Job Title: Process Coordinator Location: Bandra West, Mumbai (Pr eferred candidates from Western line Railway ) Job Type: Full-time (Day Shift) Reporting To: Executive Assistant Role Overview: The Process Coordinator will play a key role in ensuring smooth day-to-day operations, bridging communication between departments, and maintaining efficiency across workflows. This role demands strong organizational skills, attention to detail, and the ability to streamline processes while maintaining high-quality standards. Key Responsibilities: 1. Process Management: Monitor and oversee daily operations to ensure adherence to company policies and standards. Identify bottlenecks and inefficiencies in workflows, proposing and implementing improvement strategies. 2. Coordination & Communication: Serve as the liaison between different departments for smooth communication and collaboration. Schedule and facilitate meetings to track project progress, address challenges, and share updates. 3. Documentation & Reporting: Maintain accurate and updated records of workflows, procedures, and process changes. Prepare detailed reports and presentations for management on performance metrics and improvement areas. 4. Training & Support: Support onboarding and process training for new team members. Provide assistance to staff in resolving process-related queries or challenges. 5. Quality Assurance: Conduct periodic audits to ensure compliance with established processes and quality standards. Recommend and implement process enhancements to improve productivity and efficiency. 6. Risk Management: Identify potential risks in operational workflows and recommend preventive measures. Collaborate with relevant teams to develop contingency plans for critical operations. Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field. Proven experience in process coordination, operations, or similar roles. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in project management and productivity tools. Analytical mindset with strong attention to detail. Preferred Skills: Knowledge of Lean, Six Sigma, or other process improvement methodologies. Experience with ERP or workflow management systems. Preferred candidates who have good understanding of Rahul Jain’s /Business Coaching India methodology About MK Jewels: MK Jewels is a leading jewellery brand known for its exquisite craftsmanship and premium collections in gold, diamond, and polki jewellery. With a legacy of excellence, we combine traditional artistry with modern design, delivering timeless pieces for every occasion. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the jewellery industry. At MK Jewels, we value teamwork, operational efficiency, and a collaborative work culture. How to Apply: Interested candidates may send their resume in confidence to [email protected] or WhatsApp on 9819349000. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person Speak with the employer +91 9819349000
Job Title: CRM Executive, MK Sons Fine Jewels Location: Bandra, Mumbai (Preferably candidates from the Western line) Department: Sales & Front Office Reports To: Marketing Head Job Type: Full-time About MK Jewels: MK Jewels is a leading jewellery brand known for its exquisite craftsmanship, premium collections, and customer-first approach. With a growing digital presence and a strong retail footprint, MK Jewels is committed to delivering world-class service and building long-term relationships with its clients. Role Overview: We are looking for a CRM Executive (preferably from the Hospitality industry) who can bring in a service-oriented mindset, strong interpersonal skills, and a customer-centric approach to enhance client relationships and drive customer loyalty. Key Responsibilities: Customer Engagement & Service Excellence: Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience. Handle inquiries, concerns, and complaints efficiently across multiple channels (in-store, phone, email, WhatsApp, and social media). Ensure timely and personalized follow-ups to enhance client satisfaction and conversion. Relationship Management: Build and maintain long-term relationships with clients by understanding their needs and preferences. Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers. Regularly connect with customers to foster trust and loyalty. Sales Support & Conversions: Track leads and monitor conversion rates, providing insights on trends and opportunities. Identify barriers to conversion and collaborate with the sales team to resolve them. Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase. Customer Insights & Reporting: Leverage customer data to analyse preferences, buying behaviour, and feedback for strategy improvements. Prepare reports on customer interactions, conversion metrics, and feedback trends for management review. Continuous Improvement: Stay updated on industry trends and CRM best practices. Proactively suggest process improvements to enhance customer experience and operational efficiency. Requirements & Qualifications Bachelor’s degree in Hospitality Management, BBA, Marketing, or related field. 1–3 years of experience in customer-facing roles (hospitality, luxury retail, or similar industries preferred). Strong communication skills in English, Hindi, and one regional language . Proven ability to handle high-value clients with patience, empathy, and professionalism. Strong problem-solving skills with the ability to think on your feet in customer situations. Good organizational skills with the ability to manage multiple interactions simultaneously. Knowledge of CRM software/tools will be an added advantage. Why Join MK Jewels? Be part of a renowned jewellery brand with a growing digital presence. Work in a creative and dynamic environment with growth opportunities. Opportunity to work in a dynamic and customer-focused environment. Attractive career growth opportunities and training support. Competitive salary with performance-linked benefits. Work with a creative, motivated, and passionate team. How to Apply: Interested candidates shall apply in confidence to [email protected] or WhatsApp on 9819349000. Job Type: Full-time Pay: ₹10,474.01 - ₹30,052.40 per month Benefits: Cell phone reimbursement Commuter assistance Provident Fund Language: English (Required) Work Location: In person
Job Title: CRM Executive, MK Sons Fine Jewels Location: Bandra, Mumbai (Preferably candidates from the Western line) Department: Sales & Front Office Reports To: Marketing Head Job Type: Full-time About MK Jewels: MK Jewels is a leading jewellery brand known for its exquisite craftsmanship, premium collections, and customer-first approach. With a growing digital presence and a strong retail footprint, MK Jewels is committed to delivering world-class service and building long-term relationships with its clients. Role Overview: We are looking for a CRM Executive (preferably from the Hospitality industry) who can bring in a service-oriented mindset, strong interpersonal skills, and a customer-centric approach to enhance client relationships and drive customer loyalty. Key Responsibilities: Customer Engagement & Service Excellence: Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience. Handle inquiries, concerns, and complaints efficiently across multiple channels (in-store, phone, email, WhatsApp, and social media). Ensure timely and personalized follow-ups to enhance client satisfaction and conversion. Relationship Management: Build and maintain long-term relationships with clients by understanding their needs and preferences. Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers. Regularly connect with customers to foster trust and loyalty. Sales Support & Conversions: Track leads and monitor conversion rates, providing insights on trends and opportunities. Identify barriers to conversion and collaborate with the sales team to resolve them. Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase. Customer Insights & Reporting: Leverage customer data to analyse preferences, buying behaviour, and feedback for strategy improvements. Prepare reports on customer interactions, conversion metrics, and feedback trends for management review. Continuous Improvement: Stay updated on industry trends and CRM best practices. Proactively suggest process improvements to enhance customer experience and operational efficiency. Requirements & Qualifications Bachelor’s degree in Hospitality Management, BBA, Marketing, or related field. 1–3 years of experience in customer-facing roles (hospitality, luxury retail, or similar industries preferred). Strong communication skills in English, Hindi, and one regional language . Proven ability to handle high-value clients with patience, empathy, and professionalism. Strong problem-solving skills with the ability to think on your feet in customer situations. Good organizational skills with the ability to manage multiple interactions simultaneously. Knowledge of CRM software/tools will be an added advantage. Why Join MK Jewels? Be part of a renowned jewellery brand with a growing digital presence. Work in a creative and dynamic environment with growth opportunities. Opportunity to work in a dynamic and customer-focused environment. Attractive career growth opportunities and training support. Competitive salary with performance-linked benefits. Work with a creative, motivated, and passionate team. How to Apply: Interested candidates shall apply in confidence to hr@mkjewels.in or WhatsApp on 9819349000. Job Type: Full-time Pay: ₹10,474.01 - ₹30,052.40 per month Benefits: Cell phone reimbursement Commuter assistance Provident Fund Language: English (Required) Work Location: In person
Key Responsibilities: Lead and oversee the end-to-end Finance & Accounts function, ensuring accuracy, compliance, and efficiency. Handle taxation, statutory compliance, audits, and financial finalization. Prepare and present financial statements in compliance with IND AS and regulatory requirements. Drive budgeting, forecasting, and financial planning processes. Ensure adherence to all statutory and regulatory requirements, including corporate governance. Coordinate effectively with external and internal stakeholders, including auditors, banks, and regulatory bodies. Provide financial insights and strategies to support business decision-making. Lead and mentor the finance team to enhance performance and accountability. Requirements Chartered Accountant (CA), with strong expertise in finance, taxation, compliance, and audit. Prior experience with a listed entity, CA firm, or as a practicing CA. Proven track record of handling financial operations, compliance, and strategic planning. Strong knowledge of IND AS, financial regulations, and corporate governance. Experience in the jewellery industry preferred. Excellent leadership, communication, and stakeholder management skills. Why Join MK Jewels? Lead the finance function of a renowned jewellery brand with strong market presence. Opportunity to shape financial strategy and drive business growth. Exposure to listed entity practices, IND AS compliance, taxation, and audits. Work closely with leadership and stakeholders, influencing key business decisions. Competitive compensation with performance-linked rewards. Be part of a passionate leadership team in a dynamic and expanding industry. How to Apply: Interested candidates shall apply in confidence to [email protected] or WhatsApp on 9819349000. Job Types: Full-time, Permanent Pay: ₹33,134.88 - ₹75,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
Job Title: Process Coordinator Location: Bandra West, Mumbai Job Type: Full-time (Day Shift) Reporting To: Executive Assistant Role Overview: The Process Coordinator will play a key role in ensuring smooth day-to-day operations, bridging communication between departments, and maintaining efficiency across workflows. This role demands strong organizational skills, attention to detail, and the ability to streamline processes while maintaining high-quality standards. Key Responsibilities: 1. Process Management: Monitor and oversee daily operations to ensure adherence to company policies and standards. Identify bottlenecks and inefficiencies in workflows, proposing and implementing improvement strategies. 2. Coordination & Communication: Serve as the liaison between different departments for smooth communication and collaboration. Schedule and facilitate meetings to track project progress, address challenges, and share updates. 3. Documentation & Reporting: Maintain accurate and updated records of workflows, procedures, and process changes. Prepare detailed reports and presentations for management on performance metrics and improvement areas. 4. Training & Support: Support onboarding and process training for new team members. Provide assistance to staff in resolving process-related queries or challenges. 5. Quality Assurance: Conduct periodic audits to ensure compliance with established processes and quality standards. Recommend and implement process enhancements to improve productivity and efficiency. 6. Risk Management: Identify potential risks in operational workflows and recommend preventive measures. Collaborate with relevant teams to develop contingency plans for critical operations. Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field. Proven experience in process coordination, operations, or similar roles. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in project management and productivity tools. Analytical mindset with strong attention to detail. Preferred Skills: Knowledge of Lean, Six Sigma, or other process improvement methodologies. Experience with ERP or workflow management systems. Preferred candidates who have good understanding of Rahul Jain’s /Business Coaching India methodology About MK Jewels: MK Jewels is a leading jewellery brand known for its exquisite craftsmanship and premium collections in gold, diamond, and polki jewellery. With a legacy of excellence, we combine traditional artistry with modern design, delivering timeless pieces for every occasion. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the jewellery industry. At MK Jewels, we value teamwork, operational efficiency, and a collaborative work culture. How to Apply: Interested candidates may send their resume in confidence to [email protected] or WhatsApp on 9819349000. Job Types: Full-time, Permanent Pay: ₹8,740.23 - ₹23,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
Job Description – CRM Executive_Hospitality Background Location: Ahmedabad Job Type: Full-time About MK Jewels: MK Jewels is a leading fine jewellery brand celebrated for its exquisite craftsmanship, premium collections, and customer-first philosophy. With a strong retail presence and an expanding digital footprint, MK Jewels is committed to delivering world-class experiences and building long-term relationships with clients. Role Overview: Applications are invited from candidates residing in Ahmedabad, preferably from Navrangpura and nearby areas. We are seeking a CRM Executive (preferably with a background in the hospitality or luxury service industry) to strengthen client relationships, enhance customer satisfaction, and drive loyalty. The role requires a service-oriented mindset, excellent communication skills, and a customer-centric approach to ensure every client interaction is memorable and meaningful. Key Responsibilities: Customer Engagement & Service Excellence: Deliver a warm, professional, and personalized experience to every client. Address inquiries, concerns, and complaints efficiently across channels (in-store, phone, email, WhatsApp, social media). Ensure timely follow-ups to improve satisfaction and drive conversions. Relationship Management: Build long-term relationships by understanding client needs and preferences. Maintain customer data, including key life events (birthdays, anniversaries, engagements), to personalize offers and communication. Proactively connect with clients to foster trust and loyalty. Sales Support & Conversions: Track leads, monitor conversion rates, and share insights on customer trends. Collaborate with the sales team to resolve conversion barriers and deliver seamless customer journeys. Support front-office teams in ensuring a smooth enquiry-to-purchase experience. Customer Insights & Reporting: Analyse buying behaviour, preferences, and feedback to support strategic decisions. Prepare reports on customer interactions, conversion metrics, and feedback patterns. Continuous Improvement: Stay updated on industry trends and CRM best practices. Suggest and implement process improvements to enhance customer engagement and efficiency. Requirements & Qualifications: Bachelor’s degree in Hospitality Management, Marketing, BBA, or a related field. 1–3 years of customer-facing experience (hospitality, luxury retail, or similar industries preferred). Excellent communication skills in English, Hindi, and one regional language. Strong ability to manage high-value clients with patience, empathy, and professionalism. Problem-solving skills with the ability to adapt quickly in customer situations. Strong organizational skills and ability to handle multiple client interactions simultaneously. Familiarity with CRM tools/software will be an advantage. Why Join MK Jewels? Be part of a renowned jewellery brand with a growing digital presence. Work in a creative and dynamic environment with long-term career growth opportunities. Attractive salary package with performance-linked benefits. Ongoing training and professional development support. Opportunity to collaborate with a motivated and passionate team. How to Apply: Interested candidates may apply in confidence at hr@mkjewels.in or WhatsApp on 9819349000 . Work Location: MK Sons Fine Jewels, Surbhi Complex, 4-5, Chimanlal Girdharlal Rd, Opp. Municipal Market, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat – 380009. Job Types: Full-time, Permanent Pay: ₹9,581.42 - ₹25,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
JOB Opening: Executive Assistant to the MD Location: Mumbai, Full-time MK Jewels is looking for experienced individual who thrives in a fast-paced environment, has outstanding follow-up skills, and can manage complex schedules with ease? We are looking for a dynamic and proactive Executive Assistant to support our Managing Director — not just as a secretary, but as a true right-hand partner. If you’re sharp, organized, and can get things done with grace and persistence, we want to meet you. Key Responsibilities: Provide high-level administrative support to the MD. Coordinate schedules, meetings, and communications. Follow up persistently with internal teams and external contacts to ensure timely task completion. Draft professional emails, letters, and reports. Manage both professional and personal tasks and Calander of the MD. Maintain and update daily delegation sheets and follow-up trackers. Conduct research, summarize findings, and present actionable insights. Interact with cross-functional teams on behalf of the MD. Must-Have Qualifications: 3–5 years of experience as an Executive Assistant, Personal Secretary, or Office Coordinator. Strong follow-up skills – this is a non-negotiable. Proficiency in MS Office (especially Excel and Word). Good command over English communication – spoken and written. Graduate from a Secretarial College or equivalent qualification. Preferred Attributes: Stable work history with no frequent job hopping Honest, trustworthy, and respectful of confidentiality. Lives in Mumbai, Preferrable western railway line. Timing: Full-time, Monday to Saturday Why Join MK Jewels? Work closely with top leadership at a reputed jewellery brand Be part of a collaborative and structured work environment Opportunity for long-term career growth and skill development Competitive salary and supportive team culture If you're highly organized, proactive, and looking for a stable, growth-oriented role — we’d love to hear from you! How to Apply: Interested candidates shall apply in confidence to [email protected] or WhatsApp on 9819349000. Job Types: Full-time, Permanent Pay: ₹9,271.41 - ₹28,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person