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Deputy Manager - Cutomer Service(Technical) Oppo

5.0 - 7.0 years

5 - 15 Lacs

gurugram

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Job Title: Customer Service(Technical) Qualification Required: B.Tech Key Responsibilities: 1. Manage latest software & hardware repair tools at service centers 2. Ensure the technical maintenance standard adherence at service centers 3. Troubleshoot hardware and software issues related to devices, IoT 4. Perform root cause analysis on recurring technical issues and recommend long-term solutions 5. Document technical issues. Create and maintain knowledge base and support documentation 6. Collaborate with cross-functional teams to improve product quality and user satisfaction 7. Diagnose and resolve hardware, software, network, and connectivity issues 8. Escalate unresolved issues to R&D, QA,...

Posted 2 months ago

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