Professional experience in AI, with a focus on Microsoft CoPilot and Copilot Studio. Hands-on experience with AI development platforms, including Power Platform, Microsoft Azure AI and other AI-related tools. Develop, customize, and integrate Microsoft CoPilot solutions tailored to business needs. Utilize Copilot Studio to design and implement AI-driven tools that improve efficiency and decision-making across various departments. Collaborate with stakeholders to understand business requirements and translate them into AI solutions. Monitor and fine-tune AI models to ensure performance and accuracy. Stay updated with the latest advancements in AI and Microsofts Copilot ecosystem to ensure the company remains at the cutting edge of technology. Provide technical support and training to internal teams for successful adoption of CoPilot features. Work on data analysis and natural language processing tasks to enhance automation capabilities. Troubleshoot and resolve any AI-related technical issues. Strong communication and collaboration skills, with the ability to explain complex AI concepts to non-technical stakeholders Mandatory Skills* Microsoft CoPilot and Copilot Studio Good to Have Skills Power App, Power Automate, Logic app, Azure ADF, SQL

Experience in collecting business requirements to develop and implement SSIS packages. Analyzing existing data in legacy systems, data cleansing, and transformation of data Data Mapping between source and destination systems Involved in planning, designing, mapping discussions, schedules the job related meeting Coordination between Dev teams and Data Migration team Understanding of D365 CE Apps from the Dataverse side Understanding of CRM sales functionalities Must have good knowledge on Dynamics 365 CRM and coding best practices. Includes discussion around data migration, design specifications, data extraction, problem diagnosis, debugging, testing, modification and assurance of technical requirements of computer programs per established industry practices and Customers Development Management Methodology (DMM). Understanding of data management related tools like SSIS for ETL purpose, Need to be we'll versed in Data analyzing Must have good knowledge on Dynamics 365 CRM Sales. Must be able to work directly with the client and Microsoft. Must have good communication skills Mandatory Skills SSIS Package and Dynamics CRM modules Data Migration Data Mapping and Migration knowledge, using Data migration tools like SSIS package Good to Have Skills Need to be we'll versed in D365 architecture from DB/Dataverse understanding

Proficient: Languages/Framework: Fast API, Azure UI Search API (React) Cloud: Azure Cloud Basics (Azure DevOps) Gitlab: Gitlab Pipeline Ansible and REX: Rex Deployment Data Science: Prompt Engineering + Modern Testing Data pipeline development Understanding of AI/ML algorithms and their applications MLOps frameworks Knowledge of cloud platforms (Azure ML especially) Model deployment process Data pipeline monitoring Languages/Framework: Azure Open AI Data Science: Open AI GPT Family of models 4o/4/3, Embeddings + Vector Search Databases and ETL: Azure Storage Account, Postgresql, Cosmos Experience with ML frameworks (TensorFlow, PyTorch, Scikit-learn) Knowledge of cloud platforms (AWS SageMaker, Google AI Platform) Expertise in data preprocessing, feature engineering, and model evaluation Understanding of software engineering principles (version control, CI/CD, containerization) Familiarity with distributed computing and big data tools (Spark, Hadoop) Ability to optimize models for performance and scalability Experience with Azure AI Search Desired skills* Azure DevOps; MLOps frameworks; Postgresql; Cosmos Domain* Investment , Banking

we're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions. We are looking for a Software Engineer Intern who wants to learn about hybrid Cloud solutions, to join our R&D org. What you'll do (Duties and Responsibilities): Contribute to all aspects of the Support engineering process,including: owning tickets, responding to customer queries, fixing customer issues and documentation. Participate in monitoring the support ticket queue. Create and improve support documentation Contribute to a friendly and helpful company culture Learn & work on upgrades, troubleshooting and fixing issues: Document the known issues and fixes Help deploy the software in different environments Flexible with support shifts Other comparable work from time to time as instructed What you ll need (Basic Qualifications) Enrolled on a bachelor s degree in computer science or similar field Understanding of security, Systems and networking Must have knowledge in Python/Shell or any one of the scripting language Experience in software deployment tools such as Kubernetes or Docker Strong debug skills, effective verbal and written communication skills, team oriented Excellence in technical communication with peers and non-technical people. Excellent communication skills and high English proficiency Knowledge in basic Cloud Architecture Preferred Technical and Professional Expertise

Identity and Access Management (IAM): Administer and maintain IAM solutions to ensure secure and appropriate access to organizational resources. Implement and manage user provisioning, de-provisioning, and access reviews across cloud and on-premises systems. Support the integration of IAM with Office 365, Azure AD, and other enterprise applications. Create New Conditional Access Policies to cater to business needs and well as Review and optimize Conditional Access Policies Monitor and respond to IAM-related incidents, ensuring timely resolution and documentation. Collaborate with internal teams to enforce role-based access controls (RBAC) and least privilege principles. Participate in IAM-related projects such as onboarding new applications, automating access workflows, and enhancing authentication mechanisms (e.g., MFA, conditional access), Secret and Certificate rotation etc. Maintain and update IAM documentation, including process flows, SOPs, and technical configurations. Office 365 Administration: Perform day-to-day administration of Office 365 services including SharePoint Online, PowerApps, Teams etc. Configure and manage Office 365 security features such as Data Loss Prevention (DLP) and Defender for Office 365. Support compliance initiatives by maintaining audit logs, retention policies, and access controls. Assist in troubleshooting and resolving Office 365-related issues and service requests. Work with the Security Operations team to ensure Office 365 logs are integrated into SIEM and relevant alerts are generated. Operational Security and Projects: Participate in security operations tasks such as user access audits, incident response, and vulnerability remediation. Support project-based initiatives including IAM tool upgrades, Office 365 feature rollouts, and security policy implementations. Conduct periodic reviews of access controls and security configurations to ensure compliance with internal policies and external regulations. Collaborate with cross-functional teams to implement security enhancements and operational improvements. What will you need to succeed? Education: Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience: 4+ years of experience in IT Security with a strong focus on Identity and Access Management and Office 365 administration. Hands-on experience with Azure AD, Conditional Access, MFA, and IAM lifecycle processes. Experience managing Office 365 tenants and security configurations. Familiarity with Defender for Office 365 and Microsoft compliance tools. Skills: Strong understanding of IAM principles, RBAC, and authentication protocols. Proficiency in Microsoft PowerShell for automation and administration tasks. Experience with Microsoft Graph API is a plus. Solid troubleshooting and analytical skills. Effective communication and collaboration abilities. Ability to manage multiple operational tasks and project deliverables simultaneously. Good to have: MS-102 or equivalent Microsoft certification. Benefits Highlights: 5 Days working in a Fast-paced work environment. Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits, Accident Insurance

In this role, the person will report to the Product Manager Travel & Lifestyle Services, this role is an exciting opportunity for a PO/Analyst, the person will be working on data related products and to maintain quality of data for TLS in the Big Data Platform Cornerstone. Minimum Qualifications 5+ years experience in travel domain or minimum background in financial domain At least 5 years of experience in technology product management or data-related products. At least 5 years of experience in Software Architecture and Software Development. 3 years experience with SQL Experience with agile methodologies, ie, rally, agile. An ability to solve complex problems and a highly analytical approach. Demonstrate the ability to learn and be curious to understand and master the travel domain. You are excited and passionate for the travel domain. Self-starter with the ability to think creatively and strategically Strong communication and stakeholder management skills Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. Demonstrate the ability to maintain a positive attitude and sense of humor in the face of chaos and challenges Has a successful record of leading and coordinating business, delivery, and technology teams to define, prioritize, and deliver on a product roadmap Strong product management skills that will take full ownership from analysis through implementation. High degree of organization, individual initiative, and personal accountability. Platform Knowledge Experience working w/ Hadoop and Big Data Platform Cornerstone, Google Cloud Platform (GCP) Proficient in Microsoft Suit, Power BI, Tableau, and SQL Education Bachelors in related fields (Computer Science, Information Technology, Engineer, Electronics) Preferred Qualifications Masters in related in fields (Computer Science, Information Technology, Engineer, Electronics) We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as we'll as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What you'll do : Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What you'll bring : Possess bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add.

We are seeking an experienced AI-IOT Product Engineer to design and develop AI and IoT products, with a focus on technical product management and product design. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to deliver innovative solutions. Job Description Product Design: Design and develop AI and IoT product concepts, including hardware, firmware, and software components. This includes: Developing product requirements and technical specifications. Collaborating with engineering teams to design and develop product architectures. Ensuring product designs meet technical and business requirements. Technical Product Management: Manage the technical aspects of AI and IoT products, including: Defining and prioritizing product features and requirements. Collaborating with engineering teams to develop and deploy products. Ensuring products meet quality and reliability standards. Sensor Algorithm Development: Collaborate with engineering teams to develop and implement sensor algorithms that enable accurate and efficient data collection and processing. This includes: Providing technical guidance on sensor fusion algorithms and machine learning models. Collaborating with engineering teams to integrate sensor algorithms with IoT devices and platforms. LLM RAG Systems: Collaborate with engineering teams to design and develop Large Language Model (LLM) Retrieval-Augmented Generation (RAG) systems that enable efficient and effective natural language processing. This includes: Providing technical guidance on LLM models and RAG systems. Collaborating with engineering teams to integrate LLM RAG systems with IoT devices and platforms. Applied Deep Learning: Collaborate with engineering teams to develop and implement deep learning models that enable accurate and efficient data analysis and processing. This includes: Providing technical guidance on deep learning models and architectures. Collaborating with engineering teams to integrate deep learning models with IoT devices and platforms. Technical Road mapping: Develop and maintain technical roadmaps for AI and IoT products, including: Identifying and prioritizing technical requirements and features. Collaborating with engineering teams to develop and deploy products. You are best equipped for this task if you have: 6-8 years of experience in AI, IoT, or related fields. Bachelors or Masters degree in Computer Science, Electrical/Electronics Engineering, or a related field. Excellent problem-solving skills and attention to detail. Experience with AI and IoT technologies, such as AWS or Azure. Strong technical knowledge of sensor algorithms, LLM RAG systems, and applied deep learning. Experience with technical product management and product design. Experience with agile development methodologies. Knowledge of IoT protocols and technologies (eg, MQTT, CoAP, BLE, Zigbee, LoRa, NB-IoT). Experience with data analytics and machine learning. Certifications in AI or IoT technologies (eg, AWS Certified IoT Architect, Microsoft Certified Azure AI Engineer). Experience with DevOps tools and practices.

BS in Computer Science or Engineering or equivalent industry experience 3-5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role Overall experience of 8/10 years with dynamics or equivalent technology Customer Engagement experience with Dynamics 365 or a competitive cloud product D365CE architecture including deployment processes and telemetry SQL development knowledge with deep query and schema knowledge Deep D365 knowledge (writing and troubleshooting) Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure) Familiarity with development: tools, language, process, methods, troubleshooting Memory dump tooling and analysis Development/Coding Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc) Mandatory skills Based on tech you placing, for instance, for CE, CRM, Power Platform Technical and Functional knowledge along with expertise in more than one module. For FNO, FNO knowledge Desired/ Secondary skills Worked as Technical/Functional expert in that area,

Job Description REDE Consulting seeks highly qualified professionals for critical roles in ServiceNow IRM/GRC implementation. The successful candidates will be responsible for executing complex projects with significant impact on organizational risk management and regulatory compliance. Key Responsibilities: Implement and manage ServiceNow IRM/GRC modules with a focus on Risk Management, Policy & Compliance, Audit Management, and Continuous Monitoring. Develop and maintain comprehensive workflows, profiles, indicators, scoring models, and dashboards to ensure robust risk and compliance frameworks. Demonstrate in-depth knowledge of regulatory frameworks such as SOX, HIPAA, ISO 27001, NIST, and DORA, applying this expertise to client solutions. For Architect/Lead roles: Design end-to-end solutions, communicate effectively with stakeholders, and provide mentorship to team members. For Business Analyst roles: Analyze complex GRC use cases and translate business requirements into actionable technical stories. Contribute domain expertise in Banking, Healthcare, Telecom, or Life Sciences to enhance project outcomes and client satisfaction. Maintain strict adherence to project timelines and quality standards, ensuring deliverables meet or exceed client expectations. Stay current with evolving regulatory landscapes and ServiceNow platform updates to provide cutting-edge solutions. Qualifications Professional Opportunity Contribute to a high-impact team delivering advanced risk and compliance automation solutions on the ServiceNow platform. Engage with global clients across regulated industries, addressing critical business needs. Assume a pivotal role in leading, innovating, and influencing digital risk transformation initiatives. Benefit from a flexible remote-first work environment, competitive compensation package, and professional development opportunities.

. The Senior Operations Analyst serves as a key technical leader within the IT support team, responsible for efficiently diagnosing, prioritizing, and coordinating the resolution of technical incidents. This role should apply expert engineering methodologies in one or more engineering areas. This role involves acting as an escalation point for high-impact issues and drive accountability of ticket resolution & fixes of patterns with domain leads. The operations analyst also contributes to continuous improvement initiatives by analyzing incident patterns by leveraging cross-domain data and tools to identify root cause, developing best practices, and optimizing processes. Interfaces with key engineering and peer operations organization leads. This role should act in compliance with industry and Company technical requirements, standards, policies and procedures. The ideal candidate will provide technical leadership to junior Engineers in the project. Job Description Core Responsibilities: Advanced Incident RCA and Management: Support & coordinate RCA and resolution of high-impact technical incidents. Track escalation from frontline support teams. Visibility into Ticket Volumes & SLA adherence Technical Troubleshooting and Root Cause Analysis: Perform diagnostics and root cause analysis on critical issues involving hardware, software, networks, and systems. Drive implementation of temporary or permanent solutions to maintain service continuity in partnership with core engineering teams Work alongside engineering and operations teams to identify long-term fixes. Collaboration and Stakeholder Communication: Faster implementation of root cause fixes and reduction in manual workarounds Clearly communicate incident status, impact, and resolution plans to stakeholders, including technical and executive audiences. Strong communication and collaboration skills. Experience working in a global delivery model with offshore and remote teams. Ability to manage handoffs effectively in a follow-the-sun support model. Proficiency in collaboration tools (e. g. , Microsoft Teams, Slack, Confluence) for seamless communication. Process Improvement and Optimization: Analyze incident data to identify trends, recurring issues, and areas for improvement. Develop and enhance triage processes, workflows, and standard operating procedures (SOPs). Implement proactive measures to reduce incident frequency and impact. Monitoring and Reporting: Single pane of glass that provides end-end issue visibility of issues to the stakeholders Generate detailed reports on incident metrics, response times, and resolution outcomes. Scorecards/Dashboard to track quality and Journey experience improvements Documentation and Knowledge Sharing: Maintain comprehensive and accurate documentation of incidents, resolutions, and best practices. Contribute to knowledge base updates to support efficient incident management and troubleshooting. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Consistent exercise of independent judgment and discretion in matters of significance. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years

Product Designer, People Technology KONE Technology and Innovation (KTI) is where the magic happens at KONE. Its where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to shape the future of the industry with new technologies and sustainable innovations. KONE IT is part of the KONE Technology and Innovation (KTI) unit with the mission to power KONE with sustainable information flow. KONE IT also supports KONE in its digital transformation journey by introducing digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption. Our Corporate Functions IT team is seeking a Product Designer for People Technology (Workday). You will be responsible for designing IT solutions for HR applications, focusing on integrations and automation. You will drive the vision of People Technology architecture forward, using agile and DevOps methods. As the main contact for business stakeholders, you will assess development ideas and oversee technical design and delivery in your area. In this role, you collaborate closely with People Tech Product Owner, Product Architect, Functional Leads and HR and IT Operations teams, and actively support HR related projects. Current People Technology scope is based on global platforms and tools such as Workday (with wide range of capabilities), connected with SAP ERP, AWS, Microsoft Power Platform, and local solutions (e. g. payrolls, time tracking). Your job is to ensure that the solution designs meet KONEs business needs and follow market best practices. Main stakeholders of this role are People & Communications Functional Leads, People Tech Product Owner and Product Architect, IT and People & Comms Service Owners, local payroll teams, and business representatives from People & Communications. Position will be based in Pune/Chennai India. In this role, you get to: Own the IT solution design for People Technology product area Work in close collaboration with the stakeholders to influence, collect and manage business demands and requirements for your responsibility area Participate in requirement-gathering workshops to facilitate & influence the strategic direction of our projects and lead business stakeholders through solution design Turn requirements into specification and manage development and testing to final solution together with other IT teams and our implementation partner Support solution road mapping and backlog prioritization with Product Owner Support global roll-out and key user competence development of the solutions in your responsibility area Contribute in People Tech projects Skills and Experience we`re looking for: 5+ years of experience in People Technology, especially with Workday End-to-end People Tech process and technical solution understanding with focus on automation and integrations with global business solutions and payrolls. Deep understanding of Workday (Core HCM, Compensation, integration tools, Extend, Prism), MS Power Platform knowledge is considered as a plus Previous experience working in IT projects and delivering end-to-end e. g. integration or automation development project Analytical and conceptual thinking, innovative and ability to think big Experience in working in a multicultural, global organization Excellent communication and documentation skills in English We are looking for a collaborative and proactive team player who approaches situations with an open mind, adapts quickly in a changing and agile environment and can create structure, clarity and results in a transparent way. Strong communication and interpersonal skills in English are essential for building relationships with stakeholders and peers. You naturally embrace and promote cultural diversity and inclusion within your team and organization. What do you get in return? Possibility to have an impact on People Technology product environment Opportunity to make a difference on designing more automated, improved E2E solutions and IT processes International and professional environment Attractive package of benefits and bonus scheme Social and sport events on regular basis Great place to work Informal culture and friendly colleagues KONE trainings in various areas Promotion on performance/competence We can offer strong support in your personal growth and global opportunities for future career development at KONE. We believe in inspiring, engaging and developing our people.

The Process Lead - Procurement helpdesk will respond to the queries received at the Procure to Pay Helpdesk. The role will require an understanding of Procure to Pay lifecycle and liasoning with the different P2P teams for quick turnaround. The key focus is high volume processing with a focus on auditability and efficiency. The role will require processing service requests for Procure to Pay Helpdesk function (servicing accounts payable and payment sub-processes). The overall responsibilities being: Answering end user querries and resolving tickets Managing transactional issues by collaborating between operations team and end users/suppliers. Carrying out Daily operations, with key focus on transaction ageing and escalation management. Lead Service Now adoption, trainings, and enhancements. Defining and developing process standards, workflows, and operating procedures Provide trainings to end users on PR to PO and Account Payable Processes. Manage issues with a view on overall P2P process as one team. This is a permanent role and will be a part of a 3 - member team located in Gurgaon and would form a strong procurement community with sourcing and account payable teams. About you 6+ years of work experience in sourcing and procurement services with experience in running back-office operations. 5+ years dedicated in PR to PO and Procurement Helpdesk tasks Service delivery experience covering Structured governance for continuous review and monitoring of key relationships Measurement and reporting of supplier performance metrices and SLAs Experience in working with UK and Continental Europe regions Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen. Ability to be flexible and responsive to a constantly changing environment. Strong analytical skills, attention to details with an appetite to dive into issues in depth as needed. Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels. Experience with change management and risk management roles. Ability to challenge conventional ideas/ status. Receiving and resolving end user queries of various P2P functions - supplier onboarding, PO creation/ changes, invoice processing, payments, T&E etc. Tracking Helpdesk performance via reporting and Power BI dashboards. Keeping a tab on ticket ageing and ensuring timely follow status updates and resolution. Audit Compliance and maintaining Quality score on a continuous basis. Ensure efficient use of tools such as ServiceNow as well as Microsoft shared mailboxes for query management and processing. Feel rewarded

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @ Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience - 0- 0.6 months in IT Support Education - Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting - Team Lead

Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a one-team approach .

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in software and product innovation focus on developing cuttingedge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cuttingedge applications that revolutionise industries and deliver exceptional user experiences. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Experience in C#, .NET framework, .NET Core, SQL server, Entity framework and ASP.NET MVC Familiar with devops process for enterprise applications Should have knowledge of at least one cloud provider (Azure preferred) Should have excellent communication and presentation skills Experience of working on agile methodology is preferred Docker and Microservices experience preferred Mandatory skill set s C#, .NET Preferred skill sets Angular Years of experience required 3 7 Years Education qualification B.Tech /B.E./MCA Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Microsoft .NET Development Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Creativity {+ 46 more} Travel Requirements Government Clearance Required?

Assistant Manager - Learning and Development Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Assistant Manager - Learning and Development Atlas Copco (India) Private Ltd. Date of posting: May 30, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. As Manager/Assistant Manager Corporate HR, you will be responsible part of Corporate Human Resources team. You will be responsible in improving and supporting the learning and development activities, managing the learning academy, OD interventions, etc for entire Atlas Copco India. Your key focus areas will include Leadership Development through AC Academy Organization Development (OD) Interventions Employer Branding, Wellness and DEI You are expected to develop digital HR processes in line with group standards described in The Way We Do Things , while safeguarding the group core values, principles and ethics. Roles and responsibilities of the position are as mentioned below: - Leadership Development through AC Academy: Design and implement comprehensive leadership development programs to cultivate high-potential employees and future leaders. Conduct needs assessments to identify leadership gaps and develop targeted training solutions. Develop and Implement Coaching and Mentoring options to enhance leadership skills and competencies. Develop and manage a 360-degree feedback system to provide leaders with constructive feedback from peers, subordinates, and supervisors Coordinate with Group Learning, to implement Group learning initiatives at leadership level Monitor and evaluate the progress and development of leaders who have participated in leadership development programs. Organizational Development (OD) Interventions: Leverage survey results, people analytics data, and stakeholder discussions to identify opportunities for enhanced support to businesses Prepare a basket of offerings via AC Academy for Organisational Development needs of the business including team building, sensitivity trainings, assessment & development centres, cultural alignment Identify and onboard the right partners who align with Atlas Copco The way we do things Drive Long Service Awards and Gold Club Events for the Holding region Conceptualizing and implementing employer branding strategy at India Level in line Group employer Branding plan to attract and retain top talent. Develop and execute employer branding plan in collaboration with the BUs Establish Industry-Institute collaborative tie-ups for upskilling and reskilling as well as corporate exposure Collaborate with marketing and communications teams to promote the company s employer brand. Manage social media and online presence to enhance the company s reputation as an employer of choice. Employee Resource Groups to enhance employee wellness Build a plan to enhance employee participation in Corporate social responsibility initiatives. In return, we offer you - Opportunities for multiple interactions with different stakeholders internally and externally A culture known for respectful interaction, ethical behavior and integrity where sustainability matters New challenges and new things to learn every day Plenty of opportunities to grow and develop To succeed, you will need - Master s Degree in Organisation Development or Business Administration focused on Human Resources and Organisational Development. Minimum 7-8 years professional level experience in Organisational Development in an intermediate to large size organisation. Ability to communicate with intent and strong negotiation and stakeholder management skills. Very good skills in MS Office software (Microsoft Word, PowerPoint and Excel) Experienced in operating within international, multi-brand, and matrix organizations, and adept at collaborating with senior management. Note - The right candidate with suitable experience can also be titled for Manager- Learning and Development Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Senior Test Automation Engineer Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Test Automation Engineer Functional area: Information Technology Pune & Baroda Company name: Atlas Copco (India) Private Ltd. Date of posting: Jun 9, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your Role Work Location: Pune/Vadodara Senior Test within our Application Development team and Embedded Team , based out of to d end-to-end application development with 6-8 years of experience We expect you to every stage of project right from interacting with , understanding their requirements, and proposing them the which will be best fit to their expectations . You will be part of local team working from Atlas Copco, Pune/Vadodara office but will have chance to be part of Global Projects You will be most important member of highly motivated Application development team leading the Microsoft Technology stack enabling the team members to deliver first time right application delivery . The Role: Design and develop automated testing framework from scratch for a range of tightly integrated web and mobile applications. Analyse, Write, and Execute test case scenarios using Python, Playwright and Behavioural-Driven-Development technique. Create and execute API tests using Postman tool. the software test strategy forward to reduce field found defects and improve overall quality, Support team and ensure First Time Right delivery of the code, being a key team player. You should be ready to do manual testing as well wherever needed. What we expect from you? A Computer Engineering aster s rom a reputed university Must have 6 + years of experience in software testing, including complex m odular platforms that are deployed in multiple regions around the world. Hood to have - ISTQB Certification Foundational Level Experience of Behavioural-Driven-Development (BDD) or or Hybrid framework Proven scripting and programming skills to drive automation in our QA processes. Strong understanding of software development and testing lifecycle, principles, practices, processes, methods, techniques, and tools Good knowledge of API testing, Performance testing, Security testing, Usability testing, etc. Knowledge of Agile methodologies, GIT, and continuous integration to enable continuous deployment. Excellent communication skills, both written and oral Our perfect match: Works independently and takes ownership of assigned tasks. Is a team player thriving in a collaborative environment? Likes to get things done and enjoys the fast pace of a scale-up team in a global organisation. Has a talent for organization ensuring reliable but simple processes? Is thorough and detail oriented. What can you expect from us? An international and agile development environment. An open, respectful, and ethical culture Very high visibility in the organization with "No door" culture, you can always talk to anyone in the organization. High stability at the same time lots of challenges to grow and perform in the organization. Internal Job Market allows you to grow in the organization. Team culture offers you lots of learning from peers, colleagues, and management. An industrial and product-based organization allows you to envision the work and product you build and contribute. In return, we offer you Join Atlas Copco Group and be part of a team that believes in challenging the status quo and driving innovation in every segment and business we operate . We encourage employees to contribute, grow, and challenge themselves to find a better way. Who we are? Atlas Copco Group is a global, industrial company based in Stockholm, Sweden, with almost 40, 000 employees and customers in more than 180 countries. Atlas Copco Group has been driven by an innovative spirit ever since the start in 1873. The Web and Mobile Apps T eam is a team of highly motivated resources who are responsible for application development, support, and maintenance. The rapid web application developments are aimed at supporting business needs. While you will be part of Local application development team, you will participate in Global Project Developments if required where you will play active role. Last Day to Apply 23-06-2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

About Ema Ema is building the world s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview As a Partner Success Architect, you will serve as a critical bridge between Ema s platform capabilities and our partners business and technical goals. You will own the technical co-creation process with partners, enabling them to build, position, and deliver innovative AI employee solutions powered by Ema. This role is deeply cross-functional, requiring collaboration with Sales, Product, Engineering, and Customer Success to amplify Ema s presence through strategic alliances. Key Responsibilities: Lead technical co-creation by running discovery sessions and prototype AI employee workflows with partners using Ema s GWE. Build pre-sales assets by creating solution templates, demos, and reference architectures to support sales and showcase capabilities. Drive Partner Enablement to own technical onboarding, design enablement materials, and support partners in scaling their solutions. Act as Trusted Advisor by providing ongoing technical guidance, troubleshooting, and feedback loops between partners and internal teams. Support GTM and Field Sales by delivering demos, proofs-of-value, and contribute to GTM assets and playbooks with field and partner teams. Track and Optimize Impact by measuring partner success with KPIs, gather market feedback, and represent Ema at events and co-marketing efforts. Qualifications: 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS. Demonstrated expertise in designing or implementing complex technical solutions in a B2B environment, preferably in AI, ML, automation, or cloud platforms. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. Preferred Qualifications: Experience with Generative AI, LLMs, or agentic platforms in production settings. Familiarity with enterprise systems like Salesforce, ServiceNow, Workday, or similar. Prior experience in a startup or high-growth SaaS environment is preferable. Comfort working in fast-paced, ambiguous environments and scaling new programs from 0 to 1. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who we are Ema is building the world s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview Ema is on a mission to redefine the future of work by building a Universal AI Employee that empowers every worker to delegate repetitive, high-value tasks to intelligent, agentic AI systems. As the Architect on our Customer Value Engineering (CVE) team, you ll play a pivotal role in translating this vision into real-world impact. From discovery workshops to production deployments, you will lead the design of scalable, secure, and observable AI-powered workflows turning customer ambitions into enterprise-grade solutions that deliver measurable value. Roles and Responsibilities: Workflow Discovery & Solution Design: Lead discovery workshops to understand human workflows, pain points, data flows, and integration needs. Translate business objectives into AI architecture blueprints covering integration, data, security, and success metrics. Author and maintain AI-Employee design documents to guide implementation from blueprint to SLOs. Data Integration & Action Building: Use declarative connectors and APIs to ingest, normalize, and secure data from enterprise systems (CRM, ERP, ATS, etc.). Build and maintain reusable action blocks using REST/SOAP/RPA and integrate them into agent-based workflows. Agentic Reasoning & Prompt Engineering: Design and compose reasoning agents using modern frameworks (e.g., LangChain, Semantic Kernel). Tune prompts, set up memory management, and define mesh topologies to ensure robust agentic reasoning. Own prompt evaluation, experiment design (A/A, A/B), and rollback strategies. Human-AI Interaction: Define and implement user interaction flows by integrating with Slack, Microsoft Teams, widgets, or customer-facing apps. Ensure seamless handoff between automated and human-in-the-loop experiences. Monitoring, Metrics & Observability: Define success metrics, KPIs, and SLOs; wire them into dashboards, alerts, and observability systems. Steward observability packs, including Terraform/Helm configurations and alerting strategies. Security, Identity & Permissions: Enforce zero-trust identity patterns including SSO (Okta/AD) and RBAC. Own auditing, access control, and compliance posture across deployments. Collaboration & Continuous Improvement: Lead technical, architectural, and security reviews with internal teams and customer stakeholders. Partner with CVEs and system integrators to unblock issues and ensure deployment success. Monitor production system health and performance, lead continuous-improvement sprints, and codify learnings into reusable playbooks and runbooks. Maintain registries of versioned prompts, connectors, and action templates to support scale and reuse. Channel field insights to Product and ML teams to refine roadmap and platform capabilities. Qualifications 8+ years in software/solutions architecture, including 3+ years with LLM or event-driven systems Expert in Python, REST/JSON APIs, and cloud infrastructure (GCP, AWS, or Azure) Proven record deploying AI systems in enterprise environments Familiarity with agent frameworks like LangChain, Semantic Kernel, or similar Experience integrating SaaS platforms like CRM, ATS, ERP Strong understanding of RBAC, SSO (Okta/AD), and security standards Outstanding communication and executive presence in high-stakes environments Preferred Qualifications Experience with SQL optimization, graph DBs, or real-time processing Hands-on knowledge of Terraform, Helm, and infrastructure-as-code Prior work in FedRAMP, HIPAA, or similar compliance environments Open-source contributions in AI infrastructure or observability domains Soft Skills: Ownership & Accountability : You drive end-to-end outcomes, not just deliverables Curiosity & Learning : You seek emerging tools and best practices in GenAI Collaboration : You thrive at the intersection of product, engineering, and customer success Empathy & Clarity : You simplify the complex and build trust through communication

Job TItle: Microsoft Fabric Data Engineer Location: Bangalore Job Type: Conract (24 Months) Job Description: We are seeking a highly skilled and experienced Microsoft Fabric Data Engineer/Architect to design, develop, and maintain robust, scalable, and secure data solutions within the Microsoft Fabric ecosystem. This role will leverage the full suite of Microsoft Azure data services, including Azure Data Bricks, Azure Data Factory, and Azure Data Lake, to build end-to-end data pipelines, data warehouses, and data lakehouses that enable advanced analytics and business intelligence. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 5+ years of experience in data architecture and engineering, with a strong focus on Microsoft Azure data platforms. Proven hands-on expertise with Microsoft Fabric and its components, including: OneLake Data Factory (Pipelines, Dataflows Gen2) Synapse Analytics (Data Warehousing, SQL analytics endpoint) Lakehouses and Warehouses Notebooks (PySpark) Extensive experience with Azure Data Bricks, including Spark development (PySpark, Scala, SQL). Strong proficiency in Azure Data Factory for building and orchestrating ETL/ELT pipelines. Deep understanding and experience with Azure Data Lake Storage Gen2. Proficiency in SQL (T-SQL, Spark SQL), Python, and/or other relevant scripting languages. Solid understanding of data warehousing concepts, dimensional modeling, and data lakehouse architectures. Experience with data governance principles and tools (e.g., Microsoft Purview). Familiarity with CI/CD practices, version control (Git), and DevOps for data pipelines. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively in a fast-paced, agile environment. Preferred Qualifications: Microsoft certifications in Azure Data Engineering (e.g., DP-203, DP-600: Microsoft Fabric Analytics Engineer Associate). Experience with Power BI for data visualization and reporting. Familiarity with real-time analytics and streaming data processing. Exposure to machine learning workflows and integrating ML models with data solutions

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Job Summary Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment. Provide technical support to Arctera customers, partners, and field support staff with varying levels of support maintenance entitlements i.e., entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Arctera software and hardware, including cloud platforms. Position provides an opportunity to continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights for our customers. Position requires a motivated, self-starter and self-learner with a customer-first attitude. Primary Accountabilities Provide technical support for Arctera products, on-premises and in cloud platforms. Answer technical questions from customers, partners, and field reps. Resolve cases per productivity, performance and SLA standards and support goals. Document and diagnose system issues resulting in production outages. Research, document, and collaborate on cases as required. Author or update technical documents in Arctera Knowledge Base. Address multiple issues simultaneously, with a case for each issue raised. Establish close interactions with team members. Determine when necessary to engage team members to enable timely case resolution. Participate in weekly meetings and forums with other technical support engineers. Participate in evaluation of new products and features. Knowledge Core Technologies: Experience across one or more of the following. Operating Systems: Windows Servers. System Administration: Server Hardware, Software, maintenance, and troubleshooting. Networking: TCP/IP, TLS, PKI, Firewalls, Routing, VLANs, Link Aggregation (802.3ad, balanced-alb), Authentication (LDAP, Active Directory), DNS, NFS, CIFS. Storage: LVM, RAID, DAS, SAN, NAS, Software-Defined Storage, SAS, Fibre Channel. Diagnostics: Log Analysis, Process Tracing, Debugging, Kernel Panic, Root Cause Analysis. Observability: Application Performance Management, reliability, availability, and serviceability. Infrastructure: Data Center Operations / Management. Arctera product offerings. Additional knowledge: Working knowledge in one or more of the following. Enterprise Information Systems, Application Servers, and Hardware Infrastructure. Virtualization: VMware, Hyper-V, RHV, Nutanix, and Containers (Docker, Podman). Databases: Microsoft SQL Server / MySQL / PostgreSQL. Oracle Database. IBM DB2. Microsoft Exchange / Microsoft 365. Storage: DAS/NAS/SAN: Switches, Zoning, HBA, SFP, WWN, WWPN. Cloud: Object Storage (AWS, Azure, GCP) and on-premises disaster recovery solutions. Basic familiarity with SaaS, PaaS, IaaS, and APIs. Clustering and High Availability systems. Experience with scripting languages (i.e., Python, Perl, and PHP) is beneficial. Skills & Competencies Customer Service Positive attitude and customer centric mindset. Commitment to delivering customer value. Assist customers on live calls via remote assistance. Collaboration Engagement with peers in an open and collaborative environment. Ability to work with multiple stakeholders: Sales, Engineering, Development. Demonstrate b sense of willingness to learn, share, and work together as team. Communication skills Effective customer relationship management. Capable of navigating customer expectations with empathy. Active and reflective listening, problem solving and troubleshooting techniques. Clear and concise technical documentation: Problem Statement, Case Notes, Knowledge Articles. Ability to simplify technical topics in common terms. Time management Plan and prioritize activities effectively. Ability to pivot swiftly to meet customer needs. Apply flexibility and adapt to changing priorities in a dynamic working environment. Maximize engagement with team members to effectively drive case resolution. Troubleshooting Apply decision making and problem-solving techniques. Use systems knowledge to formulate a clear problem statement. Ability to trace application faults at a process level in distributed system environments. Think quickly and react to situations with customer impact. Ability to break down complex problems into simple components Preferred Certifications CompTIA: Network+, Server+. Cloud Certifications: Amazon, Microsoft, Google. Job Complexity Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision Normally receives general instructions on routine work, detailed instructions on new assignments under general supervision. Follows established directions. Work is reviewed for accuracy and overall adequacy. Experience / Education / Qualifications Diploma holders / Graduates / Postgraduates in Engineering / Science. 3+ years of Sys Admin or related enterprise Technical Support Certification in one s product area. 3+ years experience providing 2nd /3rd level support in an enterprise class product company, or 3+ years experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure. 2+ years experience of public and/or private cloud platform experience preferred.

Location: Bangalore Experience: 4 - 6 Years Notice Period: Immediate to 15 Days Overview NCG is seeking a skilled and proactive SharePoint Solutions Architect to join our dynamic technology team. In this key role, you will be responsible for architecting, developing, and maintaining scalable SharePoint solutions that drive collaboration, enhance productivity, and align with business goals. You ll work closely with stakeholders across departments to gather requirements, design architecture, and implement solutions across both SharePoint On-Premises and Online (M365) environments. This position offers excellent opportunities for professional development in a forward-thinking environment that values innovation, teamwork , and continuous improvement . Key Responsibilities Architect, develop, and support SharePoint solutions (On-Premises 2013/2016/2019 and SharePoint Online). Build and customize workflows, forms, web parts, and templates using Power Automate, Power Apps, and SharePoint Framework (SPFx). Design interactive dashboards and reports with Power BI, integrating with SharePoint and other Microsoft services. Customize SharePoint using JavaScript, jQuery, and REST APIs. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable SharePoint solutions. Integrate SharePoint with external data sources via SQL Server, Power Platform connectors, and custom APIs. Ensure compliance with security best practices, governance standards, and site administration policies. Conduct performance tuning, issue resolution, and end-user support. Document technical architecture, configurations, and development processes. Mentor junior developers and contribute to team knowledge-sharing. Required Skills & Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in SharePoint development and solution architecture. Hands-on expertise in SharePoint On-Premises (2013/2016/2019) and SharePoint Online (M365) . Proficient with SharePoint Designer, Visual Studio , and PowerShell scripting . Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate). Strong understanding of SQL experience writing and optimizing stored procedures and queries. Proficiency in client-side scripting (JavaScript, jQuery) and REST APIs. Experience integrating SharePoint with other Microsoft 365 services and third-party systems. Excellent analytical, problem-solving, and communication skills. Ability to thrive both independently and in collaborative team environments. Preferred Qualifications Microsoft certifications such as PL-900 , PL-400 , or MS-600 . Experience working in Agile/Scrum environments. Familiarity with Azure services and their integration with SharePoint. About NCG NCG is a technology-driven organization dedicated to creating innovative digital solutions that empower businesses. We foster a collaborative and inclusive workplace culture where creativity, continuous learning, and excellence are highly valued. Join us to work on impactful projects and be part of a team that s shaping the future of enterprise collaboration.

Company Description DataVolt is a global leader in sustainable and innovative data center solutions. We provide businesses across the world with the infrastructure they need to connect, collaborate, and grow in the data-driven landscape of today. Our solutions focus on security, reliability, scalability, and sustainability, empowering our clients to truly achieve digital transformation. We have strategically positioned operations in Riyadh, Dubai, California, Mumbai and Tashkent and are committed to shaping a sustainable digital future through groundbreaking innovation. Responsibilities: You will be responsible for overseeing IT systems, networks, and security while driving a cloud-first technology strategy that aligns with business objectives. This role requires managing IT teams, ensuring compliance with industry standards, and leveraging expertise in multi-country operations and data center infrastructure to support business growth. Oversee the day-to-day operations of the IT department, ensuring the reliability, security, and performance of all IT systems and ensure the reliability and performance of all systems. Manage the IT infrastructure, including servers, networks, and data storage, to support business operations and growth. Lead the IT team in maintaining and enhancing the companys technology landscape. Plan, execute, and oversee IT projects, ensuring they are delivered on time, within scope, and on budget including (upgrades, implementations, migrations). Implement best practices in project management, risk management, and change management. Ensure the security of the company s IT systems and data, implementing robust cybersecurity measures. Ensure compliance with relevant regulations, standards, and best practices in IT governance and data protection. Experience & Qualifications: Bachelor s degree in information technology, Computer Science, or a related field 8+ years of experience in IT management, with at least 3 years in a management role. Proven track record of leading IT transformation initiatives. Strong knowledge of data center operations and infrastructure. Excellent understanding of IT systems, networks, and emerging technologies. Excellent knowledge of IT systems and infrastructure Experience in cloud computing, virtualization, and data analytics. Certifications such as Microsoft Certified: Azure Solutions Architect Expert - Ideal for cloud-first IT strategies and or PMP, ITIL, or CISSP.

Responsibility: L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Serve as a point of escalation for unresolved issues from the first-level support team. Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points. Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizationsExp: 3-5 Years Expectations: Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration. Proficient in troubleshooting complex technical issues and performance optimization Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively. Comfortable interacting with users, stakeholders, and technical teams at all levels Collaborative mindset with the ability to work effectively in a team-oriented environment Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, technologies, and business requirements. Willingness to continuously learn and acquire new skills Strong customer service orientation with a commitment to delivering exceptional support and exceeding user expectations. Empathetic approach to understanding user needs and providing personalized assistanceTool / Application / Software: Ms Dynamic CRM. Knowledge in JIRA and Fresh Sevice. Qualifications Graduate in Computer Science, Information Technology, or a related field with 2-to-3-year Experience of functional knowledge in Microsoft DynamicsCRM or any other CRM. ITIL Knowledge.