Partner Success Manager Board International

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Partner Success Manager at Board, you will play a crucial role in enhancing the customer experience by supporting, developing, and expanding the skills and expertise of our partners. Your primary focus will be on ensuring that the work you do significantly enhances the lives of our partners and, ultimately, our clients. If you possess a systematic approach, align internal, external, and partner organizations seamlessly, and derive satisfaction from driving customer success, then this opportunity is for you. Your Impact: In this role, your responsibilities will include successful onboarding, enablement, and management of partner resources to deploy, drive customer adoption, and maintain the ongoing health of our customers and their Board solutions. You will serve as a key contact for partners, collaborating with Customer Success Managers and the Professional Services team to ensure that our partners have the necessary skills and competencies to support our customers throughout their lifecycle, thereby ensuring a high return on investment for Board. You will also be responsible for handling partner escalations and ensuring partner satisfaction. Strategic Objectives: - Manage a portfolio of partners to maximize their skills and competency on the Board platform. - Grow partners" Board platform and PRIME implementation competency. - Act as the primary contact for partners during the relationship. - Work collaboratively with account teams to execute the account strategy. - Identify sales opportunities and grow partner accounts. - Facilitate connections between partners and various departments within Board. Partner Adoption: - Monitor partner certifications, project experiences, and customer feedback. - Align with partners on their customer Board platform expansion plans. - Support partners in enabling customers to achieve business transformation with Board. - Promote engagement with Board through community usage, user groups, and events. - Educate partners on the Platform Roadmap. - Conduct regular partner check-ins and progress reviews. Implementation: - Ensure successful implementation and service quality in collaboration with partners, Customer Success Managers, and Professional Services teams. - Coach partners in creating a delivery model to support customers" Board journey. - Resolve technical/platform issues and escalations. - Advocate best practices and the use of the Board PRIME implementation methodology. Results: - Measure partner success metrics such as skilled partner resources, completed certifications, successful projects, and customer satisfaction scores. - Safeguard high customer satisfaction and Net Promoter Scores. - Improve partner and customer relationships. Essential Skills: - Partner-first and customer-first mentality. - Proactive attitude and ability to remain calm under pressure. - Strong project and program management experience. - Ability to multitask and prioritize effectively. - Strong communication and problem-solving skills. - Adaptability to change and flexibility. - Proficiency in technology and data handling. - Model building and forecasting experience. Join us at Board International, where we celebrate diversity, inclusion, and belonging. We value all individuals for their unique contributions and are committed to building a diverse and inclusive workforce. Your personal data will be handled in accordance with our Privacy Policy. Apply now to be a part of our innovative and collaborative team!,

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