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Senior Manager Training 1Point1

8.0 - 12.0 years

0 Lacs

navi mumbai, all india

On-site

As a BPO Senior Manager Training, your role involves monitoring the overall functioning of the process, identifying improvement areas, and implementing necessary changes. You will be responsible for driving the Training team to achieve training metrics and initiating projects to enhance customer satisfaction, productivity, and process efficiency. Setting goals and deliverables for the team, such as KPIs, is crucial to ensure all training KPIs are met on a monthly basis. Your duties and responsibilities include: - Plan, prepare, and deliver training according to the training packages provided. - Prepare and plan for the Monthly Training Needs Identification (TNI) content to enhance associates...

Posted 3 days ago

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