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7 - 12 years
25 - 30 Lacs
Chennai, Hyderabad, Noida
Hybrid
INTUNE Role Summary: This position assists customers / Client Life Cycle support around the Microsoft Intune & Endpoint Management. Intune administrator is responsible for the design, implementation, management, and support of the organizations Microsoft Intune environment. This role involves working closely with Workplace Engineering team and stack holders to ensure the successful deployment and maintenance of Intune policies, configurations, and applications. MS Intune administrator L3 is expected to posses advanced knowledge & experience in Intune administration, security best practices, and Windows & Mobility management. Primary Responsibilities: Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management. Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection. Deploy and manage applications to end-users devices using Intune, ensuring seamless and efficient software distribution. Troubleshoot applications deployment issues and optimize application delivery processes. Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue. Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices. Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement. Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles. Manage and support all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console. Capability to Lead Technical team and support Intune services. Desired Skills and Experience Core competencies, knowledge, and experience: Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments. Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments is must. Knowledge on Apple Business Manager & Google play Enterprise portal is must. Expertise in PowerShell scripting In-depth knowledge to create and configure MDM polices. Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices. Knowledge on MS-Graph and Power-BI will be an added advantage. Hands-On experience in handling Autopilot support for Windows 10 provisioning Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting. Strong customer service skills. Strong written and verbal communication skills. Must be detail oriented and self-motivating. Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels. Business & Behavioural Skills: Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand. Ability to interact with customers to ensure that the service is flexible, efficient, and responsive. To work through issues analytically to a successful conclusion Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels. Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. Initiative-taking. Ability to learn modern technologies. Strong technical aptitude and ability to research and solve complex issues independently. Ability to work individually as well as a part of a team. Build and nurture positive working relationship with customers with the intention to exceed their expectations. GPO: GPO Knowledge is must Thorough understanding and extensive knowledge of GPO Synchronization, Group Policy Preferences, User Profile Thorough understanding and extensive knowledge of Active Directory Replication, FSMO management, PowerShell, sysvol Replication Thorough understanding of LDAP, Secure Channel, Windows Time, Advance Group Policy Management, Kerberos, Domain Management
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Coimbatore
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues efficiently. Collaborate with cross-functional teams to enhance system performance. Document and maintain accurate records of client issues and resolutions. Stay updated with the latest technology trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of system and application troubleshooting. Experience in providing technical support to clients. Knowledge of system maintenance and performance optimization. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Architecture Good to have skills : Shell Scripting, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Assist clients in troubleshooting system or application issues. Communicate effectively with clients to understand their needs and concerns. Interpret client issues and design appropriate resolutions. Collaborate with cross-functional teams to resolve complex technical issues. Stay updated with product knowledge and industry trends. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Apple macOS Architecture, Apple macOS Management, Shell Scripting. Strong understanding of system architecture and components of Apple macOS. Experience in managing and troubleshooting Apple macOS systems. Proficient in shell scripting for automation and system maintenance. JAMF Infrastructure Management. Proficiency in scripting languages such as Bash and Python. Ensure compliance with industry standards and regulations in the management of JAMF infrastructure. Utilize JAMF Pro to ensure a standard version level of MacOS and applications across all Macs and devices Implements, operates, and maintains software distribution and end-point client administration tools through on prem and JAMF Cloud server environments. Knowledge of networking protocols and troubleshooting techniques. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Architecture. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Architecture Good to have skills : Apple macOS Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems and provide timely resolutions. Collaborate with cross-functional teams to identify and resolve complex technical issues. Maintain a deep understanding of the product and its functionalities to accurately address client issues. Continuously improve product knowledge and stay updated with the latest industry trends. Proactively identify potential issues and provide recommendations for improvement. Professional & Technical Skills: Must To Have Skills:Proficiency in Apple macOS Architecture, Apple macOS Management. Strong understanding of system architecture and components of Apple macOS. Experience in troubleshooting and resolving technical issues related to Apple macOS. Knowledge of Apple device management and configuration. Familiarity with Apple deployment tools and technologies. JAMF Infrastructure Management: Ensure compliance with industry standards and regulations in the management of JAMF infrastructure. Utilize JAMF Pro to ensure a standard version level of MacOS and applications across all Macs and devices Implements, operates, and maintains software distribution and end-point client administration tools through on prem and JAMF Cloud server environments. Good To Have Skills:Experience with Apple macOS Management. Solid grasp of ITIL processes and best practices. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 2 years of experience in Apple macOS Architecture. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Coimbatore
Work from Office
About The Role : Manage and monitor the JAMF Pro server and its components, such as smart groups, policies, profiles, scripts, and reports. Deploy, configure, and update MAC devices, applications, and settings using JAMF Pro. Troubleshoot and resolve MAC and JAMF related issues, such as enrolment, authentication, connectivity, performance, and security. Provide technical support and training to end users and other IT staff on MAC and JAMF related topics. Document and maintain the MAC and JAMF policies, procedures, and best practices. Collaborate with other IT teams and vendors to ensure the compatibility and integration of MAC and JAMF solutions with other systems and platforms. Research and evaluate new MAC and JAMF technologies and trends to improve the MAC and JAMF environment and user experience. At least 3-5 years of experience in MAC and JAMF administration and support. Strong knowledge of MAC OS, JAMF Pro, and related technologies, such as Azure Active Directory, SSO, conditional access, Device Compliance, Octory and encryption. Proficient in scripting languages, such as Bash, Python, or AppleScript. Knowledge on other MDMs such as Intune or Workspace One and others are preferred. Build automated solutions and initiative to improve end user experience. Excellent troubleshooting and problem-solving skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Certification in JAMF 200 or higher is preferred.
Posted 3 months ago
3 - 6 years
2 - 4 Lacs
Mumbai
Work from Office
Unmath School Pvt Ltd is looking for Operations and Admin Professional to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the company or organization. Monitor and evaluate the performance of operational processes and systems. Identify and resolve operational problems and inefficiencies. Stay up-to-date with industry trends and advancements in operations management. Continuously assess and improve operational processes and systems to ensure they meet business requirements
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Coimbatore, Gurgaon
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : Enterprise Network Operations, Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Be the key player in ensuring seamless client experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide expert Solarwinds Administration support to clients. Troubleshoot and resolve technical issues related to Solarwinds. Collaborate with the team to enhance system performance. Develop and maintain documentation for system configurations. Assist in training junior team members on Solarwinds Administration. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with Network Infrastructures. Strong understanding of network infrastructures and operations. Hands-on experience in enterprise network operations. Ability to analyze and interpret system performance data. Additional Information: The candidate should have a minimum of 3 years of experience in Solarwinds Administration. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Apple macOS Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide technical support to end-users. Troubleshoot hardware and software issues. Maintain and update system documentation. Assist in the implementation of IT projects. Train end-users on new technologies. Professional & Technical Skills: Must To Have Skills:Proficiency in Apple macOS Management. Strong understanding of IT support processes. Experience in troubleshooting hardware and software issues. Knowledge of ITIL framework. Familiarity with remote support tools. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 3 months ago
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