Responsibilities: Customer Success Strategy :Develop and executea customer-centeredstrategy to drivenewadoption of EDP byinternal BlackRock teams,andtoexpandexisting teams use of the platform. AdoptionConsultation :Work with adopting teams to understand their specificuse cases and goalsfor using the platform;provide guidance tohelpthemdeployanduseEDP effectively, employingthe platform s full capabilities to meet their goals. MigrationPlanning : Collaborate closely withadopters,engineering teams,datagovernance, operations,andprogram managerstosupportdevelopingrealistic programsof worktotransition from existing data platformsto EDP;definethemeasures of successfor the migrationprograms. Relationship Management : Develop strong, long-term relationships withEDP adoptersto measure and ensuretheirongoing satisfaction,anticipatechallenges, andidentifyimprovement opportunities for the platform. User Experience :Work withUX specialists andthe wider EDP product team to champion alow-frictionuser experience for adopters and theirdata consumers,focusing ontheplatform susability, intuitiveness, and overall user satisfaction. Adoption and Evangelism :Promoteadoption ofEDPacross the organization, providingdemonstrations,training, documentation, and support as needed. Act as a vocal advocate for theplatformboth internally and externally. ValueDelivery :Establishkey performance indicators (KPIs) and metrics to track thebusiness value delivered byEDP,iterating based on insights and feedback. TeamDevelopment :Build, lead, and mentor the teamsupporttingplatform adoption,andhelp togrow thenext generation of BlackRocktechnologistsbymaturingtheteam soperatingmodel andworkingpractices. Qualifications: Bachelors degree in Computer Science, Engineering, Business Administration, or related field; advanced degree preferred. Minimum of12years of experience, with at least7yearsin a leadership rolefocused onenablingadoption ofcloud-baseddataplatforms orPlatform-as-a-Service(PaaS)offerings. Experience building and leadinghigh performing customer success teams, anda track recordof drivingproductadoption andexpansionwithin complex enterprise environments. Experienceworkingin andwithglobally distributed teamsin ascaledAgile environment. Strong analytical and problem-solving skills, with the ability toacquireandtranslate data-driven insights into actionable product strategies. Excellent communication and interpersonal skills, with the ability to effectively engage and influenceboth technical and businessstakeholders at all levels of the organization. Experienceusingindustrystandardcommunicationtools and technologies, e.g.Miro, Visio, PowerPoint, Wiki.
