116 Microsoft Teams Jobs - Page 5

Description: Product Owner Microsoft 365 Communication Lead the strategic roadmap for Microsoft 365 communication solutions, including Microsoft Teams, SharePoint, Exchange Online, Viva Engage, and other integrated tools. • Expertly gather requirements, design solutions, implement changes, and foster continuous improvement in our communication strategies. • Collaborate closely with cross-functional teams to identify and implement best practices for communication, ensuring a seamless user experience. • Understand and manage third-party communication services that extend beyond the M365 ecosystem, including SMTP and various third-party chat services. • Own the service design and integration of communication tools, ensuring alignment with user needs and organizational goals. • Maintain data governance, security, and compliance standards within all communication platforms. • Drive initiatives that promote user engagement and satisfaction, leveraging modern communication channels. • Know-How in conference systems with Microsoft Teams Room-Systems to ensure smooth video conferencing and collaboration experience. • Provide detailed reports and insights on communication strategies to management, showcasing value addition and user satisfaction metrics. Qualifications: A university degree in computer science, information technology, or a related field. • Minimum of 5+ years of hands-on experience with Microsoft 365 tools, including a deep understanding of Teams, Exchange Online, and Viva Engage. • Proven experience managing third-party communication solutions and integrations. • Strong analytical and problem-solving skills, with the ability to navigate complex communication environments. • A user-centric mindset, focusing on service quality and employee experience. • Excellent collaboration skills and ability to work in a dynamic, cross-functional team environment. • Effective communication skills, with fluency in English; additional languages are a plus. Role & responsibilities Interested Candidates please share your CV to sukanya.dp@acesoftlabs.com

Role Description The Precision Medicine Scrum Master acts as a servant leader and coach , fostering a culture of continuous improvement and innovation within a portfolio of Amgen Precision Medicine technology teams , while also playing Scrum Master for one or more agile teams . The role enables the team to stay focused and productive by minimizing disruptions, facilitating Agile ceremonies, and guiding the team in effectively applying Lean and Agile practices . This role brings critical experience and knowledge to coach team members on proper and complete issue creation, user story and acceptance criteria development, problem solving and troubleshooting, escalating blockers, exe c uting successful handoffs, and how to properly plan and track work efforts in Jira . They actively remove roadblocks to progress and create an environment conducive to individual accountability and high team performance. In collaboration with the Product Owner, the Delivery Manager / Scrum Master tracks and analyzes team metrics to ensure alignment with the team’s strategic roadmap (s) and delivery goals. Additionally, they support Agile governance, foster effective communication, and contribute to the ongoing SAFe transformation efforts at Amgen. Roles & Responsibilities Bring experience, expertise , and creativity to the creation of standards for use of Jira, handoffs, and roles and responsibilities across the Agile Team. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives Proactively monitor samples of work Act as a servant leader and coach for and within Product and Platform teams Foster an environment where the team can stay focused Educate the team about Lean and Agile practices like Scrum Proactively listen for challenges, gaps, and blockers, and guide the team to actions to remove roadblocks and impediments Support the Product Owner in managing the backlog and guiding the team Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART) Track team metrics and find ways to improve team performance Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice Basic Qualifications and Experience Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field Functional Skills: Must-Have Skills 5+ years’ Delivery Manager or Project Management experience 2+ years’ experience working in a highly agile ( SAFe , Scrum, Kanban) environment Experience with ITIL and Service Management Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities Previous experience working in a highly collaborative and culturally diverse environment Excellent Microsoft Teams, Excel, Word, and PowerPoint skills Jira experience SAFe training experience Good-to-Have Skills: Workshop facilitation experience? Slido or other survey building experience? Professional Certification s SAFe for Teams (Mandatory) SAFe 6 Scrum Master ( Mandatory ) Certified SAFe 6 Agilist (preferred) Certified SAFe 6 Practitioner - (preferred) Certified SAFe 6 Release Train Engineer (preferred) ITIL 4 Foundations (preferred) Soft Skills: E xcellent people and project management skills Ability to work collaboratively with cross-functional teams Ability to manage multiple priorities successfully Team oriented with a focus on achieving team goals

PRODUCT QUALITY SPECIALIST What you will do Let’s do this. Let’s change the world. In this vital role you will provide technical expertise and product leadership to the Product Quality (PQ) organization. As a product support staff in Quality, the Product Quality Specialist has responsibility for working with Product Quality Leaders (PQL), International Distribution Quality, Quality Control, Regulatory, Process Development, Quality Assurance and other groups on projects including support of product specifications, in-process controls, periodic and annual product review, and complaint resolutions. Amgen offers the opportunity to be at the interface between research, global development and manufacturing to ensure that our molecules become medicines. Many of the technologies we’re employing are not only new to Amgen but are new to the industry as a whole. Help us to pave new roads for helping patients. This role will support one or more late-stage and/or commercial biologics or synthetics products. The individual will provide project support to the relevant Product Quality Team (PQT) to implement and manage strategy for Quality to meet the Product Quality goals. The individual will be directly responsible for Product Quality related tasks including authoring and review of GMP and regulatory documents, execution of transactions in relevant GMP systems (document management system, complaint resolution system, data systems), and product data management, including stability, comparability assessments, periodic and annual product reviews (APR). In addition, the candidate will be expected to play a role in supporting Product Quality initiatives intended to ensure the overall product health. Support PQ work for late-stage and/or commercial biologic or synthetic programs, including actions required for the PQT, APR, specifications, comparability, stability programs, and PQ owned regulatory filing sections and responses to questions (RTQ) Support science and risk-based evaluation of complex process and product quality data such as in-process, release and stability data, complaints, method performance etc. What we expect of you Basic Qualifications and Experience: Doctorate degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 2 years of Quality, Operations, Scientific, or Manufacturing experience, or Master’s degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 6 years of Quality, Operations, Scientific, or Manufacturing experience, or Bachelor’s degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 8 years of Quality, Operations, Scientific, or Manufacturing experience or Preferred Qualifications: Must-Have Skills: Demonstrate proficiency in oral and written communication of complex information to Product Quality team members and peers Demonstrate proficiency in knowledge of cGMP and international regulatory expectations Strong scientific data management and organization skills with attention to detail Ability to deliver high quality results and adhere to project timelines using computer-based GMP Quality systems Ability to build and maintain multi-functional relationships and strong partnerships through written and verbal communication skills Good-to-Have Skills: Experience working virtually on a multi-functional team in a matrix environment across multiple time zones Expertise in computer applications such as Veeva, Spotfire, SHINY Expertise in MS Office (Word, Excel, PowerPoint, MS Teams) Soft Skills: Analytical and problem-solving skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully, react quickly to address urgent requests and meet challenging timelines Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Power Apps Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. -Understanding and experience on Power Apps Canvas App, Model Driven Apps and Power Automate-Experience with PowerApps Portals is desirable but not essential.-Experience across the Microsoft portfolio especially Azure Portal, AAD, M365, MS Teams is desirable but not essential-Understanding of Dataverse, how to design, develop and secure it-Experience with PCF controls desired but not essential-Experience with Plugin desired but not essential-Comfortable being client facing-Understanding of SDLC methodologies (Agile, SCRUM).-Understanding of PowerPlatform DevOps capabilities and limitations (AzureDevOps/GitHub/Pipelines) and good Solution Management & version control.-PowerApps,-Canvas App-Model Driven Apps-Power automatePower Apps Canvas Apps / Power Automate-Experience building rich applications using Canvas Apps and Power Automate-Ideally with experience in working in multiple environments-Experience with PCF is desirable (custom components for Canvas Apps)-Experience with Custom Connectors desired but not essentialPower Apps Developer-Dataverse how to secure it, etc e.g. access, roles, etc-Power Automate-Model-Driven-Tables, Virtual Tables, etc-Power Pages desired but not essential-Experience in working with multiple PowerApps environments desired-Experience with Custom Connectors desired but not essentialThe candidate(s) will be part of a team of developers working across multiple projects in IT PD, delivering work to ESB standards and transitioning to IT SD teams.Skillsets and team size will be refined when sizing of work for IT PD is complete. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Power Apps This position is based at our Noida office A 15 years full-time education is required Qualification 15 years full time education

Role & responsibilities: Flexibility to work in US shift is essential. Efficiently triage, log, and prioritize support tickets in accordance with established procedures. Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs). Communicate effectively with users to provide updates and solutions to their issues Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues. Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals. Deliver high-quality support via various channels such as phone, email, and chat. Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools. Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality. Monitor and maintain the health of Microsoft 365 services to ensure optimal performance. Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom. Assist with software installation, configuration, and troubleshooting to ensure smooth operation and integration with other systems. Set up, configure, and maintain user workstations, laptops, printers, and other network connected devices. Diagnose and resolve issues with printers, copiers, scanners, and other office equipment. Ensure that all hardware and peripherals are functioning correctly and are up to date with the latest software and drivers. Perform routine software updates and installations to maintain system performance and security. Perform regular virus, spyware, and adware scans to ensure the security and integrity of company systems and data. Implement and monitor security measures to protect against potential threats and vulnerabilities. Utilize diagnostic techniques and remote tools to troubleshoot and resolve issues for users who are working off-site or in remote locations. Provide clear instructions and guidance to users during remote troubleshooting sessions. Preferred candidate profile: Bachelors degree in information technology, Computer Science, or Related Field. 5-7 years’ experience as Help Desk/Call Center/IT Technician. Proven experience in an IT support role, with a strong understanding of software, hardware, and networking concepts. Proficiency in managing and supporting Microsoft 365 applications and services. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, with the ability to explain technical concepts to non-technical users. Experience with remote troubleshooting tools and techniques. Knowledge of virus, spyware, and adware protection and removal processes. Ability to work independently and manage multiple priorities effectively

Skill required: Banking Services - Retail Banking Card Operations Designation: Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Primary Responsibilities: Deliver & support the change communication & approach across the Enabled Enterprise ecosystem of recruiting technologies. Manage and support the planning, development and implementation of strategic communication programs with a focus on the bigger picture. Develop and deliver innovative and creative communications campaigns for change management (Process & Systems Changes) in a business environment. Ensure alignment with Training, Change Network, and Product Leads on communication strategy and content. Manage the production of PowerPoint presentations, communications calendar, intranet/SharePoint design and postings, interactive videos and knowledge base updates. Align and work closely with business functions and leadership team and help craft effective messaging around change management and best practices. Provide support for various organization wide communications initiatives as required; liaise with all internal departments. Should have a creative eye and a keen interest in design, visualization, creation of attractive newsletters. Design and develop communication collateral including presentations, talking points, emails & knowledge base materials to achieve specific objectives. Implement feedback mechanisms and track metrics to measure communications goals and tools. Training content creation like Job Aids, FAQ, Nuggets which would enable communication.Learning & Development Delivery Team, Accenture Operations HR Leadership. Enabled Enterprise Programme Management HR & Operations Technology Product Leads, Market and MU Recruiting Leadership Market and MU Change Leads Global Recruiting CoE Qualifications 5+ years of experience in an internal communications role for a large / mid-size business or organization, is most sought after. Preferred Qualification: MA English Hon, master's in journalism, Psychology, Mass Media, MBA etc. Expertise in English writing and customizing content for a variety of different audiences is required. Strong storyboarding and narrative skills Passion for Technology and Business understanding: Writing skills: You need excellent writing, editing and proofreading skills as well as the ability to source stories from employees. Speaking skills: You also need strong speaking sk What are we looking for? Ability to perform under pressure Results orientation Ability to work well in a team Written and verbal communication Corporate planning & strategic planning Speaking skills: You also need strong speaking skills as you will be moderating events including townhalls and dialogues. Interpersonal skills: You need good interpersonal and relationship-building skills to work with varied teams internally. Stakeholder Management: You need to possess the confidence to deal with and manage senior executives and explain communication processes / strategies to them. Creative skills: You need the creative ability to devise out-of-the-box communication strategies. Experience of working with communication and collaboration platforms such as MS TEAMS, Outlook, PowerPoint, Yammer, WordPress, etc Experience and understanding of Workday Recruiting & other recruiting tools. (Good to have Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Sr. Transition Specialist This role is based in India, Hyderabad. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary Reporting to the Director of New Client Surge / Transition, the Sr. Transition Specialist will mobilize application maintenance services for new clients. Promote the organizations culture and manage the new clients transition services as part of application management services take over and comply with company policies and transition process. A qualified candidate will have recent experience in managing the transitions for ERP application maintenance and support services for global clients. In addition, this person will assist with improvements to current transition processes and services, recommend new processes, procedures, and provide analytical support and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role. Essential Duties & Responsibilities Develop the AMS transition plan and manage the transition to complete successfully within schedule and budget. Conduct Knowledge Transfer (KT) Kick-off and facilitate Knowledge transfer sessions and recordings. Facilitate and track Knowledge Recipient (KR) , onsite/nearshore travel Track the KT progress for various areas/phases like access to applications, application learning, application documentation availability, Job shadow, Reverse shadow, Service management process and Service readiness, KR assessment score Generate detailed KT status report for each of the areas/phases including risks and issues and the support required from executives Facilitate KT assessment for KR s for each of the phases like application learning, Job shadow and reverse shadow and ensure scoring is provided by the SME Facilitate action plan for low assessment score and drive discussions with client and mutually agree on the action plan to close the knowledge gaps of the KR Track deviations/risks and recommended actions and closure of open items. Ensure client agreed mitigation plan in place for addressing the risks Assess the Risk/Impact to service delivery based on KR assessment score, application documentation availability, KR access to application, ticket backlog, inflight projects and enhancements Develop safety net plan 30/60/90 day plan) for poor KT coverage areas, ticket backlog, inflight projects, enhancements, risks and open actions. Participate in Service readiness and KT Sign-off meeting Additional Duties & Responsibilities Demonstrate high levels of energy in your leadership. Advocate for the team and uphold our culture of accountability through effective communication. Strive for excellence and maintain high-quality standards in all work performed. Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs. Perform additional job-related duties and responsibilities as assigned. Qualifications / Skills / Experience Education Bachelor or master s degree in Computer Science or related field, or equivalent work experience Locations India, Hyderabad Experience 10+ years of experience in managing the transitions for ERP application maintenance and support as well as custom applications for global clients Exceptional communication and interpersonal skills Analytical mindset with ability to assess complex situations and provide practical solutions Consulting experience is a plus Skills Understanding of Application management services for ERP s like SAP, EBS, JDEdwards, Siebel etc Project planning, tracking and status reporting Ability to be persuasive and influence customer relationships in a positive direction Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.) Ability to multitask, managing competing priorities and administrative tasks. Why Rimini Street Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries

Job Title: M365 Trainer and IT Manager (Dual Role) Location: Lower Parel, Mumbai Employment Type: Full-time Position Overview: We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence. Key Responsibilities: M365 Trainer Responsibilities (Approx. 80%): Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others. Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels. Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts. Assess and measure training effectiveness through surveys, feedback, and follow-up sessions. Stay updated with Microsoft 365 product updates and adjust training content accordingly. Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities. IT Manager Responsibilities (Approx. 20%): Lead and manage the organization's IT operations including hardware, software, network, and security. Oversee IT support services ensuring timely resolution of technical issues across the organization. Administer and optimize M365 environment, Azure Active Directory, and related cloud services. Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures. Manage vendor relationships and evaluate contracts for IT services and products. Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives. Monitor and report on IT performance metrics and compliance requirements. Lead and mentor IT support staff (if applicable). Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred. 5+ years of IT management experience, with at least 2 years focused on M365 environments. Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.). Proven experience in designing and delivering technical training programs for diverse audiences. Excellent project management, organizational, and leadership skills. Strong problem-solving abilities and a proactive approach to IT service management. Excellent interpersonal and communication skills. Preferred Skills: Experience with Azure, Intune, Endpoint Manager, and security frameworks. Knowledge of ITIL practices and frameworks. Experience in change management or organizational digital transformation initiatives. Ability to simplify complex technical information for non-technical users. What We Offer: Competitive salary and benefits package. Opportunity to shape the digital landscape of a growing organization. A dynamic and collaborative working environment. ,

Required Exp - 1-5 Years in Service Desk (International BPO) Skills: Windows OS, MS Office, O365, SD, AD, Azure, ITIL Loc: Hyderabad CTC: 4-6 LPA + Variables Any Grad | US Shifts | Immediate Joiners HR Mayur - 7357769199

Mandatory Skills vc routing switching Role & responsibilities Position Summary The Video Conferencing Specialist is responsible for managing and supporting the organizations video conferencing infrastructure, ensuring reliable and high-quality communication across various platforms. This role involves troubleshooting, maintaining, and upgrading video conferencing systems, assisting end users, and providing technical support for virtual meetings and collaborations. Key Responsibilities- Video Conferencing Setup and Support Install, configure, and maintain video conferencing hardware and software Microsoft Teams, Cisco WebEx, Polycom . Ensure optimal video and audio quality for virtual meetings, including room setups, testing, and troubleshooting. Provide on site and remote support for all video conferencing equipment and software. End User Support Assist users in scheduling, joining, and troubleshooting video conferences. Train staff on best practices for using video conferencing tools. Offer troubleshooting support during video calls, meetings, and events. System Maintenance and Upgrades Perform regular maintenance and updates on video conferencing equipment and software to ensure they are up-to-date and functioning properly. Work with vendors to troubleshoot and resolve issues related to hardware and software. Troubleshooting and Problem Resolution Resolve video conferencing issues related to connectivity, compatibility, and performance. Identify and escalate complex issues to relevant IT or AV teams when necessary. Collaboration & Communication Collaborate with IT and AV teams to ensure seamless integration of video conferencing with other enterprise systems. Ensure that video conferencing tools are integrated into the organization s broader communication and collaboration strategy. Documentation & Reporting Maintain records of video conferencing equipment, software licenses, and usage logs. Generate reports on video conferencing system performance and user feedback for continuous improvement. Required Qualifications Education Bachelor s degree in information technology, Computer Science, or a related field or equivalent work experience Experience 1to2 years of experience in supporting and managing video conferencing systems and platforms. Strong technical troubleshooting skills in video conferencing software and hardware. Technical Skills Experience with popular video conferencing platforms such as , Microsoft Teams, Cisco WebEx, and Skype for Business. Knowledge of AV hardware, including cameras, microphones, and display equipment. Familiarity with network protocols and configurations related to video conferencing e.g., SIP, H.323. Basic knowledge of IT systems, networking, and infrastructure. Excellent troubleshooting skills and the ability to resolve issues quickly and effectively. Strong interpersonal communication skills and ability to work with both technical and non-technical users. IP Switching and routing skills Should be CCNA certified or equivalent . Preferred candidate profile Notice period 30 days /Immediate joiner

Warm Greetings from SP Staffing!! Role :Exchange admin Experience Required :4 to 8 yrs Work Location : Bangalore/Hyderabad/Chennai/Mumbai Required Skills, Exchange / Office 365 /MS Teams/ODFB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role :Exchange admin Experience Required :4 to 8 yrs Work Location : Bangalore/Hyderabad/Chennai/Mumbai Required Skills, Exchange / Office 365 /MS Teams/ODFB Interested candidates can send resumes to nandhini.spstaffing@gmail.com

As of today, Safran offers M365 management solution for all Safran Group users. M365 solution are deployed (Teams, OfficeApps, Viva engage, Onedrive, ...) This service is currently being performed by ISC team. Safran wants to increase its support service that includes: Microsoft 365 MS Teams Office Apps We are responsible for managing the day-to-day administration, planning, and problem-solving for the M365 environment. Role & responsibilities M365 administration. Experience with Office Apps (Word, Excel, Outlook, Teams, OneDrive, etc.). Powershell, Strong expertise in Microsoft 365 administration and troubleshooting. Active Directory, Group Policy, and Azure AD. Knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi, etc.) Responsibilities: • Diagnose, troubleshoot, and resolve complex incidents related to Microsoft 365 and Office Apps. • Provide Level 2 technical support for end-users, ensuring minimal downtime. • Participate in delivering Microsoft Teams and related Office 365 services. • Support MS Teams services and address MS Teams-related issues. • Stay updated with changes in Microsoft 365 and its portfolio of services • Implement and maintain in-depth knowledge of Office 365 services, particularly Microsoft Teams, Office apps, and Entra ID management. • Basic understanding of Exchange online and Sharepoint online • Good to have powershell scripting hands-on • Plan service rollouts and feature enhancements for Microsoft Teams. • Lead technology changes on the MS Teams platform and Office 365 connected services. • Provide technical guidance to service desk teams. • Create vendor cases and coordinate with external support. • Escalate unresolved issues to Level 3 support when necessary. • Resolve issues related to license assignments. • Perform root cause analysis and suggest improvements to prevent recurring incidents. • Collaborate with other IT teams to ensure seamless user experience and service continuity. • Share knowledge with teammates. • Document troubleshooting steps, resolutions, and best practices in the knowledge base. • Work on SNOW ticketing system, follow ITIL process, and adhere to SLA. Interested candidate share their profile on jyoti.mehra@safrangroup.com with CTC & notice period details.

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same Job Description PROFILE 1- Biggest MNC in India - Gachibowli Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 Graduates with 1 year of international experience Salary upto 4 LPA 5Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Profile 2: Graduates with 2 year of international experience Salary upto 6 LPA 5Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. Customer Feedback: Collect feedback and identify areas for improvement. 4 Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. KEY SKILLS REQUIRED: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions -------------------------------------------------------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL OUR EXPERT HR'S ON THE BELOW NUMBERS or WA with resume and profile interested & location . HR Divya 9821182650 HR Areesha 9628373763 HR Reeba 9628373764 HR Siya 7565006262 Thanks & Regards HR Divya KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

Job Title: Senior Microsoft 365 Collaboration Engineer Job Summary: We are looking for a highly skilled and experienced Senior Microsoft 365 Collaboration Engineer to join our team. The ideal candidate will be a team leader who is responsible for designing, implementing, and managing collaboration solutions within the Microsoft 365 suite. This role requires a deep understanding of Entra ID, Microsoft 365 collaboration tools, including Teams, SharePoint Online, Exchange Online, OneDrive and Power Platform tools as well as strong problem-solving and communication skills. Key Responsibilities: Design and implement collaboration solutions using Microsoft 365 tools to support business requirements. Manage and maintain Microsoft 365 collaboration services, including Teams, SharePoint Online, Exchange Online, OneDrive, Power Tools and EntraID. Configure cross-tenant synchronization and manage multiple tenants effectively. Require deep knowledge of Entra Identity and Exchange Identity. Provide technical support and troubleshooting for Microsoft 365collaboration-related issues. Collaborate with cross-functional teams to ensure seamless integration of Microsoft 365 collaboration services. Develop and maintain documentation for Microsoft 365 collaboration configurations and procedures. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in managing and implementing Microsoft 365 collaboration solutions. Strong knowledge of Microsoft 365 collaboration tools, including Teams, SharePoint Online, OneDrive, and Yammer. Working knowledge of managing multiple tenants and configuring cross-tenant synchronization. Experience with PowerShell scripting and automation.