MIS Executive Data and reporting

Job Title: MIS ExecutivePosition Overview:

We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, along with the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively.

Key Responsibilities:

Policy Assistance:

• Assist customers in understanding and adding policies.
• Provide guidance and clarification on policy-related queries.

Technical Error Handling:

• Analyze technical errors and transfer them to the appropriate department for resolution.

Pharmaceutical Error Resolution:

• Address medication-related inquiries and concerns.
• Provide guidance on medication-related doubts and issues.

Diagnosis Error Management:

• Handle location discrepancies and doctor availability issues.
• Process reimbursement requests efficiently.

Dashboard Maintenance:

• Develop and maintain weekly dashboards for reporting and performance tracking.

Microsoft Outlook and Excel:

• Proficient in Microsoft Outlook for effective communication.
• Regular maintenance and advanced usage of Excel for data management, analysis, and reporting.

Customer Query Handling:

• Address customer queries promptly via calls, face-to-face interactions, and emails.
• Ensure timely and accurate responses to all customer inquiries.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proven experience in a similar role, preferably in the insurance or healthcare sector.
• Strong knowledge of company policies and operational procedures.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written.
• Ability to multitask, prioritize, and meet deadlines effectively.
• Customer-focused with strong attention to detail.

Additional Requirements:

• Adaptable to evolving processes with a proactive approach to problem-solving.
• Capable of working independently and collaboratively within a team environment.
• Experience in handling sensitive customer information and maintaining strict confidentiality is essential.

Interested candidate can share there resume on 7400103739 or recruiter26@watchyourhealth

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person