MobilNxt India Private Limited

We are seeking a Social Media Customer Experience Executive who will be responsible for engaging with customers across digital platforms, resolving queries, and ensuring a smooth brand experience online. The role also involves daily reporting, campaign monitoring, and managing customer gratification for contests. Key Responsibilities Monitor and respond to customer queries, feedback, and complaints across all social media platforms. Ensure timely and empathetic resolutions while maintaining brand tone. Prepare daily activity reports in Excel (covering queries, complaints, sentiment, and resolution time). Maintain monthly trackers with consolidated complaint data, sentiment analysis, and resolution metrics. Monitor ongoing brand campaigns , prepare daily performance reports, and track engagement. Oversee social media contests , validate entries, announce winners, and manage coupon-based gratification. Requirements 1–3 years of experience in Social Media Management, Online Reputation Management (ORM), or Customer Support. Minimum Qualification: Graduate from a good college/institution Strong communication skills (written & verbal) in English. Proficiency in MS Excel (reporting, trackers, analysis). Good understanding of social media platforms (Facebook, Instagram, X/Twitter, LinkedIn, YouTube). Familiarity with social listening / ORM tools (Sprinklr, Radian6, Meltwater, Hootsuite, etc.) will be an added advantage. Ability to work under pressure, multitask, and handle escalations with patience. What We Offer Opportunity to work with leading brands in the digital space. Exposure to customer experience, campaign monitoring, and reporting. Career growth in digital marketing, social media, and customer engagement. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person