235 Mim Jobs - Page 5

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information Role And Responsibilities Manage and communicate all major incidents to appropriate stakeholders in a timely fashion Oversee technical and operational escalations, leadership, and resolution by working with Service Delivery Managers, Managed Services Engineers, and client staff Ensure process activities associated with major incident identification, logging, and categorization are complete and effective input to Problem Management and RCA activities Develop schedule and participate in on-call 7 x 24 rotation for major incident management coverage Provide ad hoc one-on-one MIM training to process users to ensure documentation is updated with complete explanations of resolutions and corrective actions taken, and that work is effectively prioritized and managed within SLA Analyze the performance of Incident Management; identify opportunities for continuous improvement Align support efforts with standard Service Level Agreement (SLA) reports and internal KPI reporting for each Managed Service client Make recommendations for incident resolutions to include in Knowledge Management Database (KMDB) Provide support to Managed Services and connecting points to other ITIL processes – coordination, reporting, audits, improvements Facilitate chronic issue management and resolution; provide resolutions and root cause analyses Preferred Qualifications BS/BA degree or equivalent experience preferred 3+ years of hands-on experience in a Managed Services environment providing ITIL process coordination and support Fluent knowledge of ITIL processes, including incident, problem, change, service request, and knowledge management Excellent oral and written communication skills; the ability to understand, create, and update information from written or verbal communications A collaborative spirit: the ability to partner closely with Service Delivery Managers, process managers, technical support teams, and customers as needed Bounteous x Accolite is proud to be an equal opportunity employer. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

Selected Intern's Day-to-day Responsibilities Include Follow up with potential leads from different sources like the website, social media, or referrals. Reach out to leads via phone, WhatsApp, or email to understand their interest in studying abroad. Help qualify leads based on basic information such as academic background and country preferences. Keep track of all conversations and updates in the CRM system. Reconnect with leads who haven’t responded or dropped off, using follow-up messages or calls. Work closely with the sales and counseling teams to ensure leads are handed over smoothly. Share basic feedback on lead quality or common questions to help improve communication. Assist in preparing simple daily or weekly updates on lead status and follow-up progress. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Join us as a Application Support Specialist at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. As an API Application Support Specialist, you will be accountable for API production support, follow-the-sun mode with focus on exceling in service we provide to our colleagues and customers, you will be providing incident and problem management across the Product Tech API services, meeting the Banks SLA for incident management, joining MIM calls and supporting 24 x 7 x 365 system. To be successful as a Application Support Specialist you should have experienced with: API Support: Working experiance/understnding of API. Working Knowledge of API, aPaaS technologies, Openshift, database and interfaces. Linux/Unix Environment Expertise: Working knowledge of Linux/Unix commands and scripting for automation and optimization. Familiarity with server configurations, log management, and shell scripting. Flexible approach and ability to work under pressure. Communication and Collaboration: Ability to communicate effectively with cross-functional teams and stakeholders. Analytical and Problem-Solving Skills: Strong analytical skills to address complex challenges & effective trouble-shooter towards production issues in Prodtech API environments. Documenting configurations, processes, and best practices for the team. A proactive approach to identifying and mitigating risks. API issues analysis: Must have understanding of Kibana log aggregator tool. System Monitoring and Maintenance. Regularly monitoring system health and ensuring platform stability. Applying patches. Knowledge on Alerting & Monitoring tools like AppD, Netcool etc. Good to have knowledge on Jenkins and Bitbucket. ITIL v3 certified. Troubleshooting and Issue Resolution: Diagnosing and resolving system, application, and performance-related issues. Providing technical support and collaborating with other IT teams to resolve issues promptly. Some Other Highly Values Skills Include Work experience in incident and problem management /business analysis is strongly desired. Good analytical investigation techniques. Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills. Flexible approach and ability to work under pressure. On call support, 24*7 available when he/she is on call. Hands-on and should be able to work independently and if required guide. Good written & oral communication skills. Ability to work under own initiative and handle pressure situations. Good time management skills. Previous second line support experience. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Dear Candidate, Please find below job description Role :- Security Management Group Lead SMG Lead Monitoring and Improving Service Management Processes: Tracking the effectiveness of Incident, Problem, Change Management,MIM,SACM processes. Incident Management: Coordinating and contributing to the resolution of critical and high-priority incidents. Leading Major Incident calls and creating RCA documentation for major incidents. Change Management: Driving the change management process, including attending meetings and participating in CAB (Change Advisory Board). Analyzing change records to identify trends and potential issues. Problem Management: Supporting investigations to resolve problems between teams and ensure end-to-end SLAs are met. Stakeholder Management: Building and maintaining strong relationships with various teams and stakeholders. Communicating effectively and influencing stakeholders to drive service improvements. Strategic Planning and Execution: Developing and implementing strategic plans to achieve organizational goals. Handling budgets and ensuring financial targets are met. Team Leadership and Development: Leading and managing a team of service management professionals. Providing guidance, coaching, and mentorship to team members. Data Analysis and Reporting: Analyzing data to identify trends, patterns, and areas for improvement. Generating reports and presenting findings to stakeholders. Skills and Qualifications: Strong understanding of ITIL framework and service management principles. Excellent communication, interpersonal, and stakeholder management skills. Proven ability to lead and manage a team, providing guidance and mentorship. Regards Divya Grover +91 8448403677

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems

Key Responsibilities Connect with and convert high-intent prospects through WhatsApp, phone, and Zoom interactions. Assess client backgrounds to recommend suitable schools, timelines, and application strategies. Clearly articulate how our services enhance admission chances and address common barriers (e.g., GMAT, scholarships, deadlines). Manage and nurture a dynamic lead pipeline from initial outreach to successful enrollment. Drive conversions through thoughtful follow-ups, leveraging structured messaging, social proof, and tailored guidance. Consistently meet monthly revenue goals through a consultative, value-first sales approach. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years.

IAM Engineer – MIM (Microsoft Identity Manager), Apache Airflow, Python, Programming Long term freelance opportunity for an IAM Engineer to join one of our leading client’s Indian branch. We are seeking an IAM Engineer to support a migration project from their current Microsoft Identity Manager landscape to a solution based on RSA IGL and Apache Airflow. The ideal candidate will be a proven IAM Engineer with experience working in Enterprise scale environments. You must have strong hands on / programming experience, and have experience with Microsoft Identity Manager (MIM), Apache Airflow and Python. Please apply immediately if this sounds like the next role for you!

Job Description Job Title – Director, Systems Services and Support The Purpose of This Role We are seeking a dynamic and experienced hands-on people manager to lead the Major Incident Management (MIM) team of Fidelity Service Center within Enterprise Infrastructure & Operations. This role requires strong leadership, operational excellence, and a deep understanding of major incident management processes. You will be responsible for managing a team that handles high-impact incidents, ensuring rapid resolution, minimizing business disruption, and driving continuous improvement. By embodying Fidelity’s values and agile leadership principles, you will help cultivate a culture of accountability, collaboration, and operational resilience. The Value You Deliver Lead, mentor, and develop a high-performing Major Incident Management team bringing your experience in a fast-pace and high-impact environment. Assisting team in active calls to ensure timely and effective resolution of major incidents, coordinating across technical and business teams. Establish and enforce MIM processes, escalation protocols, and communication standards. Provide leadership during high-severity incidents, acting as the primary point of contact for stakeholders. Ensure all managed incidents and driving to mitigation and root cause analysis and post-incident reviews to identify improvement opportunities. Collaborate on unusually complex cross-functional and/or cross-organizational problems and provides solutions that are creative and strategic Awareness and monitoring of managed incident trends and metrics to proactively address systemic issues. Represent the MIM function in leadership forums, providing updates on incident trends, risks, and strategic initiatives. Demonstrates an in-depth understanding of the business and has experience in a variety of life cycle methodologies Applies technologies, methods and concepts to maximize functional/operational capabilities while optimizing the use of resources by proposing and analyzing decisions and seeking and applying optimum mix of technology versus resources to meet business goals. Adapts leadership style and management to situation at hand while thriving in an unstructured, ambiguous situation and comfortably handles risk and uncertainty. Metrics and Measurement Role Success in this role will be measured through a combination of operational performance indicators, team effectiveness, and strategic impact. Key metrics include: Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) for major incidents. Volume and trend analysis of major incidents handled monthly/quarterly. Root Cause Analysis (RCA) completion rate and quality of post-incident reviews. Adherence to SLAs and OLAs, including escalation timelines and resolution targets. Reduction in repeat incidents through proactive problem management. Team performance metrics, including on-call effectiveness, training completion, and engagement scores. Process maturity and compliance with ITIL and internal governance standards. Automation and tooling adoption for incident detection, response, and reporting. Quality of incident resolution and documentation, ensuring high standards are consistently maintained and knowledge is effectively captured for future reference. The Skills that are Key to this role - Technical / Behavioral Technical Skills Deep understanding of ITIL-based Incident, Change, and problem management practices. Deep technical knowledge with large scale enterprise infrastructure components (e.g. networks, servers, databases, cloud platforms, batch processing). Experience with third party external vendors management (e.g. Microsoft, AWS, Salesforce) Experience with ITSM platforms and communication tools (e.g.ServiceNow, Microsoft Teams) Familiarity with SLDC and automated deployment pipeline Ability to assess technical issues quickly and coordinate effective mitigation strategies. Deep Technical knowledge of utilizing observability platforms and Event Management monitoring tools (e.g., Splunk and Datadog) Understanding and managing adherence to OLAs and SLAs Ability to understand highly complex and detailed technical architecture and platform diagrams Experience in Business Continuity, High-Availability and Disaster Recovery Leverages experience, technologies, methods, and concepts to maximize functional/ operational capabilities, for multiple complex projects. Behavioral Skills People Leadership: Proven ability to lead, coach, and develop high-performing technical teams. Strategic Thinking: Ability to align team objectives with broader business goals and anticipate future capacity needs. Collaboration & Influence: Strong interpersonal skills to work effectively with cross-functional teams and senior stakeholders. Communication: Clear and confident communicator, capable of translating technical insights into business-relevant language. Decision-Making: Sound judgment in prioritizing tasks, resolving conflicts, and managing team dynamics. Adaptability: Comfortable navigating change and ambiguity in a fast-paced enterprise environment. Accountability: Strong sense of ownership and commitment to delivering results through others. The Skills that are good to have for this role. Experience working on global delivery models. Familiarity with automation, event management for incident detection and resolution. Experience leading cross-functional IT operations or service management teams. Change management and organizational agility. Previous experience in a Financial Services Organization and US based organizations Solid Communication skills, with ability to summarize and articulate impact with an emphasis on Executive Communication Ability to train mentor, coach and team members - colleagues on Technology Solutions The Expertise We’re Looking For Bachelor’s degree in IT, Computer Science, or a related field. 15+ years of experience in IT operations or service management. Proven leadership in managing, mentoring, and developing operational teams. Strong communication skills with the ability to engage across all levels. Solid understanding of enterprise infrastructure and incident management. Quick learner with adaptability to evolving technologies and priorities. Customer-focused, professional, and collaborative approach. Analytical mindset with attention to detail and structured problem-solving. Experience working in global, cross-time-zone environments is a plus. How Your Work Impacts The Organization Fidelity Service Centre, which is part of the Fidelity EI&O (Enterprise Infrastructure & Operations) India plays a critical role in supporting global operations, including 24x7 incident response. The Major Incident Management team ensures that critical IT services remain available and resilient by managing and resolving high-severity incidents efficiently. This function is vital to maintaining business continuity, protecting customer trust, and supporting Fidelity’s operational excellence. Location: Chennai Shift timings: 6:00 AM to 3:00 PM Certifications Category: Information Technology

Sr. Engineer / Executive – Operational Purchasing At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large. We are looking for a Sr. Engineer / Executive – Operational Purchasing to join our Group at Endress Hauser Flow Aurangabad What is the role about? As a purchasing engineer, you will carry out all tasks allocated by the purchasing manager, which may include supplier and purchase order management, follow up on delivery performance, conducting research on potential vendors and suppliers, and updating records. To be successful as a purchasing engineer you should be able to multitask and evaluate products and vendors time to time. Which tasks will you perform? Assure the reliability and consistency of production by checking processes and final output On time Material procurement: Releasing of purchase orders to the suppliers. Follow up with suppliers for order confirmations, material deliveries, and timely updating the SAP. Monitoring supply chain performance & Agreements with suppliers including communicating the order and delivery status to internal teams & customers Safety stock: Monitoring safety stocks and raising alarms as and when the safety stocks are below defined levels Handling Engineering Change Notes: Studying the engineering changes & communicating the same to suppliers. Monitoring the status and taking corresponding actions RFQ management: As and when needed, studying new RFQs, sharing those with potential suppliers, getting quotations and providing proposals to purchase manager. PDT reduction: Identify potential parts for planned delivery time reduction. Defining and monitoring actions towards targets. Handling Capex and Revenue purchase orders: Releasing PR, PO for tools, fixtures, gauges etc. and status monitoring. Monthly reporting to Management: Actively support in MIS related activities. E.g., monthly reports, analysis of supplier delivery performance, 8D reports etc. Maintain excellent communication and act as SPOC for all internal and external parties involved such as purchase managers, planning team, internal customer, vendors and management What do we expect from you? Graduate Engineering Degree in Mechanical / Production with 4 to 5 years of manufacturing industry experience Understanding of Mfg. process information in HPDC, Machined parts, Handling of electrical steel, Investment casting, MIM, forging, sheet metal etc. is essential. Knowledge of SAP (PP & MM Modules) Knowledge of LEAN, KAIZEN, 5S Basic understanding and CAD and 2D Engineering Drawings Exposure of global working will be an added advantage What can you expect from us? We are amongst world’s best employers with Net Sales of 3.3 billion euros (Over 15,800 employees worldwide) Over 8,700 patents and patent applications. We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning. Immense potential of growth We prioritize Work-Life Balance, offering flexible working hours and remote work opportunities to support our employees in maintaining a healthy balance. We provide support with sustainable mobility solutions such as public transport to facilitate easy commuting for our employees. We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort . How do you apply? To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.

Job description: Job Description Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. • Ensuring that all the resolution procedures are updated in the knowledge database / Work log • Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. • Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) • Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents • Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. • Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES • 8-10 years exp in driving the service operations. • Min 8 year of experience in managing the IM and MIM processes • Preferably ITIL Expert, or Min two ITIL Intermediate certified professional • Strong analytical, communication, presentation and reporting skills • Good leadership, people management and operational skills • Should have exposure to ITIL practices. • Good written & verbal communication skills • Experience in helpdesk environment • Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere • Ability to work in shift and flexible schedule • Ability to motivate staff • Excellent team skills with ability to listen and contribute to discussions and meetings • Building & Maintaining Relationships • End to end ownership for customer satisfaction through levels of support • Planning and organization & working well with Virtual Team • Virtual Team Management Skills • Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

ITSM expert ITSM expert Location: Mumbai Experience: 5 years to 12years Interview Mode: Online Drive Interview Date: 26th June 2025 (Thursday) Interview Time: 2: 00 PM to 5: 00 PM Must Have: Good written and communication skill Project coordination skills Good Client handling Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc. Prior experience of supporting reporting , MIM Good to Have: ServiceNow Agile Methodology Incident management Roles & Responsibilities: Good hands on experience of working in SNOW and reporting , Dashboards. Prepare daily/weekly /monthly report for management , leadership customer as per requirements. Completely own MIM Process. Interacting with customer and present monthly issue/P1/P2/RCA , improvement action. Strong knowledge on Incident & Problem management. 15 years of Full time Education

Job description: Job Description Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. • Ensuring that all the resolution procedures are updated in the knowledge database / Work log • Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. • Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) • Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents • Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. • Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES • 8-10 years exp in driving the service operations. • Min 8 year of experience in managing the IM and MIM processes • Preferably ITIL Expert, or Min two ITIL Intermediate certified professional • Strong analytical, communication, presentation and reporting skills • Good leadership, people management and operational skills • Should have exposure to ITIL practices. • Good written & verbal communication skills • Experience in helpdesk environment • Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere • Ability to work in shift and flexible schedule • Ability to motivate staff • Excellent team skills with ability to listen and contribute to discussions and meetings • Building & Maintaining Relationships • End to end ownership for customer satisfaction through levels of support • Planning and organization & working well with Virtual Team • Virtual Team Management Skills • Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Change Mgmt . Experience: >10 YEARS . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description Experience: 5-8 Years . Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill. Sound knowledge of Incident management, ServiceNow, Must have handled MIM independently. Manage incident management bridge calls with support teams, on call support application teams and management. Hands on experience in handling alerts in ServiceNow, manage and resolve High/Critical production and non-production jobs, initiate and manage Bridge Calls. In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures, along with monitoring and providing end to end solutions. Provide support and assistance to other Operations team members including participate in weekly Lead meetings. Creates incident related performance analysis and reporting for review by IT management. Excellent verbal and written communication skills – able to present information, status and issues in clear and concise manner with goal of driving to a decision. Attention to detail and complex problem-solving abilities from operational and technical perspective. Generating root cause analysis reports for problem causing incidents Aptitude for learning and rapidly mastering new applications and technology. Excellent analytical skills with proficiency in debugging and problem solving. Ability to work independently and as a part of team. ITIL Certified Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy. Years of exp needed Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt. Mandatory Skills: ITIL Incident Mgmt .

Job description: Job Description Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. • Ensuring that all the resolution procedures are updated in the knowledge database / Work log • Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. • Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) • Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents • Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. • Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES • 8-10 years exp in driving the service operations. • Min 8 year of experience in managing the IM and MIM processes • Preferably ITIL Expert, or Min two ITIL Intermediate certified professional • Strong analytical, communication, presentation and reporting skills • Good leadership, people management and operational skills • Should have exposure to ITIL practices. • Good written & verbal communication skills • Experience in helpdesk environment • Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere • Ability to work in shift and flexible schedule • Ability to motivate staff • Excellent team skills with ability to listen and contribute to discussions and meetings • Building & Maintaining Relationships • End to end ownership for customer satisfaction through levels of support • Planning and organization & working well with Virtual Team • Virtual Team Management Skills • Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will p articipate in operational and transformational initiatives as related to Service Management. As an Incident Manager, you will be responsible in the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools. While this position primary focusses on Incident Management (including Major Incident Management. This position will also be responsible for encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Responsibilities Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents Participate and champion the Change governance initiatives including reporting, coordination and tracking activities Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes. Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically ServiceNow and executes user acceptance testing. Work with development teams and project management on the implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices and their implementation throughout SAS Define and propose the key performance indicators and critical success factors for global IT services Work with IT leadership to ensure alignment and adoption of ITSM processes and tools within the overall service management strategy Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability Monitor key ITSM dashboards or queues to ensure the appropriate priority and triage during assigned shift. Work with the team, management, and SAS Service Owners to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks. Review and assess OLA/SLA data with SAS Service Owners to improve incident resolution and request execution. Drive customer first approach in all service interactions in a dynamic environment while managing competing demands. Work with Global Operations Center supervisors and management to ensure consistent service delivery. Work 24x7 on monthly rotating schedule including weekends and holidays. Qualifications Essential: Bachelor’s degree in Computer Science or related field plus seven years’ experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Experience providing infrastructure, OS, and/or application support for customers. Technical Skills Operating Systems: Windows, RHEL Linux Application: SAS, Java based enterprise applications Self-driven with ability to train/coach employees on varied ITSM topics Strong troubleshooting skills Professional written, verbal, and interpersonal communication skills are essential. Ability to work in a strong team environment as well as independently. Preferred ITIL Foundation Certified Experience with ServiceNow (IT Operations Management, IT Service Management). Solid knowledge of multiple operating systems. Knowledgeable in Six Sigma, Lean or related methodology. ISO, SOC 2, FedRAMP Compliance hands on knowledge. Knowledge of VMware and cloud hosting providers. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

Position : Configuration Manager Location : Pune,Bangalore,Kolkata,Chennai,Hyderabad Experience : 7+Yrs Notice Period : Immediate to 15 Days The key experience required for this role is around CMDB in ServiceNow, aligned to CSDM. this role is responsible for ensuring ITSM processes - particularly Configuration, Change, and Release Management - are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs). Configuration Management responsibilities will include: Maintain and update ServiceNow Configuration Management Database (CMDB) records related to GNR assets, ensuring accuracy and alignment with existing ITSM policies. Track asset lifecycle changes and ensure all deployed hardware/software components are correctly documented. Support data quality initiatives, validating asset records against discovery tools and project deployments. Work with ServiceNow CMDB to reconcile discrepancies and drive continuous improvements. Collaborate with the project, network and IT teams to ensure all new infrastructure components are properly classified and linked within the CMDB. Change and Release Management responsibilities will include: Ensure network-related changes are assessed, categorized, and documented correctly. Assist in managing Change Requests (CRs) related to network deployments, ensuring minimal disruption to business operations. Support risk assessment activities related to infrastructure transitions, ensuring impact analysis is conducted for all planned changes. Work with stakeholders to ensure smooth release deployments and adherence to release governance processes. Additional ITSM Responsibilities: Collaborate with Major Incident Management (MIM) to provide CMDB and change-related insights during critical incidents. Support Problem Management by ensuring accurate asset and change history records are available for root cause analysis. Assist with Knowledge Management, documenting lessons learned, process improvements, and standard procedures related to GNR. Reporting & Governance: Ad-hoc and regular reports on ITSM process execution, highlighting key trends, risks, and operational performance. Contribute to lessons learned sessions and recommend improvements based on observed patterns in change, release, and asset management. Ensure strict adherence to ITSM policies and SIAM processes, ensuring all changes align with regulatory and operational standards. Skills & Experience Required: Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM. Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM. Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination. Strong familiarity with network infrastructure components Ability to produce structured reports and dashboards, based on ServiceNow data, for senior ITSM leadership. Excellent communication and collaboration skills, with experience working across remote/offshore teams.

Company Description IIM Udaipur, one of the Indian Institutes of Management, has quickly made its mark in the global education arena with AACSB accreditation in just eight years since its founding. The institute focuses on world-class research and aims to transform students into future managers and leaders. IIM Udaipur is listed in prestigious rankings like the QS 2020 Masters in Management and Financial Times MIM Ranking 2019, being the youngest B school in the world on these lists. According to the NIRF, it is ranked 17th in the Management category and 4th in India for management research. Role Description This is a full-time on-site role for an Assistant/Associate Manager - Student Affairs at IIM Udaipur, located in Udaipur. The role involves handling student-related issues, contributing to curriculum development, facilitating educational programs, and providing excellent customer service to students. Responsibilities also include managing communication between students and faculty, ensuring a supportive educational environment, and working closely with educational leadership to enhance the student experience. Qualifications Strong skills in Education and Curriculum Development Excellent Communication skills Proven experience in Educational Leadership Bachelor's degree in Education, Communication, or a related field Ability to manage student affairs effectively and work collaboratively with academic staff Experience in a higher education institution is a plus Strong organizational and interpersonal skills

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 19-May-2025 Job ID 8620 Description And Requirements Position Summary Support the MIM Finance organization in the area of billing, finance, accounting and reporting activities for MetLife’s Investment Management business. Specific areas of responsibility include - Financial reporting, Financial close, Treasury / Cash Management and Expense reporting. Financial Reporting: Provide analysis to support for Revenue by account and by client and US GAAP/ IFRS Monthly / Quarterly Financial Close Review daily bank statement Review wires to move funds between MIM accounts Download the monthly bank statements identified accounts. Identify the monthly bank fees and interest debits and credits and prepare monthly journal entries for Finance review. During monthly/quarterly close, download actual general ledger balances using HFM, format and send to Whippany to review. Distribution of Expense Projection Reports to Regions Create Individual file for ASIA/EMEA/LATAM/Mr B and Alico Send emails based on distribution list (updated monthly if necessary) to regions. Verify that all AUM is present in Revport prior to running accruals Run monthly accrual for Privates, Private ABS, Resi WL, non-LCP High Yield and Index Upload the RE Equity & LP Funds monthly accrual template; run the monthly accrual. Run the “Accrual compare report” to do a comparison of the current month’s accrual to the prior month. Download the monthly transaction report out of Revport. Monitor bank statement for cash payments; apply payments against invoices in Revport Prepare month-end open invoices by client report Perform FX trades for non-USD wires in FXCM Perform monthly bank reconciliations for MIML GBP, MIML Euro and MIML USD accounts Reconcile month end cash balances in Cadency using bank recs as support Liaise with CashRecUnit to resolve open items Monitor bank statement and identify cash receipts; facilitate processing in PeopleSoft Create dynamic reports from monthly GA detail of expense, AUM, basis points (bps) Reports by segment, expense type and asset sector with comparisons to actuals, projection and plan Create invoice for billing to counties Create journal entries and to PeopleSoft Expense team approve journal entries Summary for billing by revenue and AUM by legal entity rollup, by region, profit Knowledge, Skills And Abilities Education Chartered Accountant Graduate in Accounting / Commerce / Business Administration Experience Professional from the Operations with at least 6+ years working experience. Four years and above experience in financial services accounting/reporting preferred. Understanding of accounting and Insurance Industry products is a mandate. Knowledge and skills (general and technical) Exposure to Various Reconciliations type Basic Understanding of Insurance Products Intercompany Settlements/ Reconciliation GAAP and IFRS Basic & Advance MS Excel (Vlookup, Pivot Table, Sumifs, basic VBA coding etc.) Monthly Accruals Booking and Clearing Skills - Customer Service Skills - Problem Solving/Analytical Ability Judgement & Decision Making Skills - Handle Multiple Tasks/Time Management Strong communication & analytical skills required. Skills - Spoken English Experience in Investments accounting experience a plus. IT Background (MS Office) Performance Management Skills Other Requirements (licenses, Certifications, Specialized Training – If Required) Candidate should be well versed with accounting packages. Knowledge of People Soft, Hyperion, Revport and Elecktra etc. will be an advantage. Knowledge of Lean Principles and its application in the process is preferred. Working Relationships Internal Contacts (And Purpose Of Relationship) Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support Unit Manager/ Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance Other AM/ TLs for seeking cooperation and best practice sharing Subject Matter Expert for work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Coordination with other teams within GOSC External Contacts (And purpose of relationship) – If Applicable SME / Trainers at the client end for training. Liaise with stateside team for production related requirements. Reporting and performance review connect with Stakeholders Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Key Responsibilities Engage and convert high-intent leads via WhatsApp, calls, and Zoom Understand client profiles and recommend the right schools, deadlines, and application strategy Explain how our services will boost their admission chances and remove roadblocks (GMAT prep, timeline, scholarships, etc.) Manage a pipeline of leads across various stages — from first contact to final conversion Follow up strategically using structured messaging, social proof, and personalized advice Meet monthly revenue targets through a value-driven, no-spam approach About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Are you a creative individual with a passion for video editing and making? Do you have experience with Adobe Premiere Pro, After Effects, Photoshop, and Illustrator? MiM-Essay is seeking a talented video editing/making intern to join our dynamic team. Selected Intern's Day-to-day Responsibilities Include Collaborate with the marketing team to create engaging video content for promotional materials. Edit and enhance raw footage to produce high-quality videos that align with the company's brand and messaging. Utilize your skills in Adobe Premiere Pro, After Effects, Photoshop, and Illustrator to bring creative ideas to life. Stay up-to-date on industry trends and techniques to continuously improve video editing skills. Assist in the planning and execution of video shoots, including setting up equipment and directing talent. Manage and organize video files to ensure easy access and retrieval for future projects. Take initiative in brainstorming innovative ideas for video projects and pitching them to the team for feedback. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

IAM Engineer - MIM (Microsoft Identity Manager) - Apache Airflow - Python - REMOTE - INDIA Long term freelance opportunity for an IAM Engineer to join one of our leading client's Indian branch. We are seeking an IAM Engineer to support a migration project from their current Microsoft Identity Manager landscape to a solution based on RSA IGL and Apache Airflow. The ideal candidate will be a proven IAM Engineer with experience working in Enterprise scale environments. You must have strong hands on/programming experience, and have experience with Microsoft Identity Manager (MIM), Apache Airflow and Python. Experience / Skills: Microsoft Identity Manager (MIM) ( this is Mandatory) IAM Apache Airflow Long term: 12 to 36 Months plus extensions Good rate + Starter Bonus + Free Lunch Club experience This is a critical position, please respond to this advert or reach out to Woody on either woody.woodhouse@empiric.com or (whatsapp is fine) +44 7887 416 338 for a confidential chat and more details on rate and this terrific project.

About the Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries. Job Title : Service Desk Location : Pan India Experience: 5-7yrs Employment Type: Contract to hire Notice Period: Immediate joiners Job Description Job Description Service Desk L1 Engineer The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails Language Skill The resource must be a Mandarin Speaker L1.5 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Email account administration ie account creation and management and distribution lists on Office 365 User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when required

Systems Engineer III – Okta/MIM/EntraID Job Summary: We are seeking a Systems Engineer III with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities: Identity Platform Administration : Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance : Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management : Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation : Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services : Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance : Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting : Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support : Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training : Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration : Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties and Responsibilities: 4-6 years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. General Knowledge, Skills and abilities: Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects.

Job Description Systems Engineer III – Okta/MIM/EntraID Job Summary We are seeking a Systems Engineer III with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities Identity Platform Administration: Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance: Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management: Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation: Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services: Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance: Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting: Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support: Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training: Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration: Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties And Responsibilities 4-6 years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. General Knowledge, Skills And Abilities Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects. Show more Show less