2783 Microsoft Windows Jobs - Page 46

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai". At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore". Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: "¢ Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. "¢ Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service "¢ Processing and logging incoming chats/emails into the CRM system. "¢ Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. "¢ Communicating effectively and professionally with both internal and external customers to resolve questions and issues. "¢ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. "¢ Collaborating with management or other team members as appropriate to proactively address service issues and concerns. "¢ Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. "¢ Coordinating training and mentoring activities for new team members. "¢ Maintaining confidentiality of information. "¢ Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years"™ experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "BPO Business Support Associate" to join our team in "Chennai,India." We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years"™ experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Req ID: 315626 We are currently seeking a Senior .NET/Angular Developer - Remote to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET/Angular Developer - Remote How You"™ll Help Us: A Senior .NET/Angular Developer is part of a team focused on delivering quality software for our clients. Our team members perform a variety of tasks including building and supporting cloud and on-prem applications and services hosted on Azure. How We Will Help You: Joining our team is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work. Once You Are Here, You Will: Provide input and support for, and perform full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). You will participate in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. Additionally, you will collaborate with teams and support emerging technologies to ensure effective communication and achievement of objectives. The Senior Applications Developer provides knowledge / support for applications development, integration, and maintenance as well as providing input to department and project teams on decisions supporting projects. Basic Qualifications: Experience with Angular and Azure stack. Experience with C

Senior Cloud Engineer "¢ Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies "¢ Designing and building technical solutions on Cloud "¢ Planning, designing and developing cloud-based solutions "¢ Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms "¢ Collaborating with solutions architects "¢ Managing cloud environments in accordance with NTT DATA"™s security guidelines "¢ Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle "¢ Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible "¢ Installing configuring, maintaining, and supporting applications and servers in public cloud environments "¢ Performing operating system and software application installation, patching, and upgrades "¢ Educating teams on the implementation of new cloud-based initiatives, providing associated training as required "¢ Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution "¢ Performing other tasks as defined, planned, and approved by leadership

Req ID: 325214 We are currently seeking a Helpdesk Associate - L1 technical guidance to join our team in Bangalore, Karntaka (IN-KA), India (IN). Required. Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

Req ID: 301582 We are currently seeking a Oracle Consultant SME to join our team in Bangalore, Karntaka (IN-KA), India (IN). Bachelor"™s degree in computer science, Information Technology, or related field. Minimum of 5 years of experience as an Oracle MM Consultant. Strong knowledge of Oracle Materials Management modules. Proven track record of successful Oracle MM implementations. Excellent analytical, problem-solving and communication skills. Familiarity with purchasing and payables. Familiarity with supply chain and inventory management processes. Experience with project management methodologies.

Req ID: 322579 We are currently seeking a Senior .NET Developer - Remote to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET Developer - Remote Who We Are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company"™s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA"™s core capabilities, global reach, and depth. How You"™ll Help Us: A Senior Application Developer is first and foremost a software developer who specializes in .NET C

Req ID: 314868 We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Key Responsibilities Excellent incident and request handling Help attain and then maintain SLAs and KPIs Run preconfigured reports to support business and cyber requests Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to log collection Ensure compliance with audit controls and evidence requirements Experience Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls Basic understanding of Unix/Linux operating system management Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 316318 We are currently seeking a Senior .NET/GCP Engineer (REMOTE) to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET/GCP Engineer - Remote How You"™ll Help Us: A Senior Application Developer is first and foremost a software developer who specializes in .NET C

Research requirements, provide accurate and timely quality evaluation of life applications, renewals, or cancellations by utilizing the Company"™s policies, guidelines, medical, non-medical and financial factors and determine appropriate quality controls Operate efficiently in a fast-paced and dynamic environment. Provide superior customer service to the distribution channels Contribute to the building and maintaining of strong relationships within the organization Maintain an awareness of changing practices and regulations Work on related projects as assigned Bachelor's degree preferred 3+ years"™ experience in a production-oriented environment 3 or more years of direct life insurance experience preferred Proficiency in Microsoft Office Suite

Req ID: 326207 We are currently seeking a Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Req ID: 322278 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Req ID: 326205 We are currently seeking a Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Req ID: 315213 We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 315812 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Help Desk SR.Associate " to join our team in "Bangalore". Position's General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas for this role include: Excellent English is written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders 4,50,000"¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include"¢ Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 327046 We are currently seeking a OS and Cloud Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Preferred Experience: "¢ Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, Active Directory Management (OU/GPO/Forest and domain config and etc), Hyper-V / Vmware - Deployment and management of hyper V VMs, Disk AdministrationShrink Partitions & Share Drives, Disk Quotas, DFS, Patch management, Troubleshooting skills in OS & Hyper-V related. Hand-on knowledge of various RAID technologies (RAID 0+1, RAID 1, RAID 5, etc.), Knowledge of Clustering (geo cluster, multimode passive/active). Working Knowledge of File and Print servers, Knowledge on server management tools, Log monitoring/maintenance, and Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. "¢ Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. "¢ Powershell, scripting, and automation experience is a plus. "¢ Fundamental understanding of emerging technologies, including Containers and PaaS solutions "¢ Able to work on On-Call rotations "¢ Able to work independently in a project scenario and do POCs. "¢ Experience handling P1/P2 calls and escalations "¢ Able to write quality KB articles, Problem Management articles, and SOPs/Run-books "¢ Passion for delivering timely and outstanding customer service "¢ Able to Help L1 staff in support "¢ Great written and oral communication skills with internal and external customers Basic Qualifications: "¢ 7+ years of overall operational experience "¢ 3+ years of AWS/Azure experience "¢ 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model "¢ 2+ years scripting Preferred Certifications: "¢ AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications "¢ Azure Administrator Associate/Solution Architect Certifications Four Year BS/BA in Information Technology degree or equivalent experience

Job Summary Responsible for the development, implementation, and maintenance of human resource information systems (HRIS) associated with the collection, retrieval, accessibility, and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports to meet the requirements of Human Resource management and staff. Modify existing HRIS to meet changing demands. Often works with Compensation COE for configuration of semi/annual compensation process. May serve as HR department liaison to MIS/IT function. Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs. Manages project and process improvement, including applying change management experience to facilitate movement to new levels of quality. Recommend process improvements. Perform system configuration, form updates,maintenance and upgrades, including assisting in the review, testing and implementation of HRIS system upgrades. Generate reports/queries, including writing, maintaining, and supporting the reports for business needs. Respond to employee queries within defined SLAs. Manages compensation module and Semi/Annual compensation processes Work with internal stakeholders on integrations and troubleshooting with HRIS and system of records. Partner with third party vendors on any process improvement. Qualifications Education Bachelor"™s degree required Bachelor"™s degree is equivalent to three (3) years of experience Specific Area of Study: BS in Human Resources, Accounting or relevant field Experience 5 to 7 years relevant experience with SuccessFactors and HRIS Specific Related Experience: Skills Understands and uses qualitative/quantitative measurement and data collection design principles. Configuration and Forms for SuccessFactors Compensation module Update and creation of SuccessFactors role permissions preferred. Advanced skills in Microsoft Office Suite or related software. Excellent analytical skills and problem-solving skills with the ability to spot numerical errors. Excellent organizational skills and attention to detail. The ability to work under tight deadlines. Can understand the broader business context, and able to priorities time and resource investment to align leaders and subordinates to drive maximum impact. Strong verbal and written communication and interpersonal skills. Ability to articulate ideas clearly and concisely.

Req ID: 318566 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Basic Qualifications Helpdesk SeniorAssociate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window

Senior Cloud Engineer "¢ Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies "¢ Designing and building technical solutions on Cloud "¢ Planning, designing and developing cloud-based solutions "¢ Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms "¢ Collaborating with solutions architects "¢ Managing cloud environments in accordance with NTT DATA"™s security guidelines "¢ Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle "¢ Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible "¢ Installing configuring, maintaining, and supporting applications and servers in public cloud environments "¢ Performing operating system and software application installation, patching, and upgrades "¢ Educating teams on the implementation of new cloud-based initiatives, providing associated training as required "¢ Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution "¢ Performing other tasks as defined, planned, and approved by leadership Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members

Req ID: 325692 We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida" Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

Your day at NTT DATA The role of Critical Facilities Operations and Maintenance Engineer is a seasoned subject matter expert, responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. This role designs, plans, installs, and or maintains mechanical, electrical, and other infrastructure systems in mission-critical, high-risk, or high-reliability data center environments. What you'll be doing Key Responsibilities: Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure. Works with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency. Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough. Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc. Repairs all systems and monitoring and troubleshooting systems as problems arise. Coordinates with building administration to ensure common area services are properly provided to client and list services. Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters. Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures. Completes work order requests accurately and on time and within budget. May be required to order parts and supplies for maintenance and repairs. Assist in scheduling and supervising vendors/subcontractors during equipment systems maintenance and service. Provides recommendation of improvements to the operations and maintenance program on an on-going basis. Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team. Knowledge and Attributes: Seasoned understanding of safe work practices, which are set by safety regulations and legislation. Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Seasoned knowledge of Microsoft Office Suite - Word, Excel and Outlook. Seasoned knowledge of CMMS systems. Seasoned knowledge of critical facilities operations and maintenance. Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments. Ability to maintain a positive and professional working relationship with cross functional teams. Excellent communication skills, both written and verbal. Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information. Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks. Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment. Academic Qualifications and Certifications: Bachelors degree or equivalent in engineering or related field Trade Certification or state license in Electrical or Mechanical (HVAC) Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.) Experience required: Seasoned experience working in a similar engineering role, preferably a data center environment. Seasoned experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field. Seasoned experience interpreting blueprints/CAD drawings. Seasoned experience in facilities building maintenance. Seasoned experience in designing, planning, installing and or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure. Workplace type : On-site Working

Your day at NTT DATA SQL My SQL L1 What you'll be doing Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science Good understanding of the Oracle/SQL database, Related utilities and tools Good understanding of the underlying operating system Good knowledge of the physical database design Oracle/SQL certified professional Ability to perform both Oracle/SQL and operating system performance tuning and monitoring Workplace type : On-site Working

Your day at NTT DATA The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services. The Application Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications such as (but not limited to) - SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of experience managing platforms including a combination of the following - Packaged Application technologies such as ERP, Middleware and other business critical software. Moderate level of knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.). Workplace type : On-site Working