Job : IT Service Manager Jobs in Mumbai (J49094)- Job in Mumbai IT Service Manager (Job Code : J49094) Job Summary BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, ME-Comp/IT, ME-Other, MSc-Comp/IT, MSc-Other, MTech-Comp/IT, MTech-Other IT-Software/Software Services IT Software - Application Programming / Maintenance Key Skills: (IT Service OR ITService OR IT-Service OR ITSM) AND (Manager OR Management) AND Regulatory AND Compliance Thursday, June 5, 2025 Company Description Our Company is the latest addition as an IT outsourcing provider for Group Worldwide. Supported by Companies Group, an 18 billion Euro organization operating in over 25 countries, company aims to offer technology services to the group. In the near future, Our company will drive its digital ambitions and establish offshore development centres in various cities across the country. Our Company will also focus on developing expertise and offering career opportunities in a wide range of technologies within the insurance sector. Job Description Exp: 9 to 14 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role 5 Days Working Must have skills: - Product Management, including budgeting and managing contracts - Managing third party vendors - Stakeholder management, especially towards business colleagues Ideal: - Experience in a regulated environment such as banks or insurance Role: Steering and constantly improving the most efficient run model for IT applications Taking responsibility for stable operations based on Service Management guidelines according to ITIL Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level Monitoring services according to Company, IT- and Application Managed Services standards Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards. Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency. Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs) Required: University degree in a technical discipline or IT-related education with several years of professional working experience Deep experience in IT Service Management and in managing of global distributed teams. Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape Preferably basic knowledge of SAP, . Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services Excellent command of English and German Team player and clear customer focus, open to establish new ways of working

? ?Job Description ?Responsibilities Participate in requirement analysis Design, Develop and Maintain . NET solutions (Web Based Applications) Write clean, efficient code based on specifications Revise, update, refactor the code Improve existing software (Web Based Applications) Develop documentation throughout the software development life cycle (SDLC) Perform and initiate unit testing of enhancements with the internal groups to ensure accuracy, integrity, interoperability and completeness to achieve desired results Use sourced code management tool (e. g. , Microsoft Team Foundation Server) to maintain code changes Adheres to department policies, procedures and standards in the development and implementation of software Create technical/functional documentation for reference and reporting Troubleshoot, debug Web Applications Update technical and functional (industry expertise) skills Skillset and Requirements Must have 1 to 4 years of experience as DOT NET developer (C# or VB. NET) Proficient in VB. NET or C#. NET, with a good knowledge of their ecosystems and familiarity with ASP. NET framework Hands on experience on JavaScript, jQuery, AJAX, XML, Angular Strong understanding of object-oriented programming Working knowledge of SQL and PL SQL is an added advantage Good verbal and written communication skills in English Fluent in communication with counterparts in United States to obtain/impart clarity, if needed Resourcefulness and troubleshooting aptitude Attention to detail

Job Title: SOC Malware Analysis Reverse Engineering SME Location: UniOps Bangalore RESPONSIBILITIES The person in this role is expected to generate leads for the Incident Response team for timely threat assessment, containment and response actions. It is expected that the person leads malware analysis and reverse engineering function and coordinates with internal/external cyber investigation teams for enabling effective response. Dissects malware samples to reverse engineer and conduct static and dynamic/behavioral analysis to extract IoCs and determine TTPs to help assess the relevant threat better and potential impact. Utilizes latest and advanced knowledge of relevant malware analysis tools and technologies (such as debuggers, compilers and sandboxes) for analyzing the threats and for supporting investigations. It is expected that the person in this role can leverage specialized knowledge, skill and experience to de-obfuscate and reverse engineer heavily obfuscated and virtualization/sandbox aware samples. Leads malware analysis lab capability building and investigations. The person in this role is expected to effectively integrate and automate relevant capabilities (such as Threat Intel IoCs, EDR, NDR, SIEM, etc) for context enrichment and to enable effective threat assessment at scale and with speed. Ensures that all analysis and investigations are appropriately conducted and documented as per cardinal forensic and operational security principles and organisation s SOPs. KEY REQUIREMENTS MANDATORY Strong ethics, communication and team skills Hands-on experience with Enterprise SIEM (like Splunk, QRadar, Sentinel, etc) and EDR tools (like Microsoft Defender, CrowdStrike Falcon, etc) Hands-on experience with relevant debuggers, compilers and malware analysis tools (like windbg / ollydbg, IDA Pro, ghidra, procmon, wireshark / tshark, fiddler, etc) Hands-on experience in working with yara and sigma rules for threat assessment at scale. Minimum 10 years of enterprise experience in global SOC (Security Operations Centre) operations and minimum 5 years of hands-on malware analysis experience. Working knowledge of at least one of the scripting tools: Python/ Perl/ PowerShell. GIAC Certification GCFA or GREM

Job Title: Cyber Security Forensics SME Location: UniOps Bangalore ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: RESPONSIBILITIES The person in this role is expected to generate leads for the Incident Response team (based on forensic evidence) for timely containment and response actions. It is expected that the person leads all in-house investigations and also coordinates with external investigators/specialists in major incidents. Conducts forensics analysis of cyber security incidents to deduce RCA and understand the relevant threat (for example malware behaviour and TTP through static and dynamic analysis) and potential impact. Utilizes latest and advanced knowledge of SOC Technologies and Forensic technologies (such as Memory Forensics, Network Forensics, Filesystem Forensics, Malware analysis and Reverse Engineering, Device Forensics - HDD/SSD/Smart Phone) across various platforms (end-points, servers, AWS/Azure/GCP cloud) and Operating Systems (Windows, Linux, UNIX, Mac, AIX, etc. ) for supporting Forensics investigations. Participates in scoping discussions with stakeholders for forensics capability projects and investigations to understand the requirement, identifies and communicates feasibility and approach, undertake and follow-up actions till timely delivery and successful conclusion. Ensures that all investigations are appropriately conducted and documented as per cardinal forensic principles and evidence handling (collection, analysis, sharing and preservation) is compliant to the process. Effectively and timely triage and respond to incident investigation. KEY REQUIREMENTS MANDATORY Strong ethics, communication and team skills Hands-on experience with Enterprise SIEM (like Splunk, QRadar, Sentinel, etc) and EDR tools (like Microsoft Defender, CrowdStrike Falcon, etc) Hands-on experience with Enterprise Forensics tools (like EnCase, FTK, AXIOM, etc) Hands-on experience in memory forensics, network forensics and malware analysis Minimum 10 years of enterprise experience in a global SOC (Security Operations Centre) / DFIR (Digital Forensics or Incident Response) domain. Working knowledge of at least one of the scripting tools: Python/ Perl/ PowerShell EnCase Certified Examiner (EnCE) GIAC Certification GCFE/ GCFA/ GREM/ GNFA

Role & responsibilities Lead the third-party risk management program to assess and report vendor-related risks. Enhance the VRM framework to address evolving threats across cyber, compliance, privacy, ESG, and more. Apply strategic thinking to improve the program through continuous innovation. Manage vendor lifecycle activities including governance, profiling, and risk assessments. Serve as SME across domains like InfoSec, Data Privacy, BCP, and Regulatory Compliance. Identify relevant and emerging risk domains based on vendor service scope. Conduct and review assessments using the VRM framework and update risk profiles. Collaborate with vendors on mitigation strategies and track remediation efforts. Improve assessment tools and coordinate with internal and external stakeholders. Present reports, support audits, and respond to queries on vendor risk posture. Demonstrated experience working with senior stakeholders and external clients. Preferred candidate profile Strong knowledge of Data Privacy Regulations (e.g., GDPR, CCPA), Cloud Security, and Business Continuity Planning. Ability to analyze the data and create various reports for senior management. Skilled in risk assessment frameworks and advanced MS Office tools. Excellent analytical, problem-solving, and communication abilities. Experienced in mentoring junior team members and managing time effectively. Self-motivated, collaborative, and adaptable to global, cross-functional environments. Familiarity with tools like Process Unity or ServiceNow is an added advantage. Minimum 5 years of experience in team or people management. Education - Graduate or postgraduate degree in Computer Science, Information Technology, Cybersecurity, or a related field. Professional Qualifications - ISO 27001 Lead Auditor, CISA, CISM, CISSP, CRISC, or equivalent. Experience - 1215 years of overall experience in Information Security, Cybersecurity, and Risk Management. OR Minimum 8-10 years of hands-on experience in Vendor Risk Management / Third-Party Risk Management.

Overview Exp: 9+ years Skills: Working capital Location : Hyderabad About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. Responsibilities Client & Agency Service: Collaborate closely with fellow Working Capital Managers and Analysts to produce monthly Working Capital reports (Accounts Receivable and Accounts Payable) for all Omnicom Media Group agencies. Extract and consolidate Working Capital data from various platforms (Media Ocean, Microsoft D365, Cognos) and generate customized Excel reports as required. Accurately load Working Capital data into Hyperion Financial Management (HFM), proactively identifying and resolving discrepancies prior to submission, while adhering to internal deadlines. Perform monthly reconciliations between Working Capital data and the General Ledger within HFM. Review monthly cash forecasts submitted by BPMs for accuracy and provide weekly updates on cash status to senior leadership. Present summarized Working Capital insights, including detailed explanations of account balances such as past due amounts, unbilled media/revenue, negative working capital, and year-over-year variances, during monthly senior management meetings. Schedule and facilitate AR and Cash Forecast status meetings with BPMs and Finance Directors. Ensure adherence to Omnicom’s Credit Policy and procedures. Support the onboarding of new clients onto the Credit Voyager platform. Maintain accurate credit insurance records and ensure correct linkage of policy details within the system. Carry out administrative duties such as reviewing credit insurance broker portals and ensuring effective management of credit insurance documentation and workflows. Flexible to work in 14:00-23:00 / 15:00 – 00:00 hrs Shift Qualifications You will be working closely with: Global Finance Leaders / members of agency Finance Team and will have responsibilities to achieve group goals with respect to Reporting, Planning, Forecasting, Working Capital, and accounting support. This may be the right role for you if you have. Bachelors or Post Graduate Degree in accounting or finance with 8-12 years of experience in business FP&A Operations (mandatory). Having prior experience into R2R processes is (Preferred) Proficient in Advanced Excel and ability to quickly learn any new ERP or BI Tools Having Good Knowledge of US GAAP. Flexibility to take up different assignments and not limit oneself to specific set of activities Ability to work both independently and in a team oriented, collaborative environment Flexible and Result Oriented with Strong Written & Oral Communication Skills Experience in Hyperion Financial Management or Power BI tool is a plus

We are looking for a forward-thinking Microsoft Copilot Studio AI Engineer to join our growing innovation team. In this role, you will lead the design, development, and deployment of intelligent agents using Microsoft Copilot Studio and Azure AI tools . You will work closely with cross-functional teams to automate business workflows, boost productivity, and deliver outstanding user experiences across platforms like Microsoft 365, Salesforce, Workday, Dynamics 365, and more. This position offers the opportunity to shape enterprise-wide AI transformation by combining low-code/no-code tools with advanced AI orchestration using Azure AI Studio, Foundry, and OpenAI. ** Shortlisted candidates will participate in a 2-hour interview round , including a presentation of their real-world AI or Agentic AI project experience , with a focus on agent design, prompt engineering, and enterprise impact. KEY RESPONSIBILITIES Collaborate with stakeholders to identify business needs and define Copilot use cases. Design, build, and optimize intelligent agents using Microsoft Copilot Studio, Azure AI Studio, and Azure AI Foundry. Integrate agents into enterprise ecosystems such as Microsoft 365, Power Platform, Salesforce, Workday, and others via APIs and connectors. Deploy agents across channels, including Microsoft Teams, Slack and web. Enhance automation using Azure Logic Apps, Azure Functions, and Azure Cognitive Services. Monitor and analyze performance using Azure Monitor, Application Insights, and feedback telemetry. Design human-in-the-loop (HITL) workflows to support accuracy, compliance, and trust. Apply Responsible AI principles in development, testing, and deployment processes. Build reusable templates, connectors, and governance frameworks for agent scalability. Stay current with Microsoft Copilot platform updates and industry best practices. Rapidly prototype and iterate in sandbox environments to test new agent capabilities. SKILLS & QUALIFICATIONS - Required Skills & Expertise Core Engineering Skills Proven hands-on experience with Microsoft Copilot Studio, Power Platform, and Azure AI services. Experience building solutions with Azure AI Foundry, Azure OpenAI, and Cognitive Services. Solid programming background in C#, JavaScript, Python, or equivalent. Proficiency with large datasets and BI tools for telemetry and feedback integration. AI/LLM Expertise Proficient in working with large language models (LLMs), including prompt engineering, fine-tuning, and evaluation using established AI benchmarking frameworks. Deep understanding of agent orchestration patterns, including memory management, feedback loops, tool use, and human-in-the-loop (HITL) systems. Experience designing and deploying intelligent copilots using Azure AI Studio or Copilot Studio, with a focus on grounding, safety, and user experience. Enterprise Integration Experience integrating with enterprise systems such as Salesforce, Workday, and Microsoft 365. Knowledge of API development, RBAC, data governance, and enterprise-grade security. Preferred Qualifications Experience with Microsoft 365 Copilot, Copilot connectors, and multi-channel AI deployments. Understanding of conversational UX, agent lifecycle management, and middleware integration. Microsoft certifications such as PL-500, AI-102, or Power Platform Solution Architect. Bachelor's degree in computer science, Engineering, or a related technical discipline.

Position: Paid Search Campaign Marketer (SAKJ: South Asia, Korea, Japan) Job Description: What You Will Be Doing We believe that data-enabled digital capabilities and customer experiences, data-driven decisions, and predictive commercial insights, are all essential to achieving customer value and business growth at scale. The Digital organization drives this at Arrow by creating scalable, innovative, value-creating digital strategies, capabilities, and operations for the Global Components business. The Paid Search Campaign Marketer (SAKJ) is responsible for strategizing and executing paid search campaigns across the South Asia, Korea, and Japan regions. This strategic role requires an individual who can analyze and optimize campaign performance while navigating the diverse digital landscapes of these markets. The ideal candidate will excel in implementing data-driven optimizations, managing various ad formats, and collaborating with regional stakeholders to ensure alignment with business objectives and maximize ROI. If youre passionate about driving business growth through targeted paid search campaigns in diverse Asian markets and enjoy working in a dynamic, results-oriented environment, this is the role for you! Key Responsibilities SAKJ Paid Search Lead Provide strategic recommendations & input for regional expectations in global strategy Manage and optimize Performance Max, Responsive Search Ads, and Dynamic Search Ads for the SAKJ specific Google & Bing Campaigns Lead SAKJ Supplier Campaign Execution & Management Optimize channel diversification and explore new opportunities (emerging platforms, AI tools) Support analytics alignment for all paid search channels Develop regional paid search strategies that align with market-specific behaviors and trends Execute and monitor campaigns across multiple countries with sensitivity to local market nuances Establish and track performance metrics to evaluate campaign effectiveness Identify growth opportunities in the SAKJ region and recommend budget allocation adjustments Performance Optimization Analyze campaign data to identify trends, opportunities, and challenges specific to SAKJ markets Prepare comprehensive performance reports for stakeholders with actionable insights Conduct regular A/B testing to improve campaign effectiveness and efficiency Manage account structure to ensure optimal organization and performance Monitor competitor activities in the region and adjust strategies accordingly Implement best practices for keyword selection, ad copy development, and landing page optimization Work with analytics teams to ensure accurate tracking and reporting Collaborate with regional marketing teams to align paid search efforts with broader marketing initiatives Stay current with platform updates & industry trends relevant to SAKJ markets What we are looking for 3+ years experience in paid search marketing with specific knowledge of SAKJ markets Proven track record managing successful Google Ads & Microsoft Advertising campaigns Strong analytical skills with ability to translate data into actionable insights Experience managing regional campaigns with sensitivity to local market needs Proficiency with Google Ads, Microsoft Advertising, & related analytical tools Working knowledge of one or more SAKJ region languages preferred Understanding of regional search behaviors and digital ecosystems Excellent communication skills for cross-functional collaboration Strong attention to detail and ability to manage multiple priorities Experience working with other digital marketing channels in the SAKJ region Knowledge of regional regulations affecting digital advertising Familiarity with regional search engines beyond Google and Bing Experience working in a global organization with matrix reporting structures Demonstrated ability to adapt global strategies to regional implementations Preferred Qualifications: Google Ads and Microsoft Advertising certifications Experience with marketing automation and CRM integration Familiarity with regional search engines beyond Google and Bing What s In It for You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Insurance Bonus Growth Opportunity And more! About Arrow Arrow Electronics, Inc. (NYSE: ARW), Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India Time Type: Full time Job Category: Marketing and Communications

Shift: 11 AM ?? 8 PM IST Location: Preferably Hyderabad, Remote can be considered No of Positions: 1 Job Type: Fulltime Job Overview: We are looking for a Microsoft Fabric Solution & Data Architect to join our dynamic team. In this role, you will be responsible for designing and delivering cutting-edge data solutions using Microsoft Fabric and related technologies. This role involves working closely with stakeholders to optimize performance, scalability, and reliability of data platforms. You will work with large datasets, optimize data workflows, and implement best practices for data storage, security, and real-time data analytics. Key Responsibilities: Work with large datasets to solve complex analytical problems. Conduct end-to-end data analyses, including collection, processing, and visualization. Collaborate with cross-functional teams, including data scientists, software engineers, and business stakeholders, to develop data-driven solutions. Design and develop data warehouse and lake house solutions using Microsoft Fabric. Collaborate with business and technical stakeholders to gather requirements and define data strategies. Implement data modeling, data pipeline development, and data governance best practices. Optimize data storage formats such as Parquet, ORC, and AVRO. Work with Azure tools including Azure Data Factory, Synapse Analytics, SQL DB, and Databricks. Ensure security, compliance, and performance of data solutions. Provide technical leadership and guidance to data engineers and analysts. Stay updated on industry trends and Microsoft Fabric advancements. Required Technical Skills: 10+ years of experience in data architecture and engineering in Microsoft Cloud solutions. Expertise in Microsoft Fabric, Azure Data Services, and data integration. Strong proficiency in SQL, Python, and Power BI. Experience with data warehousing, ETL processes, and data modeling. Knowledge of cloud platforms, particularly Microsoft Azure. Excellent communication and problem-solving skills. Microsoft Certifications (e.g., DP-600, DP-203, AZ-305) are highly desirable. Experience in data warehousing, data modelling, and dimensional schemas. Knowledge of data structures and algorithms to optimize data processing. Preferred Qualifications: Azure Solutions Architect Expert Certification or similar. Microsoft Fabric Data Engineer, Fabric Analytics Engineer Certification or similar. Bachelor??s or Master??s degree in computers, engineering, or relevant areas. Knowledge of CI/CD pipelines for data engineering workflows. Strong analytical and problem-solving skills. Using DevOps for development and deployment. Agile methodologies like Scrum, XP or similar. Experience in AI and ML model deployment is a plus.

Responsibilities: * Manage client relationships * Ensure timely payments * Maintain financial records using Tally & Microsoft software * Meet sales targets * Prepare monthly reports Prapare Invoice Amount receivables Amount Payables

Assisting experienced employees with their daily tasks and responsibilities. Observing and gaining hands-on experience in various aspects of the job. Receiving feedback and guidance from supervisors and mentors. Completing assigned projects and tasks under the supervision of experienced employees. Collaborating with team members and contributing to team projects. Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Get in touch with us to see what we can do for your company. Ahmedabad, Pune, Hyderabad About DataOrb DataOrb is revolutionizing how organizations understand and utilize their customer data. We enable businesses of all sizes from ambitious startups to Fortune 500 companies to unlock insights from their customer interactions across conversational, transactional, and structured datasets. Founded by veterans from Google, Amazon, Microsoft, and Samsung, were driven by a shared mission to democratize customer intelligence and make AI accessible to everyone. The Opportunity We are seeking a highly-skilled, experienced ML Engineer to join our expanding AI/ML team. In this role, you will help develop and design technology solutions that are scalable, relevant, and critical to our company s success. You will focus on Machine Learning development throughout all phases of the development lifecycle and must have a solid skill set, a desire to continue to grow as a developer, and a team-player mentality. Core Responsibilities Utilize proven hands-on experience with transformer architectures to design, train, and customize models for LLM. Apply your expertise in ML to Implement and customize generative AI architectures towards various tasks such as text summarization, classification, etc. Develop NLP based solutions for use cases defined by product leadership. Gather and prepare data for training and evaluation. Work with stakeholders to understand their needs and requirements and be able to propose and manage the product roadmap. Collaborate with cross-functional teams to develop and deploy innovative solutions that leverage generative AI Explore new developments in the domain and technologies to define the technical stack for the applications. Required Qualifications Bachelors degree in Computer Science or a related field Proven hands-on experience with transformer architectures, including design, training, and customizing LLMs for various downstream tasks. Demonstrable experience in ML with solving problems in NLP. Minimum of 2 years of coding experience in Python. Minimum of 2 years of experience in ML and NLP. Ability to think independently and solve complex problems effectively in these areas. Experience with SQL Excellent problem-solving and analytical skills Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Skills The ability to work independently and as part of a team The ability to work under pressure and meet deadlines The ability to learn new technologies quickly The ability to communicate effectively with technical and non-technical audiences Desired Experience Background in working on SaaS products Experience with AI/ML products ML Engineer experience Educational Requirements Bachelors Or Master s degree in one of the following fields: Bachelor of Computer Science Bachelor of Engineering (Information Technology) Masters of Computer Science Master of Engineering (Information Technology) OR Equivalent professional experience in ML Engineering (typically 2+ additional years of hands-on experience beyond the base requirement) Technical Skills Python, ML, NLP, LLM, Jupyter Notebooks, Langchain, TensorFlow, MongoDB. Why Join DataOrb Mission: Be part of democratizing customer intelligence and making AI accessible Impact: Shape how organizations understand and serve their customers Team: Work with experienced leaders from top tech companies Growth: Rapid scaling environment with significant learning opportunities Culture: Autonomous, trust-based environment focused on outcomes Benefits: Flexible work arrangements Comprehensive health coverage Generous PTO policy Professional development support Competitive compensation package Our Values Customer Obsession: We practice what we preach Democratizing Technology: Making complex solutions accessible Innovation with Purpose: Solving real customer problems Trust and Autonomy: Freedom to create and deliver excellence Upload CV (PDF, DOC, DOCX - max 10MB) Upload your resume Upload failed. Max size for files is 10 MB. LinkedIn Profile (Optional) When can you start a new role? Labor et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Your application has been received. Our team will carefully review your profile, and if there s a potential match, we ll be in touch soon. Oops! Something went wrong while submitting the form. Turning Customer Interactions into Revenue Opportunities. Thank you! Your submission has been received! Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. 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Total Yrs. of Experience 10 yrs Relevant Yrs. of experience 10 Yrs Detailed JD (Roles and Responsibilities) Platform knowledge on MDM (Android & iOS/iPadOS) Samsung KNOX enrollment for Fully Managed devices Apple business Manager (ABM) - DEP & VPP Manage the deployment, configuration, and ongoing support of Microsoft Intune. Develop and implement Intune policies for mobile device management, including security and compliance. Monitor and maintain device compliance and security posture through Intune. Provide technical support and troubleshooting for Intune-related issues. Collaborate with IT and security teams to implement best practices for mobile device security. Conduct regular audits and assessments of Intune policies and configurations. Assist with onboarding new devices and users into Intune environment. Stay updated with Intune features and updates, and recommend improvements or new configurations. Train end-users on Intune functionality and best practices for mobile device security. Configure supervised device enrollment for enhanced management capabilities. Implement and manage BYOD enrollment scenarios in Intune, ensuring security and user privacy. Set up Apple Business Manager integration with Intune for managing Apple devices. Configure Volume Purchase Program (VPP) setup using Intune connector for streamlined app distribution. Prepare Low-Level Design (LLD) and High-Level Design (HLD) documents for Intune configurations and implementations Mandatory skills MDM, Intune, Android and IOS, Ipad OS Desired/ Secondary skills PowerShell script, Domain Intune

Grade IResponsible for supporting the delivery of business analysis and consulting processes and procedures for the defined specialism using basic technical capabilities, developing working relationships to provide support with queries, issues and ad-hoc requests and assisting with quality assurance services. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation. Entity: Technology IT&S Group Job Description: You will work with Being part of a digital delivery data group supporting bp Solutions, you will apply your domain knowledge and familiarity with domain data processes to support the organisation. Part of bp s Production & Operations business, bp Solutions has hubs in London, Pune, and Houston. The data team provides daily operational data management, data engineering and analytics support to this organisation across a broad range of activity from facilities and subsea engineering to logistics. Let me tell you about the role A data analyst collects, processes, and performs analyses on a variety of datasets. Their key responsibilities include interpreting complex data sets to identify trends and patterns, using analytical tools and methods to generate actionable insights, and creating visualizations and reports to communicate those insights and recommendations to support decision-making. Data analysts collaborate closely with business domain stakeholders to understand their data analysis needs, ensure data accuracy, write and recommend data-driven solutions and solve value impacting business problems. You might be a good fit for this role if you: have strong domain knowledge in at least one of; facilities or subsea engineering, maintenance and reliability, operations, logistics. Strong analytical skills and demonstrable capability in applying analytical techniques and Python scripting to solve practical problems. are curious, and keen to apply new technologies, trends & methods to improve existing standards and the capabilities of the Subsurface community. are well organized and self-motivated, you balance proactive and reactive approaches and across multiple priorities to complete tasks on time. apply judgment and common sense - you use insight and good judgment to inform actions and respond to situations as they arise. What you will deliver Be a bridge between asset teams and Technology, combining in-depth understanding of one or more relevant domains with data & analytics skills Provide actionable, data-driven insights by combining deep statistical skills, data manipulation capabilities and business insight. Proactively identify impactful opportunities and autonomously complete data analysis. You apply existing data & analytics strategies relevant to your immediate scope. Clean, pre-process and analyse both structured and unstructured data Develop data visualisations to analyse and interrogate broad datasets (e.g. with tools such as Microsoft PowerBI, Spotfire or similar). Present results to peers and senior management, influencing decision making What you will need to be successful (experience and qualifications) Essential MSc or equivalent experience in a quantitative field, preferably statistics. have strong domain knowledge in at least one of; facilities or subsea engineering, maintenance and reliability, operations, logistics. Hands-on experience carrying out data analytics, data mining and product analytics in complex, fast-paced environments. Applied knowledge of data analytics and data pipelining tools and approaches across all data lifecycle stages. Deep understanding of a few and a high-level understanding of several commonly available statistics approaches. Advanced SQL knowledge. Advanced scripting experience in R or python. Ability to write and maintain moderately complex data pipelines. Customer-centric and pragmatic mindset. Focus on value delivery and swift execution, while maintaining attention to detail. Excellent communication and interpersonal skills, with the ability to effectively communicate ideas, expectations, and feedback to team members, stakeholders, and customers. Foster collaboration and teamwork Desired Advanced analytics degree. Experience applying analytics to support engineering turnarounds Experience with big data technologies (e.g. Hadoop, Hive, and Spark) is a plus. About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills:

Grade JResponsible for supporting the delivery of business analysis and consulting through assisting with a variety of activities including documenting queries, issues and ad-hoc requests that in support of development of business cases that may be converted into deliverable IT solutions and /or IT projects. Entity: Technology IT&S Group Job Description: You will work with You will be part of the P&O data group, you will apply your domain knowledge and familiarity with domain data processes to support the P&O organisation and HSE teams. The team provides daily operational data management, data engineering and analytics support to this organisation across a broad range of disciplines and applications. Specifically within the HSE area this includes: safety, health and environment, risk management, incident reporting, compliance and emissions reporting. Let me tell you about the role A data analyst collects, processes, and performs analyses on a variety of datasets. Their key responsibilities include interpreting complex data sets to identify trends and patterns, using analytical tools and methods to generate actionable insights, and crafting visualizations and reports to communicate those insights and recommendations to support decision-making. Data analysts collaborate closely with business domain collaborators to understand their data analysis needs, ensure data accuracy, write and recommend data-driven solutions and begin value impacting business problems. What you will deliver Have an understanding of applying analytics in one or more key areas within the health, safety and environment domain e.g. causal analysis, predictive analytics etc. Provide actionable, data-driven insights by combining deep statistical skills, data manipulation capabilities and business insight. Proactively identify impactful opportunities and complete data analysis. Clean, pre-process and analyse both structured and unstructured data Develop data visualisations to analyse and interrogate broad datasets (e.g. with tools such as Microsoft PowerBI, Spotfire or similar). What you will need to be successful (experience and qualifications) Essential Bachelor s degree or equivalent experience in a quantitative field, preferably statistics. Experience working within safety, health, environmental or risk management & reporting domains including root cause analysis, causal analysis and predictive analytics. Hands-on experience carrying out data analytics, data mining and product analytics in sophisticated, fast-paced environments. Applied knowledge of data analytics and data pipelining tools and approaches across all data lifecycle stages. Deep understanding of a few and a high-level understanding of several commonly available statistics approaches. Ability to use SQL to write queries. Scripting experience in R or python. Ability to write and maintain data pipelines. Customer-centric and pragmatic attitude. Focus on value delivery and swift execution, while maintaining attention to detail. Good communication and social skills, with the ability to effectively communicate ideas, expectations, and feedback to team members, collaborators, and customers. Cultivate collaboration and partnership Desired Advanced analytics degree NEBOSH qualification Experience with Data technologies (e.g. Hadoop, Hive, and Spark) is a plus. About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills:

1 Data Engineer >10 JL5 2 526567 Offshore/Anywhere ECMS ID 526567 Name of the Infosys PM and Employee No.* Vinodaran.d ECMS Request Number* Request Category (Opportunity/ Production) * (must be same as chosen in ECMS) Opportunity Number of openings 1 Job Title*Sr Data Engineer Work Location Offshore, India Vendor Rate* 9000 INR/Day Contract duration (in months)* 9 Months Skill Set/JD Required Skills and Experience: 10+ years of experience in data engineering with a strong focus on Databricks. Experience with Databricks interface, including the workspace, clusters, and notebook organization. Knowledge of how notebooks integrate with Azure services such as Azure Data Lake and Azure Blob Storage. Strong knowledge of Python, SQL, and Spark for data transformation and writing code in notebooks for data manipulation and analysis. Hands-on experience with Microsoft Power Platform. Experience with JSON, REST APIs, and Data Modeling. Proficiency in CI/CD tools and processes. Strong analytical and problem-solving skills. Design, develop, and maintain scalable data pipelines using Databricks. Implement CI/CD processes to automate and streamline data workflows. Collaborate with data scientists, analysts, and other engineers to understand data requirements and deliver solutions. BGV Check(post or pre-onboarding) Post Subcon Staffing end date: Dec ,2025 Niche Category (Niche/ Super Niche/Vanilla): Niche Client interview* (yes/No): Yes One person project* (yes/No) No Required Experience: >10 years Job Level JL5

Get in touch with us to see what we can do for your company. Ahmedabad, Pune, Hyderabad About DataOrb DataOrb is revolutionizing how organizations understand and utilize their customer data. We enable businesses of all sizes from ambitious startups to Fortune 500 companies to unlock insights from their customer interactions across conversational, transactional, and structured datasets. Founded by veterans from Google, Amazon, Microsoft, and Samsung, were driven by a shared mission to democratize customer intelligence and make AI accessible to everyone. The Opportunity We are looking for a Product Owner to organize, prioritize and assess work for our scrum team. Product Owner responsibilities include gathering feature requests, scheduling releases and coordinating sprints. To be successful in this role, you should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, you ll help us roll-out products that deliver our company s vision. Core Responsibilities Incorporate feature requests into product roadmap Groom and prioritize backlog Develop user stories and define acceptance criteria Set sprint goals Write acceptance tests Plan releases and upgrades Follow progress of work and address production issues during sprints Analyze preferences and requests of end users Refine our agile methodology based on results and client feedback Keep track of industry trends Required Qualifications 7+ years experience in delivering complex, high-performance, and highly-available software products that have successfully delivered value for customers, with 3+ years experience in product management or related roles building products for customer experience/contact center environments Demonstrate ability to and lead product management, product design, product marketing, and make data-driven decisions backed up with metric-driven results based on UX/UI research studies Demonstrated ability to influence, and develop productive working relationships with technical teams and key stakeholders at different management levels across functions Demonstrated ability to communicate complex problems, solutions, and plans effectively. Desired Experience Background in working on SaaS products Experience with AI/ML products Product owner experience Educational Requirements Bachelors Or Master s degree in one of the following fields: Bachelor of Computer Science Bachelor of Engineering (Information Technology) Masters of Computer Science Master of Engineering (Information Technology) OR Equivalent professional experience in Product Owner (typically 5+ additional years of hands-on experience beyond the base requirement) Why Join DataOrb Mission: Be part of democratizing customer intelligence and making AI accessible Impact: Shape how organizations understand and serve their customers Team: Work with experienced leaders from top tech companies Growth: Rapid scaling environment with significant learning opportunities Culture: Autonomous, trust-based environment focused on outcomes Benefits: Flexible work arrangements Comprehensive health coverage Generous PTO policy Professional development support Competitive compensation package Our Values Customer Obsession: We practice what we preach Democratizing Technology: Making complex solutions accessible Innovation with Purpose: Solving real customer problems Trust and Autonomy: Freedom to create and deliver excellence Upload CV (PDF, DOC, DOCX - max 10MB) Upload your resume Upload failed. Max size for files is 10 MB. LinkedIn Profile (Optional) When can you start a new role? Labor et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Your application has been received. Our team will carefully review your profile, and if there s a potential match, we ll be in touch soon. Oops! Something went wrong while submitting the form. Turning Customer Interactions into Revenue Opportunities. Thank you! Your submission has been received! Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui

Get in touch with us to see what we can do for your company. UI/UX Designer Ahmedabad, Pune, Hyderabad About DataOrb DataOrb is revolutionizing how organizations understand and utilize their customer data. We enable businesses of all sizes from ambitious startups to Fortune 500 companies to unlock insights from their customer interactions across conversational, transactional, and structured datasets. Founded by veterans from Google, Amazon, Microsoft, and Samsung, were driven by a shared mission to democratize customer intelligence and make AI accessible to everyone. The Opportunity Were seeking a Senior UX Designer to help shape the future of customer intelligence platforms. Youll play a crucial role in making complex AI and data analytics capabilities intuitive and accessible to users across organizations, directly contributing to our mission of democratizing customer data access. Your Impact Design intuitive interfaces that make complex customer data analysis accessible to users of all technical levels Create end-to-end experiences that help organizations become truly customer-obsessed Bridge the gap between sophisticated AI capabilities and user-friendly enterprise solutions Shape how organizations across industries understand and act on customer insights Core Responsibilities Lead the design of enterprise-grade features that simplify customer data analysis and visualization Partner with Product, Engineering, and Research teams to translate customer needs and data insights into innovative solutions Develop user flows and interactions that make AI-powered analytics approachable and valuable Create and iterate on prototypes, wireframes, and high-fidelity designs that bring clarity to complex data interactions Contribute to our design system to ensure consistent, scalable experiences Champion user-centered design practices across the organization Required Qualifications 5+ years of experience designing complex enterprise applications, preferably in AI/ML-powered SaaS domains Strong portfolio demonstrating experience with making complex workflows intuitive Expertise in modern design tools (preferred Figma) Proven experience with information architecture and user research Experience building and maintaining design systems Track record of collaborating with diverse stakeholders and understanding enterprise needs Desired Experience Background in designing SaaS products Experience with AI/ML products Enterprise software design experience Educational Requirements Bachelors degree in one of the following fields: User Experience Design Human-Computer Interaction (HCI) Interaction Design Or related design discipline OR Equivalent professional experience in UX/product design (typically 4+ additional years of hands-on experience beyond the base requirement) Technical Toolkit Design: Figma (Preferred) Documentation: Jira/Confluence Prototyping and interaction design tools Data visualization design experience

Sr Data Engg- Total Yrs. of Experience* 5- 8 yrs Relevant Yrs. of experience* 5- 8yrs Detailed JD *(Roles and Responsibilities) Education: Bachelors degree in Computer Science or Engineering Candidate should have 5+ years of experience as Data Engineering, or any related role to Data solutions. Hands-on experience solutioning and implementing analytical capabilities using the Azure Data Analytics platform including, Azure Data Factory, Azure Logic Apps, Azure Functions, Azure Storage, Azure SQL Data Warehouse/Synapse, Azure Data Lake. Candidate should be capable to support in all the phases of Analytical Development from identification of key business questions, through Data Collection and ETL. Good experience in Developing Data solutions in Lakehouse platforms like Dremio is an added benefit. Strong knowledge of Data Modelling and Data Design is a plus Microsoft Data Certification is a plus. Mandatory skills* Azure Data Factory Desired skills* Azure Data Factory, Data Modeling Domain* Financial Services Work Location* Any location WFO/WFH/Hybrid WFO Hybrid Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO No shifts Mode of Interview: Telephonic/Face to Face/Skype Interview* Sykpe Interview/In Person Interview Location- PAN India Yrs of Exp-5Yrs

EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation. Responsibilities: Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services. Understand customers business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions. Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions. Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution. Provide training, guidance, and best practices to customers to help them maximize the value of EMG software.. Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers. Requirements: Bachelors degree in business, marketing, or a related field. Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales. Knowledge of the GST Compliance and familiarity with GST software solutions. Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations. Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset. Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success. Ability to multitask, prioritize, and manage multiple customer accounts simultaneously. Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment. Collaborative team player with strong cross-functional coordination skills. Passion for delivering outstanding customer experiences and driving customer satisfaction.

Were scaling our Retrieval-Augmented Generation (RAG) solution to support a broader user base and data volume and we need a strong backend engineer to lead the charge. Essential functions Refactor current solution to make it scalable and stable Prompt Engineering Libraries/Plugins: Develop libraries or plugins to improve response consistency and quality through pre-built prompts, templates, and best practices for effective prompt crafting. Performance tuning to handle large payloads, such as performance testing scripts, to deliver complete responses. Develop strategies to manage token limitations, enabling the tool to facilitate complex and informative interactions without restrictions. Extend support for a wide range of file formats, including XML, HTML, and HAR, in addition to standard Microsoft product documents (Word, PowerPoint, Excel, PDF). Leverage multi-vector retrieval techniques to enhance the tools functionality and effectively handle large data sets. Qualifications Advanced Python development skills. Design, implement, and maintain scalable and maintainable backend systems using Python. Deep experience with Azure cloud services . Proven expertise in building, refactoring , and maintaining scalable backend architectures . Strong expertise in REST APIs , Microservices Architecture , and System Design (HLD/LLD) Strong experience with GenAI/LLM frameworks and technics, like Guardrails, LangChain, etc. Would be a plus Strong experience with GenAI components, like vector databases (e.g. Cosmos DB, FAISS etc) Practical experience of developing and deploying GenAI/LLMs/RAG/SLMs-based solutions. We offer Opportunity to work on bleeding-edge projects Work with a highly motivated and dedicated team Competitive salary Flexible schedule Benefits package - medical insurance, sports Corporate social events Professional development opportunities Well-equipped office

Software Services helps build First Americans product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary Job Title: Senior Software Engineer II Role Summary As a Senior Software Engineer II, youll drive innovation and excellence by delivering high-quality work, collaborating with your manager to advance team goals, and prioritizing effectively. Youll participate in core processes, recommend improvements, and invigorate the team by questioning the status quo. Youll respond urgently to operational issues, contribute to the software development lifecycle, and improve team processes. Engaging in code reviews, building cross-team relationships, and clarifying technical ambiguities will be key to your role, ensuring the teams success and shaping our technologys future What we have for you - We are offering an exciting opportunity for a talented a Senior Software Engineer II,to work as a part of a highly performing team, working on cutting-edge cloud-native technologies. In this role, you will be instrumental in developing microservices to build the next generation of Title and Escrow systems, serving all divisions of First American. Join us to drive innovation, shape our technology landscape, and make a significant impact across the organization. Responsibilities and Duties As Senior Software Engineer II, you will work closely with the Engineering Manager, Architect, Product Manager and team. Acts with urgency and delivers high-quality work that adds value to the business, stakeholders, and customers. Works with the manager to focus on advancing team goals. Prioritizes effectively and proposes scope adjustments when necessary. Participates in core team processes and recommends improvements. Questions about the status quo to invigorate the team. Responds urgently to operational issues and owns resolution within scope. Is resilient, detail-oriented, and takes the initiative, especially in crises. Contributes significantly to the full software development lifecycle. Improves team processes, code, and work items. Ask questions, learn from others, and receive feedback humbly. Seek help when stuck and needs decision support. Actively participates in code reviews, providing meaningful feedback. Build relationships across teams to achieve positive outcomes. Communicates and coordinates team requirements with other groups. Identifies technical blind spots and clarifies ambiguity in ideas. Technology Stack An ideal candidate should have understanding and hands-on experience with the following technologies: Strong hands in Python & Nodejs Strong hands in React JS and React native Hands on css Managing source code with Git Knowledge on Jira with Agile/scrum Strong Knowledge on AWS Knowledge on postgreSQL & Dynamo DB Knowledge on micro service architecture Knowledge on OpenApi/Swagger (Optional)

Software Services helps build First Americans product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary Role Summary As a a Staff Engineer, youll drive innovation and excellence by delivering high-quality work, collaborating with your manager to advance team goals, and prioritizing effectively. Youll participate in core processes, recommend improvements, and invigorate the team by questioning the status quo. Youll respond urgently to operational issues, contribute to the software development lifecycle, and improve team processes. Engaging in code reviews, building cross-team relationships, and clarifying technical ambiguities will be key to your role, ensuring the teams success and shaping our technologys future. What we have for you - We are offering an exciting opportunity for a talented a Staff Engineer to work as a part of a highly performing team, working on cutting-edge cloud-native technologies. In this role, you will be instrumental in developing microservices to build the next generation of Title and Escrow systems, serving all divisions of First American. Join us to drive innovation, shape our technology landscape, and make a significant impact across the organization. As a Staff Engineer, you will work closely with the Engineering Manager, Architect, Product Manager and team. Analyze complex engineering problems and develop effective solutions. Know Unified Visibility and read them properly and provide effective solutions to avoid noise and exceptions. Interpret data, identify trends, and make recommendations based on analytical finding. Collaborate with cross-functional teams to design, develop, and implement engineering projects. Conduct root cause analysis and implement corrective actions. Optimize processes and systems for efficiency, reliability, and scalability. Prepare technical documentation, reports, and presentations. Acts with urgency and delivers high-quality work that adds value to the business, stakeholders, and customers. Works with the manager to focus on advancing team goals. Prioritizes effectively and proposes scope adjustments when necessary. Participates in core team processes and recommends improvements. Questions the status quo to invigorate the team. Responds urgently to operational issues and owns resolution within scope. Is resilient, detail-oriented, and takes initiative, especially in crises. Contributes significantly to the full software development lifecycle. Improves team processes, code, and work items. Asks questions, learns from others, and receives feedback humbly. Actively participates in code reviews, providing meaningful feedback. Builds relationships across teams to achieve positive outcomes. Communicates and coordinates team requirements with other groups. Identifies technical blind spots and clarifies ambiguity in ideas. Technology Stack An ideal candidate should have understanding and hands-on experience with following technologies: Strong hands on Python, React.js, typescript, Nest.js or Node.js Proficiency in Unified Visibility | Camunda | .Net Framework. Managing source code with Git Knowledge on Jira with Agile/scrum Unit testing with Jest Strong Knowledge on AWS (Cognito, Secret Manager, SQS, SNS) Knowledge on postgreSQL & Dynamo DB Knowledge on micro service architecture

Should have experience in Presales activities like Proposal preparation and SOW preparation Good experience in more than 2 SAP Logistics modules Should have experience in reading and understanding the RFIs and RFPs Experience in tracking and publishing meeting notes Able to coordinate with the different teams - good interpersonal skills Able to interact with onsite and offshore teams - good team member Excellent communication skills both written and oral Able to handle the customer calls Able to refine the scope, assumption, outscope, etc. Good at using Microsoft tools like Word, excel, presentation, and MS Project. Knowledge of SAP Products Roles and Responsibilities Ability to work independently on RFIs and RFPs Plan and execute the proposal life cycle Ability to improve the proposal process Suggest process improvements Work timings are 1:00 PM to 10:00 PM IST and need to stretch or work odd hours at times depending on the project needs Understanding SAP Solutions: Familiarity with various SAP modules (e.g., SAP S/4HANA, SAP SuccessFactors, SAP Ariba) and their functionalities. Industry Knowledge: Insight into the specific industries you are writing proposals for (e.g., manufacturing, finance, healthcare) and how SAP solutions can address their needs Research Skills: Ability to gather information about client needs, market trends, and competitive offerings to craft compelling proposals. Persuasive Writing: Skill in writing persuasively to highlight the value of SAP solutions and how they meet client requirements. Clarity and Conciseness: Ability to present complex information clearly and succinctly, avoiding jargon while still being technically accurate. Collaboration: Working effectively with technical teams, sales, and stakeholders to gather input and align on proposal content. Presentation Skills: Ability to present proposals clearly and answer questions confidently in formal and informal settings. Attention to Detail: Ensuring that all proposals are free from errors and adhere to company branding and formatting standards. Document Management: Familiarity with using proposal management software or tools (if applicable) for organizing and tracking proposals Adaptability: Ability to adjust proposals based on feedback or changing client needs. Proposal Development:Write and organize comprehensive proposals, including executive summaries, technical descriptions, implementation plans, timelines, and budgets andTailor each proposal to meet the specific needs and interests of the client while aligning with the objectives of the organization. Technical Documentation:Collaborate with technical teams to accurately represent SAP solutions and implementation strategies in proposals and Ensure that all technical details are clear, precise, and aligned with SAP best practices. Review and Editing: Conduct thorough reviews and edits of proposals to ensure clarity, coherence, and adherence to branding and formatting guidelines and Incorporate feedback from stakeholders and management to enhance the quality of proposals. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard for SAP automated testing. Worksoft s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: The Senior Software Support Engineer role is a role within the Customer Support team, taking care of the most complex customer issues and tackling the role and responsibilities of the subject matter expert in our software. It is the Support engineers responsibility to work towards root cause determination and expedite an action plan to resolve the problem. The role is a customer facing one, so strong customer skills are a requirement for being successful in this position. This position reports to the Customer Support Manager and is a remote position in India. Hyderabad or Bangalore area is preferred but not required. Key Responsibilities: Handling complex issues raised from the lower support tiers and recording all related activities in the ticketing system. Deep investigation of complex technical issues and the solution of support requests. Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills. Actively developing and maintaining technical knowledge base content. Timely communication to customers with a focus on service and relationship building. Provide in depth pre and post sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause and resolution of complex technical issues. Areas will include configuration, installation, environmental and application functionality, as well as other potential causes. Expedite timely resolutions to help maintain and reduce case closure times. Work with and advance issues to Engineering where required. Build positive relationships with our partners and end customers. Keep the customer updated on the status of work on their problems. Develop robust communication practices with a strong focus on customer service and solution quality. Support the knowledge-sharing mindset by contributing knowledge content for all new issues encountered and resolved at Tier 2 and improve existing content where necessary to ensure good visibility and re-usability of data on known problems. Keep the case handling system updated with current information on the support case, related activities and resolution. Maintain and extend product knowledge by self-study and by attending relevant training sessions. Regularly share product and problem-solving knowledge via coaching and training initiatives. Mentor agents in lower support tiers as part of the companys talent development and retention ethos. Required Skills and Experience: Minimum of 5 years in a role requiring troubleshooting and problem-solving skills - ability to quickly assess the impact, complexity and urgency of technical issues In-depth knowledge of corporate networks In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, RTS, Citrix, etc. ) Understanding of Windows servers, IIS, and software installations In-depth knowledge of access rights/security In-depth knowledge of Windows operating system Experience with software testing Excellent written and oral English communications skills technical writing, editing experience Desired Skills and Experience: Experience with Worksoft products - Worksoft Certification Microsoft Certified relevant to the role Experience with test automation Additional fluent languages: Spanish/German/French Cloud Certifications: Azure Administrator Associate, AWS Certification Google Cloud certification Experience with SQL server administration Mac troubleshooting Experience: 5+ years Mode of Work: Remote/Hybrid Location: Hyderabad Worksoft Values Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 11 am - 8 pm IST