38 Microsoft Licensing Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction while maintaining the quality of our services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong analytical skills to assess client needs and system performance.- Excellent communication skills to convey technical information clearly.- Ability to work collaboratively in a team-oriented environment.- Familiarity with software licensing policies and compliance. Additional Information:- The candidate should have minimum 0-2 years of experience in Software License Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Good To Have Skills: Experience with software compliance and auditing processes.- Familiarity with ticketing systems and customer relationship management tools.- Understanding of software licensing agreements and regulations.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Software License Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Educational Bachelor of Engineering,Bachelor Of Technology,BSc,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Science,Master Of Engineering Service Line Microsoft Practice Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Technical and Professional : Primary skills:EUC-Application Packaging Preferred Skills: Technology-EUC-AppPackaging-Flexera AdminStudio

Software Licensing consulatnt Principal/ Engagement Manager Location: This is a hybrid opportunity in Delhi-NCR-Noida, Gurgaon, Bangalore,Hyderabad Pune area. Shifts- 12 PM- 9 PM Mandatory Skills required-SAM pro, ELP,Software licensing,Stakeholder management . Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As an Engagement Manager , you will lead the delivery and relationship management for one of our most strategic, large multinational clients within our Software Asset Management (SAM) managed service offering. We will count on you to be responsible for ensuring the successful execution of the SAM managed service, driving strategic initiatives, managing operations, and building a strong, trusted partnership. Along the way, you will get to: Serve as the primary point of contact and trusted advisor for key stakeholders within a large, multinational client organization. Lead and oversee the successful delivery and evolution of the managed SAM service for the assigned client account. Manage day-to-day SAM operations, ensuring service level agreements (SLAs) are met and operational excellence is maintained. Drive and manage the portfolio of SAM initiatives and strategic projects for the client, including process transformation, compliance management, and optimization opportunities. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What were looking for Proven experience managing large, complex enterprise clients, ideally multinational organizations, with a focus on relationship management and service delivery. Demonstrated experience managing Software Asset Management (SAM) operations for significant accounts. Strong experience in managing SAM initiatives and strategic projects, including process improvement, compliance programs, and optimization efforts. Hands-on, practical experience with ServiceNow SAM Pro, including data management, configuration understanding, and leveraging its core functionalities.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage software license inventory and ensure compliance with licensing agreements.- Develop and implement software license management strategies and processes.- Monitor and track software license usage and ensure optimization.- Coordinate with vendors to negotiate software license agreements and renewals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software licensing models and agreements.- Experience in managing software license inventory and compliance.- Knowledge of software asset management best practices.- Good To Have Skills: Experience with IT asset management tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Software License Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Responsibilities: Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.). Install, configure, and test new applications and features in a sandbox/dev environment. Continuously explore ServiceNows latest capabilities, releases, and technologies to improve the platform and advise on best practices. Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement. Ensure data integrity, normalization, and reconciliation of discovery and inventory sources. Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools. Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures. Establish and promote best practices for ServiceNow development, security, governance, and release management. Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards. Lead workshops, gather requirements, and translate business needs into scalable technical solutions. Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions. Troubleshoot complex platform issues and recommend long-term solutions. Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency. Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.) Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules. Qualifications: Proven experience in architecting and implementing solutions on the ServiceNow platform. Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.). Excellent communication skills, capable of translating complex technical concepts into business-friendly language. Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub. Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem. Ability to work independently in a fast-paced environment, managing multiple initiatives. Experience creating documentation and establishing development standards and best practices. ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred. Band - B3 Location - Bangalore CBR - 200K Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow - SaaS. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Software Asset Management. Experience5-8 Years.

Job Description - Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity - Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management - Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience - Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Masters or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree) What You Will Do : We are currently seeking an experienced Asset Management Analyst. In this role, you will be responsible for assisting with the day-to-day administration of our global software portfolio. This position requires someone who has experience in the operational concepts/procedures of IT Software Lifecycle Management. This includes request management, license harvesting as well as partnering with the IT End Point Team for deployments. This also includes keeping the software licensing/subscription data evergreen in the system of record. This role will also act in a backup capacity to the IT hardware asset team in Trivandrum, assisting in onboarding, offboarding and equipment inventory reconciliation. These duties will be performed in a highly professional manner, utilizing great verbal and written communication skills Essential Job Functions Oversee the End User request process for installing approved software packages onto company endpoint devices Assist IT Software Asset Lead to correctly reflect the complete lifecycle of all IT software contracts/licenses/subscriptions in the system of record Assist in the lifecycle management of software contracts, licenses and subscriptions through quoting, PO processing and invoice reconciliation Assist in monitoring the Software Standardization process of vetting new software titles requested for use by company employees Uphold and promote the value of Software asset management policies, processes and procedures within the organization to ensure compliance and reduce risk. Assist in analysis of software usage data for billing and license reclamation purposes Additional Responsibilities Provide support for any software request related incidents in Service Now tool and resolving within SLA Escalate more complex problems or unresolved issues to the next level within team Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on software licensing questions Accept inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office (back up capacity) Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) (back up capacity) Address client questions using available information resources Comply with Corporate IT Service Management and Asset Management policies, procedures and directives Recommend process changes as needed to improve service levels Communicate company policies and standards to end users What You Will Need : Minimum 2-5 years’ experience with Service Now (Incident, Request, Asset Modules) Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, executives, and IT management. Must be able to work independently and self-directed, and within a team maintain IT Asset Management coverage and support model Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams, Word and Excel Experience working professionally with customers remotely via phone, chat, email, and in person Strong problem-solving, planning and organizational skills Must be proactive, punctual and be able to multitask efficiently Bachelor’s degree in business, Finance or IT related field 3+ Years Experience with Software Asset Management Basic understanding of IT Infrastructure in a Corporate Environment What Would Be Nice To Have : 3+ Years Experience with Microsoft Licensing and Portal Administration

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their understanding of software license management.- Develop and maintain comprehensive documentation of client interactions and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software compliance and regulatory requirements.- Experience with software asset management tools and processes.- Ability to analyze and interpret software usage data to optimize licensing.- Familiarity with troubleshooting techniques for software-related issues. Additional Information:- The candidate should have minimum 3 years of experience in Software License Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. -- Thanks & Regards, HR Amala Subject Matter Expert Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432469 |amala@blackwhite.in | www.blackwhite.in

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. -- Thanks & Regards, HR Janhavi Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432498| janhavi@blackwhite.in | www.blackwhite.in

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. -- Thanks & Regards, HR Deekshitha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432404| deekshitha@blackwhite.in | www.blackwhite.in

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. Thanks & Regards, HR Sneha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA Direct Number: 0867432406 /Whatsapp- 8951047887|

Job Title : License Fulfillment Analyst Qualification : Any Graduate Experience : 1+Years Must Have Skills : Able to Handle Inbound & Outbound calls, Customer Emails/Chats, Managing Escalations Hands-on experience in working on Software License Fulfillment. Very good understanding of License Provisioning Problem solving and analytical skills Customer/Client facing experience Proficient MS Excel & Preferred Telecom Background. Good to Have Skills : Good understanding of License Fulfillment. Clear written & oral communication skills with internal & external customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in working on Any CRM. Roles and Responsibilities : Support Request received on any CRM Tool i.e. related to software license fulfillment. Validating data received and working with sales, customer and technical team on License Provisioning and customer support cases. Track progress of request received. Use existing knowledge base to provide a customer facing root cause assessment. Able to handle customer inbound/ outbound call /chats and respond on time maintaining SLAs. Location : Bangalore CTC Range : 3.5 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : The Process lead role reflects a bridging role between supervision and executive layer. This role is responsible as a subject-matter expert and fulfills any training/knowledge deficiency and documentation in the process. At the same time work along with executive layer as guide and senior member. This role is important from a management perspective as it is the connecting role between people and process. Thanks & Regards, HR Tanishaa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA Direct Number: 0867432405 /Whatsapp- 7899490271 |

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Business Development Manager Role: The primary function of the BDM (Business Development Manager) is to grow Crayon business and selling them the Crayon range of products and services. This role will target customers/Partners who are Large Corporates and will: Hunt for customers on License Optimization / Assess customer needs and problems on licensing Advise customers on premise / cloud and licensing optimization Help the customers understand and better manage licensing Will work with partner to build a motion of public & private cloud Able to build the GTM will partners for their offerings The BDM does this by gathering 360 Customer insight understanding their business, IT adoption and growth plans and by building a trusted relationship with Business Decision Makers, incl. the CEO, CFO, CIO and other senior members of the customer Org. The BDM should have good understanding of the Licencing and is supported by Cloud Presales and SAM specialist. The BDM drives growth by Selling License Agreements, Cloud products, Solution like communication & messaging, collaborating, Virtualization ( Redhat/Microsoft/VMware), Backup products ( Veeam/Acronics/Commvault/Double Take, etc..), O365, Azure and SAM & Deployment Services. Role Attributes: 1. Possess sound domain knowledge of AWS / MS Azure (PaaS SaaS and IaaS), Public/Private Secured Cloud 2. Preferable guys from LAR (Large account reseller), VAR (Value added resellers) or any Microsoft Partner or AWS partner community 3. Understand the Microsoft Licensing Model, MCP preferred 4. Focus on long-term sustainable Growth. 5. In-depth knowledge of customers business environments and needs 6. Ability to build long-term Relationships and have solid and meaningful business impact conversations. 7. Broad knowledge of the Microsoft Platform, and the ability to map the same to create a business impact to the customer. 8. Knowledge of other software publishers is always welcome as well. 9. Collaborates with customers and the extended teams (SAM, Licensing & Deployment) to generate a comprehensive Plan (including business, organization, infrastructure, and competition) and a growth plan for accounts 10. Collaborates with vendors and the extended teams (Microsoft, Adobe etc.) to generate a co-selling joint GTM Plan. 11. Develops a plan to identify and qualify a set number of opportunities for product sales and solutions sales with customers 12. Provides analysis of overall customer IT plan and creates a plan to grow wallet share from high priority accounts 13. Execute marketing campaigns for the assigned territories Qualifications: A BE/MBA or equivalent degree Candidates with relevant experience and an appetite to understand and learn SAM & Licensing for the Enterprise business will be considered. A certification for SAM/Licensing will be a plus. Experience and understanding of Virtualization technologies and their licensing is also highly desirable. Service Provider experience will be preferred Experience & Requirements: Must have a good knowledge of Microsoft licensing both on Premise and Cloud. Good connect with end customers and partner is essential Brief knowledge about Backup , Virtualization technologies, Cloud Environment Minimum 8+ years of experience in IT Software Sales. Experience in sell through model will be preferred Sales & Negotiation experience is required. Experience in Consultative Selling is recommended. Extensive experience in working within teams is required. Experience in Sales process (CRM) is recommended. Prefer a certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), consultative selling. Candidates with additional training or education in Business, Sales or Marketing is preferable.

Crayon's business in the large / Midmarket segments that have been identified for Tele-Sales. This involves building customer relationships, growing the existing footprint, and selling customers O365, MOLP, and other run-rate products and engaging BDMs in selling Solutions like communication and messaging, collaboration, Virtualisation, O365, Azure, and SAM and deployment ISR: Inside Sales Representative Role: The primary function of the ISR (Inside Sales Representative) is to grow Crayon business in the Large / Midmarket segments that have been identified for Tele - Sales and building customer relationships, growing existing footprint and selling them the Crayon range of products and services. This role will target customers who are corporate, public, educational, or Government and will: Hunt for customers on Licensing Optimization Assess customer needs and problems on licensing Advise customers on-premise/cloud and licensing optimization Help the customers understand and better manage licensing Offer the customer with licensing procurement through crayon. The ISR does this by gathering 360 Customer insight understanding their business, IT adoption and growth plans and by building a trusted relationship with IT, and engaging the BDMs for depth to build relationships at senior levels incl. the CEO, CFO, CIO and other senior members of the customer Org. The ISR should have a good understanding of the Licencing. The ISR drives growth by Selling, O365, MOLP and other run rate products and engage BDMs on selling Solution like communication & messaging, collaborating, Virtualisation, O365, Azure and SAM & Deployment Services. Role Attributes: 1. Understand the Microsoft Licensing Model, MCP preferred 2. Knowledge of customers business environments and needs 3. Ability to have solid and meaningful business impact conversations. 4. Broad knowledge of the Microsoft Platform, and the ability to map the same to create a business impact to the customer. 5. Knowledge of other software publishers is always welcome as well. 6. Develops a plan to identify and qualify a set number of opportunities for product sales and solutions sales with customers 7. Provides analysis of overall customer IT plan and creates a plan to grow wallet share from high priority accounts 8. Execute marketing campaigns for the assigned territories 9. Order process BOM Preparation, Proposal Preparation, Managing Renewals and Anniversaries Qualifications: A BE/MBA or equivalent degree Candidates with relevant experience and an appetite to understand and learn SAM & Licensing for the Enterprise business will be considered. A certification for SAM/Licensing will be a plus. Experience and understanding of virtualization technologies and their licensing is also highly desirable. Experience & Requirements: Must have a good knowledge of Microsoft licensing. 3+ years of experience in Sales. Good understanding of Technology is required Sales & Negotiation experience is required. Experience in Consultative Selling is recommended. Extensive experience in working within teams is required. Experience in Sales process (CRM) is recommended. Candidates with additional training or education in Business, Sales or Marketing is preferable.

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: Software Asset Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Description for Azure IAM (architect / Implementation / Consultation) Resource: Good understanding & experience of Azure Entra, Risk Based Authentication, Conditional Access, Identity Protection, SSPR, and market trends to achieve password less authentication services, IGA. Hands on experience on Saviynt IGA, SSO , Application onboarding /configuration Implementation / Architectural / deployment and integration exposure using Azure Entra Demonstrated experience with Office 365 security sign-on and multi-factor authentication Provide assistance to support team (If required) in operations, maintenance and troubleshooting of all components for the Saviynt IAM infrastructure and its dependencies. Implement security requirements for Azure Entra ID & IGA Knowledge in Power Shell scripting for deploying the Resources (Added Advantage) Hands on experience configuring Defender for Cloud Apps (MCAS) protection and governance policies. Good understanding of Microsoft licensing and service plans for Security and Compliance services Able to prepare HLD, LLD documentation. Able to analyses Azure log analytics aggregated log files for better troubleshooting Able to identify Cost saving factors in the Environment Ability to communicate effectively verbally and in writing while interacting with internal, peers, management, and other teams to build relationships and use facilitation skills with both technical and non-technical personnel. Coordinating with Onshore Teams for Technical Reviews and Suggestions Must have strong troubleshooting skills. Sc300 Certification is an added advantage .

About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. For more details check out http://www.generalmills.com Purpose of the role The D&T Analyst II Software License Compliance - VMO is an individual contributor role that requires strong project management skills, excellent client communication, and a deep understanding of SAM best practices. Key Accountabilities 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Lead the development and implementation of enterprise-wide SAM frameworks and processes. Define requirements and act as Product Owner for SAM tool implementations (ServiceNow, Flexera, SAMPro preferred). Manage the lifecycle of software assets, ensuring license compliance and minimizing risk. Review and interpret complex software contracts, including agreements, subscriptions, and support terms. Develop and maintain accurate entitlement license positions for major software publishers. Conduct regular software audits and manage publisher renewals. Identify and implement opportunities for optimization, cost savings, and risk mitigation within hardware and software asset lifecycles. Provide expert guidance on application rationalization. Collaborate with stakeholders across the organization to ensure alignment and support for SAM initiatives Preferred Qualifications 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Proven experience leading large-scale SAM projects within an enterprise environment. Deep understanding of SAM tools (ServiceNow, Flexera, SAMPro, etc.) and their integration with discovery sources. Expertise in Software Publishers - Microsoft,IBM, Oracle, Expertise in software contract review and interpretation. Strong analytical and problem-solving skills. Data Analysis & Visualization: Proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) to extract insights from SAM data and create compelling reports. ITIL Certification: Demonstrates a broader understanding of IT service management best practices. Cloud SAM Experience: Experience managing software assets in cloud environments (AWS, Azure, GCP) ITIL and Tool Certification preferred

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Troubleshoot and resolve application defects and issues. Stay updated with the latest industry trends and technologies. Assist in the testing and deployment of applications. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM). Experience with ServiceNow platform and its various modules. Strong understanding of IT asset management processes and best practices. Knowledge of software licensing and compliance. Experience in designing and implementing ServiceNow SAM solutions. Good To Have Skills:Experience with IT Service Management (ITSM) processes. Familiarity with ServiceNow Discovery and Service Mapping. Experience with ServiceNow integrations and APIs. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 2 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Ensure smooth operation of the system or application by monitoring and maintaining its functionality. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Good To Have Skills:Experience with ServiceNow Software Asset Management (SAM). Strong understanding of software license management principles and best practices. Knowledge of software asset management tools and systems. Ability to analyze license usage and optimize license utilization. Familiarity with license compliance and audit processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Software License Management. This position is based at our Bengaluru office. A Graduate with 15 years of education is required. Qualifications Graduate with 15 years of education

The Flexera role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Flexera domain.