79 Mixpanel Jobs - Page 4

Responsibilities: Provide technical support to bank customers by troubleshooting and resolving issues related to our products and services. Respond to support requests via phone, email, chat, and ticketing systems, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Collaborate with cross-functional teams, including development, QA, and operations, to address and resolve complex technical problems. Utilize tools such as Kibana, Firebase Crashlytics, Mixpanel, and Postman to diagnose issues, monitor performance, and analyze data. Develop and maintain knowledge of the company's products, services, and technical infrastructure to provide accurate and effective support. Create and maintain detailed documentation of troubleshooting procedures, common issues, and resolutions to improve the efficiency of the support process. Participate in ongoing training and professional development to stay current with industry trends and advancements in technology. Identify recurring issues and collaborate with the development team to drive improvements and reduce support incidents. Escalate complex or unresolved issues to appropriate team members or management as needed. Participate in on-call activities. Monitor dashboards. Prepare reports. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. 5+ years of experience in a technical support role for applications, specifically in the banking sector with a focus on card transactions. Hands-on experience in using Jira Service Management. Proficiency in using Kibana, Firebase Crashlytics, Mixpanel, and Postman for troubleshooting, monitoring, and data analysis. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively. Strong customer service skills and a commitment to delivering high-quality support. Familiarity with ITIL or other ITSM frameworks.

Refine ambiguous questions and generate new hypotheses about the product through a deep understanding of the data, our customers, and our business Design experiments and interpret the results to draw detailed and impactful conclusions. Define how our teams measure success, by developing Key Performance Indicators and other users/business metrics, in close partnership with Product and other subject areas such as engineering, operations and marketing Collaborate with applied scientists and engineers to build and improve on the availability, integrity, accuracy, and reliability of data logging and data pipelines. Develop data-driven business insights and work with cross-functional partners to find opportunities and recommend prioritisation of product, growth, and optimisation initiatives. ---- Basic Qualifications ---- Undergraduate and/or graduate degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative fields. 4+ years experience as a Product Analyst, Sr. Data Analyst, or other types of data analysis-focused functions Excellent understanding of statistical principles backed by an academic foundation Advanced SQL expertise Experience with either Python or R for data analysis Significant experience in setting up and evaluation of complex experiments Proven track record to wrangle large datasets, extract insights from data, and summarise learnings/takeaways. Experience with Excel and some dashboarding/data visualisation (i.e. Tableau, Mixpanel, Looker, or similar) ---- Preferred Qualifications ---- Proven aptitude toward Data Storytelling and Root Cause Analysis using data Ability to learn and adapt to new methodologies for data collection and analysis Ability to deliver on tight timelines and prioritise multiple tasks while maintaining quality and detail Ability to work in a self-guided manner Ability to mentor, coach and develop junior team members Superb communication and organisation skills

--- What the Candidate Will Do ---- Refine ambiguous questions and generate new hypotheses about the product through a deep understanding of the data, our customers, and our business Design experiments and interpret the results to draw detailed and impactful conclusions. Define how our teams measure success, by developing Key Performance Indicators and other users/business metrics, in close partnership with Product and other subject areas such as engineering, operations and marketing Collaborate with applied scientists and engineers to build and improve on the availability, integrity, accuracy, and reliability of data logging and data pipelines. Develop data-driven business insights and work with cross-functional partners to find opportunities and recommend prioritisation of product, growth, and optimisation initiatives. ---- Basic Qualifications ---- Undergraduate and/or graduate degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative fields. 4+ years experience as a Product Analyst, Sr. Data Analyst, or other types of data analysis-focused functions Excellent understanding of statistical principles backed by an academic foundation Advanced SQL expertise Experience with either Python or R for data analysis Significant experience in setting up and evaluation of complex experiments Proven track record to wrangle large datasets, extract insights from data, and summarise learnings/takeaways. Experience with Excel and some dashboarding/data visualisation (i.e. Tableau, Mixpanel, Looker, or similar) ---- Preferred Qualifications ---- Proven aptitude toward Data Storytelling and Root Cause Analysis using data Ability to learn and adapt to new methodologies for data collection and analysis Ability to deliver on tight timelines and prioritise multiple tasks while maintaining quality and detail Ability to work in a self-guided manner Ability to mentor, coach and develop junior team members Superb communication and organisation skills

Job Title: Product Manager Location: Mohali Experience: 4 - 7 years Preferred Background: Engineering + MBA Key Skills: Strong domain knowledge of e-commerce, retail, and basic Indian regulations Experience with customer analytics, in-app event tracking, and tools like Firebase, Mixpanel, or Amplitude Ability to define and refine PRDs, user stories, and connect business requirements to development tasks Comfortable working with cross-functional teams and aligning tech efforts with business goals Data-driven mindset with working knowledge of SQL or product analytics dashboards Familiarity with tools like JIRA, Confluence, Figma, Notion Excellent communication skills for effective collaboration across business and engineering teams Exposure to A/B testing, customer segmentation, and product experimentation Roles & Responsibilities: Collaborate on product planning by translating business needs and user insights into clear product requirements Analyze in-app behavior and user journeys to inform feature prioritization and identify improvement areas Refine PRDs, edge cases, and user stories in collaboration with design, tech, and QA teams Coordinate with cross-functional teams to ensure timely and high-quality feature delivery Support post-release tracking, issue triage, and product iterations based on data and user feedback Stay updated on domain trends, user behavior, and regulatory requirements to support strategic decisions