5.0 - 9.0 years

0 Lacs

haryana

On-site

You will be responsible for driving exceptional software and operating system experiences for upcoming Oppo launch models. Your role will involve providing detailed feedback on pre-launch Oppo models, identifying areas for improvement, defining essential features for different smartphone segments, benchmarking competitor OS performance, proposing new features and user experiences, and collaborating with R&D and product teams to deliver best-in-class mobile software and OS. To excel in this role, you should possess a Master's degree in a relevant field such as Software or Engineering, along with at least 5 years of experience in mobile product development/analysis and product management, pref...

Posted 2 months ago

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Senior Specialist-Customer Service (Technical) Oppo

3.0 - 6.0 years

5 - 15 Lacs

gurugram

Work from Office

Key Responsibilities: 1. Manage latest software & hardware repair tools at service centers 2. Ensure the technical maintenance standard adherence at service centers 3. Troubleshoot hardware and software issues related to devices, IoT 4. Perform root cause analysis on recurring technical issues and recommend long-term solutions 5. Document technical issues. Create and maintain knowledge base and support documentation 6. Collaborate with cross-functional teams to improve product quality and user satisfaction 7. Diagnose and resolve hardware, software, network, and connectivity issues 8. Escalate unresolved issues to R&D, QA, or Level 3 support teams with detailed technical documentation Desire...

Posted Date not available

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