1 - 6 years

3 - 6 Lacs

Mumbai

Work from Office

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: IT Operations Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Procurement Engineer (Wind,Solar & Hydro)_IC2 Renew

3 - 5 years

4 - 6 Lacs

Haryana

Work from Office

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Job Purpose Handling procurement function independently Roles and Responsibilities • Ensure to follow processes for order placements • Vendor evaluation & its rating on yearly basis. • Timely material availability as per required technical requirement at Optimum price. • Knowledge of procurement from overseas vendors. • Help team members for smoothly completion of PR to pay cycle within given budget • Compilation of material purchase requisition & forward request for Quotation (RFQ) to the approved vendors. • Compilation of Offers & placement of order after getting approval • Completion of documents for advance payments & letter of credit (LC). Ensure to get it release as per agreed terms & conditions • Ensure timely releasing the payments to the vendors by proper completion of documentations formalities. • Timely repairing of failed material • Knowledge about terms and conditions of contracts Deliverables 1. Ensure to execute defined safety norms while performing all activities w.r.t.to material procurement as well as contracts executions. 2. Co-ordination for timely availability of material, of required quality at optimum price. 3. Responsibility for complete P2P cycle for material as well as contracts 4. Order placement so acumen of ERP system i.e. SAP 5. New vendor development & assessment, Evaluation & rating. 6. Should be having good vendor base on all India basis. 7. Having knowledge about import formalities. Profile & Eligible Criteria 1. Education: B tech in Electrical , Electronics , Specialization degree in SCM will be added advantage 2. Experience: Independently handling procurement min 2-4 years 3. Good command over MM Module of SAP 4. Good communication skill Main Interfaces 1. Business team 2. Domestic/International suppliers 3. SAP team 4. Ware house team 5. Finance team

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