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5.0 - 10.0 years

6 - 12 Lacs

Noida

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Job Title: - Dot net developer Noida Job Work From Office Responsibilities: - IT experience in Microsoft .Net & MVC platform Must have Knowledge of ERP Candidate should be able to use technical skills (e.g. database techniques) and develop skills related to the .Net MVC platform End to end (Front end, APIs, and Database) Ability to leverage the breadth of experience and knowledge and design solutions for the given requirement Familiar with scrum & agile development methodology Should have experience in one or more of the following development disciplines: estimation, analysis, programming, test and utilization of test tools, performance tools, change processes, and application architecture Ability to perform in programming, design, and documentation Ability to convert business requirements into a design Manages the technical rollout and post- deliverable technical strategy Participate in code review Strong working knowledge of Microsoft Office Experience in Integration patterns and associated best practices (e.g. Web Services, REST, Pub/Sub, MOM) .Net framework & MVC Database knowledge including writing stored procedure Hands-on experience with the following: C#, ASP.NET MS SQL Server or any other database JavaScript, JQuery, JQuery UI Rest API & Web API WCF TFS/ VSTS or other configuration tools Technical skills: Language: C# Other Key skills: DevExpress Control and ERP Framework: .net 4.5, Database: MS-SQL SERVER 2014 and above Experience in Azure, Web API, Web services Understanding of HTML, JS, jQuery, JavaS

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5.0 - 10.0 years

7 - 15 Lacs

Gurugram

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Dear Candidates We have Requirement Dot Net Team Lead Position Gurgaon Location Remote Work Exp. 5+ Years IT experience in Microsoft .Net & MVC platform Must have worked on Visual Studio, ASP.Net, My SQL database In-depth knowledge of MVC, Angular JS, Microsoft Technologies like WindowsService,WindowsForms,ASP.Net is preferred Familiar with scrum & agile development methodology Should have experience in one or more of the following development disciplines: estimation, analysis, programming, test and utilization of test tools, performance tools, change processes, and application architecture Ability to perform in programming, design, and documentation Ability to convert business requirements into a design Manages the technical rollout and post- deliverable technical strategy Participate in code review Experience of Integration patterns and associated best practices (e.g. Web Services, REST, Pub/Sub, MOM) .Net framework & MVC Database knowledge including writing stored procedure Hands-on experience on the following: C#, ASP.NET MS SQL Server or any other database JavaScript, Jquery, Jquery UI Angular JS , Rest API & Web API WCF Soft Skills good listening, verbal and non-verbal communication and written communication skills Cooperation and Coordination with Other Teams-Team Player Good observing, analyzing, logical reasoning, brainstorming and decision-taking skills Planning and Adhering to Timelines Persistent and Hard-Working Benefits: Work from Home option can be availed by Employee after discussing with Manager Medical Insurance provided to all employees OD Allowances provided in case of site-visits

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5.0 - 10.0 years

14 - 17 Lacs

Gurugram

Work from Office

Hands on experience with as many as possible of the following:ASP.NET,ASP.NETCore, PHP, C#, Python, AWS cloud, Azure cloud and associated technologies, web services architecture,MSMQ, single sign-on design and implementation, object-oriented design patterns, Microservices, RestFul API's, LogicApps, PowerApps,API's, SQL Server And MySql. Desired Candidate Profile 10+ years IT experience in Microsoft .Net Web Forms & MVC architecture Experience of working withany of the mobile first technologies including; React Native, Ionic, Flutter, Xamarin

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3.0 - 6.0 years

6 - 10 Lacs

Bhubaneswar, Pune, Bengaluru

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Job Details: Skill: .Net Full stack Developer Experience: 3+ Years Notice Period: Immediate Joiners or within 15 days Skills Required Skills: C#, ASP.NET WEB API, MVC, Javascript, Angular 2+/JS Roles & Responsibilities Expert knowledge in Microsoft .NET 4 +, C#, ASP.NET WEB API, .Net Core Deep knowledge in XML, LINQ, Multithreading, Asynchronous, Parallel Programming Extensive Hands-on experience in .NET Core MVC, Web API, WC, Angular 2+ Intermediate-level knowledge of SQL server Experience in writing MS Test (NUnit) Test cases, Static Code Analysis (FxCop), GitHub What were Looking for Good Communication skills (oral & written, proactive and assertive) Hands-on development experience Good Team Player. Staffing Type: [Permanent] Location: Bangalore/Pune/Noida/Bhubaneswar

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1.0 - 6.0 years

5 - 8 Lacs

Hyderabad

Work from Office

Expert knowledge in Microsoft .NET ,C#, ASP.NET WEB API, Deep knowledge in XML, LINQ, Multithreading, Asynchronous, Parallel Programming Extensive Hands-on experience in .NET MVC, Web API, WCF Intermediate-level knowledge of SQL server .Net with WPF ( at least 1 year exp in WPF Development ) Good to have Telerik, Devexpress Please Share below details and Updated Resume MatchedYes/No Full Name with Surname DOB Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Organization / Contract with Current Org Payroll Company Notice period Holding any offerYES/NO-

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8.0 - 10.0 years

15 - 20 Lacs

Pune

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Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience8-10 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Gurugram

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Senior Engineer-.Net With AWS Mandatory: Microsoft .Net Development Technologies (C#, MVC, .NET 4, 4.5, 6/7 ,NET Core) ,WEB API, Design Patterns, Knowledge of MS SQL Server and ability to write procedures and debug SQL query. Knowledge of Full Stack (Frontend, backend, and Database)- Secondary Good to Have: Knowledge of Microservices and Serverless architecture AWS Cloud Native development Terraform for AWS Infrastructure deployments. Excellent communication and organizational skills Drive to improve systems and processes through a sense of shared ownership. Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years.

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3.0 - 5.0 years

8 - 12 Lacs

Pune

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years.

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5.0 - 8.0 years

6 - 10 Lacs

Hyderabad

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Net Core Full Stack Engineer JD Role Dot Net Core Full Stack Engineer (Angular 8+ / React) Key responsibilities: Minimum 7 + Experience in C#, .Net Core, and SQL development experience and Angular 10+ / React Hands-on working experience in Angular 8+ / React, Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API, Angular 8+, MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker, Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, React JS, Winforms Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience5-8 Years.

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5.0 - 8.0 years

6 - 10 Lacs

Hyderabad

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.Net Core Fullstack Engineer JD Role Dot Net Core Full Stack Engineer (Angular 8+ / React) Key responsibilities: Minimum 7 + Experience in C#, .Net Core, and SQL development experience and Angular 8+ / React Hands-on working experience in Angular 10+ / React, Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API, Angular 8+, MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker, Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, React JS, Winforms Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience5-8 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Pune

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Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Pune

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Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience5-8 Years.

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8.0 - 10.0 years

15 - 20 Lacs

Bengaluru

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Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience8-10 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Gurugram

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Bengaluru

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Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience5-8 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience5-8 Years.

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8.0 - 13.0 years

14 - 24 Lacs

Pune

Work from Office

Who You Are: You are a visionary leader with a robust technical background in Microsoft .Net and related technologies, eager to shape the future of fintech solutions. With a harmonious blend of project management expertise and profound technical knowledge, you stand ready to guide teams, mentor emerging talent, and spearhead innovative projects from their inception through to their triumphant realization. Your Role: Lead and Innovate: Direct the planning, execution, and delivery of complex Microsoft .Net projects, guaranteeing high-quality results within budget, scope, and timeline constraints. Foster Growth: Create an engaging and cohesive work environment, mentoring team members to unlock their full potential. Mitigate Risks: Proactively identify project risks and formulate effective mitigation strategies, maintaining transparent communication with all stakeholders. Ensure Excellence: Uphold process adherence by leveraging industry best practices and standards in software development and delivery. Develop Talent: Supervise, coach, and cultivate your team, ensuring alignment with performance appraisal processes and fostering professional growth. Embrace Technology: Drive strategic leadership in the adoption of new technologies, especially AI, to innovate and disrupt within the financial sector. Desired/Recommended Technical Competencies & Skills: .NET Core Mastery: Strong hands-on expertise in .NET Core, showcasing deep knowledge and experience in building robust, scalable applications. Software Development Best Practices: Proficient in writing clean, maintainable code, with extensive experience in ORM, JSON, and multi-threading, ensuring high performance and scalability. API Design and Development: Skilled in developing both RESTful and GraphQL APIs, understanding the nuances of creating highly accessible and efficient web services. Microservices and Event-Driven Architecture: Experienced with designing and implementing microservices architectures, utilizing event-driven patterns for dynamic and responsive applications. Containerization and Orchestration: Proficient in containerization technologies like Docker, and orchestration with Kubernetes, including service discovery and service mesh, to manage complex, scalable microservices landscapes. Cloud Platforms: Expertise in cloud environments such as AWS/Azure, leveraging cloud services for enhanced application performance, scalability, and reliability. Database Management: Expertise with RDBMS and NoSQL databases, understanding their application within .NET environments for optimal data storage, retrieval, and manipulation strategies. DevOps Practices: Comprehensive understanding of DevOps practices including continuous integration and continuous delivery (CI/CD) using tools like Jenkins, and version control systems like Git, integrated within Jira for project management and Maven for dependency management. Security Practices: Awareness of security best practices and common vulnerabilities specific to .NET development, implementing secure coding techniques to protect data and applications. Monitoring and Logging: Adept at using tools for application monitoring, logging, and distributed tracing, ensuring high availability and identifying issues proactively. Leadership and Communication: Exceptional leadership, communication, and project management abilities to lead diverse and geographically dispersed teams. What We Offer: Impactful Work: A pivotal role within our innovation team, making a significant impact on financial accessibility and sustainability globally. Projects you lead will directly contribute to enhancing the financial infrastructure, with a focus on inclusivity and sustainability. Growth Opportunities: Continuous learning, career advancement, and hands-on experience with cutting-edge projects. Recognition and Reward: A culture that celebrates your dedication and innovative contributions with comprehensive benefits, flexible schedules, relocation support, and opportunities for international exposure.

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8.0 - 10.0 years

11 - 18 Lacs

Chennai

Work from Office

Mode of Work : Full-time, On-site Experience Required : 8+ years Who You Are : - You are a visionary leader with a robust technical background in Microsoft .Net and related technologies, eager to shape the future of fintech solutions with a harmonious blend of project management expertise and profound technical knowledge, you stand ready to guide teams, mentor emerging talent, and spearhead innovative projects from their inception through to their triumphant realization. Your Role : - Lead and Innovate: Direct the planning, execution, and delivery of complex Microsoft .Net projects, guaranteeing high-quality results within budget, scope, and timeline constraints. - Foster Growth : Create an engaging and cohesive work environment, mentoring team members to unlock their full potential. - Mitigate Risks : Proactively identify project risks and formulate effective mitigation strategies, maintaining transparent communication with all stakeholders. - Ensure Excellence : Uphold process adherence by leveraging industry best practices and standards in software development and delivery. - Develop Talent : Supervise, coach, and cultivate your team, ensuring alignment with performance appraisal processes and fostering professional growth. - Embrace Technology : Drive strategic leadership in the adoption of new technologies, especially AI, to innovate and disrupt within the financial sector. - Desired/Recommended Technical Competencies & Skills : - .NET Core Mastery : Strong hands-on expertise in .NET Core, showcasing deep knowledge and experience in building robust, scalable applications. - Software Development Best Practices : Proficient in writing clean, maintainable code, with extensive experience in ORM, JSON, and multi-threading, ensuring high performance and scalability. - API Design and Development : Skilled in developing both RESTful and GraphQL APIs, understanding the nuances of creating highly accessible and efficient web services. - Microservices and Event-Driven Architecture : Experienced with designing and implementing microservices architectures, utilizing event-driven patterns for dynamic and responsive applications. - Containerization and Orchestration : Proficient in containerization technologies like Docker, and orchestration with Kubernetes, including service discovery and service mesh, to manage complex, scalable microservices landscapes. - Cloud Platforms : Expertise in cloud environments such as AWS/Azure, leveraging cloud services for enhanced application performance, scalability, and reliability. - Database Management : Expertise with RDBMS and NoSQL databases, understanding their application within .NET environments for optimal data storage, retrieval, and manipulation strategies. - DevOps Practices : Comprehensive understanding of DevOps practices including continuous integration and continuous delivery (CI/CD) using tools like Jenkins, and version control systems like Git, integrated within Jira for project management and Maven for dependency management. - Security Practices : Awareness of security best practices and common vulnerabilities specific to .NET development, implementing secure coding techniques to protect data and applications. - Monitoring and Logging : Adept at using tools for application monitoring, logging, and distributed tracing, ensuring high availability and identifying issues proactively. - Leadership and Communication : Exceptional leadership, communication, and project management abilities to lead diverse and geographically dispersed teams. What We Offer : - Impactful Work : A pivotal role within our innovation team, making a significant impact on financial accessibility and sustainability globally. Projects you lead will directly contribute to enhancing the financial infrastructure, with a focus on inclusivity and sustainability. - Growth Opportunities : Continuous learning, career advancement, and hands-on experience with cutting-edge projects. - Recognition and Reward : A culture that celebrates your dedication and innovative contributions with comprehensive benefits, flexible schedules, relocation support, and opportunities for international exposure. Benefits We Offer : - Flexibility for Work-Life Harmony : Find balance with flexible schedules that prioritize your well-being. - Relocation Support & Global Opportunities : Seamlessly transition with relocation support and explore international opportunities. - Rewarding Performance : Performance-based bonuses and annual rewards recognize your dedication. - Comprehensive Well-being : Comprehensive benefits including Provident Fund and health insurance ensure your peace of mind.

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4.0 - 7.0 years

25 - 30 Lacs

Bengaluru

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You are an experienced software engineer with a Minimum of 4 -7 years of experience insoftware development using Microsoft .NET Technologies. Required Technical Competencies: At least 3 years of experience in .NET Core. Technically very skilled in C#, and related frameworks and libraries. Experience with SQL and NoSQL databases. Proficiency in cloud and microservices architectures, understanding of domain-driven designprinciples and event driven communication. Rest API /GRPC. Hands-on experience with containerization (Docker)/orchestration tools (Kubernetes) is a plus. Preferred Qualifications: Certifications - Microsoft certifications in .NET Core, Azure Kubernetes, or similar are a plus.

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4.0 - 9.0 years

7 - 12 Lacs

Noida

Work from Office

Job Track Description: Responsibilities Design and develop highly scalable web based applications based on business needs. Analyze user needs and develop software solutions using agile methodology. Perform data analysis using SQL Server. Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines. Effectively prioritize and execute tasks in a high-pressure environment Qualifications / Experience Bachelor\u2019s/Master\u2019s degree in Computer Science / Computer Engineering Minimum of 4+ years\u2019 experience in building enterprise scale N-tier web application using Microsoft .NET technologies. 3+ years of experience in ASP.NET MVC 2+ years\u2019 experience on WCF Services or Microsoft Web API 1+ years of experience in Angular 2 or higher is mandatory Experience with Agile application development. Strong knowledge of HTML5 and CSS3 SQL server performance tuning (SQL Server 2008/2012/2014) Working knowledge of SSRS and SSIS is plus Ability to work with a sense of urgency and attention to detail Excellent oral and written communication skills.

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6.0 - 11.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Responsibilities Design and develop highly scalable web-based applications based on business needs. Design and customize software for client use with the aim of optimizing operational efficiency. A deep understanding of, and ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards Strong background in building and operating SAAS platforms using the Microsoft technology stack with modern services-based architectures. Ability to recommend and configure Azure subscriptions and establish connectivity Work with IT teams to setup new application architecture requirements Coordinate releases with Quality Assurance Team and implement SDLC workflows and better source code integration. Implement build process and continuous build integration with Unit Testing framework. Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines. Take technical ownership of products and provide support with quick turnaround. Effectively prioritize and execute tasks in a high-pressure environment Qualifications / Experience Bachelor\u2019s/master\u2019s degree in computer science / computer engineering Minimum of 6+ years\u2019 experience in building enterprise scale windows and web application using Microsoft .NET technologies. 5+ years of experience in C#, ASP.NET MVC and.Net Core Web API 1+ years of experience in Angular 2 or higher Experience in any of the following are also desirableBootstrap, Knockout, entity framework, nhibernate, Subversion, Linq, Asynchronous Module Definition (such as requirejs) In depth knowledge on design patterns and unit testing frameworks. Experience with Agile application development. SQL Server development, performance tuning (SQL Server 2014/2016) and troubleshooting Ability to work with a sense of urgency and attention to detail Excellent oral and written communication skills.

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10.0 - 15.0 years

12 - 16 Lacs

Bengaluru

Work from Office

Responsibilities Design and develop highly scalable web based applications based on business needs Design and customize software for client use with the aim of optimizing operational efficiency A deep understanding of, and ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards Design and provide architecture solutions based on the business needs Strong background in building and operating SAAS platforms using the Microsoft technology stack with modern services based architectures Ability to recommend and configure Azure subscriptions and establish connectivity Work with IT teams to setup new application architecture requirements Coordinate releases with Quality Assurance Team and implement SDLC work flows and better source code integration Implement build process and continuous build integration with Unit Testing framework Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines Take technical ownership of products and provide support with quick turnaround Effectively prioritize and execute tasks in a high-pressure environment Qualifications / Experience Bachelor\u2019s/Master\u2019s degree in Computer Science / Computer Engineering Minimum of 10+ years\u2019 experience in building enterprise scale windows and web application using Microsoft .NET technologies 5+ years of experience in C#, ASP.NET MVC and Microsoft Web API 1+ years of experience in Angular 2 or higher Experience in solution architecture in .Net technologies Experience in any of the following are also desirableBootstrap, Knockout, entity framework nhibernate, Subversion, Linq, Asynchronous Module Definition (such as requirejs) In depth knowledge on design patterns and unit testing frameworks Experience with Agile application development SQL server performance tuning (SQL Server 2014/2016) and troubleshooting Ability to work with a sense of urgency and attention to detail Excellent oral and written communication skills

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3.0 - 5.0 years

5 - 9 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 8.0 years

9 - 14 Lacs

Bengaluru

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? _x000D_ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? _x000D_ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? _x000D_ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App_x000D_. Experience5-8 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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