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1 - 2 years

3 - 4 Lacs

Ludhiana

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Roles and Responsibilities Operate MIG welding equipment to perform fabrication tasks. Collaborate with team members to complete projects efficiently. Perform routine maintenance on welding equipment to prevent breakdowns and ensure optimal performance. Responsible for MIG Production (Machine shop to weld shop) To reduce & Monitor the Scrap Level. To implement the 5S, KAIZEN, SOP & POKA YOKE. Preferred Candidates: Graduate in B.Tech-Mechanical Engineering is Must. Candidates must have 1-2 years of experience in MIG Welding Local Candidates from Ludhiana or near are preferred.

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3 - 8 years

3 - 6 Lacs

Hosur

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MIG,TIG Welding Heavy Fabrication Whats app 8838947768 Radio Graphic Welding Ultra Sonic Welding Knowledge Minimum Drawing Knowledge Visual Welding

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10 - 12 years

9 - 11 Lacs

Pune

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Role & responsibilities : Responsible Day to Day Weld Shop activities( Production Planning, execution, Target Compliance & Manpower handling. Strong know about Robotic Mig Welding / Spot Welding programming & remedies.( YASHKAWA robot handling is preferable. Responsible to meet the production budget targets.( i.e.-Manpower, Consumable, Spare etc. ) Good Knowledge about SAP PM is required. Responsible of documentation of IATF 16949, familiar with lean manufacturing principles and safety protocols. Good Knowledge of Weld Shop production consumable & spare management. Good Experience in MS-Excel, Word & PowerPoint. To be able to make Presentation. Responsible for Inventory Management. A Good team Leader & team member

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10 - 15 years

8 - 10 Lacs

Pune

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1.Analytical capabilities for equipment failure response process improvement 2.Automated equipment Yaskawa robot LS PLC 3.Automotive Industry Safety Regulation Standards 4.Office and field management skills (leadership) 5.Invendory Managements , 6.Production Planning 7. Continual improvements 8. Quality managements 9.Knowledge in mig welding 10. Internal audit 11. Vendor devolvement's 12.Cycle time balancing 13. Welding jig & Fixture 14. Budget planning

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2 - 7 years

2 - 4 Lacs

Durgapur

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ITI - Welder Location:West Bengal Salary: 20,000 – 30,000/month Experience: Minimum 2 years (manufacturing background preferred) Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata

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2 - 4 years

2 - 2 Lacs

Devanahalli, Hosakote, Bengaluru

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We are looking for "Fitter & Welder" Intrested candidates can share ur resume... recruiter8@archancehrs.com Location : Bangalore , Devanahalli near Airport road Contact : 6364467265

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2 - 6 years

2 - 5 Lacs

Hyderabad

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EngineerRobotic Weld Shop Qualification: B. Tech(Mechanical/Production) Experience: 3+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 10+ Key Responsibilities: Robotic Welding Operations: Lead day-to-day operations of the robotic weld shop for bus chassis and body structures. Ensure uptime, productivity, and quality across all robotic welding cells (MIG/MAG, spot welding, arc welding). Automation & Robotics: Oversee programming(Teaching) of robotic systems (ABB, KUKA, Yaskawa, Fanuc). Troubleshoot issues related to robot paths, torch alignment, spatter control, and fixture accuracy. Structural Welding Quality: Ensure structural integrity and dimensional accuracy of bus frames and components. Implement weld inspections (visual, NDT) and coordinate with the quality team for defect analysis and resolution. Line Setup & Process Optimization: Plan and execute layout modifications, line balancing, and fixture/tooling enhancements. Apply lean tools (Kaizen, 5S, Poka-Yoke) for efficiency and safety improvements. Team Management: Supervise and develop weld shop engineers, robotic technicians, and operators. Conduct regular training on welding quality, robot safety, and best practices. Safety & Compliance: Ensure strict adherence to safety standards in high-risk welding zones. Comply with environmental, safety, and legal regulations for heavy manufacturing. New Model & Product Integration: Support new model introduction (NPI) and process validation for new bus platforms. Hands-on experience with robotic MIG/MAG welding, heavy-duty fixture setups, and robotic line commissioning Key Skills: Robotic welding (MIG/MAG) for heavy and complex structures Proficiency in robot programming (ABB, Fanuc, etc.) and welding automation systems Strong understanding of weld metallurgy, distortion control, and heat management Excellent leadership, problem-solving, and communication skills Familiarity with Industry 4.0, MES systems, and data-driven manufacturing How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Engineer – Weld Shop) Or Mail your CV on satish.t@olectra.com (Sub- Engineer – Weld Shop)

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7 - 12 years

5 - 10 Lacs

Hyderabad

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Dy. Manager Bus Structure Production (Robotic Weld Shop) Qualification: B. Tech(Mechanical/Production) Experience: 7+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 30+ Key Responsibilities: Robotic Welding Operations: Lead day-to-day operations of the robotic weld shop for bus body structures. Ensure uptime, productivity, and quality across all robotic welding cells (MIG/MAG, spot welding, arc welding). Automation & Robotics: Oversee programming(Teaching) of robotic systems (ABB, KUKA, Yaskawa, Fanuc). Troubleshoot issues related to robot paths, torch alignment, spatter control, and fixture accuracy. Structural Welding Quality: Ensure structural integrity and dimensional accuracy of bus frames and components. Implement weld inspections (visual, NDT) and coordinate with the quality team for defect analysis and resolution. Line Setup & Process Optimization: Plan and execute layout modifications, line balancing, and fixture/tooling enhancements. Apply lean tools (Kaizen, 5S, Poka-Yoke) for efficiency and safety improvements. Team Management: Supervise and develop weld shop engineers, robotic technicians, and operators. Conduct regular training on welding quality, robot safety, and best practices. Safety & Compliance: Ensure strict adherence to safety standards in high-risk welding zones. Comply with environmental, safety, and legal regulations for heavy manufacturing. New Model & Product Integration: Support new model introduction (NPI) and process validation for new bus platforms. Hands-on experience with robotic MIG/MAG welding, heavy-duty fixture setups, and robotic line commissioning Key Skills: Robotic welding (MIG/MAG) for heavy and complex structures Proficiency in robot programming (ABB, Fanuc, etc.) and welding automation systems Strong understanding of weld metallurgy, distortion control, and heat management Excellent leadership, problem-solving, and communication skills Familiarity with Industry 4.0, MES systems, and data-driven manufacturing How To Apply : - Send your Biodata on WhatsApp :- 9154297895 (Sub- Dy. Manager Structure Production) Or Mail your CV on Dy. Manager Paint Shop Production Qualification: B. Tech(Mechanical/Production) Experience: 7+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 25+ Responsibilities: Key Responsibilities: Oversee daily operations of the robotic paint shop, including primer, top coat, and finish processes. Ensure optimal performance of robotic painting equipment (ABB, FANUC, or similar). Lead preventive and predictive maintenance programs for paint robots and conveyor systems. Monitor paint consumption, quality metrics (DFT, gloss, adhesion, etc.), and cycle times. Implement lean manufacturing, Kaizen, and 5S practices for continuous improvement. Coordinate with R&D, Quality, and Production teams for new product introductions (NPIs) and color developments. Troubleshoot paint defects (sagging, orange peel, fisheye, etc.) and ensure root cause resolution. Ensure compliance with environmental, health, and safety standards, including VOC emissions and waste disposal norms. Lead and train a team of engineers, supervisors, and operators for skill enhancement. Prepare and manage budgets related to paint shop operations and CAPEX for new robotic systems. Key Skills & Competencies: Strong knowledge of robotic paint systems (ABB/FANUC/KUKA), PLCs, and automation controls. Expertise in paint chemistry and surface preparation. Analytical and problem-solving mindset for defect analysis. Good leadership and communication skills. Knowledge of ISO/TS 16949, IATF, and EMS norms. How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Dy. Manager – Structure Production ) Or Mail your CV on satish.t@olectra.com (Subject – Dy. Manager – Structure Production) Preferred candidate profile Perks and benefits

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12 - 17 years

8 - 14 Lacs

Hyderabad

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Manager Chassis Production Qualification: B. Tech(Mechanical/Production) Experience: 12+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 50+ Responsibilities: Robotic Manufacturing Operations: Lead end-to-end operations of robotic chassis manufacturing lines, ensuring smooth functioning of welding robots, automation cells, and inline inspection systems. Plan and execute daily production targets, ensuring adherence to takt time and throughput goals. Robotic Systems & Maintenance Coordination: Ensure optimal performance of robotic systems (e.g., ABB, Fanuc, KUKA, Yaskawa). Coordinate preventive and predictive maintenance schedules in collaboration with maintenance teams. Lead troubleshooting of robot programming, fixture issues, and sensor alignment. Process Automation & Optimization: Drive continuous improvement through lean automation practices. Implement advanced control systems (PLC, SCADA, IoT) for real-time monitoring and data-driven decision-making. Optimize cycle times, robot path programming, and workstation layout. Quality & Compliance: Ensure compliance with product quality standards (BIW weld quality, alignment, tolerances). Use data analytics, weld vision systems, and inspection tools to eliminate defects and rework. People & Team Management: Lead a team of engineers, technicians, and operators in robotic and automation zones. Conduct technical training for robot handling, safety, and maintenance. Cross-Functional Collaboration: Work closely with design, maintenance, S, and IT teams for new model integration, line balancing, and tooling changes. Support digital transformation and Industry 4.0 initiatives. Key Skills: Expertise in robotic welding systems and automation integration Proficiency in robot programming (ABB RAPID, Fanuc TP, etc.) Knowledge of lean manufacturing, TPM, Six Sigma, and safety systems Strong leadership and cross-functional coordination skills Experience with digital manufacturing tools and MES/ERP systems How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Manager Chassis Production) Or Mail your CV on satish.t@olectra.com (Subject Manager – Chassis Production)Role & responsibilities Preferred candidate profile Perks and benefits

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years

2 - 2 Lacs

Palwal, Gurugram, Delhi / NCR

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1. Production 2. Quality The job is for 12 hours with 4 hours of overtime everyday. Salary - 20000/- per month for 8 hours. OT of 4 hours shall be paid separately. Apply only if you can work for 12 hours daily. Freshers Only

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1 - 5 years

2 - 5 Lacs

Pune

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About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Customer Service. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Kolkata

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About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Contract Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Kolkata

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Chennai

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Loan). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 5 years

2 - 5 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Loan). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Posted 2 months ago

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- 2 years

2 - 4 Lacs

Cannanore/ Kannur, Gorakhpur, Kakinada

Work from Office

Urgent Opening for offshore company need candidate 6G Welder & Tig welder pipe Fitter & General fitter Qualification :- 10th pass / 12th pass + ITI Age:- 18 to 40 years, Salary:- 35000 to 75000 candidates food accommodation free cot: 8425061793

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4 - 9 years

2 - 3 Lacs

Ahmedabad

Work from Office

Role & responsibilities immediate joining. Company will provide accommodation Job Location Sanand-Bol Gidc , AHMEDABAD ( Gujarat ) job timeing 9.00 A.M to 6.00 P.M mig welder , mig welding arc welder drawing reading fitter taging structure installation plate cutting and installation work in house maintainance works which includes , welding and installation work. Preferred candidate profile

Posted 3 months ago

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