About Modelle: Modelle is Australia’s leading modest fashion brand, delivering timeless elegance and contemporary modest wear to women across the country since 2000 through retail and online platforms. With 8 thriving stores across Sydney and Melbourne and a growing digital presence, we are passionate about exceptional customer experiences. We're now expanding our operations in India and are looking for warm, articulate, and driven women to join our Bengaluru office. Role Overview: We are seeking enthusiastic Customer Service Executives (Female) who possess a natural Australian accent and can confidently engage in both customer support and tele sales . You will be the voice of Modelle for our Australian clientele—resolving queries, guiding customers through purchases, and following up on leads to drive sales. The ideal candidate is polite, proactive, and understands the nuances of fashion and customer communication. Key Responsibilities: Customer Support: Handle incoming calls, emails, WhatsApp, and chat messages from customers based in Australia. Provide product information, order updates, and styling suggestions with a calm, friendly tone. Manage order issues, delivery queries, exchange requests, and general complaints with professionalism and empathy. Coordinate with our logistics and warehouse teams to resolve any delivery or stock issues. Maintain accurate records of customer interactions using our CRM and ticketing system. Tele Sales: Follow up with potential leads from website sign-ups, abandoned carts, or customer inquiries. Introduce new collections, offers, and styling edits to existing and new customers. Upsell and cross-sell based on customer preferences and purchase history. Build rapport to convert queries into confident purchases. What We’re Looking For: Female candidates only , in line with our brand’s customer demographics. Fluent in English with a genuine Australian accent —mandatory. Prior experience in customer service, fashion retail, or tele sales (preferred but not essential). Passionate about fashion, especially modest and elegant styles. Tech-savvy with the ability to navigate Shopify, CRMs, and chat systems. Strong interpersonal skills—empathetic, patient, confident, and solution-oriented. A proactive attitude—takes initiative, follows up, and doesn’t wait to be told. Must be available to work Australian business hours (7:00 AM to 3:00 PM IST preferred). Why Join Modelle: Be part of a global, growing fashion brand. Friendly and supportive team environment with room to grow. Stylish, fashion-forward workplace culture. Fixed shift timings and excellent work-life balance. Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Schedule: Monday to Friday Morning shift Supplemental Pay: Performance bonus Application Question(s): What makes you passionate about providing exceptional customer service? Experience: customer service or tele sales: 1 year (Required) Language: fluent English with a natural Australian accent (Required) Work Location: In person
We are hiring a HR & Operations Executive to help manage internal team coordination, hiring, and operational processes for our growing fashion brand. This is a fresher-friendly role with the opportunity to work closely with leadership and take ownership of people and process management. We are currently setting up our Bangalore office, so this role will start as a remote work-from-home position , but candidates must be based in Bangalore. The role will transition to in-office once we finalize the workspace (timeline still to be confirmed). Responsibilities: Coordinate daily team tasks, follow-ups, and performance updates Assist in hiring: sourcing, shortlisting, scheduling interviews, and maintaining recruitment trackers Help with basic HR admin tasks, onboarding, and documentation Track and report team performance and workflow issues Support the operations manager with internal updates, schedules, and process improvements Communicate regularly with team members to ensure smooth task progress Who Should Apply: Freshers based in Bangalore (preferably with a degree in HR, Business Administration, or related fields) Strong communication and coordination skills Basic knowledge of spreadsheets, task tools (Trello/Notion), and email communication Someone proactive, organised, and people-friendly Comfortable starting remote but open to moving to an in-office setup soon Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Schedule: Monday to Friday Morning shift Supplemental Pay: Yearly bonus Application Question(s): How comfortable are you with managing team coordination, task tracking, and assisting with hiring? Experience: Business Administration: 1 year (Preferred) Work Location: In person
About Modelle: Modelle is one of Australia’s leading modest fashion brands, celebrated for its elegant and fashion-forward styles for women. With a strong online presence and 8 retail stores across Sydney and Melbourne, we pride ourselves on exceptional customer service and a deeply personal shopping experience. As we expand our operations in India, we're looking for talented individuals who can uphold our brand values and deliver the same high-quality service our Australian customers are accustomed to. Role Overview: We are seeking a Customer Service Executive with excellent communication skills, a warm and polished speaking tone, and a proactive attitude. The selected candidate will serve as the first point of contact for our customers across all communication channels, including email, live chat, social media, WhatsApp, and phone. You will be required to work Australian business hours (7:00 AM – 3:00 PM IST) , Monday to Sunday. You’ll get an off on Tuesday. Key Responsibilities: Customer Interaction & Query Management ● Respond promptly and professionally to customer queries via: ○ Email (Zendesk/Gorgias) ○ Live Chat ○ Instagram/Facebook DMs ○ WhatsApp Business ○ Phone calls ● Offer styling advice, product recommendations, size guidance, and order assistance. ● Handle post-purchase queries like tracking orders, processing exchanges/returns, and delivery delays. ● Resolve complaints empathetically while aligning with brand tone and policies. Order & Account Support ● Help customers with order placement, account access, discount codes, and payments. ● Liaise with internal teams (warehouse, logistics, design) to resolve stock or delivery issues. ● Follow up with customers for pending actions or order resolutions. System & Process Handling ● Use tools like Shopify, Zendesk/Gorgias, WhatsApp Business, and social media inbox managers. ● Tag, categorize, and update customer conversations accurately. ● Identify recurring issues or customer feedback and report it to relevant teams for resolution. Proactive Communication ● Call back customers when required to provide verbal assistance. ● Proactively update customers about any order delays, out-of-stock items, or service interruptions. ● Participate in team meetings and provide suggestions to improve processes and customer satisfaction. Who We’re Looking For: ● Excellent verbal and written communication skills in English ● A clear, polite, and confident tone—must be comfortable speaking with Australian customers ● Prior experience in customer service, preferably in fashion, retail, or e-commerce ● Ability to multitask across multiple channels with a calm and solution-driven mindset ● Strong understanding of how to handle emotional or unhappy customers professionally ● Tech-savvy and comfortable working with CRM tools, order dashboards, and chat platforms ● Must be based in Bengaluru and available to work in-office during AU timings (7 AM – 3 PM IST) ● Fashion-forward mindset and enthusiasm for women’s modest fashion Bonus (but not mandatory): ● Experience using Shopify, Gorgias/Zendesk, or similar platforms ● Knowledge of fashion terms, fabric types, or modest wear ● Previous experience supporting customers in the Australian market Why Join Modelle? ● Be part of a fast-growing, global fashion brand ● Supportive team culture and structured training ● Fixed shift schedule with excellent work-life balance ● Career growth in a creative and customer-focused environment Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Work from home Application Question(s): Do you have a reliable internet connection and a quiet work-from-home setup? How would you handle an angry customer who wants a refund for a late parcel? Experience: tele sales or customer service: 1 year (Required) Language: English (Required) Arabic (Required) Work Location: Remote