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Technical Support Executive TELUS Digital

1.0 - 5.0 years

0 - 0 Lacs

noida, uttar pradesh

On-site

As a Technical Support Executive at TELUS Digital, you will be responsible for providing exceptional customer service by addressing service-related needs through call or chat interactions. Your role will involve diagnosing and resolving basic network and modem functionality issues, guiding customers on phone hardware and software configurations, and offering solutions for repair problems. Additionally, you will interact with customers over the phone, provide status updates, and schedule technician dispatches for on-site service calls when required. It is essential to escalate technical issues to upper-level support when necessary. To excel in this role, you should have a minimum of 1 year of...

Posted 3 months ago

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