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2.0 - 5.0 years
4 - 7 Lacs
Gurugram
Work from Office
Job Purpose:- The primary objective of this role is to support the HRO lifecycle activities from Hire to Retire The key expectation from this role is to manage the Data entry & Pre-Payroll activity in the ERP tools prescribed by the company for UK Region which includes processes like New Hire setup, Payroll Inputs, Termination and , Data Management etcs in system, while maintaining the right SLAs for the process in terms of TAT & Accuracy. Duties/ Responsibilities . Good working knowledge under HRO H2R domain Experience on managing transactions on different HR ERP s (SAP , Workday similar tool is desirable) Ability to deliver high quality levels and self-audit work. Maintain the required SLAs with respect to TAT and Accuracy. Experience of handing emails queries and problem resolution. Strong written and comprehension skills. Basic cadence of following the Goals and achieving the same. Knowledge of HR processes and practices New Hire, Employee Data management & Termination etc s. Ability to work with a diverse group of employees and individuals. Strong knowledge of Microsoft Word, Excel, PowerPoint. Demonstrate Customer Orientation. Ability to answer inquiries on own initiative by effective use of relevant written data and information. Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines.
Posted 2 weeks ago
11.0 - 12.0 years
35 - 40 Lacs
Gurugram
Work from Office
Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Key Responsibilities Leadership & Execution Lead a team of QA engineers ensuring high performance, accountability, and continuous growth. Drive a culture of ownership, agility, and excellence through mentorship, technical guidance, and structured feedback. Advocate for Shift - left and automation first principles. Align team goals with organizational OKRs and ensure timely delivery of quality milestones throughout the year. Technical Ownership Be a hands-on contributor in test automation, performance testing, infrastructure automation, and test data management. Guide the team in building and maintaining robust automation frameworks integrated into CI/CD pipelines. Participate in design and code reviews to ensure testability, security, and reliability are embedded from the start. Data-Driven Quality & Reporting Define and track key quality metrics (e.g., defect leakage, automation coverage, test velocity) to drive continuous improvement. Use dashboards and analytics to monitor team performance and product readiness. Provide timely , transparent updates to Directors and stakeholders, managing expectations and highlighting risks proactively. SRE & Observability Contribute to SRE practices such as chaos engineering, progressive rollouts, and incident response planning. Implement monitoring, logging, and alerting strategies to ensure end-to-end observability and system health. Develop and maintain playbooks for disaster recovery, on-call rotations, and post-mortem analysis. Process & Governance Manage test environments, infrastructure, and data provisioning to support comprehensive testing. Champion modern testing methodologies including shift-left, blue/green deployments, and feature flag testing. Continuously evaluate and adopt emerging technologies to improve test efficiency and coverage. Required Skills & Experience 8 + years of experience in software testing, with a strong focus on automation, distributed systems, and cloud-native applications. Proven experience in leading QA teams and delivering complex technical solutions in agile environments. Deep hands-on expertise in AWS and infrastructure automation using tools like Ansible, Terraform, Docker, and Kubernetes. Strong programming skills in Java, with proficiency in Gradle, JUnit, TestNG, and Selenium WebDriver. Experience in UI, API, and backend automation, including CLI-based testing and performance/load testing. Strong understanding of DevOps practices, CI/CD pipelines, and observability tools. Excellent communication, stakeholder management, and expectation-setting skills. Preferred Qualifications Experience with mobile automation and testing distributed applications at scale. Exposure to GenAI or AI-driven testing tools and methodologies. Background in high-availability systems, regulated environments, or customer experience platforms. Familiarity with software development productivity metrics and how to influence them. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. . Lead and support the implementation of Microsoft Purview for data discovery, classification, labeling, and governance.Configure sensitivity labels, policies, and data loss prevention (DLP) rules aligned with business and compliance needs.Manage ongoing operations of Microsoft Purview, including data source onboarding, connector management, and regular scan scheduling.Collaborate with data owners, IT, compliance, and security teams to ensure accurate data classification and policy enforcement.Monitor platform health, troubleshoot issues, and maintain system performance and availability.Analyze scan results and generate actionable reports for risk remediation and compliance.Support compliance, audit, and incident response efforts with data visibility provided by Purview.Maintain and update documentation, runbooks, and SOPs related to Purview configuration and usage.Stay current with Microsoft Purview features, roadmap updates, and data security best practices. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Posted 2 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Lead and support the implementation of Microsoft Purview for data discovery, classification, labeling, and governance.Configure sensitivity labels, policies, and data loss prevention (DLP) rules aligned with business and compliance needs.Manage ongoing operations of Microsoft Purview, including data source onboarding, connector management, and regular scan scheduling.Collaborate with data owners, IT, compliance, and security teams to ensure accurate data classification and policy enforcement.Monitor platform health, troubleshoot issues, and maintain system performance and availability.Analyze scan results and generate actionable reports for risk remediation and compliance.Support compliance, audit, and incident response efforts with data visibility provided by Purview.Maintain and update documentation, runbooks, and SOPs related to Purview configuration and usage.Stay current with Microsoft Purview features, roadmap updates, and data security best practices. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Posted 2 weeks ago
10.0 - 15.0 years
35 - 40 Lacs
Bengaluru
Work from Office
Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Role Details: Title: Account Executive , Consultant Location: Mumbai/ Bangalore Experience Required: 10+ years (relevant enterprise software sales experience) Job Responsibilities: Identify , negotiate, and close major deals in a defined territory. Engage with CMOs and CTOs of top global brands to build impactful solutions. Use superior salesmanship to identify decision-makers and influencers. Build and nurture long-term relationships with multiple stakeholders. Actively pursue new leads and business opportunities through networking and referrals. Continuously learn about industry trends and competitors to maintain a strong sales edge. Seek regular feedback from leaders, peers, and clients to improve performance. Required Skills: Top 10% sales performer in your current role or division. Smart, adaptable, and possesses a strong work ethic. 10+ years of relevant experience in enterprise software/SaaS sales. Exceptional relationship-building and influencing capabilities. Passion for customer experience and deep understanding of digital/social engagement trends . Why You Should Join Sprinklr: Mission-driven: We believe social technology is the future of customer-brand relationships. People-first culture: Supportive, open, and collaborative work environment. Product leadership: Recognized as the most complete enterprise social technology by Forrester. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.
Posted 2 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Pune
Work from Office
Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to the implementation of infrastructure projects and assignments. Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. Work with the team to enhance infrastructure effectiveness and address technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
Posted 2 weeks ago
10.0 - 15.0 years
35 - 40 Lacs
Vijayawada
Work from Office
Responsible to understand the customer expectations & need, then define the business requirements 24x7 rotational on-call support, including escalation to Emergency Response Team (ERT), driving RCA, RCCA Will be a part of the Project/Migration delivery team Owner of the ITSM Process ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting service area and ensuring service impact is minimised and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Develop and maintain strong stakeholder and solution provider relationships built on trust, delivery performance, proactive communications, and thought leadership Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Manage day-to-day operations of the Cloud Managed Services team of L1, L2, L3 engineers Translate broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action Required Skills - What should you possess to be an ideal fit for this position? Highly experienced in the implementation, configuration, maintenance, troubleshooting, migration, Upgradation of Oracle Applications R12. 10+ year of experience migration and upgrade projects in Oracle EBS R12 with modules like VCP, ASCP, Demantra, OTM, API s and Enterprise applications like Oracle SOA, Hyperion, OBIEE and other Non-Oracle applications. 5+ years of experience installation of Oracle Application R12.1 & R12.2 on Enterprise Linux/SunOS production environments. Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc. 4+ years of experience on Platform migration (SunOS, HPUX, AIX, LINUX and Microsoft) and upgrade projects. 10+ years of experience on Oracle Database and Application Cloning, Patching, Installation and configuration, RMAN Backup & Recover with extensive large sizes of database. Experience in working with Oracle Applications & Databases running on Oracle Cloud platform. Experience in migrating on premise databases and applications to Oracle Cloud. Strong experience working as an Oracle Applications DBA in 12.x versions. Solid understanding of the product architecture and ability to analyse and solve issues across multiple layers of the stack. Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools. Perform database instance and schema creation, migration, merge, reorganization, archive, restoration. Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives Perform coordination with a geographically disbursed team of Operations and able to work non-standard shift to support other time-zones. Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives. Perform database tool and technology evaluation, Provide advice and guidance on technical matters. Develop Scripts using Shell/Perl/Python for Operations automation /System Admin activities. Self-starter capability, ability to acquire new skills autonomously Knowledge on SVN, Git, Basic software networking skills. Send Your Profile To: Hr@Trishulitservices.com Experience: 10+ years Skills: Oracle EBS Admin , EBS / Database Migration Hands-on Experience , EBS with Exadata experience
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
Essential Job Functions: Offer basic technical support in infrastructure services, responding to issues and providing assistance. Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge. Assist in monitoring and basic troubleshooting of infrastructure systems. Work with the team to meet infrastructure needs and support daily operations. Assist in the development of infrastructure documentation, such as incident logs and records. Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and a basic understanding of technical concepts A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Bengaluru
Work from Office
We are looking for a young and passionate person (One who has engaged in social activities in their college days) or who has at least 1 to 2 years of work experience, preferably in the social sector for a Technical coordinator role in the engagement of college volunteers in meaningful social activity. The tasks include Promote the spirit of Social Responsibility amongst the local and regional volunteers Maintain and analyse the statistics for the YFS website and the YFS App. Interact with volunteer coordinators to understand, identify, and document the various volunteering opportunities available and translate them to the YFS App functionality. Coordinate with Volunteers and YFS Coordinators in scheduling the events on the YFS website and YFS app. Act as a point of contact in providing the various data requested by the stakeholders of the YFS app. Coordinate with the Graphics design team to help create attractive graphics for use on the YFS website and App. Interface with the YFS App development team to translate the volunteering activities into appropriate functionality in the YFS app. Run audits, suggest and implement effective SEO strategies for the YFS Website. Interface with the Website development team to translate the volunteering activities and statistics into relevant web pages. Education Graduate Degree in Science with Community Organization/Development practice is preferred Passionate graduate- Degree Holder from a recognized University. Languages needed English and Kannada Skills Working knowledge of MS Office applications Familiarity with handling new mobile apps. Working knowledge of website development. Experience in digital marketing and SEO strategies will be treated will be preferred. Excellent communication skills (Written and Oral) in English and conversational skills in Kannada are prerequisites. Other requirements The person should be ready to travel as the work requires occasional field work. Passionate about Social Sector
Posted 2 weeks ago
10.0 - 15.0 years
35 - 40 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
. . . We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Principal Technical Consultant are seasoned experts in information security and information security related technologies. Successful candidates support the Security team in Delivery, Business Development, and Practice Development. Principal Technical Consultant collaborate with a diverse team of consultants with varying skills to meet and exceed client expectations through scoped engagements. They effectively facilitate and lead client engagements remotely by guiding engagements toward scoped objectives and troubleshooting to effectively resolve project risks or issues. Principal Technical Consultants effectively lead client delivery engagements by executing the necessary project tasks, producing expected collateral, and presenting artifacts at any time throughout an engagement, while acting in a leadership capacity to the project team(s). Principal Technical Consultant also support business development activities alongside a sales specialist to qualify client needs and expectations or demonstrate a capability or skillset. They may be directly engaged in client-facing interactions to identify client needs and to produce and/or present sales proposals, leading client-visioning, or discovery sessions. Principle Technical Consultant may also collaborate with other AHEAD Practice areas to identify complex, cross-practice solution sets to achieve a client s desired state or outcome. Lastly, AHEAD Principal Technical Consultant also leverage their visibility and experience to contribute to the continuous improvement and maturation of in-practice service offerings and capabilities by proposing ideas for change and executing on ideas that are committed. This includes positively impacting our service portfolio and individuals on the team through thought leadership and mentorship. Key Responsibilities The following are the expectations of a Principal Technical Consultant: Client Delivery Support sessions of strategy, roadmap, design, and planning workshops for small to medium sized service engagements Execute on project objectives, requirements gathering, project tasks/milestone, project status, dependencies, and timelines, to ensure engagements are delivered successfully and on time while meeting the business objectives Creation and finalization of project deliverables, may perform peer review for collateral developed by others on a delivery team Effective presentation of deliverables to project team members. Knowledge of AHEAD s project lifecycle management activities to effectively support delivery engagements throughout the duration of a project Technical Mastery Proficiency in technical troubleshooting; the ability to critically think about a problem and generate a creative solution with minimal oversight. Deep knowledge of scripting, particularly with PowerShell and/or Python, and the ability to troubleshoot developed code. Ability to effectively communicate aspects of a technical solution to a non-technical individual. Capability to conduct research and utilize available resources to fill in technical knowledge gaps where ambiguity presents itself. Business Development Represent service offerings during the sales cycle, including project scoping, proposal development, and presenting proposals to clients Knowledge of AHEAD s sales management lifecycle to effectively support sales opportunities throughout the duration of a proposal Lead client discovery and/or visioning workshops to identify opportunities for cross-practice collaboration Practice Development & Thought Leadership Participate in the development, enhancement, and standardization of AHEAD in-practice service offerings Owns and/or enables more than one service capability Process-focused technology thought leader and evangelist Maintain a broad knowledge and understanding of current and future state IT trends, technologies, and standards Lend support and mentorship to others Skills Required Proficient in working technically with Identity Providers (IdPs), specifically Active Directory / Entra ID / IAM Working knowledge of identity lifecycle management processes and challenges Expertise in understanding Enterprise Architecture and the impact security decisioning will have on client environments Experience running and managing project outcomes, timelines, and budgets Ability to lead a team of individuals and provide mentorship where necessary Hands-on experience with the major cloud platforms (AWS, Azure, and/or GCP) Broad familiarity with governance, risk, and compliance (GRC) as well as industry standard compliance frameworks (e.g., NIST 800-53, NIST CSF, ISO 27001/2, etc.) Hands-on experience with cybersecurity tools that function in the following spaces: PAM / PIM / IAM, DLP, SOAR (XSIAM), Microsoft Security, AWS Security, Red Teaming / AppSec, Isolated Recovery Environments (IREs) Qualifications Previously worked in a leadership or program director role Minimum of: 10 years consulting experience, or commensurate work experience 3 professional and/or technical certifications, including industry-recognized certifications which align to AHEAD s Security service portfolio Excellent verbal and written communication skills Comfortable addressing groups of people in virtual settings Ability to solve complex, abstract problems Excellent interpersonal skills, good listener, ability to connect with different personalities Exhibit Executive presence with leadership characteristics Demonstrated experience as a technology change agent Why AHEAD: . . - 401(k) - Paid company holidays - Paid time off .
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
About AQR Capital Management AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking at past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become leaders in alternative strategies and innovators in traditional portfolio management since 1998. At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We are determined to know what makes financial markets tick and we will ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation. Your Role We are seeking an exceptionally talented individual to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will: Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems. Installing and configuring hardware, software, and mobile applications. Recognizing and escalating more difficult problems for senior support techs. Supporting the roll-out of new applications and project initiatives. Testing and evaluating new technologies to support business needs. Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time. Providing timely and accurate customer feedback. Following up with clients to ensure the problem is resolved. Documenting processes and procedures for internal and customer facing use. What You will Bring Certification preferred (Microsoft, A+, Network+, etc.) 1-3+ years of experience working in a help desk environment. Flexibility to work a variety of shifts with minimal notice. Available to work regular overtime. Proficiency with Windows, MAC, and iOS environments Excellent oral communication skills Detail oriented to keep updated notes on tickets. Ability to diagnose and resolve basic computer technical issues.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Gurugram
Work from Office
Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Manager/ Senior Manager, Strategic Partnerships (Gurugram-based) Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda s non-accommodation partners and promote Agoda s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. In this Role, you ll get to: Manage and develop long lasting relationships with partner to enable the business growth Establish day to day communications with partner, connect with internal team, including but not limited to be a first level responder to partner, attending meetings, supporting Slack messages, translating and coordinating with internal stakeholders across all streams Deliver on KPIs, growth targets and key strategic initiatives Work with stakeholders from various departments to serve partner Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities Convert strategic goals into operational tasks What you ll Need to Succeed: Proven track record, with 5-10 years of work experience in account management, project management Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing Proven success in building & maintaining long term customer relationships Strong communication, interpretation and presentation skills Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels Team player with a professional get it done attitude and work ethic Strong data management, analytical and problem-solving skills Able to work with a multi-cultural group of professionals Fast learner with desire to learn Proficiency in Microsoft Word, Excel, Outlook and Power Point Project management background preferred Experience working with travel and/or e-commerce preferred #SALES #Gurugram #3 Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Posted 2 weeks ago
8.0 - 12.0 years
25 - 30 Lacs
Bengaluru
Work from Office
This role will be responsible for overall Infrastructure & Datacentre management of Yokogawa India limited where candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Datacentre, High availability, Disaster Recovery, Business Continuity plans Assist in the architecture, design, build and Deploying the Servers & cloud infrastructure within Microsoft Azure Maintenance of On-premises servers and Datacentre Servers Well versed with scripting for automation via Terraform. Provisioning, managing Azure Infrastructure using automation PowerShell Strong understanding of Azure Cloud and active directory Create architectural and migration roadmap for On-premises Servers and Applications on Azure solution Strong understanding of different Azure IaaS services and platform and their associated limitations. Understanding and exposure to Azure Cloud, Hands-on experience of Azure Scale Sets, Load Balancer, Azure networking, Azure Monitor, Alerts, and Log Analytics Infrastructure monitoring & Logging (Ex: Tools like SCCM, Nagios, ManageEngine, InfraON, Grafana, Splunk) Strong Knowledge of Intune and its maintenance Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Printer Management and Governance. Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics. Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects. Qualifications and General Skills / Experience: Education : Masters/Bachelor of Engineering in Computer Science or IT or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect / Azure/ AWS or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Gurugram
Work from Office
3+ Years of experience with Microsoft Purview Excellent communication and communication skills, with the ability to effectively liaise with both technical and non-technical stakeholders. Capable of generating accurate, comprehensive as-built documentation representing the total output of work delivered to the client. Strong ability to create a positive impression on clients and maintain confidence while guiding client IT teams in enterprise deployments of Purview. This includes navigating various client challenges, attitudes, concerns and expectations while achieving technical success. Strong analytical, problem-solving, and troubleshooting skills . Mastery in Microsoft Purview and its integration with other Microsoft services. Deep understanding of data security principles and best practices. Familiarity with global data privacy regulations such as GDPR, DPDPA, CCPA, and HIPAA. Strong understanding of Sensitive Infotypes, Custom and Trainable Classifiers, Records Management and Data Lifecycle Management concepts. Experience with Microsoft Purview, including data governance, compliance management, and Information Protection capabilities. Specific experience strongly recommended and will be thoroughly assessed in technical interviews. Experience in conducting risk assessments, audits, and data flow mapping in Microsoft Purview. Experience with incident response and threat detection related to data breaches. Experience in scripting and automation using PowerShell, Azure CLI, or similar technologies. Background in IT compliance, risk management, or related fields. Experience deploying other Microsoft 365 and Azure tools including Microsoft Defender, Microsoft Entra, Microsoft Intune, and more.
Posted 2 weeks ago
4.0 - 7.0 years
20 - 25 Lacs
Gurugram
Work from Office
About the Company: The RSM USI supports RSM U. S. risk consulting, transaction advisory, technical accounting, financial consulting, technology and management consulting, tax and assurance engagement teams by providing access to highly skilled professionals for repeatable business processes over an extended business day. RSM s vision is to be the first-choice advisor to middle market leaders globally. You will work directly with clients, key decision makers and business owners across various industries and geographies to deliver a top-quality client experience. RSM is a diverse and inclusive place where you will work as part of a team while being valued as an individual, mentored as a future leader, and recognized for your accomplishments. Job Description/What You Will Do: Analyze technology (IT and Cybersecurity) implications for active M&A transactions. Review client investment thesis, company profile and information concerning the business technology environment including but not limited to business applications, IT infrastructure, cybersecurity controls, and privacy related regulatory compliance requirements. Research niche technologies, applicable regulatory obligations and latest technology trends to guide analysis. Participate in discussions with company executives to understand business processes, approach to leveraging technology and strategy to build resiliency against cybersecurity threats. Analyze commercial off the shelf and/or custom developed applications used by a business for sufficiency (e. g. , license counts), scalability (e. g. , version, implementation model), and maintainability (e. g. , support model). Analyze a company s IT infrastructure to determine adequacy of hosting model, hardware inventory, network architecture and business continuity procedures. Analyse technology vendor contracts and compute IT spend through the review of contracts and other financial documents provided by the Company. Analyze the company s cybersecurity maturity through review of cybersecurity governance program/procedures, exposure to regulatory compliance requirements and preventative technical controls. Develop workbooks and reports to capture diligence observations/analysis. Manage and develop members of the RSM USI team. Who We Are Looking For: Ability to conceptualize and summarize key findings in a clear and meaningful way with expertise in drafting critical sections of the technology DD report. Expertise and working knowledge of infrastructure management, network architecture, virtualization, application and data hosting architectures (data center, on-premise, public cloud), and business continuity/disaster recovery (BCDR) best practices. Knowledge of and experience with key IT frameworks (e. g. CMMI, ITIL, ISO 27000, SSAE-18 SOC reporting, NIST Cybersecurity Framework). Knowledge of and experience with key cybersecurity frameworks (e. g. COBIT, ISO 27001, NIST). Exposure to various sectors such as financial services, healthcare, life sciences, power and utility, energy, retail and hospitality, business services and technology. An experience across a wide spectrum of IT and security pillars including IT Strategy, Infrastructure, Business Applications, Cybersecurity, Spend Analysis, etc. Highly proficient with Microsoft office Suite (e. g. , PowerPoint, Excel, Word, Visio) Strong skills in critical thinking, problem solving, and process improvement. Excellent interpersonal and communication skills in order to interact effectively with internal team members and external clients of the firm. Demonstrates willingness to invest time in cross-time zone communication with U. S. based teams. Ability to be a self-starter and drive successful client delivery. Able to manage deadlines and take ownership of getting the job done in a timely manner. Evaluated as an exceptional performer in current position. Development Opportunity/What s in It for You: Opportunity to interface with US based private equity and executive level leadership. Develop expertise in technology related M&A disciplines. Grow a strategic mindset and develop executive level perspective on investment towards operational technology. Experience M&A across a variety of industries and option to develop specific industry expertise. Gain an understanding of the approach towards post-acquisition value creation, integration, separation and risk remediation. Minimum Qualifications: Academic Qualification: B. Tech. and MBA from leading technology/business schools. Relevant experience of 4-7 years at a Big 4 or equivalent Advisory Services practice. Knowledge of Microsoft powered AI products such as Microsoft CoPilot or any other GenAI tools is preferred. Preferred Qualifications: Deal experience with onshore team including data room management, document request list preparation, management meeting preparation, workbook analysis, quality of earnings, due diligence reports, client calls and engagement team calls. Experience with post-acquisition/carve-out integration and separation related engagements. Preferred industry experience in one or more of the following: manufacturing, distribution, consumer products, business services, healthcare, financial services, business services, or technology. Knowledge of US based regulatory and compliance frameworks such as FFIEC, NERC CIP, PCI DSS, HIPAA, GLBA, and HITECH is a plus. ERP or supply chain application implementation experience; functional expertise in IT and supporting front/back-office operations preferred IT and cyber related certifications (CISSP, CISM, HITECH, PCI DSS QSA, CEH, Azure, AWS) .
Posted 2 weeks ago
1.0 - 3.0 years
9 - 13 Lacs
Gurugram
Work from Office
Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it? In your role as a Collections Analyst you will be responsible for activities related to a broad cross section of Johnson Controls customer portfolios. You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices. You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers. With a strong analytical approach, you will support the business by understanding customer complaints, assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment . What we look for? Bachelor Degree Fluent in English, strong verbal and written communication skills 1-3 Years in combination of collections, customer service, inside sales, AP or related experience. To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research. Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines Ability to perform moderately complex account reconciliation preferred Solid self-management Team player with pro-active approach and problem solving personality Innovative and constantly looking for opportunities to improve Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage Ability to work IST 2nd Shift (European time zone).
Posted 2 weeks ago
9.0 - 13.0 years
20 - 25 Lacs
Hyderabad, Bengaluru
Work from Office
Job Description RSM is looking for an experienced Hands-On Technical Manager with expertise in big data technologies and multi-cloud platforms to lead our technical team for the financial services industry. The ideal candidate will possess a strong background in big data architecture, cloud computing, and a deep understanding of the financial services industry. As a Technical Manager, you will be responsible for leading technical projects, hands-on development, delivery management, sales and ensuring the successful implementation of data solutions across multiple cloud platforms. This role requires a unique blend of technical proficiency, sales acumen, and presales experience to drive business growth and deliver innovative data solutions to our clients. Responsibilities: Provide technical expertise and guidance on the selection, and hands-on implementation, and optimization of big data platforms, tools, and technologies across multiple cloud environments (e. g. , AWS, Azure, GCP, Snowflake, etc. ) Architect and build scalable and secure data pipelines, data lakes, and data warehouses to support the storage, processing, and analysis of large volumes of structured and unstructured data. Lead and mentor a team of technical professionals in the design, development, and implementation of big data solutions and data analytics projects within the financial services domain. Stay abreast of emerging trends, technologies, and industry developments in big data, cloud computing, and financial services, and assess their potential impact on the organization. Develop and maintain best practices, standards, and guidelines for data management, data governance, and data security in alignment with regulatory requirements and industry standards. Collaborate with the sales and business development teams to identify customer needs, develop solution proposals, and present technical demonstrations and presentations to prospective clients. Collaborate with cross-functional teams including data scientists, engineers, business analysts, and stakeholders to define project requirements, objectives, and timelines. Basic Qualifications: Bachelors degree or higher in Computer Science, Information Technology, Business Administration, Engineering or related field. Minimum of ten years of overall technical experience in solution architecture, design, hands-on development with a focus on big data technologies, multi-cloud platforms, and with at-least 5 years of experience specifically in financial services. Strong understanding of the financial services industry - capital markets, retail and business banking, asset management, insurance, etc. In-depth knowledge of big data technologies such as Hadoop, Spark, Kafka, and cloud platforms such as AWS, Azure, GCP, Snowflake, Databricks, etc. Experience with SQL, Python, Pyspark or other programming languages used for data transformation, analysis, and automation. Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Hands-on experience extracting (ETL using CDC, Transaction Logs, Incremental) and processing large data sets for Streaming and Batch data loads. Ability to work from our Hyderabad, India office at least twice a week Preferred Qualifications: Professional certifications in cloud computing (e. g. , AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect, Azure Data Engineer, SnowPro Core) and/or big data technologies. Experience with Power BI, Tableau or other Reporting and Data Visualization tools Familiarity with DevOps practices, CI/CD pipelines, and infrastructure-as-code tools Education/Experience: Bachelor s degree in MIS, CS, Engineering or equivalent field. Master s degree is CS or MBA is preferred. Advanced Data and Cloud Certifications are a plus. .
Posted 2 weeks ago
11.0 - 14.0 years
17 - 19 Lacs
Bengaluru
Work from Office
Req ID: 329225 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor - MS Teams to join our team in Bangalore, Karn taka (IN-KA), India (IN). " Experience and knowledge of the following technologies: o Microsoft Teams, SFB o MS calling plan, Direct routing, Operator connect Manage team and channels in Microsoft Teams Audio conferencing users Troubleshooting MS Teams client issues for end user s support. Performing change management activities which respect to adding new features/components, Configurations change/update, best practices, security enhancement etc. for MS Teams environment. Intermediate knowledge of IP Telephony Knowledge of Server and Networking principles pertaining to enterprise environment Evaluates, engineers, tests, recommends, and implements secure infrastructures. Acts as a resource for system escalation issues. Documents platform standards and processes for ongoing operations. Gathers business requirements for system design and validates recommended solution for Change Management. Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software. Performs root cause analysis on failed components and implements corrective measures. Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions. Responsible for following company specific systems engineering standards. RCA for high severity issue, CRQ Deployments during weekends and holidays. On Call Support: shift for all required work and done during weekends. Provide Technical Documentation and training to L1 team members."
Posted 2 weeks ago
5.0 - 10.0 years
22 - 27 Lacs
Hyderabad
Work from Office
Req ID: 323796 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in Hyderabad, Telangana (IN-TG), India (IN). "NTT DATA Services currently seeks .Net Developer to join our team in Hyderabad Skills: Excellent Microsoft .NET core along with experience working on PCF/TKGI/OCP, KAFKA, Mongo DB, SQL Server"
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Chennai
Work from Office
Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation uninstallation. d. Understanding of domain setup ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking
Posted 2 weeks ago
4.0 - 9.0 years
8 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Lead and support the implementation of Microsoft Purview for data discovery, classification, labeling, and governance.Configure sensitivity labels, policies, and data loss prevention (DLP) rules aligned with business and compliance needs.Manage ongoing operations of Microsoft Purview, including data source onboarding, connector management, and regular scan scheduling.Collaborate with data owners, IT, compliance, and security teams to ensure accurate data classification and policy enforcement.Monitor platform health, troubleshoot issues, and maintain system performance and availability.Analyze scan results and generate actionable reports for risk remediation and compliance.Support compliance, audit, and incident response efforts with data visibility provided by Purview.Maintain and update documentation, runbooks, and SOPs related to Purview configuration and usage.Stay current with Microsoft Purview features, roadmap updates, and data security best practices. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Posted 2 weeks ago
2.0 - 6.0 years
20 - 25 Lacs
Noida
Work from Office
Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Zones LLC has footprint in 100+ countries. Through its offices and Strategic Partners in APAC region, Zones fulfils global requirements of some of its most demanding customers within the prescribed SLAs. Co-ordinate and manage expectation with Zones Offices and APAC s Strategic partners Provide business intelligence through reporting and analysis of key metrics Drive issue resolution and focus on operational excellence Facilitate new customer on-boarding, large customer engagements and new program on-boarding Liaison with personnel both within and outside the organization Primary point of contact for Account s APAC activity Responsibilities and Essential Job Functions : Good understanding of customer s expectations and translating it to Zones Office and Strategic Partner s POC in APAC region during onboarding Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies Work with Global OEM team wherever required to provide traction Add/Remove products and update prices as part of Catalog Maintenance Create, maintain and update Account Mapping for each country Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams Manage account specific mailbox and take appropriate actions Participate in weekly sync calls with Global Engagement team to facilitate c ommunications, continuous improvement, and/or alignment of support Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics. Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory and ETAs What you ll do as the ( APAC Co-ordination ) The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLSET REQUIRED: Written: Successfully prepare written communication. Candidate should be able to enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy. Chosen candidate would also be required to provide written communication to various stakeholders so as to direct them as to what is required of them to facilitate the fulfilment of order Verbal: Have a neutral accent (no MTI). Have good articulation and should be able to manage escalations in a professional manner Excel: Should have the ability to create Template which captures data and reports it out in a meaningful way to stakeholders. Should know vlook Up and Pivots. Know Macro would be an advantage Computer Skills: Candidate must be proficient in MS Office or Google Workspace What you will bring to the team: EDUCATION/CERTIFICATION: Graduate Any Specialization Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred Ability to communicate effectively with all levels of business. Experience with management of change Interpersonal Awareness Excellent organizational skills and process expertise Ability to work in a fast paced environment and meet aggressive deadlines Demonstrated excellence in customer service and account management Ability to develop and implement creative solutions and influence others in their adoption. Strong analytical, problem solving, and decision making skills Deep understanding of business models and ability to drive behavior to support revenue goals Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life. At Zones, work is more than a job its an exciting career immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Posted 2 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Noida
Work from Office
Join to the Rockwell Automation and work in inernational environment. You will report to Supervisor, Managed Services. Your Responsibilities: Monitor IT infrastructure at the customer. Talk to customers. You are the face of our company to our customers. How you communicate and work with them creates a positive experience. Support our clients using phone and emails youll help resolve technical issues regarding configuration and solving problems in virtual area VMware, Windows Server 2008/2012/2016/2019 and backup systems. Document technical solutions and best practices. Expand knowledge and improve specialist skills. The Essentials - You Will Have: good command of English university degree preferable IT/Automatics or similar or 5 years of professional experience 1 year of experience in administration of systems Windows Server 2008/2012/2016/2019 1 year of experience in administration of systems VMware, Nutanix, or similar experience in configuration, administration, and service management - DNS, DHCP, RDP, and RDWeb experience in administering NetBackup, Veeam, Backup Exec, and VDP backup systems The Preferred - You Might Also Have: Experience managing environments connected with VMware VSAN Certification Microsoft MCSA Certification VMware VCA/VCP Experience administering Lan / Wan networks based on Cisco technologies will be an advantage Power Shell programming skills, Perl Knowledge of an additional European language will be an advantage What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-IK1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Posted 2 weeks ago
3.0 - 8.0 years
8 - 9 Lacs
Pune
Work from Office
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm The primary purpose of this role is responsibility for the overall recovery and management of accounts receivable as it relates to maximizing collections for clients. The position involves detailed research and follow-up on medical insurance claims and the careful preparation of appeals and responses to efficiently interact with insurance carriers and resolve the claim. The position supports the company s overall Operations and Client Services by efficiently and effectively driving the accounts receivable process and showing results. Main Duties: Timely management and resolution of unpaid claims as assigned Effectively manage complex payer denials by assimilating and submitting: Supporting client clinical documentation Payer criteria Correct coding guidelines Specialty Association recommendations Federal/local regulatory guidelines Supporting letter of medical necessity from the provider of service Appeal letter consistent with payer requirements Other documentation as applicable Timely resolution of denials including follow up with payers and clients Responsibility for information necessary to resolve claims is the responsibility of the AR representative. Consistent and timely follow up with the client to provide clarification and/or missing information is critical. Adherence to the Client Adjustment Authorization matrix using appropriate adjustment codes to ensure clean AR Secondary claims management Monitoring and reconciliation of claims to include: Held vouchers Unbilled vouchers Patient balance report Credits and refunds Compliance with and enforcement of ASRCMS policies and procedures and Client specific billing guidelines Achieve goals set forth by supervisor regarding error-free work, transactions, processes and compliance requirements Specific goals include 1,400 accounts worked per month Other duties as assigned An Ideal Candidate will have: Technical: Extensive knowledge on use of email, search engine, Internet; ability to effectively use payer websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel. Preferred experience with various billing systems, such as NextGen, Pro and Allscripts. Personal: Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment. Communication: Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints from employees and clients. Ability to speak clearly and to make effective and persuasive arguments and presentations. Math Reasoning: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use critical thinking skills to apply principles of logic and analytical thinking to practical problems. Academic Qualifications: High School Diploma or GED 3+ years of physician billing experience required Work Arrangements: Work from Pune Office Shift Timing: (US Shift - 7:30 PM IST to 4:30AM IST) Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Flexible Work Environment (Remote/Hybrid Options) Peer-based incentive Cheer awards All in to Win bonus Program Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https: / / veradigm.com / about-veradigm / careers / benefits / https: / / veradigm.com / about-veradigm / careers / culture / Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill setIf so, please scroll down and tell us more about yourself!
Posted 2 weeks ago
10.0 - 15.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Software Services helps build First Americans product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary Role Summary As a Staff Software Engineer, youll drive innovation and excellence by delivering high-quality work, collaborating with your manager to advance team goals, and prioritizing effectively. Youll participate in core processes, recommend improvements, and invigorate the team by questioning the status quo. Youll respond urgently to operational issues, contribute to the software development lifecycle, and improve team processes. Engaging in code reviews, building cross-team relationships, and clarifying technical ambiguities will be key to your role, ensuring the teams success and shaping our technologys future. What we have for you We are offering an exciting opportunity for a talented a Staff Software Engineer to work as a part of a highly performing team, working on cutting-edge cloud-native technologies. In this role, you will be instrumental in developing microservices to build the next generation of Title and Escrow systems, serving all divisions of First American. Join us to drive innovation, shape our technology landscape, and make a significant impact across the organization. Responsibilities and Duties As a Staff Engineer, you will work closely with the Engineering Manager, Architect, Product Manager and team. Acts with urgency and delivers high-quality work that adds value to the business, stakeholders, and customers. Works with the manager to focus on advancing team goals. Prioritizes effectively and proposes scope adjustments when necessary. Participates in core team processes and recommends improvements. Questions the status quo to invigorate the team. Responds urgently to operational issues and owns resolution within scope. Is resilient, detail-oriented, and takes initiative, especially in crises. Contributes significantly to the full software development lifecycle. Improves team processes, code, and work items. Asks questions, learns from others, and receives feedback humbly. Seeks help when stuck and needs decision support. Actively participates in code reviews, providing meaningful feedback. Builds relationships across teams to achieve positive outcomes. Communicates and coordinates team requirements with other groups. Identifies technical blind spots and clarifies ambiguity in ideas. Technology Stack An ideal candidate should have understanding and hands-on experience with following technologies: 10+ years Strong hands on React.js typescript Proficiency in Nest.js or node.js Hands on css Managing source code with Git Knowledge on Jira with Agile/scrum Unit testing with Jest Strong Knowledge on AWS (Cognito, Secret Manager, SQS, SNS) Knowledge on postgreSQL Dynamo DB Knowledge on micro service architecture Knowledge on OpenApi/Swagger
Posted 2 weeks ago
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