MIS Executive – Insurance Operations & Reporting

Job Title: MIS Executive (Data & Reporting)
Location: Lower Parel
Employment Type: Full-time

Position Overview

We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will have a strong understanding of company policies and procedures, along with the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors efficiently.

Key Responsibilities

Policy Assistance

• Assist customers in understanding and adding policies.
• Provide guidance and clarification on policy-related queries.

Technical Error Handling

• Analyze technical errors and forward them to the appropriate department for resolution.

Pharmaceutical Error Resolution

• Address medication-related inquiries and concerns.
• Provide accurate guidance on medication doubts and issues.

Diagnosis Error Management

• Handle location discrepancies and doctor availability issues.
• Process reimbursement requests efficiently.

Dashboard Maintenance

• Develop and maintain weekly dashboards for reporting and analysis.

Microsoft Outlook and Excel

• Utilize Microsoft Outlook for effective internal and external communication.
• Perform advanced Excel functions for data management, reporting, and analysis.

Customer Query Handling

• Address customer queries promptly via calls, emails, and in-person interactions.
• Ensure timely and accurate responses to all customer inquiries.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proven experience in a similar role, preferably in the insurance or healthcare sector.
• Strong understanding of company policies and procedures.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Excellent analytical and problem-solving skills.
• Strong communication skills — both verbal and written.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer-focused with strong attention to detail.

Additional Requirements

• Adaptable to evolving processes with a proactive problem-solving approach.
• Capable of working both independently and collaboratively within a team.
• Experience handling sensitive customer information with confidentiality and integrity.

Interested candidate can share there resume on 7400103739 or [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person