The Customer Experience Manager (Sales Focused) will play a key role in ensuring our customers receive exceptional service through put their journey with us, with a specific focus on driving sales and customer retention. This role is a unique blend of customer support , relationship management and sales strategy. The ideal candidate will act as the primary point of contact for identifying opportunities to upsell, cross sell and enhance the over all customer experience. The Hiring is done for for multiple location in and around Bangalore like Hebbal, Koramangala, Sarjapur, Whitefield, Electronic city, Jayanagar, Banashankari and in Hyderabad like Kondapur, Jubilee Hills, Banjara hills, Uppal, Madhinaguda, Kompalli, KPHB etc.
Job Summary The HR Executive will be responsible for managing end-to-end HR operations, including employee hiring, onboarding, attendance, and payroll management. The role also involves monitoring and auditing the performance of photographers and field teams to ensure compliance with company processes, as well as conducting online surveillance to track productivity and adherence to standards. Key Responsibilities : 1) Recruitment & Onboarding Manage the hiring process, from job postings and screening to scheduling interviews and final selection. Facilitate employee onboarding, ensuring smooth integration of new hires into the organization. Maintain employee records and HR databases accurately. 2) Attendance & Payroll Management Track daily attendance, leaves, and shifts of all employees. Prepare and verify payroll data to ensure timely and accurate salary disbursement. 3) Performance Auditing: Audit daily performance of photographers and verify adherence to set processes and quality standards. Identify deviations in performance and report to management with recommendations for corrective action. 4) Field Team & Surveillance Monitoring Online surveillance systems to monitor the activities of photographers and field staff. Ensure that employees on field assignments comply with company policies, schedules, and productivity requirements. Generate reports and escalate issues in case of irregularities. Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field. Proven experience in HR operations (recruitment, onboarding, payroll, attendance). Strong organizational and auditing skills. Proficiency in HR software, MS Office, and online monitoring tools. Ability to multitask, prioritize, and work independently. Excellent communication and interpersonal skills. Preferred Skills: Experience in service-oriented businesses (photography/media/hospitality industry preferred). Analytical and problem-solving skills.