Position Summary: We are seeking a highly driven, detail-oriented, and versatile Manager to oversee and drive performance across various departments, including Revenue Planning, Offline Sales, Overseas Purchasing, Customer Care, Recovery, Account Health, and Inorganic Review. The ideal candidate will have strong leadership skills, an analytical mindset, operational excellence, and the ability to coordinate cross-functional teams. Key Responsibilities Revenue Planning & Sales AnalysisAnalyze past sales data and generate actionable insights. Develop sales forecasts and targets aligned with upcoming events and platform trends. Prepare annual sales planning and dashboards (Target vs. Actual). Define target sales numbers by Platform, Category, and SKU. Create manpower forecasting sheets (category-wise & skill-wise for new and returns). Generate and present financial year analysis reports to management. Monitor and review quarterly Target vs. Actual reports with team. Offline Sales Planning Create and execute offline sales strategies. Manage hiring of local sales representatives and coordinate with HR. Drive sales from bulk inquiries and existing buyers (Indiamart and direct calling). Ensure consistent lead nurturing and sales pipeline management. Quarterly Business Reviews Prepare and present last quarter reports. Analyze achievements and gaps in sales performance. Facilitate discussions on top issues and define actionable solutions. Align teams to next quarter targets and responsibilities. Track progress on action logs and ensure timely completion. Overseas Purchase Management Monitor sales trends and adjust procurement schedules accordingly. Coordinate with suppliers and agents to ensure timely dispatch & documentation. Manage approval processes for shipping and product quality checks. Oversee customs clearance and warehouse delivery timelines. Monitor freight and shipping costs; manage payment processes. Handle urgent spare part requirements and air shipments. Liaise with accounting team on cash flow planning. Customer Care Management ,Conduct weekly customer care meetings and track OKR performance. Review QC reports and drive process improvements. Ensure customer resolution quality and escalation management. Develop and maintain SOPs and training materials for team onboarding. Monitor review management and support lead conversion. Coordinate technical support, software troubleshooting, and operational requirements. Manage team issues to maintain smooth operations. Recovery Department OversightReview and follow up on Safe T claims, problem invoices, and return issues. Ensure timely price updates and payment reconciliation. Track and report monthly OKRs. Inorganic & Organic Review Management Plan and execute strategies to achieve review targets. Liaise with internal team and external partners to enhance ratings. Monitor progress and maintain review tracking sheets. Account Health Management Ensure platform policy compliance and healthy account metrics. Monitor and address buyer messages and negative feedback. Support listing management and detractor control across platforms. Leadership & Core Team ResponsibilitiesLead weekly core team meetings with senior management. Act as a liaison between different departments and leadership. Drive accountability and performance across the team. Other Responsibilities Manage image editing and design changes (Corel Draw). Provide troubleshooting support for TeleCRM and CallerDesk systems. Perform any additional duties as required by management. Key Skills & Competencies Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Deep understanding of sales planning and forecasting. Knowledge of supply chain and overseas procurement processes. Experience in customer care process improvement. Strong understanding of e-commerce platforms (Amazon, Flipkart, Meesho, etc.). Proficient in Excel, Google Sheets, CRM tools, and reporting dashboards. Excellent communication and stakeholder management. Experience & Qualifications Bachelor’s degree in Business, Management, Commerce, or a related field. 5-8 years of relevant experience in Sales Operations, Purchasing, Customer Care, or General Management. Prior experience in managing cross-functional teams is a must. E-commerce or Consumer Electronics industry experience is a plus. Reporting To Director / Senior Management (Direct reporting to Amit Sir) Work LocationMumbai / Thane Area