4.0 - 8.0 years

0 Lacs

haryana

On-site

The Conversation Quality Assurance (QA) role involves testing and validating conversational AI systems to detect issues like misinterpretations, incomplete responses, or errors. By improving user satisfaction through user-centric testing methodologies, you will contribute significantly to enhancing user expectations and preferences. This position is currently a 12-month fixed-term role with the potential for extension as the role evolves. Key Responsibilities: - Review HR Bot interactions to evaluate response quality, tone, and relevance. - Identify errors, misunderstandings, and subpar user experiences in conversations. - Categorize conversations based on outcome, intent accuracy, and sentiment. - Address content knowledge gaps. - Collaborate with the Product Owner to propose enhancements to language, structure, or logic. - Contribute to the creation of QA & engagement reports and internal documentation. Experience & Qualifications: - 4-6 years of experience in the digital service industry. - Background in digital/delivery experience or achieving digital outcomes. - Proficiency in using spreadsheets, dashboards (Tableau, SQL, Excel). Qualification Requirements: - Tertiary qualification(s) preferred, ideally in a financial, business, or marketing-related discipline.,

Posted 1 week ago

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