Requirements Job Title: HR Operations (12-month contract) Location: Bangalore, India (Hybrid) Contract Duration: 12 Months Experience Required: 3-5 years in HR Operations Team: People & Culture, Mercari India About Us Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to "Create value in a global marketplace where anyone can buy & sell." From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management. For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company. Our Culture To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the "Mercari Culture Doc," which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari's culture. Role Overview We're looking for a detail-oriented and driven HR Operations to join us on a 12-month contract. This role is pivotal in delivering smooth, compliant, and people-first HR operations as we scale. You'll help shape employee experiences from day one to exit and everything in between. Just as important as your skill set is your mindset. At Mercari, culture fit matters deeply. We're looking for someone who thrives in a collaborative, transparent, and ownership-driven environment, someone who brings curiosity, empathy, and integrity to their work. Key Responsibilities Employee Lifecycle Operations Manage end-to-end onboarding and offboarding processes including documentation, system updates, IT coordination, and orientation logistics Ensure all employee lifecycle events (probation confirmations, transfers, contract extensions, exits) are processed accurately and on time. HRIS & Data Management Maintain accurate employee data in the HRIS and regularly audit for completeness, compliance, and consistency. Ensure timely updates of organizational changes, reporting lines, and personal information. Generate recurring and ad-hoc reports for HR, Finance, and leadership teams. Maintain digital employee files and documentation repositories in line with data protection and legal requirements. Payroll & Benefits Administration Prepare monthly payroll inputs such as new joiner data, exits, deductions, leaves, and variable payouts Coordinate with finance and external payroll vendors to ensure timely, accurate salary processing Administer employee benefits including insurance, wellness programs, reimbursements, and leave management Address escalations from employees regarding payroll and benefits-related issues, ensuring timely resolution Compliance & Audit Readiness Maintain compliance with labor laws and statutory regulations (PF, ESI, gratuity, bonus, etc.) Support documentation requirements for internal and external audits Ensure timely filings and records for POSH, labor inspections, and other legal compliances Employee Query Management Act as a key point of contact for employee HR-related queries, ensuring high-quality, timely responses Draft and issue employment letters, experience letters, verification letters, and other employee communications Maintain and manage a centralized query tracker to identify recurring issues and resolution patterns Vendor & Stakeholder Management Coordinate with vendors for background verification, insurance, HR systems, and wellness partners Monitor SLAs, escalate service delays, and maintain professional relationships to ensure service quality Facilitate timely invoice processing and payment coordination in collaboration with finance and procurement teams Policy Adherence & Documentation Ensure execution of HR processes in alignment with company policies and local labor laws Maintain and update process documents, SOPs, and policy wikis as per evolving business or compliance needs Conduct periodic reviews of policies to identify gaps, redundancies, or outdated practices Process Improvements & Optimization Identify manual, repetitive tasks across HR operations and propose improvements for efficiency and accuracy Collaborate with Japan teams to streamline workflows, reduce friction, and standardize operational practices Implement simple automation tools such as mail merges, HRIS workflows, macros, and dashboards to eliminate redundancy Analyze recurring process gaps or delays and prepare structured improvement plans with measurable impact Contribute to building scalable, future-ready operations with a data-informed and technology-first approach Generic HR support Contribute to various HR projects and initiatives Maintain strict confidentiality of all sensitive employee and company information What We're Looking For 3-5 years of experience in end-to-end HR Operations roles, preferably in a tech or fast-paced company Experience managing onboarding, exit processes, payroll coordination, and compliance Proficient in using HRIS systems, Google Workspace, and Excel/Sheets Excellent verbal and written communication skills Highly organized, detail-oriented, and able to maintain confidentiality A team player who believes in collaboration, inclusion, and building a transparent, respectful workplace Empathy, curiosity, and humility in daily interactions An AI-ready mindset, someone who is open to using technology, automation, and AI-driven tools to improve operational efficiency and employee experience Contract Details Type- Fixed term contract Duration- 12 months Start date- Immediate or as per availability If you are passionate about building smooth employee experiences and love being at the heart of HR operations, we'd love to hear from you. Benefits Office: Bangalore Hybrid workstyle We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase We will continue to review and update the policy to address future organizational needs Work Hours Full flextime Flexible to choose working hours other than team common meetings Show more Show less
