385 Microsoft Teams Jobs - Page 9

Job Title: Department Admin Support job Summary: We are seeking a proactive and organized Department Admin Support professional to manage administrative functions, office logistics, scheduling, and event coordination. The ideal candidate will have experience in managing daily office operations, supporting leadership teams, and maintaining confidentiality in a fast-paced work environment. Key Responsibilities: Administrative & Communication Support Perform a broad range of clerical duties including compiling, formatting, and preparing reports, agendas, memos, and correspondence. Compose replies to emails, letters, and official communications. Receive and route incoming phone calls and correspondence based on priority and context. Always maintain discretion and handle confidential information with the utmost professionalism. Event, Meeting & Travel Coordination Coordinate and manage scheduling, logistics, and catering for site events, meetings, leadership offsites, and celebrations. Handle domestic and international travel bookings and accommodations. Manage expense reports and ensure timely reimbursements. Office & Team Operations Facilitate workspace planning and team member movement logistics. Support onboarding of new team members including equipment orders and space allocation. Address internal team requests and queries with prompt resolution. Make routine office purchases within prescribed budget guidelines. Compliance & Reporting Monitor and maintain process compliance using the TAS Reminder System. Generate and manage training reports for global audits. Track and support hiring activities including requisition (Req) status updates. Take initiative in resolving issues, analyzing information, and escalating when necessary. Requirements: 35 years of proven experience as a Department Admin or similar support role. Strong verbal and written communication skills. Excellent time management, organization, and multitasking ability. Detail-oriented, self-driven, and motivated with a positive attitude. Proven ability to work in a fast-paced, cross-functional environment. Comfortable interacting with employees at all levels, across functions and regions. Professionalism in handling sensitive and confidential matters. Technical Skills: Office & Collaboration Tools: Microsoft Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive Project & Travel Tools: Concur (Expense Management) Ariba (Procurement) Visa/AmEx Portals Other Procurement Tools

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Environment Health and Safety Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be responsible for leading the design, development, and configuration of applications, serving as the primary point of contact. Your daily responsibilities will include managing project milestones, coordinating with cross-functional teams, and ensuring the successful delivery of applications. Roles & Responsibilities:1. Lead the end-to-end implementation of HSE modules (Enablon/Sphera/Cority Essential) across multiple client sites, supporting the development of a strong safety culture.2. Facilitate requirement-gathering workshops, perform requirement analysis, and document business process models and use cases specific to HSE workflows.3. Ensure alignment of client HSE business processes with the architecture of Enablon/Sphera/Cority Essential applications.4. Configure and customize Enablon/Sphera/Cority Essential modules to meet specific client requirements.5. Possess in-depth understanding of key environmental monitoring processes, including modules related to Air, Water, Waste, Soil, Groundwater, and Energy.6. Demonstrate hands-on experience implementing and configuring HSE modules in the Enablon/Sphera/Cority Essential suite for multi-site client environments.7. Work with Enablon/Sphera Essential APIs for seamless application integration. (Preferred) Knowledge of NABSIC Coding. Professional & Technical Skills: 1. Strong communication skills for effective collaboration with users and client service delivery teams.2. Proficiency in Microsoft Office tools including PowerPoint, Excel, Word, and OneNote. Additional Information:1. Minimum of 5 years of experience working with HSE applications.2. Educational Qualification:BE/BTech in Engineering.3. Preferred Location:Bengaluru (must be available for on-site client meetings in Bengaluru). Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Environment Health and Safety Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be responsible for leading the design, development, and configuration of applications, serving as the primary point of contact. Your daily responsibilities will include managing project milestones, coordinating with cross-functional teams, and ensuring the successful delivery of applications. Roles & Responsibilities:1. Lead the end-to-end implementation of HSE modules (Enablon/Sphera/Cority Essential) across multiple client sites, supporting the development of a strong safety culture.2. Facilitate requirement-gathering workshops, perform requirement analysis, and document business process models and use cases specific to HSE workflows.3. Ensure alignment of client HSE business processes with the architecture of Enablon/Sphera/Cority Essential applications.4. Configure and customize Enablon/Sphera/Cority Essential modules to meet specific client requirements.5. Possess in-depth understanding of key environmental monitoring processes, including modules related to Air, Water, Waste, Soil, Groundwater, and Energy.6. Demonstrate hands-on experience implementing and configuring HSE modules in the Enablon/Sphera/Cority Essential suite for multi-site client environments.7. Work with Enablon/Sphera Essential APIs for seamless application integration. (Preferred) Knowledge of NABSIC Coding. Professional & Technical Skills: 1. Strong communication skills for effective collaboration with users and client service delivery teams.2. Proficiency in Microsoft Office tools including PowerPoint, Excel, Word, and OneNote. Additional Information:1. Minimum of 5 years of experience working with HSE applications.2. Educational Qualification:BE/BTech in Engineering.3. Preferred Location:Bengaluru (must be available for on-site client meetings in Bengaluru). Qualification 15 years full time education

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,

Minimum experience of 6 years in managing Microsoft Intune ( Intune Administrator ),Microsoft O365 Platform & SharePoint Online. Act as the internal focal point for M365/Azure technologies, working with internal resources to facilitate cloud adoption. Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment. Experience working with an on-prem environment that is synced to the cloud. Enterprise active directory/domain controller set up, configuration and troubleshooting experience, Active Directory system State Backups/Recovery. Expert Knowledge of Microsoft Windows 2016/2019 Administration: Install, Configure & manage. Experience in Migrating Users, Groups, Workstations and Application window Servers from Source Domain to Target Administration of user Accounts, Groups, Resources, Security, Backup strategies in window Servers 2016/2019 Expert Knowledge of Microsoft Windows Active Directory (Forests, Domains, AD Partitions, FSMO Roles, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, implementation of Group Policy, domain consolidation) Knowledge on TCP/IP, DNS, DHCP, Power shell scripting Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure Experience as a Server Administrator or similar role for Windows & HyperV, Monitoring of VM`s. Configuration of servers, operating systems administration, CIS hardening, firewall including but not limited to management of users, processes, resource contention, preventive maintenance and management of updates & patches to ensure that the system is properly updated Change Management, Incident management, Schedule and manage regular backups Testing, regularly update firmware to protect against vulnerabilities. Solid understanding of ITIL framework & best practices Knowledge of exchange PowerShell & Nessus vulnerability assessment tool. Worked on monitoring tool. Knowledge of Email gateway\antispam. Perform troubleshooting, root cause analysis, and performance benchmarking. Generate and distribute monthly statistical reporting. Provide support for issues ranging from single-user issues to system-wide problems.

Position : Support Engineer(IT) Exp : 4-5yrs Salary: 32K to 40K Location: Koramangala, Bangalore Shift: Willing to work in Rotational shift Interview Mode: F2F only Working Days : 5 days Education : Any Graduate Immediate Joiner only

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Job Area: Operations Group, Operations Group > Business Operations General Summary: Sales Operations Analyst LocationHyderabad, Telangana Job AreaOperations Group, Sales Operations General Job Summary: The role is responsible for internal support to Qualcomm’s Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm’s products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include but not limited to the following activitiesOrder management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled out. Key Duties & Responsibilities Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information. Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested Performs other related duties as delegated from world-wide CS Team Job Specifications: Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions Effectively and quickly adapts to new systems, processes, and policies Ability to remain calm under pressure Exercises analytical skill within generally defined practices using a variety of sources to find solutions Be results oriented with great attention to detail Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions Must have demonstratable communications skills, being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects Should be open to support the team in APAC/Europe time, when required Education/Experience: Requires minimum 3+ years of related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred. Bachelor’s degree in business administration, Supply Chain, Finance, Operations, or related field and 2+ years of business operations or related experience. Excellent in ERP tools like Oracle, SAP and or Salesforce Strong analytical, problem solving and conceptual skills. Strong written and verbal communication skills. Minimum Qualifications: Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience. OR High School Diploma or equivalent and 4+ years of business operations or related experience.

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Teams Voice. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives IT Service Desk experience5yrs Excellent troubleshooting skills (O365/VPN/Printer/Active Directory/MS-Office Packages etc.) Understanding of Windows 10/11 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, resolve tickets Experience in resolving IT issues via phone/email/chat/self-service portal or web Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows 10/11 Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) / Multi Factor Authentication (MFA) / Multi Factor Authentication (MFA), Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, MS PowerPoint, MS Teams and MS OneDrive Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays Flexible to work in a 24 x 7 Environment due to English Language Support Strong time management skills, a logical approach to problem-solving, and the ability to perform effectively under pressure Continuous commitment to professional development To provide 1st line technical support, answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other Resolver groups Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L1.5 / Team Lead as applicable for outage confirmation Creating child tickets and tagging them with Major ticket / problem ticket Callback the user and confirm resolution (wherever applicable) Trouble shooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox etc. as per scope document and SOW Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Teams Voice. Experience3-5 Years.

Loaction:-Coimbatore / Pune EXP:- 5 to 8 years Rate :- Market rate Responsibilities Second-Level Technical SupportProvide L2 technical support for incidents and service requests related to Microsoft Teams, including messaging, meetings, channels, and application integration. This includes initial diagnosis, troubleshooting, and resolution of a wide range of issues. User and Group ManagementPerform routine administrative tasks in Microsoft Teams, such as managing user access, team creation, and membership. Meeting and Collaboration SupportAssist users with issues related to Microsoft Teams meetings, including audio/video problems, screen sharing, and recording. Provide guidance on best practices for collaboration within Teams. Basic Policy EnforcementAssist with the implementation and monitoring of basic Microsoft Teams policies related to messaging and meeting settings. Device SupportProvide basic troubleshooting for Microsoft Teams certified devices (e.g., headsets, webcams). Integration SupportAssist with troubleshooting basic integration issues between Microsoft Teams and other Microsoft 365 services. Monitoring and Health ChecksMonitor the health and basic performance of the Microsoft Teams environment. Identify potential issues and proactively take steps to prevent disruptions. DocumentationContribute to the creation and maintenance of basic technical documentation, including knowledge base articles and troubleshooting steps for Teams issues. Ticket ManagementAccurately log and update all support activities in the ticketing system, ensuring timely communication with end-users. EscalationEscalate complex or unresolved issues to L3 engineers in a timely and efficient manner, providing detailed information for further investigation. CollaborationWork closely with other IT team members, including L1 support and other infrastructure teams, to resolve issues effectively. Learning and DevelopmentContinuously learn and develop skills in Microsoft Teams and related technologies through training, self-study, and knowledge sharing. Required Skills and Experience Minimum of 3-6 years of experience in supporting Microsoft Teams environments. Good understanding of core Microsoft Teams features and functionalities (messaging, meetings, channels, apps). Familiarity with Microsoft 365 administration and the Teams Admin Center. Basic troubleshooting skills related to audio and video within Teams meetings. Good understanding of user and group management within Microsoft Teams. Familiarity with basic Microsoft Teams policies. Good communication (both written and verbal) and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and organizational skills. Added Advantage (Skills in any of the following will be a plus) Basic understanding of Microsoft Teams Enterprise Voice features (Phone System, Calling Plans, Direct Routing). Familiarity with VoIP concepts and terminology. Experience with troubleshooting basic calling issues in Teams. Exposure to Microsoft Teams certified phone devices. Preferred Skills and Experience Microsoft certifications related to Microsoft 365 or Teams (e.g., Microsoft 365 CertifiedFundamentals). Experience with using monitoring tools for Microsoft Teams. Familiarity with PowerShell for basic Teams administration tasks. Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy etc). Exposure to other Microsoft 365 collaboration tools. Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Exchange Server Admin. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Teams Voice. Experience5-8 Years.

Collaborate with cell suppliers to develop deliver cell at different sample stages as per RFQ/Compliance matrix. Checking of cell data sheets, handling manuals and other technical documents. Contribute to Cell Development for future generation products. Analyze the cell data sheet, cell BOM and prepare meaningful conclusions and present them to CFTs and management. Additional Skills: Understanding of cell working principle, cell internal schematics, terminologies and cell performance parameters. Knowledge of internal components of cell like cathode, anode, separator, electrolyte etc., and their role in cell performance. Strong fundamentals of Chemistry / Material Science . Should be Structured and Organized. Good analytical skills required. Good Communication Skills required. Good Knowledge MS Office tools (Excel, OneNote, Teams, SharePoint etc.)

Location: Pune, India Shift: PST Shift Job Description We are seeking a skilled Azure Office 365 and System Administrator to join our IT team. The ideal candidate will be responsible for managing our cloud infrastructure and ensuring the smooth operation of our Office 365 environment. This role requires a deep understanding of Microsoft Azure, Office 365, and systems administration practices to support our business operations effectively. Key Responsibilities: 1. Azure Administration: a. Manage and maintain Azure subscriptions and resources, including virtual machines, storage accounts, and networking components. b. Implement Azure governance and security best practices, including identity and access management. c. Monitor Azure services and performance and optimize resource usage to control costs. d. Automate Azure deployments and configurations using ARM templates, PowerShell, or Azure CLI. e. Troubleshoot and resolve issues related to Azure services and infrastructure. 2. Office 365 Management: a. Administer Office 365 tenant, managing user accounts, licenses, and permissions. b. Configure and manage Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 services. c. Implement security measures such as Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP). d. Monitor Office 365 services, ensuring high availability and performance. e. Provide training and support to users on Office 365 applications and best practices. 3. System Administration: a. Maintain and support on-premises servers, networks, and infrastructure as needed. b. Implement and manage backup and disaster recovery solutions for both cloud and on-premises environments. c. Ensure compliance with organizational policies and industry standards regarding data security and privacy. d. Perform regular system updates, patches, and upgrades. 4. Collaboration and Support: a. Collaborate with the IT team and other departments to identify and resolve technical issues. b. Provide technical support to end-users, troubleshooting hardware and software problems. c. Document processes, configurations, and troubleshooting steps for future reference. 5. Inventory Management: a. Maintain IT inventory, including hardware, software, and peripherals. b. Manage ordering systems to ensure timely procurement of IT equipment and supplies. c. Track inventory levels and forecast future needs to support business operations. 6. Continuous Improvement: a. Stay updated on the latest Azure and Office 365 features, tools, and best practices. b. Participate in ongoing training and professional development to enhance skills and knowledge. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience (3+ years) as a System Administrator, with a focus on Azure and Office 365 environments. Strong knowledge of Microsoft Azure services (e.g., Azure AD, Azure Monitor) and Office 365 applications (e.g., OneDrive, Yammer). Experience with PowerShell scripting and automation of cloud services. Familiarity with networking concepts, firewalls, and VPNs. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus. Excellent problem-solving skills and attention to detail. Strong oral & written communication skills, with the ability to collaborate effectively with diverse teams. Ability to work in a fast-paced environment and adapt to changing priorities.

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Internet of Things IOT Microsoft Teams Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data Awareness of latest technologies and trends Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes identify improvement areas and suggest the technology solutions One or two industry domain knowledge Preferred Skills: Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams

Graduates with Min 1Yr Exp Into Technical Support International Voice Should have hands on Exp. on Microsoft tools CTC -Up to 4 LPA Work From Office 5 days working 24*7 US Night Shift Notice -Immediate Joiners Contact -Divyanshi(8905115503) Perks and benefits 2 Ways Cab Night Allownces Incentives

Job description Shadowcast India is seeking a Microsoft 365 Support Engineer to deliver high-quality technical support for our financial services clients across the US, UK, and Europe. This is a hands-on, client-facing role that involves supporting Microsoft 365 environments, troubleshooting user devices, and resolving core network and connectivity issues. You will work within a global support team to ensure system stability, security compliance, SLA adherence, and customer satisfaction across multiple client environments. Role & responsibilities: Microsoft 365 Administration & Support Manage and support Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD). Administer tenant-wide policies: MFA, Conditional Access, DLP, Compliance, and Information Protection. Lead Microsoft 365 projects: hybrid setups, tenant consolidations, migrations, and third-party integrations. Automate tasks and perform advanced troubleshooting using PowerShell. Provide Tier 3 support for escalated issues like mail routing failures, Teams meeting errors, and licensing anomalies. Design and implement Intune-based security baselines, compliance policies, and Autopilot deployments. Collaborate with clients to align Microsoft 365 solutions with business and regulatory requirements. PC & Endpoint Troubleshooting Troubleshoot advanced Windows OS issues including GPO conflicts, registry errors, and driver failures. Optimize user experience by diagnosing performance degradation (slow boot, freezing apps, etc.). Provide remediation support for malware/virus alerts using Microsoft Defender or equivalent tools. Install and manage third-party software across user fleets. Basic proficiency in Hyper-V or VMware for testing and triaging virtualized environments. Networking & Connectivity Support Solid understanding of DNS, including its role in name resolution and internet connectivity Basic understanding of NAT concepts, including the role of port forwarding, PAT (Port Address Translation) Knowledge of IPv4 and IPv6 addressing Troubleshoot advanced network issues involving VPN, DNS, DHCP, IP addressing, VLAN, and firewall settings. Validate firewall/proxy settings that may interfere with cloud service access. Escalate LAN/WAN issues and maintain visibility into connectivity SLAs. Support secure access designs including Zero Trust and network segmentation policies. Documentation & Governance Maintain high-quality technical documentation for client-specific configurations, policies, and projects. Contribute to security governance by supporting ISO27001-aligned operational practices. Create training material or internal KB articles for onboarding and Tier 1/Tier 2 team enablement. Monitoring & Compliance Monitor Microsoft 365 portals and tools for proactive issue resolution. Ensure M365 usage aligns with internal and external compliance regulations. Support audit readiness and security posture assessments. Preferred Skills: 6+ years of hands-on Microsoft 365 experience in a helpdesk, support, or MSP environment Proficient in Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD administration In-depth understanding of TCP/IP, VPN, DNS, DHCP, VLANs, and firewalls. Strong scripting ability using PowerShell for automation and diagnostics. Familiarity with Microsoft Secure Score, Defender for Endpoint, and Compliance Manager. Excellent client interaction, documentation, and escalation management skills. Excellent spoken and written English, with the ability to communicate technical topics to non-technical users. Ability to lead and resolve complex escalations independently. Structured, proactive, and customer-focused approach to technical delivery. Certification: Microsoft 365 Certified: Enterprise Administrator Expert (preferred) Microsoft Certified: Security, Compliance, and Identity Fundamentals (preferred) Work Schedule: Work Days: Monday to Friday Work Duration: 8 hours/day Alignment: UK business hours (GMT OctMar, BST MarOct) Shift Window (IST): 11:30 AM 11:00 PM, staggered shifts to ensure full coverage Time Off: Generous holidays aligned with international client calendars Compliance & Security: Due to the regulated nature of our clients in financial services, all staff are required to adhere to strict data protection, cybersecurity, and client-specific compliance protocols, including GDPR and ISO 27001 standards.

Shadowcast India is seeking a Microsoft 365 Support Engineer to deliver high-quality technical support for our financial services clients across the US, UK, and Europe. This is a hands-on, client-facing role that involves supporting Microsoft 365 environments, troubleshooting user devices, and resolving core network and connectivity issues. You will work within a global support team to ensure system stability, security compliance, SLA adherence, and customer satisfaction across multiple client environments. Role & responsibilities: Microsoft 365 Administration & User Support Administer and support Microsoft 365 applications including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD). Manage user accounts, license assignments, MFA, Conditional Access, and security compliance settings. Support mailbox migrations, Teams configurations, and rollout of Microsoft 365 updates and features. Troubleshoot issues related to Outlook connectivity, Teams meetings, OneDrive sync errors, and SharePoint access problems. Train end-users on new tools, best practices, and system changes to increase productivity and adoption. Configure and manage device enrollment via Intune and Autopilot for policy compliance and standardisation. Maintain clear and consistent documentation on onboarding, Microsoft 365 updates, configuration standards, and client-specific workflows. PC & Endpoint Troubleshooting Provide support for Windows PCs and laptops, including issues related to system performance (slow boot, freezing apps, etc.). Resolve user-side issues related to Group Policies (GPO), registry conflicts, or driver failures. Assist with installation and configuration of third-party apps and internal tools. Respond to virus/malware alerts using Microsoft Defender or similar tools and follow remediation protocols. Basic exposure to Hyper-V or VMware to test or triage issues on virtual machines when needed. Basic Networking & Connectivity Support Solid understanding of Domain Name System (DNS), including its role in name resolution and internet connectivity. Diagnose and resolve basic network issues: DNS failures, DHCP conflicts, IP misconfiguration, and proxy/firewall blocks. Basic understanding of NAT concepts, including the role of port forwarding, PAT (Port Address Translation) Knowledge of IPv4 and IPv6 addressing Support VPN connectivity issues including failed logins, session drops, and client configuration. Collaborate with senior engineers or external vendors to escalate LAN/WAN issues or performance bottlenecks. Basic understanding of VLANs, routing, subnetting, and NAT behavior in remote troubleshooting contexts. Awareness of Zero Trust principles and network security practices, with a willingness to grow in this area. Documentation & Knowledge Sharing Create and maintain support documentation and internal knowledge base articles for recurring issues and standard processes. Contribute to the internal SOPs and technical runbooks to improve team efficiency and continuity. Monitoring & Security Awareness Monitor alerts and insights from the Microsoft 365 Admin Center and Microsoft Defender portals. Assist in implementing and supporting policies for email security, data loss prevention (DLP), and Conditional Access as part of secure-by-design environments. Preferred Skills: 3-5 years of hands-on Microsoft 365 experience in a helpdesk, support, or MSP environment Proficient in Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD administration Basic to intermediate networking knowledge (OSI model, TCP/IP, DNS/DHCP, VPN) Ability to run PowerShell scripts for user management, license assignment, and configuration checks Experience supporting remote users via phone, email, and remote desktop tools with professionalism and clarity Excellent spoken and written English, with the ability to communicate technical topics to non-technical users. Certification: - Microsoft 365 Certified: Enterprise Administrator Expert (preferred) Work Schedule Work Days: Monday to Friday Work Duration: 8 hours/day Alignment: UK business hours (GMT OctMar, BST MarOct) Shift Window (IST): 11:30 AM 11:00 PM, staggered shifts to ensure full coverage Time Off: Generous holidays aligned with international client calendars Compliance & Security Due to the regulated nature of our clients in financial services, all staff are required to adhere to strict data protection, cybersecurity, and client-specific compliance protocols, including GDPR and ISO 27001 standards.

Role - Team Lead Service Desk Should be a team lead designation on papers Immediate Joiner only / Serving Notice Exp - Min 4 years Skills - Microsoft application trouble shooting | Windows | service desk Loc - Hyd 9116324602 | teena.ghrs@gmail.com

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR High School education with 3+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred).