International Chat Support Black And White Business Solutions

2.0 - 5.0 years

3 - 5 Lacs

Hyderabad

Work from Office

About Client Hiring for One of the Top Most Prestigious Multinational Corporations! Job Title : Process Consultant Qualification : Any Graduate and Above Relevant Experience : 2 to 4Years Must Have Skills : 1. Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. 2. Excellent communication skills. 3. Typing speed of at least 50 WPM with 90% accuracy 4. Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge 5. Multitasking: Ability to Toggle Between Screens/Tools. Good Have Skills : Knowledge and expertise in Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Roles and Responsibilities : 1. Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) 2. Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer. 3. Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs. 4. Meet and exceed quality goals, compliance regulations and productivity targets. 5. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. 6. Document necessary information, such as payment details, Customers change of details, change of address and travel notifications. Location : Gachibowli, Hyderabad CTC Range : 3.5 5 LPA (Lakhs Per Annum) Notice Period : Immediate Mode of Interview : Face To Face Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in

Posted 1 month ago

Apply

International Chat Support Executive Mobile Messaging Channels White Horse Manpower Consultancy

2.0 - 7.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Provide customer support via live chat and mobile messaging for international clients. Resolve queries related to products, services, transactions, or technical issues with clarity and efficiency. Candidates with Chat only eligible Required Candidate profile Use quick judgment and available resources to solve customer problems. Maintain service quality, TAT, and CSAT metrics. Collaborate with backend teams for resolution on escalated cases. s.

Posted 3 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.