As a Salesforce Automotive Cloud Consultant, you will be responsible for delivering customized CRM solutions specifically designed for the automotive industry. Your role will involve implementing and configuring various features of Salesforce Automotive Cloud to streamline operations within the automotive retail ecosystem. You will work closely with stakeholders to gather business requirements and translate them into scalable CRM workflows. Key responsibilities include configuring Salesforce Automotive Cloud features such as Vehicle Lifecycle Management, Dealer & OEM Relationship Management, Service Scheduling, and Connected Vehicle Data integration. You will design solutions using Salesforce core and industry-specific objects, develop Lightning Web Components (LWCs), Flows, and Apex classes/triggers as needed, and collaborate with cross-functional teams to ensure the successful implementation of CRM workflows. Additionally, you will integrate Automotive Cloud with external systems like DMS, ERP, and telematics platforms, customize dashboards and reports, and ensure data integrity, security, and compliance with industry regulations. Providing end-user training and support to business stakeholders will also be part of your responsibilities. To be successful in this role, you should have at least 3 years of experience in the Salesforce CRM ecosystem and hands-on experience with Salesforce Automotive Cloud. Strong knowledge of automotive retail and service operations, proficiency in Salesforce configuration, Flow Builder, and LWC/Apex, and familiarity with Salesforce integration tools are essential. Relevant Salesforce certifications and excellent problem-solving and communication skills are preferred qualifications for this position. Experience working with global automotive clients, knowledge of Agile/Scrum methodology, and exposure to DMS, ERP, or Connected Car platforms would be advantageous. Join our team and contribute to delivering cutting-edge CRM solutions tailored for the automotive industry.,
Job Title: Salesforce Automotive Cloud Consultant Location: New Delhi Job Type: Full-Time Experience: 3–8 Years Department: IT / CRM Solutions Industry: Automotive / IT Services Job Summary: We are seeking a skilled Salesforce Automotive Cloud Consultant to join our team and help deliver cutting-edge CRM solutions tailored for the automotive industry. The ideal candidate will have hands-on experience with Salesforce Automotive Cloud, strong knowledge of the automotive retail ecosystem, and the ability to translate business needs into scalable CRM workflows. Key Responsibilities: • Implement and configure Salesforce Automotive Cloud features such as: • Vehicle Lifecycle Management • Dealer & OEM Relationship Management • Service Scheduling and Maintenance Plans • Connected Vehicle Data integration • Gather and analyze business requirements from stakeholders (OEMs, dealers, service centers). • Design solutions using Salesforce core and industry-specific objects (e.g., Vehicle, Dealer, Retailer, Service Events). • Develop and maintain Lightning Web Components (LWCs), Flows, and Apex classes/triggers as required. • Collaborate with product managers, solution architects, and developers to design scalable CRM workflows. • Integrate Automotive Cloud with external systems like DMS (Dealer Management System), ERP, and telematics platforms. • Customize dashboards and reports for sales, service, and field operations. • Ensure data integrity, security, and compliance with company policies and industry regulations. • Provide end-user training and support to business stakeholders. Required Skills & Qualifications: • 3+ years of experience in Salesforce CRM ecosystem. • 1+ year of hands-on experience with Salesforce Automotive Cloud (or experience in Salesforce Industries – Vlocity). • Strong knowledge of automotive retail and service operations. • Proficient in Salesforce configuration, Flow Builder, and LWC/Apex (for developer roles). • Experience with Salesforce Data Model for Automotive, including objects like Vehicle, Dealer, Service Campaigns, etc. • Familiar with Salesforce integration tools (REST/SOAP APIs, MuleSoft, etc.). • Salesforce certifications preferred: • Salesforce Automotive Cloud Accredited Professional • Salesforce Administrator / Platform Developer I / Salesforce Industries Consultant (Vlocity) • Excellent problem-solving and communication skills. Preferred Qualifications: • Experience working with global automotive clients (OEMs, dealerships, service providers). • Knowledge of Agile/Scrum methodology. • Exposure to DMS, ERP, or Connected Car platforms.