Company Description Mobikasa is a top-rated ecommerce, web and mobile apps development agency founded in 2011. Focused on client solution management within the ecommerce domain, Mobikasa has established a global footprint, serving clients from diverse industry verticals. Our innovation-focused team, consisting of project managers, software engineers, digital marketing experts, and UI/UX designers, helps develop custom-built software solutions that are cost-effective for companies of all sizes. We emphasize scope discovery to accurately identify client goals, creating deeply enriching, brand-enhancing solutions that engage the target audience. Role Description This is a full-time on-site role for a Conversion Rate Optimization Specialist located in New Delhi. The Conversion Rate Optimization Specialist will be responsible for analyzing web traffic and user behavior, conducting A/B testing, optimizing web pages, and implementing strategies to improve conversion rates. Day-to-day tasks include data analysis, creating and presenting reports, collaborating with various teams, and developing strategies to enhance user experience and overall conversion rates. Qualifications Analytical Skills, Conversion Optimization, and Data Conversion skills Exceptional English communication skills Experience with Web Analytics Excellent Communication skills Proven ability to conduct A/B testing and experience with CRO tools Knowledge of SEO and digital marketing tactics Bachelor’s degree in Marketing, Business, Statistics, or related field Ability to work collaboratively in a team environment Experience in ecommerce or related industry is a plus Ideal experience 3+ years Show more Show less

Customer Care Support Executive – International Process (Night Shift) Location: South Delhi – Ghitorni Shift: Night Shift (Supporting International Clients) Job Summary: We are seeking a dedicated and proactive Customer Care Support Executive to join our team in Ghitorni, South Delhi. The ideal candidate will handle international client interactions during night shifts, ensuring exceptional customer experiences through effective communication, problem-solving, and strategic support. This role requires a customer-centric individual with strong interpersonal skills and a working knowledge of Microsoft Office and CRM tools. Key Responsibilities: Respond to customer inquiries from international clients via phone and email in a timely and professional manner. Analyze customer data and feedback to continuously improve customer care strategies. Create and implement detailed customer care protocols for consistency and quality in service. Train and support junior customer care staff on service protocols and best practices. Build and maintain strong relationships with both customers and internal team members to enhance satisfaction and productivity. Monitor customer interactions and maintain accurate records using Client Relationship Management (CRM) systems. Collaborate with internal teams to ensure smooth resolution of client concerns. Prepare regular reports and updates based on customer service performance and feedback. Requirements: Proven experience (3+ years preferred) in customer support or client service, preferably handling international clients. Excellent communication skills (verbal and written) in English. Basic knowledge in Microsoft Office Suite (Word, Excel, Outlook). Hands-on experience with CRM and ticket management softwares (e.g., Shopify, Gorgias, Freshdesk, Inventory Management systems, Zoho, HubSpot, etc.). Strong analytical and problem-solving skills. Ability to work independently during night shifts. Strategic thinker with a customer-first mindset. Preferred Qualifications: Experience in a BPO or international customer service environment is mandatory. Bachelor's degree in Business, Communication, or a related field. Show more Show less

Company Description Mobikasa is a top-rated ecommerce, web, and mobile apps development agency founded in 2011. Focused on client solution management within the ecommerce domain, Mobikasa has rapidly evolved into a dynamic and agile company. With a global footprint, we serve clients across various industry verticals. Our innovation-focused team, including project managers, software engineers, digital marketing experts, and UI/UX designers, develops custom-built, cost-effective software solutions. We emphasize scope discovery to ensure deeply enriching, brand-enhancing solutions that truly engage target audiences. Role Description This is a full-time on-site role for a Google Analytics and GTM Expert, located in New Delhi. The Google Analytics and GTM Expert will be responsible for setting up, implementing, and managing Google Analytics and Google Tag Manager for various client projects. Key tasks include data analysis, tracking performance metrics, creating and maintaining dashboards, and providing actionable insights to improve client performance. The role will also involve collaborating with cross-functional teams to ensure accurate data collection and reporting. Qualifications Strong Analytical Skills and expertise in Data Analytics Proficiency in Business Analytics and general Analytics Knowledge of Statistics and its application in data interpretation Experience with Google Analytics and Google Tag Manager setup and management Excellent problem-solving skills and attention to detail Ability to work independently and in a team environment Bachelor’s degree in a related field such as Data Science, Statistics, Business Analytics, or equivalent work experience Experience in the ecommerce industry is a plus Show more Show less

About Mobikasa Mobikasa is a leading digital agency that specializes in web and mobile app development, e-commerce solutions, and digital marketing services. With a focus on innovative technologies and a commitment to delivering exceptional results, we work with clients across various industries to enhance their digital Description & Responsibilities : Manage web / mobile design & development projects from onboarding to completion. Assist Project teams with planning, scoping, requirements gathering and validation with clients. Ensure that projects & programs are proceeding according to scope, schedule, budget & quality standard. Conceive, design, launch & continually upgrade the portfolio of projects. Managing and leading team members; allocating resources and guiding team members during the project life cycle Maintaining quality products by establishing and enforcing organization standards. Troubleshooting and testing prototypes, as well as monitoring the live deployment of the product. Creating project charters, project scope statements, and project management plans using standard SDLC. Identify risks timely and prepare strategy/actions to mitigate or contain the risks Manage profitability, team pyramid, resource combination effectively to meet project goals Manage stakeholders and communications in effective manner Provide coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently Lead team of project co-ordinators to assist with ongoing project & Skills : Minimum 2+ Years of Experience leading IT Software Required : Good Communication Skills (Verbal + Written) Should be a very good people manager Must have strong experience in managing fixed cost/ fixed price projects Good exposure in initiation, planning, monitoring and tracking Quick Learner. Should be able to quickly grasp new technologies / frameworks. Decision Maker Good Team Player Understanding of software development life cycle. Previous experience as a developer or having technical expertise would be a plus. Why Join Us Flexible working hours. Hybrid working model. Gain valuable experience and skills in a renowned IT agency. Opportunity for permanent employment with salary revision based on performance. Work closely with experienced professionals and enhance your career prospects (ref:hirist.tech) Show more Show less