385 Microsoft Teams Jobs - Page 10

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same Job Description PROFILE 1- Largest MNC in India - Gachibowli Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 Graduates with 1 year of international experience Salary Rs 4 LPA 5 Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Profile 2: Graduates with 2 year of international experience Salary Rs 6 LPA 5Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. Customer Feedback: Collect feedback and identify areas for improvement. 4 Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. KEY SKILLS REQUIRED: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions -------------------------------------------------------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- WA -- RESUME & WRITE LOCATION --- CALL OUR EXPERT HR'S ON THE BELOW NUMBERS Areesha 9628373763 Divya 9821182650 Yagyanshi - 9821182648 Vanshikha 9628373762 HR Siya 7565006262 Thanks & Regards KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Primary Skills 5+ years of Murex Functional testing experience. Good understanding of Murex GOM, trade life cycle, and back-office testing. Good understanding of asset classes - IRD, FI, FX, CRD, etc. Experience in test planning and defining test scenarios and end-to-end validation. Experience working in green field implementations is a plus. Experience working in a hybrid team structure. Secondary Skills Good exposure to Murex functionality, mainly on BO. Experience within global markets, good functional understanding. Good understanding of FI, IRD type trades is expected. Experience in test planning and defining test strategies for small to medium sized changes. Building test scenarios based on the Client Requirement. Strong understanding of and adherence to general test practices. Some experience in Murex specific test best-practices is expected Experienced in working with stakeholders (client team) and able to prioritize work. Experience in MXtest / ONYX experience would be a plus Experience in other Murex modules like Market Risk, Credit Risk, Accounting, etc. Skills (competencies) Software Testing Verbal Communication Written Communication

SUMMARY Job Title: Project Manager - Implementations Department: Project Management Job Description: The Project Manager - Implementations is responsible for managing software implementation projects by coordinating internally from pre - sale through order booking, site preparation, software installation, configuration/verification, training, and customer clinical Go - Live, ensuring the customers achieve clinical adoption quickly and efficiently. The Project Manager acts as the customers advocate, facilitating a smooth hand - off to the Real Time Support Operations team. Key Areas of Responsibility Initiate projects in salesforce.com as customer orders are booked. Oversee 50-75 implementation projects at a time. Coordinate schedules of customer resources along with internal resources to make efficient use of time and achieve rollout goals. Ensure both parties are properly prepared and have allocated the required resources for each step of the process. Check - in on customers on a regular basis to ensure successful progression of the project in terms of cost, schedule and software/workflow functionality with the ultimate goal of achieving productive clinical usage and moving on to standard customer support. Act as the customers advocate and liaison with other departments within the organization. Capture detailed information about clinical or technical issues and roadblocks and translate that into Product Development changes leading to improvement. Work with the Sales Department during the sales process to help ensure their success and set the customers’ expectations on roles, responsibilities, requirements, and timeframes for the successful implementation of the products. Assist with beta partners as they implement new modules and features and determine how these changes might impact new users and implementations. Skills, Knowledge & Experience 5+ years of software implementation experience, preferably in radiation therapy. Proven Salesforce.com proficiency at the expert level Ability to measure and analyze overall project performance in terms of project cost, project schedule, Client software performance, and customer satisfaction. Creative thinker able to identify and implement potential opportunities for process improvements in terms of shortening project cycle times while increasing project resource utilization. Proficiency in MS Office, MS Teams and JIRA issue tracking software. Strong written and verbal communication skills Excellent people and management skills to interact with customers, colleagues and cross - functional teams, and SNC senior management. Capable of managing across a diverse cultural spectrum worldwide (US, EMEA, APAC, CALA) and the wide range of customer clinical and administrative environments (physicists, doctors, IT departments, therapists, exec management, etc.) Graduation or equivalent experience required Requirements Requirements: Relevant educational background and experience in patient safety or related field Strong presentation and communication skills Effective intercultural work capabilities Commitment to timely completion of tasks and documentation Analytical and problem-solving skills Collaboration and teamwork abilities

Responsibilities: * Collaborate with team on projects using Microsoft Teams * Maintain confidentiality at all times * Manage administrative tasks efficiently * Coordinate meetings and events effectively

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Job Summary: We are seeking an experienced Exchange Migration Engineer to lead and support our transition from an on-premises Microsoft Exchange environment to Exchange Online (Microsoft 365). The ideal candidate will have deep expertise in Exchange Server, hybrid configurations, and cloud migration strategies, with a strong focus on minimizing disruption and ensuring a secure, seamless transition. Key Responsibilities: Assess and document the current on-prem Exchange environment. Design and implement a comprehensive migration strategy to Exchange Online. Configure and manage hybrid Exchange environments. Migrate mailboxes, public folders, and other messaging components. Ensure continuity of mail flow and update DNS records as needed. Collaborate with security and compliance teams to align with organizational policies. Provide technical support and troubleshooting during and after migration. Develop documentation and training materials for IT staff and end users. Monitor system performance and optimize post-migration configurations. Required Qualifications: Proven experience with Microsoft Exchange Server (2010/2013/2016/2019). Hands-on experience migrating to Exchange Online (Microsoft 365). Strong understanding of Active Directory and Azure AD. Proficiency in PowerShell scripting for automation and migration tasks. Familiarity with third-party migration tools (e.g., Quest, BitTitan). Excellent problem-solving and communication skills. Preferred Certifications: Microsoft Certified: Messaging Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Nice to Have: Experience with Microsoft Teams and SharePoint Online integration. Knowledge of email security solutions (e.g., Proofpoint, Mimecast). Experience in large-scale enterprise migrations. Regards, Kanchana CES LTD!

UNext is Hiring! Position: Senior Executive - Operations Location: Bangalore Working Days: Monday to Saturday About the Role: We are looking for a highly motivated and detail-oriented Senior Executive - Operations to manage and support the Learner Operations Process for our online degree learners. The ideal candidate will handle content uploads, live session scheduling, course structures, and reporting to ensure a seamless learning experience for students and other stakeholders. Key Responsibilities: LMS & Content Management Upload and manage course content in the LMS, ensuring proper categorization and accessibility Regularly audit and update course materials for accuracy and relevance Live Class Administration Schedule and manage live classes on MS Teams, Zoom, and LMS Upload and organize live class recordings in the LMS Course & User Management Create and manage course structures, ensuring correct learner enrollment Assign users and manage roles, permissions, and access in the LMS Reporting & Analytics Generate and analyze reports on course enrollments, learner engagement, and completion rates Monitor attendance and participation in live sessions Operational Support Handle support tickets related to learner operations and ensure timely resolution Collaborate with various stakeholders such as universities, product teams, and counselors Requirements & Skills: 1-3 years of experience in EdTech operations, LMS administration, or a similar role Hands-on experience with Salesforce (SF) and LMS is a must Strong familiarity with virtual learning tools like MS Teams, Zoom, and Excel Excellent problem-solving, communication, and collaboration skills Ability to work efficiently in a fast-paced environment with attention to detail Join us and be part of a dynamic team driving digital learning excellence!

[Job Overview] The Architect would be part of the SISC Infrastructure Services team who will support end user related services globally. As a key contributor, you will have a strong technical background in designing, implementing, and managing M365 and Azure AD infrastructure. You will be responsible for providing solutions and guiding other technical team members in managing & optimizing our M365, Exchange and Azure AD environments, ensuring their stability, security and scalability. [Technology and Sub-technology] SharePoint Online and One Drive Microsoft Teams and Teams Voice Power Platforms/Dynamic 365 Other collaboration services like Viva suit and etc. Exchange Online Microsoft Purview Azure AD [Base Location] Bangalore [Type] Hybrid - WFH/In-office (visiting office as per company guidelines is mandatory) [Qualifications] Bachelor's degree in computer science, information technology, or a related field. Minimum of 10 years of hands-on experience in designing and implementing solutions based on SharePoint Online, OneDrive, Teams, Teams voice, Power Platforms, Dynamic365 and other collaboration service. Deep understanding of various M365 services, such as SharePoint Online, Teams, OneDrive, and related applications. Which includes managing site collections, libraries, lists, and workflows to optimize user experience. Good understanding on Microsoft Purview including solution design for data security, Data Loss Prevention, Information Protection and eDiscovery. Strong understanding of architecture, security, permissions management, and content organization. Extensive experience in data migrations, tenant to tenant, file share to tenant, On-premises to tenant. Proven experience in implementing MS Teams Solutions, Microsoft teams’ administration including Teams settings, Policies and features and Microsoft Teams voice administration, including Direct Routing, Calling Plans, and phone system configuration. Expertise knowledge related to administering and deploying the services related Microsoft Viva, including Viva Connections, Viva Insights, Viva Learning, and Viva Topics. Strong knowledge of Administrating the Dynamic 365 and Power Platforms, including Power Apps, Power Automate, and Power BI, ensuring optimal configuration and usage. Good knowledge in the other cloud services like Microsoft Azure, Conditional Access policies, Exchange online and etc. Proven expertise in PowerShell commands, scripting, and automation for on premise and cloud. Proven experience in security and compliance for both on premise and cloud especially in identity and collaboration services. Experience working with various levels of technical individuals at remote locations and manage OEM vendors to resolve problems. Experience in Incident, Problem and Change management processes. Drive efficiency through automation, leverage self-service provisioning capability. Excellent problem-solving and analytical skills, with the ability to architect and troubleshoot complex solutions. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, and other related certifications are highly desirable [Good to have Skills] Project Management ITIL Certified Microsoft Azure Architecture [Responsibilities and Duties] Serve as the go-to expert for Microsoft 365 services - including but not limited to SharePoint Online, OneDrive, Teams, Teams Voice, Viva suits, Power Platforms Dynamic 365, Microsoft Purview, Azure AD and etc. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Provide expert support for designing and troubleshooting issues for complex problems related to Microsoft SharePoint online and OneDrive, including site collections, document library, lists, Organization policies by following organizations security guidelines. Implementing and Administering the Migration strategies. Conduct assessments, identify opportunities for optimization, and provide recommendations for enhancing the performance, security, and scalability of the M365 services infrastructure majorly in SPO, OD, MS Teams and other collaboration services along with Power platforms. Define best practices, standards, and policies for SharePoint online, OneDrive, Teams, Teams voice, Viva suits and Power platforms, ensuring compliance with industry regulations and security frameworks. Monitor system health, performance, and security of SPO, OD, Teams, Teams voice, Viva Suits, Power Platforms, Microsoft Purview components, Azure AD and other M365 services, proactively identifying and addressing any issues or vulnerabilities. Collaborate with other IT teams to plan and execute upgrades, migrations, and integrations related to Microsoft 365 service. Provide root-cause analysis for recurring or critical problems. Must be able to prepare technical and process documentations. Provide guidance and support to other technical team members on Microsoft 365 services, resolving their technical issues, and delivering effective training and documentation as needed. Stay updated with the latest trends, features, and best practices in SPO, OD, Teams, viva Suits, Power Platforms, Azure Ad and other M365 services, and apply that knowledge to enhance the organization's systems and processes. [Keywords] Microsoft 365 SharePoint Online and OneDrive Microsoft Team and Teams voice Viva Suits Power Platforms Dynamic 365 Microsoft Purview Azure AD Roles and Responsibilities [Job Overview] The Architect would be part of the SISC Infrastructure Services team who will support end user related services globally. As a key contributor, you will have a strong technical background in designing, implementing, and managing M365 and Azure AD infrastructure. You will be responsible for providing solutions and guiding other technical team members in managing & optimizing our M365, Exchange and Azure AD environments, ensuring their stability, security and scalability. [Technology and Sub-technology] SharePoint Online and One Drive Microsoft Teams and Teams Voice Power Platforms/Dynamic 365 Other collaboration services like Viva suit and etc. Exchange Online Microsoft Purview Azure AD [Base Location] Bangalore [Type] Hybrid - WFH/In-office (visiting office as per company guidelines is mandatory) [Qualifications] Bachelor's degree in computer science, information technology, or a related field. Minimum of 10 years of hands-on experience in designing and implementing solutions based on SharePoint Online, OneDrive, Teams, Teams voice, Power Platforms, Dynamic365 and other collaboration service. Deep understanding of various M365 services, such as SharePoint Online, Teams, OneDrive, and related applications. Which includes managing site collections, libraries, lists, and workflows to optimize user experience. Good understanding on Microsoft Purview including solution design for data security, Data Loss Prevention, Information Protection and eDiscovery. Strong understanding of architecture, security, permissions management, and content organization. Extensive experience in data migrations, tenant to tenant, file share to tenant, On-premises to tenant. Proven experience in implementing MS Teams Solutions, Microsoft teams’ administration including Teams settings, Policies and features and Microsoft Teams voice administration, including Direct Routing, Calling Plans, and phone system configuration. Expertise knowledge related to administering and deploying the services related Microsoft Viva, including Viva Connections, Viva Insights, Viva Learning, and Viva Topics. Strong knowledge of Administrating the Dynamic 365 and Power Platforms, including Power Apps, Power Automate, and Power BI, ensuring optimal configuration and usage. Good knowledge in the other cloud services like Microsoft Azure, Conditional Access policies, Exchange online and etc. Proven expertise in PowerShell commands, scripting, and automation for on premise and cloud. Proven experience in security and compliance for both on premise and cloud especially in identity and collaboration services. Experience working with various levels of technical individuals at remote locations and manage OEM vendors to resolve problems. Experience in Incident, Problem and Change management processes. Drive efficiency through automation, leverage self-service provisioning capability. Excellent problem-solving and analytical skills, with the ability to architect and troubleshoot complex solutions. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, and other related certifications are highly desirable [Good to have Skills] Project Management ITIL Certified Microsoft Azure Architecture [Responsibilities and Duties] Serve as the go-to expert for Microsoft 365 services - including but not limited to SharePoint Online, OneDrive, Teams, Teams Voice, Viva suits, Power Platforms Dynamic 365, Microsoft Purview, Azure AD and etc. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Provide expert support for designing and troubleshooting issues for complex problems related to Microsoft SharePoint online and OneDrive, including site collections, document library, lists, Organization policies by following organizations security guidelines. Implementing and Administering the Migration strategies. Conduct assessments, identify opportunities for optimization, and provide recommendations for enhancing the performance, security, and scalability of the M365 services infrastructure majorly in SPO, OD, MS Teams and other collaboration services along with Power platforms. Define best practices, standards, and policies for SharePoint online, OneDrive, Teams, Teams voice, Viva suits and Power platforms, ensuring compliance with industry regulations and security frameworks. Monitor system health, performance, and security of SPO, OD, Teams, Teams voice, Viva Suits, Power Platforms, Microsoft Purview components, Azure AD and other M365 services, proactively identifying and addressing any issues or vulnerabilities. Collaborate with other IT teams to plan and execute upgrades, migrations, and integrations related to Microsoft 365 service. Provide root-cause analysis for recurring or critical problems. Must be able to prepare technical and process documentations. Provide guidance and support to other technical team members on Microsoft 365 services, resolving their technical issues, and delivering effective training and documentation as needed. Stay updated with the latest trends, features, and best practices in SPO, OD, Teams, viva Suits, Power Platforms, Azure Ad and other M365 services, and apply that knowledge to enhance the organization's systems and processes. [Keywords] Microsoft 365 SharePoint Online and OneDrive Microsoft Team and Teams voice Viva Suits Power Platforms Dynamic 365 Microsoft Purview Azure AD

Job Description: We are seeking a highly experienced Subject Matter Expert SME to manage support and optimize our Microsoft 365 ecosystem including Exchange Online On Prem Office 365 and Microsoft Teams The ideal candidate will provide advanced technical support lead complex troubleshooting efforts and contribute to the design and implementation of enterprise collaboration and communication solutions Key Responsibilities: Provide L3 support for Microsoft 365 services including Exchange Online On Prem SharePoint Online Teams and Office 365 applications Lead the administration configuration and optimization of M365 services Manage hybrid Exchange environments including mail flow connectors and coexistence Oversee SharePoint Online site collections permissions workflows and integrations Support Teams governance policies voice integration and collaboration features Troubleshoot complex issues escalated from L1 L2 teams and coordinate with Microsoft support when needed Implement and maintain security and compliance policies including DLP retention and auditing Monitor service health usage reports and proactively address performance or capacity issues Participate in migration projects upgrades and new feature rollouts Document technical procedures configurations and best practices Technical Requirements: 10 years of experience in enterprise IT with a focus on Microsoft 365 ecosystem Deep expertise in Exchange Online and On Prem including hybrid configurations Strong knowledge of SharePoint Online administration and customization Proficiency in Microsoft Teams administration including policies voice and app integrations Experience with PowerShell scripting for automation and troubleshooting Familiarity with Microsoft Purview Compliance Center and Security Center Excellent problem solving communication and documentation skills Microsoft certifications such as MS 700 MS 203 or MS 102 are highly desirable Preferred Skills: Technology->Microsoft Technologies->Microsoft SharePoint,Technology->Communication Design->Microsoft Office,Technology->Messaging and Collaboration Administration->Office 365->Office 365,Technology->Microsoft Technologies->Microsoft Technologies- ALL,Technology->Microsoft Technologies->Microsoft Security Essentials,Technology->Microsoft Technologies->Windows PowerShell

SUMMARY Job Title: Project Manager - Implementations Department: Project Management Job Description: The Project Manager - Implementations is responsible for managing software implementation projects by coordinating internally from pre - sale through order booking, site preparation, software installation, configuration/verification, training, and customer clinical Go - Live, ensuring the customers achieve clinical adoption quickly and efficiently. The Project Manager acts as the customers advocate, facilitating a smooth hand - off to the Real Time Support Operations team. Key Areas of Responsibility Initiate projects in salesforce.com as customer orders are booked. Oversee 50-75 implementation projects at a time. Coordinate schedules of customer resources along with internal resources to make efficient use of time and achieve rollout goals. Ensure both parties are properly prepared and have allocated the required resources for each step of the process. Check - in on customers on a regular basis to ensure successful progression of the project in terms of cost, schedule and software/workflow functionality with the ultimate goal of achieving productive clinical usage and moving on to standard customer support. Act as the customers advocate and liaison with other departments within the organization. Capture detailed information about clinical or technical issues and roadblocks and translate that into Product Development changes leading to improvement. Work with the Sales Department during the sales process to help ensure their success and set the customers’ expectations on roles, responsibilities, requirements, and timeframes for the successful implementation of the products. Assist with beta partners as they implement new modules and features and determine how these changes might impact new users and implementations. Skills, Knowledge & Experience 5+ years of software implementation experience, preferably in radiation therapy. Proven Salesforce.com proficiency at the expert level Ability to measure and analyze overall project performance in terms of project cost, project schedule, Client software performance, and customer satisfaction. Creative thinker able to identify and implement potential opportunities for process improvements in terms of shortening project cycle times while increasing project resource utilization. Proficiency in MS Office, MS Teams and JIRA issue tracking software. Strong written and verbal communication skills Excellent people and management skills to interact with customers, colleagues and cross - functional teams, and SNC senior management. Capable of managing across a diverse cultural spectrum worldwide (US, EMEA, APAC, CALA) and the wide range of customer clinical and administrative environments (physicists, doctors, IT departments, therapists, exec management, etc.) Graduation or equivalent experience required Requirements Requirements: Relevant educational background and experience in patient safety or related field Strong presentation and communication skills Effective intercultural work capabilities Commitment to timely completion of tasks and documentation Analytical and problem-solving skills Collaboration and teamwork abilities

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee – Broker Technical Support Team In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Should be open to work in any shift as per the business requirement Responsibilities • Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.). • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. • Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. • Maintain accurate records of client interactions and knowledge material • Conduct monthly knowledge assessment tests and TNI (training need identification) • Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction. • Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis. • Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Qualifications we seek in you! Minimum qualifications • Graduate in any stream • Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • An Insurance Certification would be an edge • Awareness about Property & Casualty insurance regulation and anomalies will be preferred • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? •Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation •Make an impact – Drive change for global enterprises and solve business challenges that matter •Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee – Broker Technical Support Team In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. *Should be open to work in any shift as per the business requirement Responsibilities •Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.). •Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. •Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. •Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. •Maintain accurate records of client interactions and knowledge material •Conduct monthly knowledge assessment tests and TNI (training need identification) •Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction. •Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis. •Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Q ualifications we seek in you! Minimum qualifications •Graduate in any stream •Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. •Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. •Proficient in English language- both written (Email writing) and verbal •A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience •An Insurance Certification would be an edge •Awareness about Property & Casualty insurance regulation and anomalies will be preferred •Relevant years of insurance experience and domain knowledge, especially P&C insurance •Candidate having Broker (US P&C insurance) experience would be an asset •Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) •A strong attention to detail; analytical skills and the ability to multi-task are important •Should be a team player with previous work experience in an office environment required •Client focused with proven relationship building skills •Ability to work collaboratively as a key member of a team and independently with minimum supervision •Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? •Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation •Make an impact – Drive change for global enterprises and solve business challenges that matter •Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. Inviting applications for the role of Domain Trainee – Broker Technical Support Team In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Should be open to work in any shift as per the business requirement Responsibilities • Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.). • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. • Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. • Maintain accurate records of client interactions and knowledge material • Conduct monthly knowledge assessment tests and TNI (training need identification) • Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction. • Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis. • Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Qualifications we seek in you! Minimum qualifications • Graduate in any stream • Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • An Insurance Certification would be an edge • Awareness about Property & Casualty insurance regulation and anomalies will be preferred • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? •Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation •Make an impact – Drive change for global enterprises and solve business challenges that matter •Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are looking for a skilled SharePoint Team Lead with strong expertise in Microsoft Azure to join our team in Hyderabad. The ideal candidate will have 5-8 years of experience and be responsible for building, deploying, and maintaining SharePoint Framework (SPFx) solutions integrated with Azure services. Roles and Responsibility Develop SPFx solutions using React, TypeScript, JavaScript, HTML, and CSS. Design and implement solutions leveraging Azure services like Azure Functions, Logic Apps, and Storage. Utilize modern design patterns and Microsoft 365 development standards. Build and consume RESTful APIs, including Microsoft Graph API. Implement security best practices with Azure AD, OAuth, and Office 365. Optimize SPFx solutions for performance and scalability. Job Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). Minimum 5 years of experience in SPFx development, React, TypeScript, JavaScript, HTML, and CSS. Experience with Azure Functions, Logic Apps, Storage, and DevOps. Familiarity with SharePoint Online, Office 365, and Microsoft Graph API. Proficiency in Git and version control systems. Understanding of CI/CD practices using Azure DevOps is a plus. Knowledge of Power Automate and Power BI is desirable. Experience with Microsoft Teams app development is beneficial.

Role & responsibilities Total responsibility for fault free operation of all virtual meetings being conducted through webex/teams/ Zoom etc through open internet and through our VC Devices through intranet.b. Coordinate in resolving any hardware/software issues related to MCU (Multi conferencing Unit), Management Server, Video recording, Streaming Service & Gatekeeper De Preferred candidate profile Immediate Joiner only

8 to 12 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access Tools Experience like Bittitan, Quest, Avepoint. To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Role & responsibilities Preferred candidate profile

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Internet of Things IOT Microsoft Teams Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes identify improvement areas and suggest the technology solutions One or two industry domain knowledge Preferred Skills: Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams

Role & responsibilities This is a full time position. Applicant is responsible for day to day management of office operations. As assistant to directors, responsible for calendar management, scheduling meetings, online proposal and bid submissions, coordinating with vendors and accounts teams, infrastructure and software management, planning and executing team events. Preferred candidate profile Graduate with atleast 2 years work experience in role as Executive Assistant. Should be familiar working with Microsoft Teams and MS Office Should be fluent in English and Kannada.

Employment Type: Full-time | Office Premises (US Shift - PST Time Zone) About the Role: We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics. Key Responsibilities: Onboarding & Offboarding Assign laptops to new hires using Rippling, tracked via Zoho Desk Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo) Send onboarding welcome emails from helpdesk Deactivate user/email accounts and retrieve hardware from separated employees Coordinate asset returns using Rippling or DK Intercept/Backup tools Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments Security Support Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams) Qualifications: 2+ years of experience in IT support, system administration, or technical onboarding Hands-on experience with Azure AD/ Entra ID, Microsoft 365, GitHub, and Rippling Familiarity with IT asset management and endpoint provisioning Strong understanding of user lifecycle processes (onboarding/offboarding) Excellent communication and coordination skills Security awareness and ability to triage basic security alerts Experience working with helpdesk tools (e.g., Zoho Desk) preferred What We Offer: A fast-paced and collaborative work environment Exposure to modern IT systems and cloud technologies Opportunities for upskilling in security and automation tools Competitive compensation and benefits package.

8+ exp Unified Communications (UC) SaaS Collaborations Tools (Video conferencing & Broadcasting ) Google Workspace, M365, Monday.com, MS Teams, Zoom, Digital Signage, Adobe ITIL v4 Authentication solutions (Single Sign On/Multi factor authentication) Required Candidate profile Messaging administration or deployment support Messaging protocols and mail security. Certifications (Solution architect Cloud / Google / Azure / AWS, ITIL, PMP) IT security compliance

The Opportunity This is an on-site opportunity based in the Gurgaon office. As a Talent Acquisition Partner, you will be responsible for recruiting top talent to meet our hiring goals for sales, manufacturing, and corporate functions across India and APAC. In this fast-paced role, youll bring expertise in setting benchmarks, tracking metrics, and driving results. Your ability to prioritize, innovate, and execute will have a direct impact on our success. What Were Looking For: EducationBachelor's degree in HR, Business, or Psychology (or equivalent experience). Experience5+ years of experience in full-cycle talent acquisition, with a strong background in recruiting for sales functions. Youre well-versed in Applicant Tracking Systems (Workday preferred) and Talent Market Intelligence tools. You possess exceptional analytical skills, are adept at handling large data sets, and can communicate data findings effectively. Youve proven experience establishing and tracking key performance metrics, including ROI. You have a demonstrated ability to influence and negotiate with stakeholders at all organizational levels. You thrive in dynamic, fast-paced environments and consistently deliver results. Experience with Workday or a similar ATS is preferred. Familiarity with recruiting Sales roles in APAC is a plus. ToolsExperience with Microsoft Teams, Phenom, and Workday is highly preferred. How you'll thrive and create an impact: Take ownership of hands-on end-to-end recruiting of top talent in alignment with business needs across India and APAC. Develop and implement strategies to optimize candidate cycle time, conversion rates, and applicant funnel metrics. Ensure seamless communication between Talent Acquisition, HRBPs, and Hiring Managers on current and upcoming requisitions, market feedback, and quick adjustments to changing conditions. Collaborate with hiring managers and HRBPs to build innovative community engagement and sourcing strategies, with measurable data to demonstrate ROI. Manage relationships with external recruitment vendors and internal stakeholders to drive recruitment success. Define, measure, and analyze key performance metrics and KPIs to ensure continuous improvement. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Insight is Hiring Cloud Engineer II (M365) Exp in M365 + Entra ID/Azure AD + Sharepoint + End User Support Shift timings: 24*7 rotational About the team: Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. Role: As an Intune Modern Workplace Engineer, you will play a pivotal role in driving the adoption and management of modern workplace technologies. Your expertise in Microsoft Intune and related tools will ensure seamless device management, robust security, and enhanced productivity for clients or internal teams. Collaborating with cross-functional stakeholders, you will design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Desired Candidate Profile 3+ Years of exp. Engage with clients to understand their business objectives and technical requirements. Skilled with Microsoft 365, Entra ID, Entra Connect, Azure AD DS, and related technologies. Designing and implementing IDAM policies to ensure secure and efficient user access management. Proficiency in Entra ID, including advanced configurations for conditional access, identity protection, and single sign-on (SSO). Strong knowledge of Microsoft 365 services, including Teams, OneDrive, SharePoint, and their integration with other Microsoft and third-party tools. Proven experience with Microsoft Intune and Endpoint Manager, including device lifecycle management and application deployment. Experience with Windows Autopilot for provisioning and managing Windows devices in a zero-touch deployment model. Expertise in co-management strategies integrating Intune with Configuration Manager (SCCM). Hands-on experience with Microsoft Defender for Endpoint for security threat detection and remediation. Knowledge of monitoring and reporting tools within Intune and Endpoint Manager to track device compliance and health. Experience implementing mobile application management (MAM) policies for BYOD environments. Familiarity with managing macOS and Linux devices in enterprise environments using Intune or equivalent tools. Experience with Apple Device Enrollment (ADE), Apple Business Manager (ABM), Android Enterprise, and Android Enrollment. Experience with scripting languages, especially PowerShell, to automate repetitive tasks, generate reports, and manage large-scale deployments. Implementation and management of Public and internal DNS server. Monitor and optimize cloud performance, cost, and security. Stay up to date with the latest cloud services, features, and best practices. Excellent problem-solving skills and attention to detail. Knowledge and experience working with ServiceNow and the ITIL Service Management Framework. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, Microsoft Entra, Intune, and Defender. Demonstrated expertise in designing and implementing Intune environments Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable Behavioral Skills Email Communication, Presentation, Public Speaking Strategic Thinking, Transactions Processing, Planning Analytical Thinking, Scientific Temperament Interpersonal Skills, Nurturing Relationships Customer Service Orientation, Business Appreciation

Educational Bachelor of Engineering,Bachelor Of Science,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Internet of Things (IOT)-Microsoft Teams Preferred Skills: Technology-Network-Unified Communications Technology-Cloud Platform-Modern Workplace Transformation Services-Microsoft Teams

Responsibilities: - Managing and administering Microsoft Exchange Servers and related technologies. - Installing, configuring, and maintaining Exchange server software and related components. - Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs. - Deploying and configuring Exchange Online Protection for inbound and outbound email protection. - Managing and monitoring email infrastructure for high availability and optimal performance. - Working closely with other IT teams to troubleshoot and resolve issues related to messaging services. - Developing and implementing Exchange server backup and recovery strategies. - Managing MDM infra and resolving issues related to Mobile Devices. - Working on email archiving solutions and resolving issues. - Managing Office 365 Services, Microsoft Teams, SharePoint, OneDrive, Intune . - Performing system administration, security, and maintenance duties as required. - Exchange online on prime infra support. : - At least 10 years of experience in Exchange server administration and related technologies. - Strong knowledge of Exchange Server 2013/2016/2019, Exchange Online, Office 365 Services , and related technologies. - Experience with PowerShell scripting for Exchange administration automation. - Experience with Email Archiving Solutions and MDM Solutions - Strong Knowledge of Office 365 Hybrid Services, Microsoft Teams, and Skype for Business 2015\2019. - Excellent analytical and problem-solving skills. - Effective communication skills for collaborating with other IT teams and end-users. - Ability to work independently and in a team-oriented environment. - Highly organized and able to manage multiple priorities.

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment