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6.0 - 11.0 years

6 - 10 Lacs

Faridabad

Work from Office

THIS JOB IS FOR HYDERABAD LOCATION . Overview The Software Test Engineer II is responsible for testing software products through the use of systematic tests to develop, apply, and maintain quality standards Part of the software QA team, whose job is to ensure our products meet specifications, customer expectations, and all QMS/regulatory requirements It is an important part of delivering our mission to provide quality products that meet the needs of the caregiver and the patient Responsibilities Evaluate, develop and execute test plans and strategies. Analyze, develop, maintain, and upgrade test scripts and automated test framework as per requirments. Write, implement, and report status for system test cases for testing, to assist in debugging and modification of software. Document test execution. Analyze automated test scripts to ensure functionality and recommend corrective action. Design and create software test harnesses or automated test scripts. Maintain good documentation. Provide regular progress reports. File issues/bugs with accurate details. Ensure all QMS and regulatory requirements are met. Participate in the review of requirements and designs. Evaluate software designs to understand best test implementations. Complete assigned tasks on-time and in accordance with the appropriate process. Continue to advance skills professionally and technically. Uphold the Companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the Companys Code of Ethics and Conduct. It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors/Master's degree in computer science, Engineering or related field with 6+ years of experience. Experience in Medical device testing and device simulators, firmware testing preferrably 2+ years Knowledge of software testing and testing life cycle. Must be able to use PC and Microsoft Office tools. Experience and strong knowledge of Microsoft OS, Ubuntu OS, Linux. Awareness of Test Management tools like SpiraTest, MTM, Bug tracking tools like TFS. Strong experience with Azure Dev Ops. Strong experience in Squish with Python scripting language.In the absence of Squish experience. Experience with Docker Swarm set up and environment. Experience in Software Configuration Management, especially experience with source control tools, Git. Experience of working in Agile Scrum methodology. Knowledge of commonly used concepts, practices, and procedures for software & system testing for medical devices. Ability to understand configuration and set-up of equipment for testing and development for medical devices. Good documentation skills and discipline. Experience in Medical/Aerospace/Automotive Domain. Experience with Regressions, End to End testing, dry runs and Adhoc testing. Medical device development knowledge, including V&V activities, V&V protocol development, creating verification plans and verification Summary reports. Expertise in verification of Embedded software. Able to develop and execute test cases which require hardware interfaces. Ability to work on cross-functional project teams comprised of software verification and development engineers, system engineers, and quality engineers. Familiarity with the medical standards like IEC 62304 and ISO 13485. Experience working positively and productively in a team environment. Highly collaborative. Proactive communicator, with good written and oral communication skills. Ability to accomplish assigned tasks with minimal supervision. Able to draw on experience and judgment to make effective decisions.

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6.0 - 11.0 years

6 - 10 Lacs

Ghaziabad

Work from Office

THIS JOB IS FOR HYDERABAD LOCATION . Overview The Software Test Engineer II is responsible for testing software products through the use of systematic tests to develop, apply, and maintain quality standards Part of the software QA team, whose job is to ensure our products meet specifications, customer expectations, and all QMS/regulatory requirements It is an important part of delivering our mission to provide quality products that meet the needs of the caregiver and the patient Responsibilities Evaluate, develop and execute test plans and strategies. Analyze, develop, maintain, and upgrade test scripts and automated test framework as per requirments. Write, implement, and report status for system test cases for testing, to assist in debugging and modification of software. Document test execution. Analyze automated test scripts to ensure functionality and recommend corrective action. Design and create software test harnesses or automated test scripts. Maintain good documentation. Provide regular progress reports. File issues/bugs with accurate details. Ensure all QMS and regulatory requirements are met. Participate in the review of requirements and designs. Evaluate software designs to understand best test implementations. Complete assigned tasks on-time and in accordance with the appropriate process. Continue to advance skills professionally and technically. Uphold the Companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the Companys Code of Ethics and Conduct. It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors/Master's degree in computer science, Engineering or related field with 6+ years of experience. Experience in Medical device testing and device simulators, firmware testing preferrably 2+ years Knowledge of software testing and testing life cycle. Must be able to use PC and Microsoft Office tools. Experience and strong knowledge of Microsoft OS, Ubuntu OS, Linux. Awareness of Test Management tools like SpiraTest, MTM, Bug tracking tools like TFS. Strong experience with Azure Dev Ops. Strong experience in Squish with Python scripting language.In the absence of Squish experience. Experience with Docker Swarm set up and environment. Experience in Software Configuration Management, especially experience with source control tools, Git. Experience of working in Agile Scrum methodology. Knowledge of commonly used concepts, practices, and procedures for software & system testing for medical devices. Ability to understand configuration and set-up of equipment for testing and development for medical devices. Good documentation skills and discipline. Experience in Medical/Aerospace/Automotive Domain. Experience with Regressions, End to End testing, dry runs and Adhoc testing. Medical device development knowledge, including V&V activities, V&V protocol development, creating verification plans and verification Summary reports. Expertise in verification of Embedded software. Able to develop and execute test cases which require hardware interfaces. Ability to work on cross-functional project teams comprised of software verification and development engineers, system engineers, and quality engineers. Familiarity with the medical standards like IEC 62304 and ISO 13485. Experience working positively and productively in a team environment. Highly collaborative. Proactive communicator, with good written and oral communication skills. Ability to accomplish assigned tasks with minimal supervision. Able to draw on experience and judgment to make effective decisions.

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6.0 - 11.0 years

6 - 10 Lacs

Greater Noida

Work from Office

THIS JOB IS FOR HYDERABAD LOCATION . Overview The Software Test Engineer II is responsible for testing software products through the use of systematic tests to develop, apply, and maintain quality standards Part of the software QA team, whose job is to ensure our products meet specifications, customer expectations, and all QMS/regulatory requirements It is an important part of delivering our mission to provide quality products that meet the needs of the caregiver and the patient Responsibilities Evaluate, develop and execute test plans and strategies. Analyze, develop, maintain, and upgrade test scripts and automated test framework as per requirments. Write, implement, and report status for system test cases for testing, to assist in debugging and modification of software. Document test execution. Analyze automated test scripts to ensure functionality and recommend corrective action. Design and create software test harnesses or automated test scripts. Maintain good documentation. Provide regular progress reports. File issues/bugs with accurate details. Ensure all QMS and regulatory requirements are met. Participate in the review of requirements and designs. Evaluate software designs to understand best test implementations. Complete assigned tasks on-time and in accordance with the appropriate process. Continue to advance skills professionally and technically. Uphold the Companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the Companys Code of Ethics and Conduct. It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors/Master's degree in computer science, Engineering or related field with 6+ years of experience. Experience in Medical device testing and device simulators, firmware testing preferrably 2+ years Knowledge of software testing and testing life cycle. Must be able to use PC and Microsoft Office tools. Experience and strong knowledge of Microsoft OS, Ubuntu OS, Linux. Awareness of Test Management tools like SpiraTest, MTM, Bug tracking tools like TFS. Strong experience with Azure Dev Ops. Strong experience in Squish with Python scripting language.In the absence of Squish experience. Experience with Docker Swarm set up and environment. Experience in Software Configuration Management, especially experience with source control tools, Git. Experience of working in Agile Scrum methodology. Knowledge of commonly used concepts, practices, and procedures for software & system testing for medical devices. Ability to understand configuration and set-up of equipment for testing and development for medical devices. Good documentation skills and discipline. Experience in Medical/Aerospace/Automotive Domain. Experience with Regressions, End to End testing, dry runs and Adhoc testing. Medical device development knowledge, including V&V activities, V&V protocol development, creating verification plans and verification Summary reports. Expertise in verification of Embedded software. Able to develop and execute test cases which require hardware interfaces. Ability to work on cross-functional project teams comprised of software verification and development engineers, system engineers, and quality engineers. Familiarity with the medical standards like IEC 62304 and ISO 13485. Experience working positively and productively in a team environment. Highly collaborative. Proactive communicator, with good written and oral communication skills. Ability to accomplish assigned tasks with minimal supervision. Able to draw on experience and judgment to make effective decisions.

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6.0 - 11.0 years

6 - 10 Lacs

Noida

Work from Office

THIS JOB IS FOR HYDERABAD LOCATION . Overview The Software Test Engineer II is responsible for testing software products through the use of systematic tests to develop, apply, and maintain quality standards Part of the software QA team, whose job is to ensure our products meet specifications, customer expectations, and all QMS/regulatory requirements It is an important part of delivering our mission to provide quality products that meet the needs of the caregiver and the patient Responsibilities Evaluate, develop and execute test plans and strategies. Analyze, develop, maintain, and upgrade test scripts and automated test framework as per requirments. Write, implement, and report status for system test cases for testing, to assist in debugging and modification of software. Document test execution. Analyze automated test scripts to ensure functionality and recommend corrective action. Design and create software test harnesses or automated test scripts. Maintain good documentation. Provide regular progress reports. File issues/bugs with accurate details. Ensure all QMS and regulatory requirements are met. Participate in the review of requirements and designs. Evaluate software designs to understand best test implementations. Complete assigned tasks on-time and in accordance with the appropriate process. Continue to advance skills professionally and technically. Uphold the Companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the Companys Code of Ethics and Conduct. It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors/Master's degree in computer science, Engineering or related field with 6+ years of experience. Experience in Medical device testing and device simulators, firmware testing preferrably 2+ years Knowledge of software testing and testing life cycle. Must be able to use PC and Microsoft Office tools. Experience and strong knowledge of Microsoft OS, Ubuntu OS, Linux. Awareness of Test Management tools like SpiraTest, MTM, Bug tracking tools like TFS. Strong experience with Azure Dev Ops. Strong experience in Squish with Python scripting language.In the absence of Squish experience. Experience with Docker Swarm set up and environment. Experience in Software Configuration Management, especially experience with source control tools, Git. Experience of working in Agile Scrum methodology. Knowledge of commonly used concepts, practices, and procedures for software & system testing for medical devices. Ability to understand configuration and set-up of equipment for testing and development for medical devices. Good documentation skills and discipline. Experience in Medical/Aerospace/Automotive Domain. Experience with Regressions, End to End testing, dry runs and Adhoc testing. Medical device development knowledge, including V&V activities, V&V protocol development, creating verification plans and verification Summary reports. Expertise in verification of Embedded software. Able to develop and execute test cases which require hardware interfaces. Ability to work on cross-functional project teams comprised of software verification and development engineers, system engineers, and quality engineers. Familiarity with the medical standards like IEC 62304 and ISO 13485. Experience working positively and productively in a team environment. Highly collaborative. Proactive communicator, with good written and oral communication skills. Ability to accomplish assigned tasks with minimal supervision. Able to draw on experience and judgment to make effective decisions.

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6.0 - 11.0 years

6 - 10 Lacs

Hyderabad, Madhwapur

Work from Office

THIS JOB IS FOR HYDERABAD LOCATION . Overview The Software Test Engineer II is responsible for testing software products through the use of systematic tests to develop, apply, and maintain quality standards Part of the software QA team, whose job is to ensure our products meet specifications, customer expectations, and all QMS/regulatory requirements It is an important part of delivering our mission to provide quality products that meet the needs of the caregiver and the patient Responsibilities Evaluate, develop and execute test plans and strategies. Analyze, develop, maintain, and upgrade test scripts and automated test framework as per requirments. Write, implement, and report status for system test cases for testing, to assist in debugging and modification of software. Document test execution. Analyze automated test scripts to ensure functionality and recommend corrective action. Design and create software test harnesses or automated test scripts. Maintain good documentation. Provide regular progress reports. File issues/bugs with accurate details. Ensure all QMS and regulatory requirements are met. Participate in the review of requirements and designs. Evaluate software designs to understand best test implementations. Complete assigned tasks on-time and in accordance with the appropriate process. Continue to advance skills professionally and technically. Uphold the Companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the Companys Code of Ethics and Conduct. It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors/Master's degree in computer science, Engineering or related field with 6+ years of experience. Experience in Medical device testing and device simulators, firmware testing preferrably 2+ years Knowledge of software testing and testing life cycle. Must be able to use PC and Microsoft Office tools. Experience and strong knowledge of Microsoft OS, Ubuntu OS, Linux. Awareness of Test Management tools like SpiraTest, MTM, Bug tracking tools like TFS. Strong experience with Azure Dev Ops. Strong experience in Squish with Python scripting language.In the absence of Squish experience. Experience with Docker Swarm set up and environment. Experience in Software Configuration Management, especially experience with source control tools, Git. Experience of working in Agile Scrum methodology. Knowledge of commonly used concepts, practices, and procedures for software & system testing for medical devices. Ability to understand configuration and set-up of equipment for testing and development for medical devices. Good documentation skills and discipline. Experience in Medical/Aerospace/Automotive Domain. Experience with Regressions, End to End testing, dry runs and Adhoc testing. Medical device development knowledge, including V&V activities, V&V protocol development, creating verification plans and verification Summary reports. Expertise in verification of Embedded software. Able to develop and execute test cases which require hardware interfaces. Ability to work on cross-functional project teams comprised of software verification and development engineers, system engineers, and quality engineers. Familiarity with the medical standards like IEC 62304 and ISO 13485. Experience working positively and productively in a team environment. Highly collaborative. Proactive communicator, with good written and oral communication skills. Ability to accomplish assigned tasks with minimal supervision. Able to draw on experience and judgment to make effective decisions.

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4.0 - 8.0 years

0 Lacs

delhi

On-site

As a Customer Success Account Manager at Kaspersky, you will be responsible for ensuring the satisfaction of MSA premium support customers by providing technical support and maintaining good relationships with assigned accounts. Your primary focus will be on resolving technical issues related to Kaspersky software, ensuring effective product usage in enterprise environments, and managing any escalations that may arise. Additionally, you will act as the technical support representative in your home country, taking ownership of support-related issues and coordinating resources for resolution. Your role will require a high level of technical expertise and problem-solving skills to address complex issues and provide professional services to enterprise customers. You will collaborate with cross-functional teams to resolve challenging technical issues, manage crisis responses, and contribute to incident prevention efforts. Your decisions and actions will directly impact customer satisfaction, Kaspersky's brand reputation, and the renewal of software and premium support contracts. Key Responsibilities: - Provide technical support to customers under MSA support contracts - Build and maintain strong relationships with assigned MSA accounts - Ensure customer satisfaction with Kaspersky support and products - Drive the renewal of MSA contracts and growth of new MSA customers - Continuously improve technical skills and pursue Kaspersky certifications - Analyze system issues and recommend optimal configurations for Kaspersky products - Resolve technical support issues and escalate when necessary - Communicate progress to stakeholders regularly - Deliver Kaspersky Professional Services to B2B clients - Contribute to the enrichment of the Knowledge Base - Act as the technical support representative in your home country In this role, you will also be expected to: - Act as a business partner and drive customer satisfaction, retention, and growth - Develop and execute account success plans - Support expansion opportunities in collaboration with Sales and channel partners - Engage with customers at the executive level Required Skills: - Advanced technical skills in Microsoft OS, Linux OS, Enterprise Networking Technologies, and Virtualization environments - Ability to troubleshoot and analyze logs, traces, and dump files - Strong English verbal and written communication skills - Interpersonal and negotiation skills - Positive attitude, analytical troubleshooting skills, and sound decision-making abilities - Time management, organization, and prioritization skills Qualifications: - Degree in Information Technology, Computer Science, or equivalent - 7+ years of experience in the IT industry and 4+ years in IT security - Technical certifications in Microsoft OS, CCNA, VMware EXSi, and Linux - Willingness to obtain Kaspersky Internal core certifications within 3 months of onboarding Recruitment Process: 1) CV Screening 2) Introductory call with Recruiter 3) Interview with team members 4) Final interview with Team Lead 5) Offer Stage Join Kaspersky's exceptional team and use your skills to contribute to our continuous growth and evolution while protecting the world from cyber threats.,

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0.0 - 2.0 years

3 - 4 Lacs

Gurgaon, Haryana, India

On-site

Hiresquad Resources is urgently seeking Laptop and Desktop Support Engineers for an International Voice Process in Pune. This is a fantastic opportunity for both experienced professionals and freshers with strong technical aptitude and excellent English communication skills. If you're ready to provide top-notch technical support and are looking for an immediate start, we encourage you to apply! Role & Responsibilities Provide comprehensive technical support to international customers via voice for laptop and desktop-related issues. Diagnose and troubleshoot hardware and software problems , guiding users through effective solutions. Assist with system configurations, connectivity issues, and basic network troubleshooting. Maintain detailed records of customer interactions and resolutions. Ensure a high level of customer satisfaction by delivering professional and efficient service. What We're Looking For Education: Undergraduates & Graduates are both eligible. Freshers: B.Tech, BCA, B.Sc.CS, BE (results awaited also eligible) OR Graduates who have appeared for their final year exams are eligible. Experienced Undergraduates: Minimum 6 months of experience in a BPO, or 1 year in a non-BPO role. Communication: Excellent English Communication is mandatory. Availability: Willingness to work in evening and night shifts with 2 split week offs. Perks & Benefits 2-way home pick-up & drop transport available (for those within transport areas and as a free benefit). Female/Diversity employees are mandated to utilize both-way cab services and reside within the transport zone. Male employees opting for self-travel can avail a ?3000 transport allowance over and above their CTC. Interested Any references are welcome! Reach out to: Rose at 9873538143 (or WhatsApp at 8595800635 ) or email your resume to [HIDDEN TEXT] .

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0.0 - 2.0 years

3 - 4 Lacs

Pune, Maharashtra, India

On-site

Hiresquad Resources is urgently seeking Laptop and Desktop Support Engineers for an International Voice Process in Pune. This is a fantastic opportunity for both experienced professionals and freshers with strong technical aptitude and excellent English communication skills. If you're ready to provide top-notch technical support and are looking for an immediate start, we encourage you to apply! Role & Responsibilities Provide comprehensive technical support to international customers via voice for laptop and desktop-related issues. Diagnose and troubleshoot hardware and software problems , guiding users through effective solutions. Assist with system configurations, connectivity issues, and basic network troubleshooting. Maintain detailed records of customer interactions and resolutions. Ensure a high level of customer satisfaction by delivering professional and efficient service. What We're Looking For Education: Undergraduates & Graduates are both eligible. Freshers: B.Tech, BCA, B.Sc.CS, BE (results awaited also eligible) OR Graduates who have appeared for their final year exams are eligible. Experienced Undergraduates: Minimum 6 months of experience in a BPO, or 1 year in a non-BPO role. Communication: Excellent English Communication is mandatory. Availability: Willingness to work in evening and night shifts with 2 split week offs. Perks & Benefits 2-way home pick-up & drop transport available (for those within transport areas and as a free benefit). Female/Diversity employees are mandated to utilize both-way cab services and reside within the transport zone. Male employees opting for self-travel can avail a ?3000 transport allowance over and above their CTC. Interested Any references are welcome! Reach out to: Rose at 9873538143 (or WhatsApp at 8595800635 ) or email your resume to [HIDDEN TEXT] .

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0.0 - 2.0 years

3 - 4 Lacs

Bengaluru, Karnataka, India

On-site

Hiresquad Resources is urgently hiring for Technical Support / International Voice roles in Bengaluru. This is an excellent opportunity for both freshers and experienced candidates with a passion for technology and excellent English communication skills. If you're looking for an immediate start in a dynamic environment, we encourage you to apply! Role & Responsibilities Provide technical assistance and support to international customers over the phone. Troubleshoot and resolve technical issues related to hardware, software, or network connectivity. Guide users through problem-solving steps and explain technical concepts clearly. Maintain accurate records of customer interactions and technical issues. Ensure a high level of customer satisfaction through professional and efficient service. What We're Looking For Education: 10+2 qualification, or any graduate. Experience: Freshers are welcome, or candidates with up to 1 year of documented technical support experience. Communication: Excellent English communication is mandatory. Flexibility: Willingness to work in rotational shifts. Interested Reach out to: Rose at 9873538143 (or WhatsApp at 8595800635 ) or email your resume to [HIDDEN TEXT] .

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6.0 - 10.0 years

35 - 50 Lacs

Noida, Bengaluru

Work from Office

Educational : Engineering graduate (Computer/Electronics). Experience: Should have at least 6-10 years of relevant experience. Must have : At least 6-10 years of experience specialized in System Administration working on Redhat Linux, SUSE Linux, AIX, Cent OS. Involved in installation, configuration and administration of RHEL 4.x/5.x/6.x/7.1, SLES 10/11/12). Experience in System Administration, System Builds, Server builds, Installs, Upgrades, Patches, Migration & Trouble shooting. Should have good working knowledge to administer LDAP, DNS servers. Should have good networking concepts and HW support experience. Ability to priorities tasks and work under pressure Collaboration capability, Team work sprint, Personable, professional demeanour. Effective written and verbal communication skills in English. Preferred : Good working knowledge of Foreman, Elk, Grafana Role : Would be member of Core Unix global system admin team Would be required to work on Global projects & rollouts.

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3.0 - 5.0 years

3 - 5 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Job Summary: Grey Orange seeking a talented and motivated engineers to be part of our world class Customer Assistance Cell operations. As a Senior NOC Engineer you will be part of the Client Service team of Grey Orange and are responsible to Provide Incident Management, Problem Management and Data analysis as per decided SOPs and to ensure ticketing process compliance. Responsibilities: Responsible for providing NOC support, software support, and customer support to internal and/or external clients with a focus on technical background and customer service experience. Identifies patterns and devises ideas to improve customer support ecosystem, leveraging basic Linux commands and troubleshooting skills. Manages customer service complaint management, organization of call centre coordination, and collaboration with stakeholder departments. Should follow the standard pre-decided SOP to resolve and close level 0/1 issues on the first call. Should capture all necessary data and specific details when transferring a ticket for L1/L2 support. Coordinates with technical support team to ensure seamless customer service complaint management and engagement with branches. Should ensure TAT is met as per committed SLAs. Should support CAC manager in ensuring least possible breakdown issues/tickets are being transferred to L2. Should ensure requisite internal/external escalation basis priority, severity and expected/elapsed resolution time. Should prepare and deliver regular productivity and performance reports to all clients as per decided schedule basis AMC. Should ensure all relevant site specific documentation is captured and maintained in a systematic manner across all clients. Should support CAC manager in developing frameworks to predict potential failures based on past issues. Should Monitor proactive alerts in dashboard and ensure that the same is timely communicated and resolved through L1/L2 engineers. Qualifications: Any Graduate Engineer with 3-5 yrs experience as NOC engineer at reputed B2B support / NOC team / Telecom Good analytical Problem solving skills Basic understanding of Linux, Microsoft OS communication protocols Excellent oral and written communication skills in English Past experience in client service will be an advantage CCNA/ITIL Certification will be an advantage

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0.0 - 1.0 years

3 - 6 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Responsibilities: Should follow the standard pre-decided SOP to resolve and close level 0/1 issues on the first call. Should capture all necessary data and specific details when transferring a ticket for L1/L2 support. Should ensure TAT is met as per committed SLAs. Should support CAC manager in ensuring least possible breakdown issues/tickets are being transferred to L2. Should ensure tickets are being generated and relevant details are being captured for every planned or unplanned activity performed at client site. Should ensure timely and effective action as per decided workflow basis priority and severity for each ticket Should ensure requisite internal/external escalation basis priority, severity and expected/elapsed resolution time Should ensure client satisfaction feedback is taken and captured for every ticket Should prepare and deliver regular productivity and performance reports to all clients as per decided schedule basis AMC Should ensure all relevant site specific documentation is captured and maintained in a systematic manner across all clients Should support CAC manager in creating and monitoring reliability and stability metrics for each installation Should support CAC manager in developing frameworks to predict potential failures based on past issues Should Monitor proactive alerts in dashboard and ensure that the same is timely communicated and resolved through L1/L2 engineers Requirements: Any Graduate Engineer with 0-2 yrs experience as NOC engineer / Incident Engineer at reputed B2B support / NOC team / Telecom Good analytical Problem solving skills Basic understanding of Linux, Microsoft OS communication protocols Excellent oral and written communication skills in English Past experience in client service will be an advantage ITIL Certification will be an advantage

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