942 Microsoft Dynamics Jobs - Page 29

We are seeking an experienced and dynamic Senior Product Manager to join our team. The Services Digitization organization in Client Services is responsible for developing and implementing the strategy for digitalization and automation tools in support of a world class service experience for Visa s customers. Our team works with cross-functional leaders in Client Services, Product and Technology to drive the automation strategy and grow world-class, fully digitally integrated automation capabilities across all areas of Client Services. This role will focus on the lifecycle management of a contact center solution software product and its associated applications, designed to support the broader Client Services team and a variety of customers it supports. This is a pivotal role in driving our digital and AI capabilities as part of the broader transformation initiative, ensuring a best-in-class service experience for our customers. The ideal candidate should demonstrate a proven track record in product management, specifically within the financial services or fintech industry, and exhibit strong leadership, strategic thinking, and communication skills. This role demands both a readiness to engage directly in driving initiatives and the capability to think broadly and innovatively, depending on the circumstances. Key Responsibilities (including, not limited to): Responsible for end-to-end product lifecycle management Understand the needs of Client Services teams regarding the applications it utilizes to serve our customers Design and develop value proposition definition, potential technology solutions, and cost/benefit analysis for the software capabilities Manage a product roadmap, prioritizing development of features based on business needs and value with quantifiable benefits Communicate product vision, strategy, and progress to internal stakeholders, including executive leadership Collaborate with stakeholders to define product scope and prioritization to meet deadlines of development, such as working with our technology team and/or third-party solution providers to ensure timely delivery of new features Drive continuous improvement and innovation within the product management processes Responsible for tracking and reporting benefit realization Operate with minimal supervision and make informed, we'll-reasoned decisions independently Mentor other Product Managers, providing guidance, feedback, and support to foster their professional growth 10 or more years of work experience in Product Management in the payments, fintech, or technology industry Proven track record of delivering results, managing complex projects, and supporting cross-functional teams End-to-end product lifecycle management - Proven ability to effectively operate in Agile methodology, delivering a Minimum Viable Product and driving iterative improvements to maximize product value Solid experience in Contact Center solution or CRM software, such as Genesys Cloud, Microsoft Dynamics, Salesforce, etc. Ability to work effectively and collaboratively in a highly matrixed organization Outstanding communication, presentation, and negotiation skills, with the ability to influence and collaborate with both internal and external stakeholders Self-motivated, adaptable, and resilient, with the ability to work in a fast-paced and dynamic environment Analytical and creative thinker, with a customer-centric and solution-oriented mindset Excellent team player with world-class sense of humor

As a D365 Developer, your primary responsibility is Development of Software that makes use of or is based Dynamics CRM platform. What You Will Do Design Dynamics 365 systems and provide high quality business solutions on Microsoft Dynamics CRM platform. Technical background including C# programming, .Net, JavaScript, SQL Server, Visual Studio, Web Services, and the CRM SDK is required. Team management and independent contributions towards project development. Worked with Dynamics D365 Latest versions. What You Need Minimum 6 to 8 years of experience in Understanding of common industry standard business practices supported by Microsoft Dynamics Dynamics 365 Customer Engagement- Customization Configuration, Plug-ins, Workflows, JavaScript. Knowledge of software in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc Client management skills and the ability to work with customers to develop and manage an action plan Knowledge of Visual Studio or any other IDE Ability to take business requirements Knowledge of the Dataverse Experience in PowerPlatform native components Knowledge of Waterfall / DevOps / Agile methodologies Attitude to problem solving Dynamism and flexibility What Makes You Eligible Be willing to travel up to 25%, domestic and international travel if required. Successfully complete a background investigation as a condition of employment What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc) Professional development opportunities through HARMAN University s business and leadership academies. Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment. An inclusive and diverse work environment that fosters and encourages professional and personal development. Tuition reimbursement. Be Brilliant employee recognition and rewards program.

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. Basic Qualifications: Bachelor s degree, Or 3+ years of relevant work experience Preferred Qualifications: Technical Qualifications: 1-2 years of experience implementing Microsoft Dynamics CRM 365 Proficiency in .Net and JavaScript Preferred Technical Qualifications: Experience with C# or Visual Basic, Visual Studio, and Web Services Experience extending Dynamics CRM Plugins, Custom Workflows, and Actions using .Net components and SQL Significant experience in the development and support of CRM applications Genesys Integration experience is a plus Knowledge of SQL Server and databases Experience with Microsoft Dynamics Co-Pilot, Power Automate, and Power Apps Familiarity with Customer Service Workspace (CSW) Non-Technical Requirements: Excellent process orientation, planning, organizational, and problem-solving skills Strong interpersonal and facilitation skills, along with effective written and verbal communication Ability to work in a complex organization to determine business and customer needs, providing the best solutions Driven and self-motivated, with a creative approach to solving challenging problems Willingness to work with different technologies Proactive thinking with a can-do attitude and out-of-the-box thinking Experience collaborating with medium to large development teams distributed worldwide A team player who can also work independently Strong multi-tasking and time-management skills, with the ability to prioritize tasks

Mandatory Skills: SAP BRIM. Experience5-8 Years.

Mandatory Skills: SAP MM - Materials Management. Experience5-8 Years.

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff 2. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work 3. Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study 4. Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of consulting engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of consulting projects delivered Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Support the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of ideas generated and contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices, consulting community initiatives Knowledge Management - Number of Assets owned/contributed to Consulting Central Mandatory Skills: Business Dynamics Consulting. Experience3-5 Years.

Mandatory Skills: SAP FI - Contract Accounting. Experience8-10 Years.

Mandatory Skills: SAP MM - Materials Management. Experience8-10 Years.

Mandatory Skills: SAP MM - Materials Management. Experience5-8 Years.

Mandatory Skills: SAP BRIM. Experience8-10 Years.

Mandatory Skills: SAP MM - Materials Management. Experience8-10 Years.

Mandatory Skills: SAP IS Retail. Experience5-8 Years.

Mandatory Skills: SAP Successfactor PMGM. Experience5-8 Years.

Mandatory Skills: SAP IBP. Experience8-10 Years.

Mandatory Skills: SAP IBP. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft Dynamics - Consulting. Experience5-8 Years.

Mandatory Skills: SAP GTS - Global Trade Service. Experience5-8 Years.

Job Title:Microsoft Customer Engagement (CE) Support Consultant Experience0-5 Years Location:Bangalore : Technical Skills: 1. Microsoft Dynamics 365 CE Expertise: Proficiency in Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service. Understanding of data structures, relationships, and Microsoft Dataverse (formerly Common Data Service). 2. Power Platform Skills: Familiarity with Power Automate (for workflows), Power BI (for reporting), and Power Apps (for simple app customizations). Basic scripting knowledge for customization (e.g., JavaScript for form customizations, C# for plugins). 3. Integration and APIs: Experience with data integration tools like KingswaySoft, Scribe, or Azure Logic Apps. Familiarity with REST APIs and OAuth authentication for CE integrations. 4. System Administration: Knowledge of system security, role-based access, and auditing features. Proficiency in managing updates, patches, and troubleshooting performance issues. 5. Troubleshooting Tools and Techniques: Proficient with tools like Fiddler, XrmToolBox, or Dynamics 365 Trace Viewer. Ability to analyze logs, trace performance, and debug errors. Functional Skills: Strong understanding of business processes related to sales, customer service, and marketing. Ability to gather and document requirements to align solutions with business needs Key Responsibilities: 1. Technical Support and Issue Resolution: Provide first-line to advanced support for Dynamics 365 CE issues, Including performance degradation, data inconsistencies, and integration failures. Troubleshoot errors, implement fixes, and document resolutions for future reference. Work with Microsoft Support to escalate unresolved issues and ensure timely resolution. 2. System Administration and Maintenance: Monitor and manage system environments to ensure stability, security, and compliance. Apply updates, patches, and service packs while minimizing system downtime. Conduct regular system health checks and performance monitoring. 3. Configuration and Customization: Assist in configuring Dynamics 365 CE to meet client-specific needs, such as custom fields, forms, and workflows. Support simple to medium customizations using Power Platform tools like Power Automate, Power Apps, and Power BI. Troubleshoot custom integrations and plugins using Microsoft Dataverse and APIs. 4. Client Relationship Management: Engage with clients to understand their business processes, identify pain points, and offer tailored solutions. Deliver clear and concise communication to clients regarding issue status, resolution steps, and best practices. Provide recommendations to improve adoption, productivity, and user satisfaction. 5. Training and Documentation: Train end-users and administrators on CE features, processes, and system changes. Create and maintain detailed support documentation, FAQs, and user guides.

Job Title:Dynamics F&O Support Consultant Experience5-10 Years Location:Bangalore : Technical Skills: A minimum of three years’ experience working with Microsoft Dynamics Finance and Operations. Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance. AX2012 and AX2009 experience is desirable Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential. Project Management and/or Delivery experience would be beneficial to the role. Proven ability to deliver high quality support to customers in line with SLAs. Strong written and verbal communications skills. Proven ability to pick up new concepts and technologies. (Experience in Power Platform and Azure integrations will be a key part of the role going forward. Experience in Dynamics ISVs and working with third part support teams is desirable ITIL knowledge and accreditation is desirable. Internal training course content can be provided as part of ongoing learning and personal objectives Business and requirements analysis. Effective problem solving and analysis skills. Excellent telephone manner and both verbal & written communications skills. Effective listening skills with a high level of attention to detail. High degree of insight and practical skill. Team-oriented; willing to align work with team’s priorities and goals. Able to assist Team Leaders in the co-ordination of issues and Onboarding activities. Able to influence, negotiate and build consensus. Strong time management skills and multitasking abilities. Being able to work on own initiative with a minimum of guidance. Ability to think clearly under stress. Clear and effective communication. Responsibilities Investigate and resolve Incidents and Problems relating to the Dynamics 365 Finance and Supply Chain product (and all related Microsoft Dynamics F&O and AX systems as required). Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution. Provide Consultancy as required for customers including the provision of advice and Change where required. Ensure support calls are logged and the resolution is documented on the support site. Take ownership of user problems and be proactive when dealing with the issues. Redirect or escalate support requests to the appropriate member of staff or Microsoft Provide support to existing clients and internal users. Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner. Develop effective relationships with the company’s customers, suppliers, partners and internal stakeholders. Work on investigating and providing resolutions to customer and internal support cases and effectively manage and prioritise these using support systems. Adhere to the Change Control policy. Be available to assist outside of UK working hours where required for high priority Incidents Provide support for the P1 “Out of Hours” process as part of an on-call support rota

Job Title :Microsoft Dynamics CRM Expertise Experience 8-16 Years Location Bangalore : Proficiency in Microsoft technologies such as C#, .NET. Experience with customizing Dynamics CRM using SDK, plugins, workflows, web resources, and custom-developed solutions. Experience on Cloud technology like Azure. Familiarity with SQL Server Should have hands on experience on JavaScript, HTML, CSS Good to have knowledge on Kimball methodology. Excellent presentation, communication, and organizational skills Ability to work in a fast-paced environment. Ability to work both independently and as part of a team. Understand the data needs of the company or client. Collaborate with the stakeholders to design and build the model. Understand the company’s data solution or product needs. Process Skills: Experience with Agile projects Experience on BDD concepts Qualification: Bachelor of Engineering (Computer background preferred)

Job Title:Financial Consultant Experience6-8 Years Location:Bangalore : Technical Skills: Handle and maintain the LCS environment and Azure portal. Management of multiple cloud instances of Dynamics including initial deployment, code releases and database copies, ensuring clear communication to stakeholders. Code release management, ensuring successful build and deployment to relevant environments with appropriate release notes. Solve technical issues encountered, raising to Microsoft support as required. Coordinate with technical teams on projects to design and implement workflows, Reports, customization, extensions, integrations, and data conversions with the D365 Finance and Supply Chain environment. Perform Microsoft best practices for environment configuration and code implementation. Guide project team members on the technical aspects of the D365 Finance and supply chain. Must have at least 4 End to End Dynamics F&O implementation experience. Demonstrates strong coding skills using D365 FO and its related technologies/tools and designing and developing extensions/customization for Dynamics 365 for Finance and Operations Collaborate with the functional team to produce a Technical Design Document, develop and deploy new features and customize D365 Finance and Operation Integration of D365 Finance and Operation with other systems and apps. Develop SSRS reports and electronic reporting, and dashboards. Engage in discussions with functional consultants for design clarifications. Delivers high-quality X++ / C# code with defined quality standards and guidelines. Collaborate on the creation of application requirements and fit/gap analysis. Write technical specifications and collaborate with the functional team to ensure functional and technical requirements are understood and well-defined. Develop ‘proof of concept’ solutions where required. Management of multiple cloud instances of Dynamics, including initial deployment, code releases, and database copies, ensuring clear communication with stakeholders. Experience with Azure DevOps, Microsoft Common Data Service, and the Microsoft Power Platform would be advantageous. Process Skills: Exposure to the use of TFS as a collaboration tool and code management process Excellent Communication skills to build effective working relationships across all levels. A solution-oriented thought process with an innovative mindset Provide expertise in the technical area of Microsoft Dynamics 365 Finance and operations. Strong analytical and interpersonal skills, with a commitment to professional and client service excellence Behavioural Skills: Excellent verbal and written communication Excellent Organisation and time management skills Should have excellent customer-handling skills. Certification: Dynamics 365 F&O technical

Job Title:Sharepoint SME Experience:5-10Years Location:Bangalore : Technical Skills: 5+ years of experience in Sitecore development and architecture (Sitecore XP, Sitecore XM). Strong knowledge of Sitecore CMS, SXA (Sitecore Experience Accelerator), and Helix principles. Experience with Sitecore versions (e.g., Sitecore, 7.x, 9.x, 10.x). Experience in migration from 7.x to 9.x and above Experience in data scrubbing according to business requirements Experience in migration Sitecore application from onprem to AWS cloud (manual migration) Proficiency in .NET, C#, ASP.NET MVC, and Web API. Strong understanding of JavaScript, HTML, CSS, and front-end frameworks. Experience with Sitecore pipelines, workflows, and personalization. Familiarity with integrating Sitecore with systems like Dynamics 365, Salesforce, and other enterprise tools. Knowledge of RESTful and SOAP APIs. Familiarity with Sitecore on Azure or AWS is a plus. Experience with Sitecore Commerce. Experience in DevOps practices (CI/CD pipelines) Certifications Needed Sitecore Developer Certification (e.g., Sitecore 9/10 Certified Developer).

Job Title:PowerApps SME Experience5-10 Years Location:Bangalore : Technical Skills: 5+ years of experience with Microsoft Power Platform (PowerApps, Power Automate, Power BI). Strong expertise in Canvas Apps, Model-Driven Apps, Power Automate, and Dataverse. Experience in data migration and integration using Azure Logic Apps, APIs, and connectors. Knowledge of Microsoft 365, SharePoint, Dynamics 365, and SQL Server. Experience in PowerApps governance, ALM, and security best practices. Strong understanding of custom connectors, REST APIs, and Azure services. Lead the design, development, and implementation of PowerApps solutions to support the carveout project. Assess the existing PowerApps applications and ensure seamless migration and integration into the new organization. Work closely with business stakeholders to gather requirements and translate them into technical solutions. Develop Canvas Apps, Model-Driven Apps, and Power Automate workflows to streamline business processes. Ensure data integrity, security, and governance across PowerApps solutions. Integrate PowerApps with Microsoft 365, SharePoint, Azure, SQL Server, Dataverse, and third-party applications. Troubleshoot and optimize PowerApps applications for performance and scalability. Provide technical guidance and training to end users and development teams. Collaborate with IT and security teams to ensure compliance with company policies. Non-Technical Skills: Candidate needs to be Good Team Player Effective interpersonal, team building and communication skills. Ability to communicate complex technology to no tech audience in simple and precise manner. Experience working in M&A carveout projects is a plus. Excellent problem-solving skills and ability to work in fast-paced environments.

Job Title CRM - MS Dynamics CRM Experience 8-12Years Location :Bangalore : CRM MS Dynamics CRM

The candidate will leverage their expertise in customer relationship management (CRM) systems especially the Opportunity Management Sales Cloud to analyze business requirements, design solutions, and implement CRM strategies that drive customer engagement and operational efficiency. Key responsibilities include gathering and analyzing stakeholder requirements, optimizing CRM tools for the AgriTech sector, ensuring seamless integration with other business systems. Key Responsibilities: Analyze business processes and translate them into CRM system requirements. Implement and optimize CRM solutions Salesforce Sales Cloud Opportunity Management - tailored to the AgriTech industry. Collaborate with cross-functional teams to ensure CRM strategy aligns with business goals. Provide ongoing support, troubleshooting, and training for CRM users. Utilize CRM analytics to drive customer insights, sales strategies, and retention initiatives. Qualifications: Proven experience as a CRM Business Analyst, preferably in AgriTech or a related field. Strong knowledge of CRM platforms - Salesforce, Microsoft Dynamics, etc. Excellent analytical, problem-solving, and communication skills. Experience in gathering requirements, process mapping, and delivering CRM solutions. B.Tech. MBA Must Have: Salesforce Sales Cloud, Opportunity Management, AgriTech Industry Experience Good to have: Salesforce Manufacturing Cloud Certifications: Salesforce Sales Cloud, Admin, Advanced Admin, Experience Cloud, PD1,