93 Microsoft Licensing Jobs - Page 4

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. A typical day involves resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Communicate effectively with clients to understand and address their concerns.- Collaborate with internal teams to ensure seamless system functionality.- Document client interactions and issue resolutions.- Stay updated on product knowledge and industry trends.- Assist in training new team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Strong troubleshooting skills in IT asset management.- Knowledge of ITIL framework for IT service management.- Experience in using IT asset management tools.- Good understanding of hardware and software inventory management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

We are seeking an experienced and highly motivated Partner Sales Manager with a strong background in enterprise software sales , particularly in managing and driving revenue through strategic partnerships such as Microsoft, SAP, or Salesforce . The ideal candidate should have deep experience and a strong network within the ecosystem, and the ability to develop, grow, and manage partner relationships for driving business growth. Key Responsibilities: Develop and execute a partner sales strategy to drive business with Microsoft, SAP, Salesforce, or similar ISV partners. Identify, recruit, and onboard new partners , building a pipeline of joint go-to-market opportunities. Drive joint business planning with partners, aligning on sales goals, marketing initiatives, and revenue targets. Collaborate with internal teams (pre-sales, delivery, marketing) to ensure successful execution of partner-led sales campaigns. Maintain strong relationships with key stakeholders in the partner ecosystem. Conduct regular sales forecasting , pipeline reviews, and performance reporting. Stay updated on partner product roadmaps , and identify upsell/cross-sell opportunities. Represent the company in partner events, conferences , and co-branded marketing initiatives. Work with enterprise clients directly when needed to close strategic deals involving the partner's solution. Requirements: Minimum 9 years of experience in partner/channel sales or business development roles in enterprise software. Proven experience working with Microsoft, SAP, Salesforce , or other large ISV partner ecosystems. Deep understanding of enterprise sales cycles , especially in the Delhi NCR region. Strong relationship management and negotiation skills. Excellent presentation, communication , and strategic planning abilities. Ability to work independently and collaboratively with cross-functional teams. Bachelor's Degree (MBA preferred but not mandatory). Preferred Qualifications: Certifications or training from Microsoft/SAP/Salesforce ecosystems. Existing network of partner contacts in the Delhi NCR area. Experience in co-selling models and joint marketing campaigns.

Dear Candidate, We are hiring a Cloud SaaS Engineer to develop and support scalable SaaS applications running on cloud infrastructure. Key Responsibilities: Design multi-tenant architecture. Manage CI/CD and release pipelines. Monitor app performance and usage. Required Skills & Qualifications: Experience with SaaS app development in cloud environments. Familiar with container orchestration and API design. Knowledge of billing, user management, and scaling patterns. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Dear Candidate, We are hiring a Cloud Solutions Consultant to guide clients through cloud adoption and digital transformation initiatives. Key Responsibilities: Advise on cloud architecture and migration. Translate business needs into technical solutions. Conduct workshops and training sessions. Required Skills & Qualifications: Strong client-facing communication skills. Broad cloud knowledge (AWS/Azure/GCP). Experience across multiple industries is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

About The Role Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus ? ? ? ? Mandatory Skills: ITIL - IT Hardware Asset Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities: Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.). Install, configure, and test new applications and features in a sandbox/dev environment. Continuously explore ServiceNow’s latest capabilities, releases, and technologies to improve the platform and advise on best practices. Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement. Ensure data integrity, normalization, and reconciliation of discovery and inventory sources. Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools. Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures. Establish and promote best practices for ServiceNow development, security, governance, and release management. Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards. Lead workshops, gather requirements, and translate business needs into scalable technical solutions. Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions. Troubleshoot complex platform issues and recommend long-term solutions. Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency. Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.) Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules. Qualifications: Proven experience in architecting and implementing solutions on the ServiceNow platform. Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.). Excellent communication skills, capable of translating complex technical concepts into business-friendly language. Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub. Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem. Ability to work independently in a fast-paced environment, managing multiple initiatives. Experience creating documentation and establishing development standards and best practices. ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred. Band - B3 Location - Bangalore CBR - 200K ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: ServiceNow - SaaS. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We're hiring for Global License Manager with Leading Product Based Co - Gurugram Exp - 15+ Years Notice Period - Immediate to 30 Days Tasks & Responsibility Responsibility for license balance incl counter measures Regular license reporting for on prem, Cloud and SaaS applications Define and monitor key performance indicators (KPIs) Analysis, design, implementation of license strategies Advising Business units/subsidiaries and IT on the introduction of new software products and technologies with regard to licensing issues Further developing of license management and optimizing the software license models Further development and operations of a software asset management system Education & Training Bachelor's degree in fields like Business Administration, Information Technology, Computer Science, or related fields. (nice to have) Certification in IT Asset Management (ITAM), Software Asset Management (SAM), or equivalent is beneficial Technical Knowhow Familiarity with software licensing models (e.g., perpetual, subscription, concurrent). Proficiency with license management and asset management tools (e.g.ServiceNow, Snow License Manager). Understanding of software lifecycle management and procurement processes. Strong analytical abilities to monitor and analyze license usage patterns, ensuring optimized license allocation and avoiding over-licensing. Familiarity with licensing agreements, terms, and conditions from major vendors like Microsoft, Oracle, Adobe, IBM, etc. If interested, kindly share your resume at harjeet@beanhr.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Technical Experience:Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills:Software licensing & Software Asset Management Tools Good to Have Skills:Analytical and Communication Skills Educational Qualification: 15 years of full-time education Qualifications 15 years full time education

2+ years in Azure Cloud Sales Azure technical skills & Microsoft partner ecosystem knowledge GTM execution using Cloud Ascent data Client engagement experience Familiar with Azure Pricing Calculators Strong communication skills Advanced in MS Office

2+ yrs in IT sales/marketing (Azure Cloud) Strong Azure & Microsoft partner ecosystem knowledge. GTM execution using Cloud Ascent data. Familiar with Azure/Dynamics SKUs. Strong communication, multitasking & analytics skills. Advanced in MS Office.

As of today, Safran offers M365 management solution for all Safran Group users. M365 solution are deployed (Teams, OfficeApps, Viva engage, Onedrive, ...) This service is currently being performed by ISC team. Safran wants to increase its support service that includes: Microsoft 365 MS Teams Office Apps We are responsible for managing the day-to-day administration, planning, and problem-solving for the M365 environment. Role & responsibilities M365 administration. Experience with Office Apps (Word, Excel, Outlook, Teams, OneDrive, etc.). Powershell, Strong expertise in Microsoft 365 administration and troubleshooting. Active Directory, Group Policy, and Azure AD. Knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi, etc.) Responsibilities: • Diagnose, troubleshoot, and resolve complex incidents related to Microsoft 365 and Office Apps. • Provide Level 2 technical support for end-users, ensuring minimal downtime. • Participate in delivering Microsoft Teams and related Office 365 services. • Support MS Teams services and address MS Teams-related issues. • Stay updated with changes in Microsoft 365 and its portfolio of services • Implement and maintain in-depth knowledge of Office 365 services, particularly Microsoft Teams, Office apps, and Entra ID management. • Basic understanding of Exchange online and Sharepoint online • Good to have powershell scripting hands-on • Plan service rollouts and feature enhancements for Microsoft Teams. • Lead technology changes on the MS Teams platform and Office 365 connected services. • Provide technical guidance to service desk teams. • Create vendor cases and coordinate with external support. • Escalate unresolved issues to Level 3 support when necessary. • Resolve issues related to license assignments. • Perform root cause analysis and suggest improvements to prevent recurring incidents. • Collaborate with other IT teams to ensure seamless user experience and service continuity. • Share knowledge with teammates. • Document troubleshooting steps, resolutions, and best practices in the knowledge base. • Work on SNOW ticketing system, follow ITIL process, and adhere to SLA. Interested candidate share their profile on jyoti.mehra@safrangroup.com with CTC & notice period details.

Your Role Administer and maintainDynatraceandSolarWinds(NPM, SAM, WPM) monitoring tools. Perform standard network device logical changes (e.g., IP address, VLAN changes) as approved by the customer. Configureapplication monitoring,web transaction monitoring, andURL/event monitoring. Add nodes using various methods:Agent,WMI,ICMP, andSNMP. Enable monitoring for services, databases, Linux processes, Oracle tablespaces, & create and managecustomized reports,alerts,views, andtemplates. Your Profile 4 to 12 years of experience in managing and administeringDynatraceandSolarWindsmonitoring systems. Strong knowledge ofnetworking technologiesand performance monitoring concepts. Experience withSolarWinds modulesNPM, SAM, WPM. Proficient in scripting and automation usingPowerShellorPython. Familiarity withapplication and infrastructure monitoring, alerting, and reporting. Experience inauto-ticketing integrationand monitoring tool customization.Excellentproblem-solvingandtroubleshootingskills. What You Will Love Working at Capgemini Work onenterprise-scale monitoring architecturesusing Dynatrace, SolarWinds, and other modern tools. Collaborate with global clients across industries, implementingreal-time performance monitoringandautomation solutions. Clear career progression paths fromL2 support to architecture and consulting roles. Be part ofmission-critical projectsthat ensure visibility, reliability, and performance forFortune 500 clients. Thrive in adiverse, inclusive, and respectful environmentthat values your voice and ideas. Work inagile, cross-functional teamswith opportunities tolead and mentor.

Job Summary The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations. The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations, including interoperability matrix (IMT), and performing bug scrubs. Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers. In partnership with the lead SAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology. The SAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty. Job Responsibilities The SAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: Responsible for generating, analyzing, and reporting customer data from various enterprise sources. Provide informed strategic planning, storage support best practices and upgrade advice. Understands the customers' environment and apply NetApp knowledge to improve the overall support experience. Maintain customer install base information in NetApp system of record up to date. As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, SAM consults and provides deliverables aimed atmitigating risks and ensuring stability of the NetApp Solution. The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. Identify opportunities to improve and enhance technical analysis and representation of customer recommendations. Manage special projects as assigned by management to meet customer and cross-functional team needs Job Requirements Excellent written and verbal communication skills Work hour requirements are dependent on customer time zone alignment. Strong Microsoft Office skills (Excel,PowerPoint) Proven ability to manage complex, high-pressure situations, staying focused on the right priority, and effectively handle time management. In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or the ability to obtain a plus. Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer-facing environment. Understand technical risks and supportability parameters. Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. Able to work as a buddy for new hires, coach on standard job tasks. Able to participate and contribute in cross-functional teams and subject matter expert teams. Able to participate/contribute to initiatives and training to develop an area of specialization

Role & responsibilities Spearhead the Cloud Support Team - provides support for customers across M365, Azure, and AWS. Need to handle existing customers and take care of onboarding new customers Regular interaction with existing customers to provide best practices and appropriate licensing products across M365, Azure, and AWS. Preferred candidate profile Should have at least 8 years in the Cloud Support Program Should have dealt with recommending appropriate licensing to customers Hands-on knowledge of M365, Azure or AWS Cloud platforms Should have dealt with a large team in the support program. We are looking for Immediate joiners, people who are beyond 30 days. Please accept my apologies

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. A typical day involves resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Communicate effectively with clients to understand and address their concerns.- Collaborate with internal teams to ensure seamless system functionality.- Document client interactions and issue resolutions.- Stay updated on product knowledge and industry trends.- Assist in training new team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Strong troubleshooting skills in IT asset management.- Knowledge of ITIL framework for IT service management.- Experience in using IT asset management tools.- Good understanding of hardware and software inventory management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Primary Skills: Snow SAM Tool Administration Expert & Deep Technical Knowledge working with Snow SAM tool Experience in setting up the Snow Tool / Platform right from scratch in OnPrem and Cloud environment right from Installation, Configuration, Integrations with other tools etc. Experience in Snow ( SAM tool) administration Experience in Snow (SAM tool) agent (different platform / publisher specific agents) installation, troubleshooting and upgrades Experience in Snow (SAM tool) version upgrades Manage different Inventory Sources in Snow (SAM tool) Expertise in Snow (SAM tool) Zero touch inventory. Expertise in troubleshooting all the modules / components of snow (SAM tool) Experience troubleshooting issues w.r.t. DB (SQL Server) layer, SQL queries, indexing, views, stored procedures Knowledge integrating Reporting / BI analytics tools (eg. Power BI or Tubule etc) with Snow (SAM Tool) Expertise in Snow License Manager Platform Expertise in Snow Inventory Server Expertise in Snow Integration Manager Expertise in Snow Automation Platform (Snow Productivity Optimizer) Expertise in Snow Optimizer for SAP 8 to 10 years of experience working with Snow SAM Tool Excellent analytical and problem-solving skills. Should be able to lead a team under him and provide consulting / advisory recommendations on managing, enhancing the Snow SAM tool capabilities. Excellent communication and interpersonal skills to collaborate with stakeholders and vendors. Should be able to front-end all customer interactions technically and from operational aspects w.r.t. Snow Tool administration. Relevant certifications of Snow Tool specific are a plus. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: SNOW Software Asset Management. Experience: 5-8 Years.

Role Description Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action. When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models. We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the banks global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. You will be joining Foundational Platforms team within Automation Platform/GTI as a Lead Engineer. The team is responsible for engineering of ServiceNow platform that runs banks CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank. You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India). Your key responsibilities Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc. Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog. Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture Defining and documenting the standards for how the professional discipline operates Training and educating the chapter (and others where helpful) on these standards Providing oversight and measuring how well those standards are adopted Developing the professional growth of the discipline (e.g. measuring improvements and maturity) Line manager responsibility for resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources Your skills and experience Minimum 15 years of experience working in dynamic IT environment Minimum 5 years of experience working as a ServiceNow Business Analyst ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident, Problem, Change, Configuration, Service Request) or ITOM (Discovery/Service Mapping) or ITAM (SAM, HAM) or IRM Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must Experience working in Scaled Agile environment Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations