3 Microstrategy Administration Jobs

You will be responsible for maintaining and supporting the Analytics infrastructure, ensuring seamless operations using MicroStrategy, ThoughtSpot, and Tableau. Your key areas of focus will include leadership, data management, performance optimization, troubleshooting, and collaboration with various stakeholders. As a MSTR Admin, you will lead and mentor the MicroStrategy Data Operations team, ensuring alignment with business goals and tracking shifts and assignments. You will oversee the design, implementation, and maintenance of MicroStrategy solutions, ensuring optimal performance of reports and dashboards while maintaining data accuracy and consistency. Additionally, you will be responsible for identifying and resolving data-related issues and performance bottlenecks. Your work experience should include extensive knowledge and experience with MicroStrategy administration, architecture, and development. You should have a proven track record of performance tuning and optimization of MicroStrategy reports, as well as the ability to troubleshoot and resolve complex data issues. Strong leadership and team management skills are essential, along with a solid understanding of SQL and data warehousing concepts. Flexibility to work in rotational shifts, including on-call duties, is required. Good-to-have skills include knowledge of other BI tools like Tableau or Power BI, SQL, Snowflake, and familiarity with the retail domain. A qualification of 4-8 years of relevant experience in BI tools, along with a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, is preferred. Relevant certifications in MicroStrategy or related technologies will be an added advantage. To excel in this role, you must possess strong analytical and problem-solving skills, excellent communication and collaboration abilities, attention to detail with a focus on data accuracy and quality, the ability to work independently and as part of a team, and leadership qualities to inspire and guide a team towards success.,

Experience : 4-8 years of relevant experience in L1, L2 and L3 technical support for MicroStrategy Administration and Development with a strong customer interaction experience. Responsibilities: Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework Works on planning and execution of change, problem, incidents, production processes, controls and service requests. Escalates unresolved issues to proper personnel. Provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing). Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat and email communication channels. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations. Extensively research and document customer technical issues. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. Perform automation, optimization and continuous improvements to reduce incident count. Required Skills and Experience: Experience in MicroStrategy Administration involving : User Access, permissions, privileges User Licensing Metadata Intelligence server ODBC connections Project status/security Project View System monitoring Cube/Subscription Monitoring. SQL knowledge. Experience in MicroStrategy reporting, Cubes etc. Good team player and a quick learner. Excellent written and verbal communication skills. Excellent problem solving and analytical skills. Ability to troubleshoot issues and find solutions. Good organization and communication skills. Strong aptitude for attention to details. Knowledge of collaboration tools (e.g. outlook, browsers, SharePoint, Office Suite, Teams, Zoom, Jira, Service Now). Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, contract metrics and SLAs and ITSM tools. Experience with application support and business operations in consumer and retail industry. Qualification Assessment Nice to Have Should have excellent verbal communication skills

We are seeking a MicroStrategy Application Support Engineer with 4-8 years of relevant experience in L1, L2, and L3 technical support for MicroStrategy Administration and Development. The ideal candidate will have strong customer interaction experience and be proficient in planning, performing, and managing production support tasks in line with the ITIL framework. This role involves resolving technical issues, managing customer expectations, and contributing to continuous improvements. Responsibilities Plan, perform, and manage medium to high complexity production support tasks and activities, leveraging subject matter knowledge in general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing), adhering to the ITIL framework . Work on the planning and execution of change, problem, incidents, production processes, controls, and service requests. Escalate unresolved issues to appropriate personnel in a timely manner. Provide end-user support, which may include systems administration assistance, coordinating stakeholder discussions, updating user documentation, or conducting training. Communicate clearly and effectively with cross-functional teams (e.g., Functional, Development, Testing) within the project. Manage customer expectations regarding estimated response times for issue resolution. Resolve technical issues efficiently through phone, chat, and email communication channels. Meet defined SLAs (Service Level Agreements) for response and resolution times by collaborating with L1, L2, and L3 Support organizations. Extensively research and document customer technical issues to build a robust knowledge base. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects as needed. Own customer technical issues from initial report to resolution, maintaining regular communication with customers regarding issue status. Run monitoring reports for usage, performance, and/or availability of MicroStrategy applications. Document solutions for knowledge-base articles and propose new ideas for innovation and automation excellence within the Support team. Perform automation, optimization, and continuous improvements to reduce incident count and enhance service delivery. Mandatory Qualifications 4-8 years of relevant experience in L1, L2, and L3 technical support for MicroStrategy Administration and Development. Strong customer interaction experience. Proven experience in MicroStrategy Administration, including: User Access, permissions, privileges User Licensing Metadata management Intelligence Server administration ODBC connections Project status/security management Project View System monitoring Cube/Subscription Monitoring Proficient in SQL knowledge. Experience in MicroStrategy reporting and Cubes. Familiarity with general application and infrastructure support concepts (incident, change, problem management, controls, monitoring production processing). Understanding of the ITIL framework, industry delivery and support standards, processes, and knowledge management systems. Experience with ITSM tools (e.g., Jira, ServiceNow). Excellent written and verbal communication skills. Excellent problem-solving and analytical skills. Ability to troubleshoot issues and find effective solutions. Good organizational skills and a strong aptitude for attention to detail. Knowledge of collaboration tools (e.g., Outlook, browsers, SharePoint, Office Suite, Teams, Zoom). Good team player and a quick learner. Preferred Qualifications Experience with application support and business operations in the consumer and retail industry. Bachelor's Degree in a technical field.