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Quality Analyst - Content Ops Cognizant

2.0 - 6.0 years

0 Lacs

karnataka

On-site

The role involves managing overall training requirements to ensure sufficient resources are available for new hire induction and Microsoft program training. You will be responsible for maintaining process documentation, updating it regularly, and creating a knowledge base for effective onboarding of new team members. Additionally, you will define metrics to measure training success and track the learning curve of new hires. Your responsibilities will include undergoing process training to become a certified Subject Matter Expert, preparing Training Impact Analysis reports, and implementing refresher and policy update plans based on production needs. You will need to proactively identify risk...

Posted 2 months ago

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