256 Mis Operations Jobs - Page 10

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Long Description Must Have Operating procedures Service Levels Process metrics Proficient with MS Office (Word, Excel, PowerPoint) Behavioral Skills and Attributes Has the ability to make judgements based on practice and previous experience Excellent communication skills in order to provide client service Good listener and communicator who effectively conveys information verbally and in writing Strong interpersonal and people management skills Strong analytical skills with an ability to solve issues with a win-win negotiation approach About The Role Skills Required Meeting SLA Targets, as per the defined targets Updates himself/herself regularly with Company policies on Information Security Management System Ensure adherence to legal & regulatory requirements as applicable to the nature of work Ensure adherence to Customer’s policies and procedures Cooperate with Compliance and Security officers with Security Investigations Access rights compliance Is responsible for meeting individual productivity and quality targets with focus on personal growth and development ? ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance ? Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis ? Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score ? ? Mandatory Skills: Excel. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role & responsibilities Prepare report on progress of the project (reforms, financial disbursements and other relevant indicators and formats). • Timely submission of all relevant project progress reports, budget and utilization certificates. • Prepare Progress Reports in terms of physical, financial targets and against overall monitoring parameters. • Prepare GIS based reports as per project requirements. • Follow up with ISA and PRI/GP

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

We are hiring for HR Operation role. Will be responsible for Daily execution of HR administrative tasks like payroll processing, benefits administration, compliance, employee record keeping. Managing employee data, Coordination. Should posses Strong analytical skills and proficiency in Excel is must. Looking for Immediate Joiners. Shift : Day Shift Interested Candidate can call on - Contact Person- Swati Suman Contact No.- 9108382888 Email ID- careers@prolifichr.com

Role & responsibilities Executing and ensuring Shift production plan Executing resource planning , material storage and dispatch planning of finished goods. Check and verify that all work is being carried out as per the prepared SOP. To ensure that the right quality of material is produced and to ensure that there is no quality deviation in production. Ensuring that all safety guidelines and work practices are being followed. To manage machinery maintenance/breakdown. Ensuring worker safety (wearing all PPE, emergency protection resources and training thereof). All unsafe conditions are addressed and reported immediately To provide training to supervisors, operators and workers working in the concerned departments. Shift manpower planning, scheduling and work allocation Check and verify shift wise log book /records of supers/operators Prepare Operation MIS Preferred candidate profile B.Tech/BE -Chemical /Diploma in chemical Imitate Joiners Perks and benefits As per Company Policy

Data Management Data Collection: Gather data from various sources, including Beta systems, ground Ops team, and customer feedback. Data Analysis: Analyze data to identify trends, patterns, and insights that can be handy for business decisions. Data Reporting: Generate reports and returns to provide real-time information on operational activities and Business insights. Operational Insights Trip, Route & Tonnage Capacity Optimization: Analyze data to optimize routes, reduce fuel consumption, and improve delivery times. Vehicle Tracking: Track vehicle locations, monitor driver behaviour, and optimize fleet utilization. Preparation of data for Fleet and its Maintenance activities to align with other stakeholders for speedy repairs to reduce downtime of the allocated fleet. Performance Monitoring: Monitor key performance indicators (KPIs) such as SLA, fuel efficiency, and vehicle utilization. Business Intelligence Trend Analysis: Identify trends and patterns in operational data to align business decisions. Predictive Analytics: Use data analytics and machine learning to predict transportation demand, capacity, and potential disruptions. Business Insights: Provide insights on transportation operations, customer behaviour, and market trends. Co-ordination & Collaboration Co-ordination: Co-ordination with Regional Team, other Regional teams and Spot Hiring Team for operational activities. Collaboration: Work with cross-functional teams, including ground Ops team, Fleet, Driver Sourcing and Finance, to identify areas for improvement and implement data-driven solutions.

We are seeking a detail-oriented & proactive MIS Executive to join our team. managing & analyzing data to support decision-making processes, ensuring data accuracy, & generating insightful reports.Maintain & update databases.

Designation - Claim Support Consultant Location - Teynampet Education - Any Graduate Experience - Advanced Excel & Team Handling Contact - Priskila -7825845773

What you will do Role Description: The Sr. Validation Engineer – Clinical Computation Platform will support the validation and operational management of clinical computation platforms at Amgen, ensuring the integrity and compliance of critical systems and data. This role involves collaboration with various Amgen teams to enhance and secure clinical operations This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team. Roles & Responsibilities: Develop detailed test plans and strategies based on project requirements and specifications Perform manual and automated testing of software applications, including functional, regression, and performance testing Document and report defects and issues identified during testing, and work with development teams to resolve them Maintain detailed documentation of test/validation plans, test cases, and test results Validate that test scenarios meet feature acceptance criteria and customer expectations Maintain and ensure the quality of documented user stories/requirements in tools such as Jira Provide experienced technical support in validation to meet objectives of quality, output and cost in developing, trouble shooting, standardizing and improving new and existing equipment Prepare, execute, document, and report validation protocols in line with GxP’s and other regulatory requirements and standards Assure that all validation test procedures are in line with current technology, corporate, and governmental regulations Perform IQ, OQ, and PQ validation on processes, equipment, and systems in conjunction with suppliers as appropriate What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree with 4 - 6 years of experience in Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelor’s degree with 6 - 8 years of experience in Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma with 10 - 12 years of experience in Life Science/Biotechnology/Pharmacology/Information Systems experience Functional Skills: Must-Have Skills: Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology Experience with Agile software development methodologies (Scrum) Excellent communication skills and the ability to interface with senior leadership with confidence and clarity Experience with validation solutions, including compliance and data integrity. Good-to-Have Skills: Familiarity with cloud validation (AWS / Azure / GCP). Experience with validation solutions, including compliance and data integrity. Able to communicate technical or complex subject matters in business terms Jira Align experience Professional Certifications SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Associate IS - Safety ART - ICSR Processing - ICMA What you will do Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. You'll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Roles & Responsibilities: Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with stakeholders to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Or Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Functional Skills: Must-Have Skills Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Experience with managing data transfer processes and resolving issues related to stuck or delayed data files. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Knowledge of writing SQL will be helpful Good-to-Have Skills: Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL Some understanding of API integrations such as MuleSoft Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control Knowledgeable in reporting tools (e.g. Tableau) Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Generate MIS reports, Knowledge of Tally. Knowledge of Advance Excel ie. H-Lookup, V-Lookup, Pivot Table, etc. Mail and letter drafting skills Should have good communication skills Should have good Written English . SIPS 8874422211 (Call/Whatsapp) Required Candidate profile Knowledge of Advance Excel ie. H-Lookup, V-Lookup, Pivot Table, etc. Knowledge of Tally. Mail & letter drafting skills Experience:1-5Year Qualification: Any Graduate

Process SAP billing accurately Maintain billing docs Maintain records & collaborate with teams Resolve discrepancies & generate MIS reports Analyze data Prepare custom reports Support month/year-end closing

Job Title: MIS Executive (Female Candidate Only) Location: Marol, Mumbai Working Days: Mon-Sat (9:00 AM 6:00 PM) Experience: 2+ Years Tools Required: Google Sheets & Excel (Advanced), Knowledge of Regular expression Google Apps Script (with/without ChatGPT) App Sheet, Looker Studio Google Workspace (Docs, Forms, Slides, Drive) CorelDraw (Basic–Intermediate) Basic video/photo editing tools WhatsApp–Sheets integration tools/APIs ChatGPT Prompting Added Advantage (Not Mandatory): Relevant certifications in data analysis, MIS, automation, or productivity platforms.

Key Requirements: Minimum 1 year of experience in MIS or reporting roles Experience in a call center/BPO environment is a strong advantage Good understanding of sales funnel metrics and reporting Required Candidate profile Location: Nagpur,MIhan (Work from Office) Strong skills in Advanced Excel (hlookup,vlookups, pivot tables, dashboards, etc.) Ability to manage and analyze large sets of data

Skills and Qualifications for MIS Executive Technical Skills Strong proficiency in Microsoft Excel with efficiency in understanding Macros and other tools. Strong proficiency in handling multiple projects and multiple tools when it comes to data handling. Strong proficiency in handling vast amounts of data. Ability to clean data especially when it comes in multiple formats. Experience in live projects that have been in place for at least one year. Strong ability to develop mini dashboards for the management as per their requirements. Strong clarity of thought when it comes to determining what the final output needs to look like. Ability to understand excel sheets that are prepared by other department members. Ability to deduce what is wrong in an excel sheet. Communication and Presentation Skills Ability to communicate at top level on the thought and process behind the analysis. Must understand and unpack briefing given by different departments and other key stakeholders. Proven proficiency to clearly communicate numbers to the top management in the exact manner that is being asked. Ability to swiftly distil large amount of data and present in succinct manner to the top management. Must think fast under pressure. Ability to give comprehensive timelines to the management in terms of when data can be presented. Ability to deliver on timelines as to when data can be presented to the management. Proficiency to understand requirements of management in terms of how they want the data to be presented. Strong analytical and critical thinking skills Role & responsibilities Preferred candidate profile

MIS, analysis, reporting, advanced Excel Collecting , interpreting complex data sets, PM Software, Financial data QS dictionaries Business Intelligence, Design, generate ad-hoc reports, dashboards, visualizations BI tools, budgeting, forecasting Required Candidate profile Bachelor in IT , Computer Science, Business Admin or a related field. Expe: 5+ yrs. in MIS, data analysis at Real Estate, advanced Excel funct. problem-solving work independently in Team, time-mang.

MIS cum tally operator required at bahalgarh sonipat Qualification- Any graduate Exp- min 3 yrs salary- max 28k Work- production sheet maintainance, sales , purchase bills WhatsApp me at 8295842337- Mr. Bansal

Hiring Back Office Executive with expertise in Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables) and MIS operations. Responsible for data analysis, report generation, and backend support. To apply, call- 9672222311 Perks and benefits Great office environment

A MIS Officer is responsible for managing and maintaining the information systems within an organization They play a crucial role in ensuring the efficient and effective use of technology to support business operations and decision-making processes Required Candidate profile BE - Chemicals - M. Sc Or Any Graduate Female Candidate Prefer For Dahej Good Command Over English And Computer Maintain Confidentiality Just Like Executive Assistant To CEO - Managing Director

We are hiring an Operations Executive for our Jaipur unit to manage coordination with key B2B clients like Kalyan, Titan, and Tanishq. The candidate will handle purchase orders, follow-ups, data management, and follow-ups.

Role & responsibilities Position: MIS & RTM Sr Executive -WFM Job Type: Full Time Location: Gurgaon Starting Date: Immediate Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports and inform stakeholders about corrective actions. Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources. Work with training and operations to coordinate multi-skill training for existing agents. Oversee short-term workload forecasting. Oversee proactive scheduling of discretionary activities such as training, meetings & Overtime. Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee analysis and reporting of employee performance including schedule adherence. Recognizes and recommends operational and support improvements. Perform other duties and assignments as directed. Preferred candidate profile Minimum 2 year experience on Avaya/Nortel/ Any other ACD on reporting. Minimum 2 year experience on Erlang C, IEX, Blue Pumpkin, Aspect. Knowledge of Advanced Excel/VB/Macro. Understanding of BPO operations in terms Telecom/Sales/Tech Support. Thorough understanding of ACD/Raw dump/Avaya CMS. Ability to perform with minimal supervision. Ability to do multi-tasking. Willing to upgrade oneself when required Should be open to rotational shift. Interested candidate can DM or contact at 8851949919 or email at naincy.malik@nirvasa.com

Kannada is Mandatory Making MIS Reports of collated data Meticulously working on the data collated from various sources of department and preparing comprehensive reports Ensuring the precision of the reports Preparing Delivery Files

Location Chennai, Relocation benefits will be provided. Scope of work: Prepare MIS templates for monitoring and tracking of IT Parks operations, revenues, expenses, utilisation, etc. Identify areas for improvement and optimization to enhance operational efficiency and effectiveness. Provide suggestions for improved efficiency, productivity, implementing energy-saving initiatives and sustainability practices to minimize environmental impact. Assist team for coordinating with clients/tenants, park staff, vendors, and contractors to maintain infrastructure, facilities, and amenities. Create process and mechanism for MD Desk and Grievance Handling. Assist team in preparing presentations, reports, and other documents for the MD's review and Government reviews. Monitor industry trends and best practices, recommending and implementing relevant enhancements for IT Parks. Business process reengineering to improve and streamline for optimum efficiency in terms of both performance and cost.