3.0 - 7.0 years

4 - 8 Lacs

Noida, Uttar Pradesh, India

On-site

Cradlepoint is looking for an Engineer - Transmission to join our team as a Domain Support Specialist. In this role, you will be responsible for securing technical capabilities within our 24/7 Automated Operations. This includes diagnosis, providing fast domain support, routine resource fulfillment, and offering field technical assistance for our transmission systems. What You Will Do: Key Responsibilities Work in a 24x7 environment , providing continuous support. Support customers over email and phone , ensuring effective communication. Possess sound knowledge of Microwave Technology . Be responsible for 2nd Line troubleshooting of Microwave systems , specifically the Cradlepoint 6xxx Series . Have sound knowledge of Cradlepoint Mini-link 6300, 6600 Series & Mini-link TN AMM series . Possess SO-EM/ENM hands-on experience . Perform Software upgrade processes for Mini-link 6300, 6600 Series & Mini-link TN AMM series. Demonstrate QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series. Handle Ethernet alarms and parameters with their troubleshooting processes. Raise and update tickets in the relevant tool for all issues handled/worked upon. Report daily issues handled/escalated in the form of daily shift reports. Ensure that issues are handled within the right timeframes as per the SLA/Commitments . Possess good knowledge of SLA/WLA . Be proficient in preventive activities using available performance reports from Microwave NMS. Be skilled in customer handling and RCA (Root Cause Analysis) identification . You Will Bring: Required Qualifications Education: Degree/Diploma in Engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent. Experience: 3-7 years of hands-on experience in a 2nd Level Engineer - functional role . Good Technical Knowledge of Microwave Technology , preferably Cradlepoint 6K series. Transmission or ENM experience preferred.

Posted 4 days ago

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