MIS Executive – Hyderabad (Experienced)

Job Title: MIS Executive

Job Type: Full-time
Work Location: In-Person
Benefits: Provident Fund

Position Overview

We are looking for a meticulous and customer-focused MIS Executive to join our team. The ideal candidate should have a strong understanding of company policies and procedures and be capable of assisting customers with policy-related queries. The role also involves identifying and resolving technical, pharmaceutical, and diagnostic errors, as well as maintaining dashboards and handling customer communication.

Key Responsibilities1. Policy Assistance

• Assist customers in understanding and adding policies.
• Provide clear guidance and clarification on policy-related queries.

2. Technical Error Handling

• Analyze technical errors.
• Transfer unresolved issues to the respective department for timely resolution.

3. Pharmaceutical Error Resolution

• Address medication-related inquiries and concerns.
• Provide accurate guidance on medicine-related doubts and issues.

4. Diagnosis Error Management

• Handle location discrepancies and doctor availability issues.
• Process and verify reimbursement requests efficiently.

5. Dashboard Maintenance

• Create and maintain weekly dashboards for performance tracking and reporting.

6. Microsoft Outlook & Excel

• Use Microsoft Outlook for professional communication.
• Work extensively on Excel for data management, reporting, and analysis.

7. Customer Query Handling

• Address customer queries via calls, emails, and face-to-face interactions.
• Ensure timely and accurate responses to all customer inquiries.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Experience in a similar MIS or operations role (insurance or healthcare preferred).
• Strong understanding of company policies and operational workflows.
• Proficiency in Microsoft Office Suite (especially Outlook & Excel).
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Customer-focused approach with strong attention to detail.

Additional Requirements

• Adaptability to evolving processes and proactive problem-solving.
• Ability to work independently and as part of a team.
• Experience handling sensitive customer information with confidentiality.

How to Apply

Interested candidates can share their resumes at:
7400103739
[email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person