354 Mim Jobs - Page 10

As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will p articipate in operational and transformational initiatives as related to Service Management. As an Incident Manager, you will be responsible in the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools. While this position primary focusses on Incident Management (including Major Incident Management. This position will also be responsible for encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Responsibilities Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents Participate and champion the Change governance initiatives including reporting, coordination and tracking activities Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes. Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically ServiceNow and executes user acceptance testing. Work with development teams and project management on the implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices and their implementation throughout SAS Define and propose the key performance indicators and critical success factors for global IT services Work with IT leadership to ensure alignment and adoption of ITSM processes and tools within the overall service management strategy Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability Monitor key ITSM dashboards or queues to ensure the appropriate priority and triage during assigned shift. Work with the team, management, and SAS Service Owners to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks. Review and assess OLA/SLA data with SAS Service Owners to improve incident resolution and request execution. Drive customer first approach in all service interactions in a dynamic environment while managing competing demands. Work with Global Operations Center supervisors and management to ensure consistent service delivery. Work 24x7 on monthly rotating schedule including weekends and holidays. Qualifications Essential: Bachelor’s degree in Computer Science or related field plus seven years’ experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Experience providing infrastructure, OS, and/or application support for customers. Technical Skills Operating Systems: Windows, RHEL Linux Application: SAS, Java based enterprise applications Self-driven with ability to train/coach employees on varied ITSM topics Strong troubleshooting skills Professional written, verbal, and interpersonal communication skills are essential. Ability to work in a strong team environment as well as independently. Preferred ITIL Foundation Certified Experience with ServiceNow (IT Operations Management, IT Service Management). Solid knowledge of multiple operating systems. Knowledgeable in Six Sigma, Lean or related methodology. ISO, SOC 2, FedRAMP Compliance hands on knowledge. Knowledge of VMware and cloud hosting providers. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

Position : Configuration Manager Location : Pune,Bangalore,Kolkata,Chennai,Hyderabad Experience : 7+Yrs Notice Period : Immediate to 15 Days The key experience required for this role is around CMDB in ServiceNow, aligned to CSDM. this role is responsible for ensuring ITSM processes - particularly Configuration, Change, and Release Management - are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs). Configuration Management responsibilities will include: Maintain and update ServiceNow Configuration Management Database (CMDB) records related to GNR assets, ensuring accuracy and alignment with existing ITSM policies. Track asset lifecycle changes and ensure all deployed hardware/software components are correctly documented. Support data quality initiatives, validating asset records against discovery tools and project deployments. Work with ServiceNow CMDB to reconcile discrepancies and drive continuous improvements. Collaborate with the project, network and IT teams to ensure all new infrastructure components are properly classified and linked within the CMDB. Change and Release Management responsibilities will include: Ensure network-related changes are assessed, categorized, and documented correctly. Assist in managing Change Requests (CRs) related to network deployments, ensuring minimal disruption to business operations. Support risk assessment activities related to infrastructure transitions, ensuring impact analysis is conducted for all planned changes. Work with stakeholders to ensure smooth release deployments and adherence to release governance processes. Additional ITSM Responsibilities: Collaborate with Major Incident Management (MIM) to provide CMDB and change-related insights during critical incidents. Support Problem Management by ensuring accurate asset and change history records are available for root cause analysis. Assist with Knowledge Management, documenting lessons learned, process improvements, and standard procedures related to GNR. Reporting & Governance: Ad-hoc and regular reports on ITSM process execution, highlighting key trends, risks, and operational performance. Contribute to lessons learned sessions and recommend improvements based on observed patterns in change, release, and asset management. Ensure strict adherence to ITSM policies and SIAM processes, ensuring all changes align with regulatory and operational standards. Skills & Experience Required: Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM. Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM. Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination. Strong familiarity with network infrastructure components Ability to produce structured reports and dashboards, based on ServiceNow data, for senior ITSM leadership. Excellent communication and collaboration skills, with experience working across remote/offshore teams.

Company Description IIM Udaipur, one of the Indian Institutes of Management, has quickly made its mark in the global education arena with AACSB accreditation in just eight years since its founding. The institute focuses on world-class research and aims to transform students into future managers and leaders. IIM Udaipur is listed in prestigious rankings like the QS 2020 Masters in Management and Financial Times MIM Ranking 2019, being the youngest B school in the world on these lists. According to the NIRF, it is ranked 17th in the Management category and 4th in India for management research. Role Description This is a full-time on-site role for an Assistant/Associate Manager - Student Affairs at IIM Udaipur, located in Udaipur. The role involves handling student-related issues, contributing to curriculum development, facilitating educational programs, and providing excellent customer service to students. Responsibilities also include managing communication between students and faculty, ensuring a supportive educational environment, and working closely with educational leadership to enhance the student experience. Qualifications Strong skills in Education and Curriculum Development Excellent Communication skills Proven experience in Educational Leadership Bachelor's degree in Education, Communication, or a related field Ability to manage student affairs effectively and work collaboratively with academic staff Experience in a higher education institution is a plus Strong organizational and interpersonal skills

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 19-May-2025 Job ID 8620 Description And Requirements Position Summary Support the MIM Finance organization in the area of billing, finance, accounting and reporting activities for MetLife’s Investment Management business. Specific areas of responsibility include - Financial reporting, Financial close, Treasury / Cash Management and Expense reporting. Financial Reporting: Provide analysis to support for Revenue by account and by client and US GAAP/ IFRS Monthly / Quarterly Financial Close Review daily bank statement Review wires to move funds between MIM accounts Download the monthly bank statements identified accounts. Identify the monthly bank fees and interest debits and credits and prepare monthly journal entries for Finance review. During monthly/quarterly close, download actual general ledger balances using HFM, format and send to Whippany to review. Distribution of Expense Projection Reports to Regions Create Individual file for ASIA/EMEA/LATAM/Mr B and Alico Send emails based on distribution list (updated monthly if necessary) to regions. Verify that all AUM is present in Revport prior to running accruals Run monthly accrual for Privates, Private ABS, Resi WL, non-LCP High Yield and Index Upload the RE Equity & LP Funds monthly accrual template; run the monthly accrual. Run the “Accrual compare report” to do a comparison of the current month’s accrual to the prior month. Download the monthly transaction report out of Revport. Monitor bank statement for cash payments; apply payments against invoices in Revport Prepare month-end open invoices by client report Perform FX trades for non-USD wires in FXCM Perform monthly bank reconciliations for MIML GBP, MIML Euro and MIML USD accounts Reconcile month end cash balances in Cadency using bank recs as support Liaise with CashRecUnit to resolve open items Monitor bank statement and identify cash receipts; facilitate processing in PeopleSoft Create dynamic reports from monthly GA detail of expense, AUM, basis points (bps) Reports by segment, expense type and asset sector with comparisons to actuals, projection and plan Create invoice for billing to counties Create journal entries and to PeopleSoft Expense team approve journal entries Summary for billing by revenue and AUM by legal entity rollup, by region, profit Knowledge, Skills And Abilities Education Chartered Accountant Graduate in Accounting / Commerce / Business Administration Experience Professional from the Operations with at least 6+ years working experience. Four years and above experience in financial services accounting/reporting preferred. Understanding of accounting and Insurance Industry products is a mandate. Knowledge and skills (general and technical) Exposure to Various Reconciliations type Basic Understanding of Insurance Products Intercompany Settlements/ Reconciliation GAAP and IFRS Basic & Advance MS Excel (Vlookup, Pivot Table, Sumifs, basic VBA coding etc.) Monthly Accruals Booking and Clearing Skills - Customer Service Skills - Problem Solving/Analytical Ability Judgement & Decision Making Skills - Handle Multiple Tasks/Time Management Strong communication & analytical skills required. Skills - Spoken English Experience in Investments accounting experience a plus. IT Background (MS Office) Performance Management Skills Other Requirements (licenses, Certifications, Specialized Training – If Required) Candidate should be well versed with accounting packages. Knowledge of People Soft, Hyperion, Revport and Elecktra etc. will be an advantage. Knowledge of Lean Principles and its application in the process is preferred. Working Relationships Internal Contacts (And Purpose Of Relationship) Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support Unit Manager/ Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance Other AM/ TLs for seeking cooperation and best practice sharing Subject Matter Expert for work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Coordination with other teams within GOSC External Contacts (And purpose of relationship) – If Applicable SME / Trainers at the client end for training. Liaise with stateside team for production related requirements. Reporting and performance review connect with Stakeholders Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Key Responsibilities Engage and convert high-intent leads via WhatsApp, calls, and Zoom Understand client profiles and recommend the right schools, deadlines, and application strategy Explain how our services will boost their admission chances and remove roadblocks (GMAT prep, timeline, scholarships, etc.) Manage a pipeline of leads across various stages — from first contact to final conversion Follow up strategically using structured messaging, social proof, and personalized advice Meet monthly revenue targets through a value-driven, no-spam approach About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Are you a creative individual with a passion for video editing and making? Do you have experience with Adobe Premiere Pro, After Effects, Photoshop, and Illustrator? MiM-Essay is seeking a talented video editing/making intern to join our dynamic team. Selected Intern's Day-to-day Responsibilities Include Collaborate with the marketing team to create engaging video content for promotional materials. Edit and enhance raw footage to produce high-quality videos that align with the company's brand and messaging. Utilize your skills in Adobe Premiere Pro, After Effects, Photoshop, and Illustrator to bring creative ideas to life. Stay up-to-date on industry trends and techniques to continuously improve video editing skills. Assist in the planning and execution of video shoots, including setting up equipment and directing talent. Manage and organize video files to ensure easy access and retrieval for future projects. Take initiative in brainstorming innovative ideas for video projects and pitching them to the team for feedback. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

IAM Engineer - MIM (Microsoft Identity Manager) - Apache Airflow - Python - REMOTE - INDIA Long term freelance opportunity for an IAM Engineer to join one of our leading client's Indian branch. We are seeking an IAM Engineer to support a migration project from their current Microsoft Identity Manager landscape to a solution based on RSA IGL and Apache Airflow. The ideal candidate will be a proven IAM Engineer with experience working in Enterprise scale environments. You must have strong hands on/programming experience, and have experience with Microsoft Identity Manager (MIM), Apache Airflow and Python. Experience / Skills: Microsoft Identity Manager (MIM) ( this is Mandatory) IAM Apache Airflow Long term: 12 to 36 Months plus extensions Good rate + Starter Bonus + Free Lunch Club experience This is a critical position, please respond to this advert or reach out to Woody on either woody.woodhouse@empiric.com or (whatsapp is fine) +44 7887 416 338 for a confidential chat and more details on rate and this terrific project.

About the Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries. Job Title : Service Desk Location : Pan India Experience: 5-7yrs Employment Type: Contract to hire Notice Period: Immediate joiners Job Description Job Description Service Desk L1 Engineer The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails Language Skill The resource must be a Mandarin Speaker L1.5 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Email account administration ie account creation and management and distribution lists on Office 365 User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when required

Systems Engineer III – Okta/MIM/EntraID Job Summary: We are seeking a Systems Engineer III with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities: Identity Platform Administration : Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance : Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management : Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation : Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services : Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance : Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting : Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support : Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training : Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration : Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties and Responsibilities: 4-6 years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. General Knowledge, Skills and abilities: Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects.

Job Description Systems Engineer III – Okta/MIM/EntraID Job Summary We are seeking a Systems Engineer III with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities Identity Platform Administration: Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance: Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management: Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation: Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services: Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance: Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting: Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support: Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training: Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration: Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties And Responsibilities 4-6 years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. General Knowledge, Skills And Abilities Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects. Show more Show less

Role: NW Architect Exp: 12-16yrs Location: PAN INDIA JD Routing, Switching, Wireless (Cisco, Juniper, Meraki) 8+ years of experience in Network Design, Implementation and support Responsible for creating High level Network design, Low level design, Implementation Plan, migration plan, testing plan for the new projects. Validating the existing design and provide recommendations for optimization Expertise knowledge in Cisco Products (Nexus 7K,5K.2K, Cisco 6500 switches, Cisco Wireless Controllers, Cisco Access Points and Cisco access switches 3750, 2960) Expertise knowledge in Juniper Products ( EX Series Switches and MX Series Routers) Responsible for troubleshooting and fixing Major Network issues (Priority Medium to Critical) Work collaboratively with Customer L3 team and TCS internal towers to identify and fix complex issues Participate in MIM (Major Incident Management) Calls and provide solution/ update on a timely manner Provide appropriate guidance to L1/L2 team Technical co-ordination with the OEM support in the event of any Technology assistance Update Training and Support documentation Show more Show less

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems Show more Show less

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems Show more Show less

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems Show more Show less

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems Show more Show less

Company Description About CyberArk : CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job Description We are seeking for proven sales performers to expand our customer base in the Identity and Security portfolio, focusing on selling Machine Identity Security (MIM) (previously named as Venafi's solution) into existing CyberArk accounts. You will be the sales member based in India to manage all sales activities in the region by selling into complex and large customer environments and close collaboration with existing CyberArk Go-to-market teams (AE/SE/Services/Channels/Customer Success etc). You will contribute to our exponential business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of the CyberArk family. Prospecting and driving new business through MIM's solutions into existing CyberArk accounts, with continuous development of long-term pipeline to increase CyberArk's share of wallet into existing enterprise customers Strong collaboration with the Go-To-Market teams in the region Win against the competition selling the value of MIM’s platform. Establish a professional and trusted relationship with customers and prospects, from the C-level to the Operational level, developing a core understanding of the unique business needs of the customer within their business vertical on Machine Identity Management projects. Work with business partners in the wider eco-system of SI partners and advisory firms Qualifications 8+ years of experience in quota carrying B2B software sales with demonstrated record of meeting or exceeding targets or combination of experience, education and superior performance Familiar and experience in selling subscription & cloud business Experience selling of Identity lifecycle management solutions, security experience is an added advantage Value sales experience selling Cloud Native or SaaS (Software as a Service) products. Effectiveness in building relationships within client and prospect companies at the CXO and technical level Demonstrated ability to adapt and evolve and onboard new ideas Having strong customer centricity and success-oriented sales mentality Experience leveraging Partners to build business. Organised, efficient and able to maintain high level of production while also demonstrating process and administrative excellence - experience using a CRM system, preferably Salesforce Excellent presentation/communication skills How you will stand out from the crowd: Prior sales success in a sales specialist environment Demonstrated commitment to continued learning and self-improvement Exhibits high energy, competitiveness, over-achiever, go-getter, desire to win as a team Show more Show less

Job description: Job Description Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. • Ensuring that all the resolution procedures are updated in the knowledge database / Work log • Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. • Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) • Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents • Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. • Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES • 8-10 years exp in driving the service operations. • Min 8 year of experience in managing the IM and MIM processes • Preferably ITIL Expert, or Min two ITIL Intermediate certified professional • Strong analytical, communication, presentation and reporting skills • Good leadership, people management and operational skills • Should have exposure to ITIL practices. • Good written & verbal communication skills • Experience in helpdesk environment • Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere • Ability to work in shift and flexible schedule • Ability to motivate staff • Excellent team skills with ability to listen and contribute to discussions and meetings • Building & Maintaining Relationships • End to end ownership for customer satisfaction through levels of support • Planning and organization & working well with Virtual Team • Virtual Team Management Skills • Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Incident Mgmt . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Key Responsibilities Develop and implement effective sales strategies to target and acquire new corporate clients Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention Collaborate with the sales team to create customized sales pitches and presentations to attract potential clients Provide sales support by addressing client inquiries, resolving issues, and assisting with product demonstrations About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more. Show more Show less

Change Manager Andela Location Requirement: India About Andela Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers. At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly! Andela´s Benefits: -- 100% payment in USD. This is a fully remote opportunity for one of our esteemed clients. About the role As a Change Manager within the Major Incident Management (MIM) and ITSM Service Delivery team, you’ll be instrumental in ensuring IT operational stability through rigorous change control and incident management practices. This role is ideal for a proactive and technically savvy professional who can confidently lead Change Advisory Boards (CABs), contribute to service reliability, and collaborate across infrastructure, cloud, and development teams. You’ll act as a key interface between infrastructure architects, application developers, and senior leadership. Your responsibilities will span Enterprise Change Management, Major Incident support, and PagerDuty administration, making this a dynamic and impactful role in a fast-paced, high-visibility setting. You’ll also participate in an on-call rotation, take ownership of communication during major incidents, and help analyze root causes and preventative measures. This is a high-impact position that blends strategic thinking with hands-on operational work. It’s ideal for someone with strong ITIL/ITSM knowledge, outstanding communication skills, and a proven ability to multitask in enterprise environments. Success in this role will be measured by your ability to improve change processes, reduce incident frequency, and maintain strong relationships across stakeholders. Key Responsibilities Lead Enterprise CAB meetings and serve as SME on select BU CABs Consolidate and update Change Management data in ServiceNow Ensure proper configuration of Assignment and Approval groups in ServiceNow Assist with Major Incident Management, including bridge calls and stakeholder communications Participate in an On-Call rotation every 2 months for 1 week Analyze infrastructure-related incidents for continuous improvement opportunities Administer and optimize PagerDuty for major incident notifications Manage multiple responsibilities independently in a high-pressure environment Lead incident conversations with confidence, even in front of executive leadership Must Have 5+ years supporting IT operations in enterprise environments 4+ years of experience in Cloud, Infrastructure, and Networking Extensive Change Management experience, including CAB setup and facilitation Strong ServiceNow expertise in Change and Incident workflows Excellent written and verbal communication skills Demonstrated ability to analyze complex problems and drive improvements Experience with ITIL/ITSM best practices and frameworks Comfort working with DevOps and infrastructure teams Availability to work 4 PM – 12 AM IST and participate in 24x7 on-call rotation Nice to Have Experience with PagerDuty configuration and administration Working knowledge of PowerBI for reporting and dashboards Familiarity with infrastructure and application architecture communication Understanding of the relationship between change management and DevOps practices Background in high-visibility incident management with senior stakeholder exposure Required skills Project Management (4 - 6 yrs) DevOps (4 - 6 yrs) Servicenow (4 - 6 yrs) Optional skills Power BI (Microsoft) (2 - 3 yrs) Keywords CABs "change manager" incident ITIL ITSM infrastructure Must-Haves: We are seeking an experienced Change Manager based in India, available to work 4 PM–12 AM IST and join a 24x7 on-call rotation. The ideal candidate will have strong expertise in Change Management, including CAB setup and facilitation, along with hands-on experience in ServiceNow, focusing on Change and Incident Management workflows. Main job time zone: IST Time zone overlap requirements: Fully overlap with IST Location Requirements: Latin America Offer Estimated Duration: 12-month-term contractor position (Renewable) Full-time dedication (40 hours/week) At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above. Andela is home for all. Come as you are. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

POSITION PURPOSE The Service Delivery Manager (SDM) is accountable for ensuring the consistent and high-quality delivery of IT services and support across IDP’s production environments, working in close collaboration with the Service Desk, infrastructure, application support teams, CRM teams, and third-party vendors. The SDM is also responsible for driving operational excellence, automation, AI-driven support, continual service improvement (CSI), and enhancing customer satisfaction. Service Management & Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified & Tracked Major Incident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented Operations Oversight & Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating Data-Driven Insights, Reporting & Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy & Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights CRM & Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime & Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards Change & Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate Team Collaboration & Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans Privacy, Security & Compliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early Experience & Qualifications 10+ years of experience in IT service delivery, production support, or operations. Proven expertise in managing high-severity incidents and leading support operations. Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g., Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-powered tools like Now Assist. Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoring tools. ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expert preferred. LEADERSHIP & BEHAVIORAL COMPETENCIES Demonstrates urgency and accountability in resolving critical issues. Strong interpersonal and communication skills; can influence at senior levels. Collaborative and team-oriented with a focus on stakeholder satisfaction. Analytical thinker with a continuous improvement mindset. Ability to work under pressure, manage priorities, and drive results. Show more Show less

Greeting from Infosys BPM Ltd, Exclusive Women's Walkin drive We are hiring for L1 Support (Windows Desktop Support) - Voice, Content and Technical writer, Walkme, MIM skills. Please walk-in for interview on 17th June 2025 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-215635 Interview details Interview Date: 17th June 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: L1 Support (Windows Desktop Support) Voice Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools. Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Job Description: Content and Technical writer Develop high-quality technical documents, including user manuals, guides, and release notes. Collaborate with cross-functional teams to gather requirements and create accurate documentation. Conduct functional testing and manual testing to ensure compliance with FDA regulations. Ensure adherence to ISO standards and maintain a clean, organized document management system. Strong understanding of Infra domain Technical writer that can convert complex technical concepts into easy to consume documents for the targeted audience. In addition, will also be a mentor to the team with technical writing. Job Description: Walkme Design, develop, and deploy WalkMe solutions to enhance user experience and drive digital adoption. Experience in task-based documentation, training and content strategy Experience working in a multi-disciplined team with geographically distributed co-workers Working knowledge technologies such as CSS and JavaScript Project management and/or Jira experience Experience in developing in-app guidance using tools such as WalkMe, Strong experience in technical writing, instructional video or guided learning experience in a software company REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience: 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less