Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities. Responsibilities: Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. Craft clean, efficient, and maintainable code adhering to industry best practices and standards. Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development. 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework. Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI. Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities. Solid understanding of Google as a Software-as-a-Service platform. Experience with Azure Composer Bots. Proven troubleshooting and analytical skills in complex, distributed environments. Familiarity with SQL and experience working with relational databases. Experience integrating web services into applications. Proficient in Agile and Scrum development methodologies. Bachelor s degree in a technology-related field or equivalent experience. Nice to have: Experience with programming languages such as JavaScript, Python, or Node.js. Familiarity with automated testing practices. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time. Automate test preparation and execution processes by integrating with APIs. Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. Conduct manual and automated testing, logging detailed defects using Rally (Agile Central). Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience of Genesys call routing and custom CTI softphone application development. Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse. Skilled in API testing and experienced with Cyara Service Libraries and Postman. Experienced in load testing using Cyara Cruncher. Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. Nice to have: Digital experience with Voicebot, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.