Comply with organisation's finance and accounting policies for respective process. Responsible for the timely completion of activities as part of the Rebate & Discount function for the following activities.1. SAP Knowledge 2. Microsoft Excel - Advnace 3. Rebate Creation / Rebate Correction 4. Business Knowledge about Sales 5. Rebate Provision / Pricing 6. English Communication 7. Releasing of Schemes - Rebates 8. Scheme Working 9. Reporting MIS / Open Rebates Accountable for evaluating, reconciling and resolving complex accounting transactions and ensuring reconciliations of accounts.

Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required.

Role description Were looking for a driven, organized team member to support the Digital & Analytics team with support of Talent transformation projects from both a systems and process perspective. The role will primarily provide PMO support. The individual will need to demonstrate strong project management skills, be very collaborative and detail oriented to coordinate meetings, track and update project plans, risks, and decision logs. This individual would also need to create project materials, support design sessions, user acceptance testing, and escalate project or system issues as needed. Work youll do As the Talent PMO Support you will: Support the Digital & Analytics Manager with support of Talent transformation projects. Track and drive closure of action items and open decisions. Schedule follow up calls, take notes, and distribute action items from discussions. Coordinate with Talent process owners and subject matter advisors to manage change requests and risks, actions, and decisions. Coordinate across Talent, Technology, and Consulting teams to track and escalate issues as appropriate. Update the Talent project plan items, resource tracker and the risks, actions and decisions log as needed. Leverage shared project team site and OneNote notebook to ensure structure and access to communications, materials, and documents for all project team members. Support testing, cut-over, training, and service rehearsal testing processes as needed. Collaborate with the Consulting, Technology, and Talent team members to ensure project deliverables move forward. Qualifications: Bachelors degree and 5-7 years of relevant work experience Background and experience with project management support to implement Talent processes, from ideation through deployment phases. Strong written/verbal executive communication and presentation skills; strong listening, facilitation and influencing skills with audiences of all management and leadership levels. Works well in a dynamic, complex, client, and team focused environment with minimal oversight and an agile mindset Excited by prospect of working in a developing, ambiguous, and challenging situation. Proficient Microsoft Office skills (e.g., PowerPoint, Excel, OneNote, Word, Teams)

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Role Purpose: The Analyst -II L2 Service Management will provide functional and technical support to end users, addressing issues that have been escalated from L1 support. This role involves troubleshooting and resolving issues which is getting reported through ticketing tool which include functional and technical problems, managing service requests, and ensuring that service level agreements (SLAs) are met. The ideal candidate shall need to have technical skills, some experience in IT support, and a commitment to delivering exceptional customer service. Duties and Responsibilities: Incident Management & Escalation: Address and resolve incidents escalated from L1 support, ensuring timely and efficient resolution of complex technical issues. Maintain a clear communication loop with users and L1 support to provide updates on incident status. Advanced Troubleshooting: Perform in-depth analysis and troubleshooting of technical issues related to hardware, software, networking, and IT systems. Use diagnostic tools and logs to identify root causes and implement solutions. Service Request Fulfillment: Manage and fulfill service requests, including software installations, configurations, system updates, and user account management. Provide advanced technical assistance in areas like system integration, network configuration, and application support. Escalation to Higher Support: For unresolved or complex issues that require specialized expertise, escalate incidents to L3 support or relevant technical teams. Ensure proper documentation and follow-up. Knowledge Base Maintenance: Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices. Regularly update knowledge articles to ensure they reflect the latest solutions and technologies. Root Cause Analysis: Participate in root cause analysis for recurring issues, and work to implement long-term solutions to prevent future incidents. Provide feedback and suggestions to improve the overall IT environment. Performance Monitoring: Monitor system performance and proactively address issues such as network outages, hardware failures, or system downtimes. Assist with preventative maintenance to ensure systems run smoothly. Customer Service & User Communication: Maintain a strong focus on customer service by providing timely and clear communication to end users regarding their incidents, status updates, and resolution. Ensure users understand the solutions provided. Collaboration with IT Teams: Collaborate with cross-functional teams (e.g., L1 support, infrastructure, network, and development teams) to resolve incidents efficiently and implement system improvements. Documentation & Reporting: Accurately document and close tickets in the service management system. Provide detailed updates on incident resolution steps, including any root causes, workarounds, and solutions. Process Improvement: Continuously improve support processes by analyzing incident trends and identifying areas for optimization. Suggest improvements to enhance support efficiency and user satisfaction. Knowledge, Experience & Skills: Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 2-4 years of experience in IT support, service desk, or technical support roles, with at least 1 year in L2 or higher support. Experience with complex system troubleshooting and incident resolution is required. Technical Skills : Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting techniques. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in supporting enterprise-level software applications and cloud-based platforms (e.g., Office 365, G Suite, Salesforce). Experience with service management tools (e.g., ServiceNow, Jira, Zendesk). Experience with Active Directory, user account management, and group policies. Experience with remote support tools and diagnostic software. Knowledge of ITIL frameworks, particularly in incident and problem management. Soft Skills: Strong problem-solving skills with the ability to identify issues quickly and provide solutions. Excellent communication skills, both verbal and written, to explain complex technical issues to non-technical users. Strong attention to detail and the ability to document technical information accurately. Excellent customer service orientation with a focus on user satisfaction and effective issue resolution. Ability to work independently, manage multiple priorities, and function effectively in a fast-paced environment. Preferred: ITIL Foundation certification or other related IT service management certifications. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Certifications such as CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or similar. Experience supporting virtual environments (e.g., VMware, Hyper-V). Knowledge of scripting languages or automation tools (e.g., PowerShell, Bash, Ansible) is a plus. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Key Responsibilities Technology & Delivery Leadership Lead the Microsoft/.NET practice strategy across modern engineering initiatives. Architect and guide end-to-end product/platform solutions using .NET Core/.NET 6+, Azure PaaS services, microservices, and event-driven patterns. Define coding standards, reusable patterns , and performance benchmarks for Microsoft stack solutions. Drive AI-first engineering practices to enhance productivity, predictive capabilities, and autonomous system behavior Collaborate with UI, DevOps, Data, QA, and Product teams to deliver high-performing, secure, and scalable platforms . Cloud-Native & Platform Engineering Drive cloud-native architecture using Microsoft Azure (App Services, Functions, AKS, Service Bus, API Management, etc.). Champion API-first, container-first, and automation-first principles across programs. Evaluate and integrate modern frameworks (e.g., Blazor, Orleans, Dapr) into platform solutions. Talent Development & Hiring Build and scale a strong team of .NET engineers, architects, and solution leads across regions. Hire and mentor talent aligned with Microsoft engineering best practices and cloud-first thinking . Establish a continuous learning ecosystem through labs, bootcamps, certifications, and brown bags . Pre-Sales & Solutioning Support Support large-scale RFPs, RFIs, and client pursuits with architecture blueprints, cost estimations, and proposal defense. Collaborate with business teams to position Microsoft stack solutions as transformation enablers. Create differentiated value propositions through IP/accelerators and innovation stories. COE & Practice Enablement Own the .NET COE playbook , reusable components, architectural reference models, and best practices. Contribute to internal knowledge platforms, tech communities, and thought leadership. Stay ahead on evolving trends such as .NET 8, MAUI, AI integrations with Microsoft stack , and cloud-native DevSecOps . Key Skills & Qualifications Deep expertise in .NET Core/.NET 6/7/8 , C# , Entity Framework Core , Web APIs , and asynchronous programming . Strong experience with Azure cloud services : App Services, Functions, Event Grid, Service Bus, Cosmos DB, AKS, Logic Apps, etc. Knowledge of microservices architecture , event-driven design , and distributed systems . Experience with CI/CD (Azure DevOps, GitHub Actions) , IaC (ARM/Bicep/Terraform) , and observability tools. Excellent communication, team-building, and leadership skills. Preferred Skills Familiarity with Power Platform , Dynamics 365 , and Azure OpenAI services. Experience with AI/ML integration , Intelligent automation , and Low-code extensibility on Azure . Previous ownership of product/platform lifecycle , from ideation to scale. Exposure to ISO/SOC-compliant solution architectures for regulated industries. Why Join Us? Lead the .NET/Microsoft charter for modern platform and product engineering. Drive innovation and excellence in cloud-native delivery . Shape a high-impact Microsoft practice while influencing enterprise-wide transformation. Work with global clients , cutting-edge tech, and a passionate engineering community. Key Responsibilities Technology & Delivery Leadership Lead the Microsoft/.NET practice strategy across modern engineering initiatives. Architect and guide end-to-end product/platform solutions using .NET Core/.NET 6+, Azure PaaS services, microservices, and event-driven patterns. Define coding standards, reusable patterns , and performance benchmarks for Microsoft stack solutions. Drive AI-first engineering practices to enhance productivity, predictive capabilities, and autonomous system behavior Collaborate with UI, DevOps, Data, QA, and Product teams to deliver high-performing, secure, and scalable platforms . Cloud-Native & Platform Engineering Drive cloud-native architecture using Microsoft Azure (App Services, Functions, AKS, Service Bus, API Management, etc.). Champion API-first, container-first, and automation-first principles across programs. Evaluate and integrate modern frameworks (e.g., Blazor, Orleans, Dapr) into platform solutions. Talent Development & Hiring Build and scale a strong team of .NET engineers, architects, and solution leads across regions. Hire and mentor talent aligned with Microsoft engineering best practices and cloud-first thinking . Establish a continuous learning ecosystem through labs, bootcamps, certifications, and brown bags . Pre-Sales & Solutioning Support Support large-scale RFPs, RFIs, and client pursuits with architecture blueprints, cost estimations, and proposal defense. Collaborate with business teams to position Microsoft stack solutions as transformation enablers. Create differentiated value propositions through IP/accelerators and innovation stories. COE & Practice Enablement Own the .NET COE playbook , reusable components, architectural reference models, and best practices. Contribute to internal knowledge platforms, tech communities, and thought leadership. Stay ahead on evolving trends such as .NET 8, MAUI, AI integrations with Microsoft stack , and cloud-native DevSecOps . Key Skills & Qualifications Deep expertise in .NET Core/.NET 6/7/8 , C# , Entity Framework Core , Web APIs , and asynchronous programming . Strong experience with Azure cloud services : App Services, Functions, Event Grid, Service Bus, Cosmos DB, AKS, Logic Apps, etc. Knowledge of microservices architecture , event-driven design , and distributed systems . Experience with CI/CD (Azure DevOps, GitHub Actions) , IaC (ARM/Bicep/Terraform) , and observability tools. Excellent communication, team-building, and leadership skills. Preferred Skills Familiarity with Power Platform , Dynamics 365 , and Azure OpenAI services. Experience with AI/ML integration , Intelligent automation , and Low-code extensibility on Azure . Previous ownership of product/platform lifecycle , from ideation to scale. Exposure to ISO/SOC-compliant solution architectures for regulated industries. Why Join Us? Lead the .NET/Microsoft charter for modern platform and product engineering. Drive innovation and excellence in cloud-native delivery . Shape a high-impact Microsoft practice while influencing enterprise-wide transformation. Work with global clients , cutting-edge tech, and a passionate engineering community.

Data Engineer Purpose: Over 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. We are looking for a passionate and experienced Data Engineer to work with our other 70 Software, Data and DevOps engineers to guide and assist our clients data modernization journey. Our team works with companies with ambitious missions - clients who are creating new, innovative products, often in uncharted markets. We work as embedded members and leaders of our clients development and data teams. We bring experienced senior engineers, leading-edge technologies and mindsets, and creative thinking. We show our clients how to move to the modern frameworks of data infrastructures and processing, and we help them reach their full potential with the power of data. In this role, youll be the day-to-day primary point of contact with our clients to modernize their data infrastructures, architecture, and pipelines. Principal Responsibilities: Consulting clients on cloud-first strategies for core bet-the-company data initiatives Providing thought leadership on both process and technical matters Becoming a real champion and trusted advisor to our clients on all facets of Data Engineering Designing, developing, deploying, and supporting the modernization and transformation of our client s end-to-end data strategy, including infrastructure, collection, transmission, processing, and analytics Mentoring and educating clients teams to keep them up to speed with the latest approaches, tools and skills, and setting them up for continued success post-delivery Required Experience and Skills: Must have either Microsoft Certified Azure Data Engineer Associate or Fabric Data Engineer Associate certification. Must have experience working in a consulting or contracting capacity on large data management and modernization programs. Experience with SQL Servers, data engineering, on platforms such as Azure Data Factory, Databricks, Data Lake, and Synapse. Strong knowledge and demonstrated experience with Delta Lake and Lakehouse Architecture. Strong knowledge of securing Azure environment, such as RBAC, Key Vault, and Azure Security Center. Strong knowledge of Kafka and Spark and extensive experience using them in a production environment. Strong and demonstrable experience as DBA in large-scale MS SQL environments deployed in Azure. Strong problem-solving skills, with the ability to get to the route of an issue quickly. Strong knowledge of Scala or Python. Strong knowledge of Linux administration and networking. Scripting skills and Infrastructure as Code (IaC) experience using PowerShell, Bash, and ARM templates. Understanding of security and corporate governance issues related with cloud-first data architecture, as well as accepted industry solutions. Experience in enabling continuous delivery for development teams using scripted cloud provisioning and automated tooling. Experience working with Agile development methodology that is fit for purpose. Sound business judgment and demonstrated leadership

Not Applicable Specialism SAP Management Level Director & Summary . & Summary Roles Define and lead the roadmap for Microsoftbased IT infrastructure and cloud operations. Align Microsoft platform capabilities (Azure, M365, Defender, etc.) with organizational goals and digital transformation initiatives. Partner with enterprise architects, security leaders, and business stakeholders to guide Microsoft technology decisions. Client Engagement Operational Oversight Lead daily operations for Azure infrastructure, Microsoft 365 administration, identity management (AAD), and collaboration tools (Teams, SharePoint). Ensure performance, availability, scalability, and security of all Microsoft services. Own SLAs, operational metrics, incident resolution, and service improvements related to Microsoft platforms. Governance & Compliance Ensure compliance with internal IT governance, security policies, and regulatory requirements (GDPR, ISO, HIPAA, etc.). Oversee licensing optimization and Microsoft enterprise agreements. Implement monitoring, backup, and DR solutions in line with Microsoft best practices. Team & Vendor Management Manage a global team of Microsoft engineers, cloud specialists, and support personnel. Oversee relationships with Microsoft and related vendors, including escalations and enterprise support agreements. Foster professional development and technical upskilling within the team. Mandatory Skill Sets MS Ops Prefered Skill Sets MS Ops Years of experience required 15 + Years Education qualification BE/B.Tech/MCA /MBA Education Degrees/Field of Study required Master of Business Administration, Bachelor of Technology, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Program Operations Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility {+ 28 more} Travel Requirements Government Clearance Required?

As a Software Engineer at Fortanix, you will play a critical role in designing, building, and maintaining our observability platform. You will work closely with cross-functional teams to enhance and optimize the performance and scalability of our cloud security solutions. In this role, you will: Collaborate with product managers and other engineers to determine customer requirements and translate them into technical solutions Design, develop, and deploy observability features and functionality for our cloud security platform Optimize and scale our observability infrastructure to handle large volumes of data efficiently Participate in code reviews and provide constructive feedback to ensure the overall quality and stability of the codebase Contribute to the continuous improvement of software development processes and practices We are looking for someone who: Has a deep understanding of observability concepts, tools, and techniques, including monitoring, logging, and distributed tracing Has strong software engineering skills and experience with backend development Is proficient in at least one programming language, such as Rust, Go, Java or C++ Has experience with cloud-based technologies, preferably AWS, Azure and GCP Is proficient with database architecture, scaling, and optimization Has competence with CI/CD procedures and microservice architecture Is familiar with containerization technologies like Docker and Kubernetes Has excellent problem-solving and analytical skills Is self-motivated and can work effectively both independently and as part of a team Communicates effectively and enjoys collaborating with others If you are passionate about observability and want to make a meaningful impact in the field of cloud security, we would love to hear from you. Join us at Fortanix and be part of our mission to redefine what cloud security means. Minimum of 5 years of professional experience as a software engineer Bachelors degree in Computer Science, Engineering, or a related field Strong experience in backend development and building distributed systems Proficiency in at least one programming language, such as Rust, Go, Java or C++ Deep understanding of observability concepts, tools, and techniques is a plus Experience with cloud-based technologies, preferably AWS, Azure and GCP Familiarity with containerization technologies like Docker and Kubernetes Strong problem-solving and analytical skills Excellent communication and collaboration skills Mediclaim Insurance - Employees and their eligible dependents including dental coverage Personal Accident Insurance Internet Reimbursement Employee Stock Options

We are seeking a Senior Oracle ERP Report Developer to design, develop, and maintain reporting solutions within Oracle Cloud ERP. This role requires deep technical expertise in Oracle reporting tools (BI Publisher, OTBI, BICC), along with a solid understanding of finance and HCM business functions. The ideal candidate will partner with business and IT teams to deliver accurate, scalable, and insightful reporting solutions and provide end-user support and training ESSENTIAL FUNCTIONS: Develop reports using Oracle ERP Cloud tools including BI Publisher, OTBI, and BICC. Translate business requirements into scalable, maintainable technical solutions. Create and manage technical documentation including design specs and data mappings. Analyze business needs and translate them into data-driven insights. Validate and ensure data accuracy, completeness, and integrity in reports. Develop ad-hoc reports and schedule data extracts for multiple business units. Engage with Finance, HCM, PPM, and IT stakeholders to gather and clarify reporting needs. Collaborate with technical and functional teams to implement the best practices. Troubleshoot and resolve issues related to report performance and data discrepancies. Provide knowledge transfer and guidance to junior developers and power users. Conduct training sessions on report usage and best practices. REPORTING RELATIONSHIPS: Will report to Team Lead, IT-BI QUALIFICATIONS: Bachelors degree in computer science, Cybersecurity, Information Technology, or a related field. 3 t0 5 years of hands-on experience with Oracle ERP Cloud and reporting tools (BI Publisher, OTBI, BICC). Strong SQL and PL/SQL scripting skills. Experience with Oracle Cloud data models and subject areas. Ability to optimize report performance and manage large datasets. Familiarity with Oracle Financials (GL, AR, AP), HCM, and PPM modules. Understanding of ERP business processes and data structures. Strong problem-solving and analytical abilities. Effective verbal and written communication. Ability to work independently and manage multiple tasks. Collaboration : Works cross-functionally with Finance, HCM, IT, and Application teams to gather requirements and deliver scalable reporting solutions. Aligns reporting outputs with stakeholder needs. Communication : Translates reporting logic and data models into business-friendly language. Communicates technical limitations and solutions clearly to non-technical stakeholders. Accountability : Takes ownership of the full report development lifecycle \u2014 from requirement analysis to deployment and post-release support. Ensures data integrity and on-time delivery. Analytical Thinking : Breaks down complex data requirements into structured, optimized report logic. Diagnoses data issues, mismatches, and performance bottlenecks effectively. Receptiveness to Feedback : Incorporates user and stakeholder feedback into report improvements. Participates in peer reviews and adheres to coding/reporting standards. Continuous Learning: Keeps up with Oracle Cloud ERP updates and new features in BI Publisher, OTBI, and BICC. Evaluates new reporting capabilities and contributes to knowledge sharing within the team.

We are looking for a dynamic and driven Program Manager to lead strategic initiatives that directly impact Newton School s core business outcomes. This is a high-ownership role that involves cross-functional collaboration, senior stakeholder management, and oversight across product, placement, and revenue functions. you'll play a pivotal role in driving strategic execution and ensuring the success of our programs end-to-end. Responsibilities : Strategic Planning Execution: Define and drive high-impact strategic initiatives across product, placement, and revenue tracks. Translate business objectives into executable plans with clear deliverables and timelines. Stakeholder Management: Engage and align with senior stakeholders across Product, Sales, Academics, Marketing, and Partnerships. Act as a communication bridge to ensure cross-team coordination and accountability. Program Ownership: Take full ownership of specific programs - roadmap planning, and performance tracking. Drive initiatives from ideation through execution and optimization. Cross-functional Leadership: Collaborate with multiple teams to remove blockers, manage interdependencies, and deliver outcomes that align with business goals. Performance Monitoring Reporting: Establish metrics, track KPIs, and present weekly/monthly reports to leadership. Leverage data to inform decision-making and continuous improvement. Problem Solving Innovation: Identify key business challenges and formulate data-backed solutions. Pilot and scale new ideas that improve student outcomes, program success, and revenue growth. Requirements : You have 2-3 years prior experience in a similar role with a solid track record of scaling up from scratch. B.Tech from Tier 1 college. (MBA preferred) Proven experience in managing cross-functional projects and senior stakeholders. Strong business acumen and a results-driven mindset Excellent communication, leadership, and interpersonal skills. High ownership, structured thinking, and problem-solving ability. Prior experience in managing revenue or product-led initiatives is a plus.

As an APM, you will be responsible for leading the product design and development process for the Contact Center team from ideation to launch. Your day-to-day responsibilities will include: Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar. Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers Creating product requirements and designs and shipping them while aligning with the needs of our customers Interacting with clients to understand their problems and provide solutions through product or best practices Conducting market research and staying up to date with industry trends to inform product decisions Identifying opportunities for innovation and stand-out from competitors in the market, presenting product ideas and designs to stakeholders What Makes You Qualified Proficiency in product thinking - the process as we'll as the visual outcomes. A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints. A bachelors or masters degree in engineering/design or a related field. 2-3 years of experience of working in the industry, shipping products Experience collaborating with cross functional teams and clients. A knack for systems thinking - You understand how complex systems (especially involving humans) work and how they can be influenced via product design. Strong communication and presentation skills. A passion for innovation and creating products that make a difference.

Professional experience in AI, with a focus on Microsoft CoPilot and Copilot Studio. Hands-on experience with AI development platforms, including Power Platform, Microsoft Azure AI and other AI-related tools. Develop, customize, and integrate Microsoft CoPilot solutions tailored to business needs. Utilize Copilot Studio to design and implement AI-driven tools that improve efficiency and decision-making across various departments. Collaborate with stakeholders to understand business requirements and translate them into AI solutions. Monitor and fine-tune AI models to ensure performance and accuracy. Stay updated with the latest advancements in AI and Microsofts Copilot ecosystem to ensure the company remains at the cutting edge of technology. Provide technical support and training to internal teams for successful adoption of CoPilot features. Work on data analysis and natural language processing tasks to enhance automation capabilities. Troubleshoot and resolve any AI-related technical issues. Strong communication and collaboration skills, with the ability to explain complex AI concepts to non-technical stakeholders Mandatory Skills* Microsoft CoPilot and Copilot Studio Good to Have Skills Power App, Power Automate, Logic app, Azure ADF, SQL

Experience in collecting business requirements to develop and implement SSIS packages. Analyzing existing data in legacy systems, data cleansing, and transformation of data Data Mapping between source and destination systems Involved in planning, designing, mapping discussions, schedules the job related meeting Coordination between Dev teams and Data Migration team Understanding of D365 CE Apps from the Dataverse side Understanding of CRM sales functionalities Must have good knowledge on Dynamics 365 CRM and coding best practices. Includes discussion around data migration, design specifications, data extraction, problem diagnosis, debugging, testing, modification and assurance of technical requirements of computer programs per established industry practices and Customers Development Management Methodology (DMM). Understanding of data management related tools like SSIS for ETL purpose, Need to be we'll versed in Data analyzing Must have good knowledge on Dynamics 365 CRM Sales. Must be able to work directly with the client and Microsoft. Must have good communication skills Mandatory Skills SSIS Package and Dynamics CRM modules Data Migration Data Mapping and Migration knowledge, using Data migration tools like SSIS package Good to Have Skills Need to be we'll versed in D365 architecture from DB/Dataverse understanding

Proficient: Languages/Framework: Fast API, Azure UI Search API (React) Cloud: Azure Cloud Basics (Azure DevOps) Gitlab: Gitlab Pipeline Ansible and REX: Rex Deployment Data Science: Prompt Engineering + Modern Testing Data pipeline development Understanding of AI/ML algorithms and their applications MLOps frameworks Knowledge of cloud platforms (Azure ML especially) Model deployment process Data pipeline monitoring Languages/Framework: Azure Open AI Data Science: Open AI GPT Family of models 4o/4/3, Embeddings + Vector Search Databases and ETL: Azure Storage Account, Postgresql, Cosmos Experience with ML frameworks (TensorFlow, PyTorch, Scikit-learn) Knowledge of cloud platforms (AWS SageMaker, Google AI Platform) Expertise in data preprocessing, feature engineering, and model evaluation Understanding of software engineering principles (version control, CI/CD, containerization) Familiarity with distributed computing and big data tools (Spark, Hadoop) Ability to optimize models for performance and scalability Experience with Azure AI Search Desired skills* Azure DevOps; MLOps frameworks; Postgresql; Cosmos Domain* Investment , Banking

we're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions. We are looking for a Software Engineer Intern who wants to learn about hybrid Cloud solutions, to join our R&D org. What you'll do (Duties and Responsibilities): Contribute to all aspects of the Support engineering process,including: owning tickets, responding to customer queries, fixing customer issues and documentation. Participate in monitoring the support ticket queue. Create and improve support documentation Contribute to a friendly and helpful company culture Learn & work on upgrades, troubleshooting and fixing issues: Document the known issues and fixes Help deploy the software in different environments Flexible with support shifts Other comparable work from time to time as instructed What you ll need (Basic Qualifications) Enrolled on a bachelor s degree in computer science or similar field Understanding of security, Systems and networking Must have knowledge in Python/Shell or any one of the scripting language Experience in software deployment tools such as Kubernetes or Docker Strong debug skills, effective verbal and written communication skills, team oriented Excellence in technical communication with peers and non-technical people. Excellent communication skills and high English proficiency Knowledge in basic Cloud Architecture Preferred Technical and Professional Expertise

Identity and Access Management (IAM): Administer and maintain IAM solutions to ensure secure and appropriate access to organizational resources. Implement and manage user provisioning, de-provisioning, and access reviews across cloud and on-premises systems. Support the integration of IAM with Office 365, Azure AD, and other enterprise applications. Create New Conditional Access Policies to cater to business needs and well as Review and optimize Conditional Access Policies Monitor and respond to IAM-related incidents, ensuring timely resolution and documentation. Collaborate with internal teams to enforce role-based access controls (RBAC) and least privilege principles. Participate in IAM-related projects such as onboarding new applications, automating access workflows, and enhancing authentication mechanisms (e.g., MFA, conditional access), Secret and Certificate rotation etc. Maintain and update IAM documentation, including process flows, SOPs, and technical configurations. Office 365 Administration: Perform day-to-day administration of Office 365 services including SharePoint Online, PowerApps, Teams etc. Configure and manage Office 365 security features such as Data Loss Prevention (DLP) and Defender for Office 365. Support compliance initiatives by maintaining audit logs, retention policies, and access controls. Assist in troubleshooting and resolving Office 365-related issues and service requests. Work with the Security Operations team to ensure Office 365 logs are integrated into SIEM and relevant alerts are generated. Operational Security and Projects: Participate in security operations tasks such as user access audits, incident response, and vulnerability remediation. Support project-based initiatives including IAM tool upgrades, Office 365 feature rollouts, and security policy implementations. Conduct periodic reviews of access controls and security configurations to ensure compliance with internal policies and external regulations. Collaborate with cross-functional teams to implement security enhancements and operational improvements. What will you need to succeed? Education: Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience: 4+ years of experience in IT Security with a strong focus on Identity and Access Management and Office 365 administration. Hands-on experience with Azure AD, Conditional Access, MFA, and IAM lifecycle processes. Experience managing Office 365 tenants and security configurations. Familiarity with Defender for Office 365 and Microsoft compliance tools. Skills: Strong understanding of IAM principles, RBAC, and authentication protocols. Proficiency in Microsoft PowerShell for automation and administration tasks. Experience with Microsoft Graph API is a plus. Solid troubleshooting and analytical skills. Effective communication and collaboration abilities. Ability to manage multiple operational tasks and project deliverables simultaneously. Good to have: MS-102 or equivalent Microsoft certification. Benefits Highlights: 5 Days working in a Fast-paced work environment. Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits, Accident Insurance

In this role, the person will report to the Product Manager Travel & Lifestyle Services, this role is an exciting opportunity for a PO/Analyst, the person will be working on data related products and to maintain quality of data for TLS in the Big Data Platform Cornerstone. Minimum Qualifications 5+ years experience in travel domain or minimum background in financial domain At least 5 years of experience in technology product management or data-related products. At least 5 years of experience in Software Architecture and Software Development. 3 years experience with SQL Experience with agile methodologies, ie, rally, agile. An ability to solve complex problems and a highly analytical approach. Demonstrate the ability to learn and be curious to understand and master the travel domain. You are excited and passionate for the travel domain. Self-starter with the ability to think creatively and strategically Strong communication and stakeholder management skills Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. Demonstrate the ability to maintain a positive attitude and sense of humor in the face of chaos and challenges Has a successful record of leading and coordinating business, delivery, and technology teams to define, prioritize, and deliver on a product roadmap Strong product management skills that will take full ownership from analysis through implementation. High degree of organization, individual initiative, and personal accountability. Platform Knowledge Experience working w/ Hadoop and Big Data Platform Cornerstone, Google Cloud Platform (GCP) Proficient in Microsoft Suit, Power BI, Tableau, and SQL Education Bachelors in related fields (Computer Science, Information Technology, Engineer, Electronics) Preferred Qualifications Masters in related in fields (Computer Science, Information Technology, Engineer, Electronics) We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as we'll as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What you'll do : Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What you'll bring : Possess bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add.

We are seeking an experienced AI-IOT Product Engineer to design and develop AI and IoT products, with a focus on technical product management and product design. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to deliver innovative solutions. Job Description Product Design: Design and develop AI and IoT product concepts, including hardware, firmware, and software components. This includes: Developing product requirements and technical specifications. Collaborating with engineering teams to design and develop product architectures. Ensuring product designs meet technical and business requirements. Technical Product Management: Manage the technical aspects of AI and IoT products, including: Defining and prioritizing product features and requirements. Collaborating with engineering teams to develop and deploy products. Ensuring products meet quality and reliability standards. Sensor Algorithm Development: Collaborate with engineering teams to develop and implement sensor algorithms that enable accurate and efficient data collection and processing. This includes: Providing technical guidance on sensor fusion algorithms and machine learning models. Collaborating with engineering teams to integrate sensor algorithms with IoT devices and platforms. LLM RAG Systems: Collaborate with engineering teams to design and develop Large Language Model (LLM) Retrieval-Augmented Generation (RAG) systems that enable efficient and effective natural language processing. This includes: Providing technical guidance on LLM models and RAG systems. Collaborating with engineering teams to integrate LLM RAG systems with IoT devices and platforms. Applied Deep Learning: Collaborate with engineering teams to develop and implement deep learning models that enable accurate and efficient data analysis and processing. This includes: Providing technical guidance on deep learning models and architectures. Collaborating with engineering teams to integrate deep learning models with IoT devices and platforms. Technical Road mapping: Develop and maintain technical roadmaps for AI and IoT products, including: Identifying and prioritizing technical requirements and features. Collaborating with engineering teams to develop and deploy products. You are best equipped for this task if you have: 6-8 years of experience in AI, IoT, or related fields. Bachelors or Masters degree in Computer Science, Electrical/Electronics Engineering, or a related field. Excellent problem-solving skills and attention to detail. Experience with AI and IoT technologies, such as AWS or Azure. Strong technical knowledge of sensor algorithms, LLM RAG systems, and applied deep learning. Experience with technical product management and product design. Experience with agile development methodologies. Knowledge of IoT protocols and technologies (eg, MQTT, CoAP, BLE, Zigbee, LoRa, NB-IoT). Experience with data analytics and machine learning. Certifications in AI or IoT technologies (eg, AWS Certified IoT Architect, Microsoft Certified Azure AI Engineer). Experience with DevOps tools and practices.

BS in Computer Science or Engineering or equivalent industry experience 3-5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role Overall experience of 8/10 years with dynamics or equivalent technology Customer Engagement experience with Dynamics 365 or a competitive cloud product D365CE architecture including deployment processes and telemetry SQL development knowledge with deep query and schema knowledge Deep D365 knowledge (writing and troubleshooting) Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure) Familiarity with development: tools, language, process, methods, troubleshooting Memory dump tooling and analysis Development/Coding Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc) Mandatory skills Based on tech you placing, for instance, for CE, CRM, Power Platform Technical and Functional knowledge along with expertise in more than one module. For FNO, FNO knowledge Desired/ Secondary skills Worked as Technical/Functional expert in that area,

Job Description REDE Consulting seeks highly qualified professionals for critical roles in ServiceNow IRM/GRC implementation. The successful candidates will be responsible for executing complex projects with significant impact on organizational risk management and regulatory compliance. Key Responsibilities: Implement and manage ServiceNow IRM/GRC modules with a focus on Risk Management, Policy & Compliance, Audit Management, and Continuous Monitoring. Develop and maintain comprehensive workflows, profiles, indicators, scoring models, and dashboards to ensure robust risk and compliance frameworks. Demonstrate in-depth knowledge of regulatory frameworks such as SOX, HIPAA, ISO 27001, NIST, and DORA, applying this expertise to client solutions. For Architect/Lead roles: Design end-to-end solutions, communicate effectively with stakeholders, and provide mentorship to team members. For Business Analyst roles: Analyze complex GRC use cases and translate business requirements into actionable technical stories. Contribute domain expertise in Banking, Healthcare, Telecom, or Life Sciences to enhance project outcomes and client satisfaction. Maintain strict adherence to project timelines and quality standards, ensuring deliverables meet or exceed client expectations. Stay current with evolving regulatory landscapes and ServiceNow platform updates to provide cutting-edge solutions. Qualifications Professional Opportunity Contribute to a high-impact team delivering advanced risk and compliance automation solutions on the ServiceNow platform. Engage with global clients across regulated industries, addressing critical business needs. Assume a pivotal role in leading, innovating, and influencing digital risk transformation initiatives. Benefit from a flexible remote-first work environment, competitive compensation package, and professional development opportunities.

. The Senior Operations Analyst serves as a key technical leader within the IT support team, responsible for efficiently diagnosing, prioritizing, and coordinating the resolution of technical incidents. This role should apply expert engineering methodologies in one or more engineering areas. This role involves acting as an escalation point for high-impact issues and drive accountability of ticket resolution & fixes of patterns with domain leads. The operations analyst also contributes to continuous improvement initiatives by analyzing incident patterns by leveraging cross-domain data and tools to identify root cause, developing best practices, and optimizing processes. Interfaces with key engineering and peer operations organization leads. This role should act in compliance with industry and Company technical requirements, standards, policies and procedures. The ideal candidate will provide technical leadership to junior Engineers in the project. Job Description Core Responsibilities: Advanced Incident RCA and Management: Support & coordinate RCA and resolution of high-impact technical incidents. Track escalation from frontline support teams. Visibility into Ticket Volumes & SLA adherence Technical Troubleshooting and Root Cause Analysis: Perform diagnostics and root cause analysis on critical issues involving hardware, software, networks, and systems. Drive implementation of temporary or permanent solutions to maintain service continuity in partnership with core engineering teams Work alongside engineering and operations teams to identify long-term fixes. Collaboration and Stakeholder Communication: Faster implementation of root cause fixes and reduction in manual workarounds Clearly communicate incident status, impact, and resolution plans to stakeholders, including technical and executive audiences. Strong communication and collaboration skills. Experience working in a global delivery model with offshore and remote teams. Ability to manage handoffs effectively in a follow-the-sun support model. Proficiency in collaboration tools (e. g. , Microsoft Teams, Slack, Confluence) for seamless communication. Process Improvement and Optimization: Analyze incident data to identify trends, recurring issues, and areas for improvement. Develop and enhance triage processes, workflows, and standard operating procedures (SOPs). Implement proactive measures to reduce incident frequency and impact. Monitoring and Reporting: Single pane of glass that provides end-end issue visibility of issues to the stakeholders Generate detailed reports on incident metrics, response times, and resolution outcomes. Scorecards/Dashboard to track quality and Journey experience improvements Documentation and Knowledge Sharing: Maintain comprehensive and accurate documentation of incidents, resolutions, and best practices. Contribute to knowledge base updates to support efficient incident management and troubleshooting. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Consistent exercise of independent judgment and discretion in matters of significance. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years

Product Designer, People Technology KONE Technology and Innovation (KTI) is where the magic happens at KONE. Its where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to shape the future of the industry with new technologies and sustainable innovations. KONE IT is part of the KONE Technology and Innovation (KTI) unit with the mission to power KONE with sustainable information flow. KONE IT also supports KONE in its digital transformation journey by introducing digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption. Our Corporate Functions IT team is seeking a Product Designer for People Technology (Workday). You will be responsible for designing IT solutions for HR applications, focusing on integrations and automation. You will drive the vision of People Technology architecture forward, using agile and DevOps methods. As the main contact for business stakeholders, you will assess development ideas and oversee technical design and delivery in your area. In this role, you collaborate closely with People Tech Product Owner, Product Architect, Functional Leads and HR and IT Operations teams, and actively support HR related projects. Current People Technology scope is based on global platforms and tools such as Workday (with wide range of capabilities), connected with SAP ERP, AWS, Microsoft Power Platform, and local solutions (e. g. payrolls, time tracking). Your job is to ensure that the solution designs meet KONEs business needs and follow market best practices. Main stakeholders of this role are People & Communications Functional Leads, People Tech Product Owner and Product Architect, IT and People & Comms Service Owners, local payroll teams, and business representatives from People & Communications. Position will be based in Pune/Chennai India. In this role, you get to: Own the IT solution design for People Technology product area Work in close collaboration with the stakeholders to influence, collect and manage business demands and requirements for your responsibility area Participate in requirement-gathering workshops to facilitate & influence the strategic direction of our projects and lead business stakeholders through solution design Turn requirements into specification and manage development and testing to final solution together with other IT teams and our implementation partner Support solution road mapping and backlog prioritization with Product Owner Support global roll-out and key user competence development of the solutions in your responsibility area Contribute in People Tech projects Skills and Experience we`re looking for: 5+ years of experience in People Technology, especially with Workday End-to-end People Tech process and technical solution understanding with focus on automation and integrations with global business solutions and payrolls. Deep understanding of Workday (Core HCM, Compensation, integration tools, Extend, Prism), MS Power Platform knowledge is considered as a plus Previous experience working in IT projects and delivering end-to-end e. g. integration or automation development project Analytical and conceptual thinking, innovative and ability to think big Experience in working in a multicultural, global organization Excellent communication and documentation skills in English We are looking for a collaborative and proactive team player who approaches situations with an open mind, adapts quickly in a changing and agile environment and can create structure, clarity and results in a transparent way. Strong communication and interpersonal skills in English are essential for building relationships with stakeholders and peers. You naturally embrace and promote cultural diversity and inclusion within your team and organization. What do you get in return? Possibility to have an impact on People Technology product environment Opportunity to make a difference on designing more automated, improved E2E solutions and IT processes International and professional environment Attractive package of benefits and bonus scheme Social and sport events on regular basis Great place to work Informal culture and friendly colleagues KONE trainings in various areas Promotion on performance/competence We can offer strong support in your personal growth and global opportunities for future career development at KONE. We believe in inspiring, engaging and developing our people.

The Process Lead - Procurement helpdesk will respond to the queries received at the Procure to Pay Helpdesk. The role will require an understanding of Procure to Pay lifecycle and liasoning with the different P2P teams for quick turnaround. The key focus is high volume processing with a focus on auditability and efficiency. The role will require processing service requests for Procure to Pay Helpdesk function (servicing accounts payable and payment sub-processes). The overall responsibilities being: Answering end user querries and resolving tickets Managing transactional issues by collaborating between operations team and end users/suppliers. Carrying out Daily operations, with key focus on transaction ageing and escalation management. Lead Service Now adoption, trainings, and enhancements. Defining and developing process standards, workflows, and operating procedures Provide trainings to end users on PR to PO and Account Payable Processes. Manage issues with a view on overall P2P process as one team. This is a permanent role and will be a part of a 3 - member team located in Gurgaon and would form a strong procurement community with sourcing and account payable teams. About you 6+ years of work experience in sourcing and procurement services with experience in running back-office operations. 5+ years dedicated in PR to PO and Procurement Helpdesk tasks Service delivery experience covering Structured governance for continuous review and monitoring of key relationships Measurement and reporting of supplier performance metrices and SLAs Experience in working with UK and Continental Europe regions Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen. Ability to be flexible and responsive to a constantly changing environment. Strong analytical skills, attention to details with an appetite to dive into issues in depth as needed. Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels. Experience with change management and risk management roles. Ability to challenge conventional ideas/ status. Receiving and resolving end user queries of various P2P functions - supplier onboarding, PO creation/ changes, invoice processing, payments, T&E etc. Tracking Helpdesk performance via reporting and Power BI dashboards. Keeping a tab on ticket ageing and ensuring timely follow status updates and resolution. Audit Compliance and maintaining Quality score on a continuous basis. Ensure efficient use of tools such as ServiceNow as well as Microsoft shared mailboxes for query management and processing. Feel rewarded