Microsoft Copilot AI Support - BLR / GGN - A Con

Our Client in India is one of the leading providers of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services.
Our Client was established in India in September 1993, and has rapidly built a significant competitive presence in the country. The firm operates from its offices in Mumbai, Pune, Delhi, Kolkata, Chennai, Bangalore, Hyderabad , Kochi, Chandigarh and Ahmedabad, and offers its clients a full range of services, including financial and business advisory, tax and regulatory. Our client has their client base of over 2700 companies. Their global approach to service delivery helps provide value-added services to clients. The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.

Responsibilities:
Provide expert technical support to users in utilizing and/or implementing Copilot Studio agents. Diagnose and resolve complex issues related to AI-powered chatbots, automation workflows, and applications. Manage support tickets, prioritize incidents, and document solutions in the knowledge base. Collaborate with business teams to understand their needs and propose improvements. Assist in the configuration and maintenance of chatbot solutions in Copilot Studio. Train end-users on Copilot Studio usage and promote their adoption. Ensure compliance with security standards and best practices in implementations. Document solutions, procedures, and best practices to enhance user self-sufficiency.Requirements: Bachelor s degree in computer science, Information Technology, or a related field. 3+ years of experience in technical support and use of Copilot Studio, Power Apps, and Power Automate. Good knowledge of Copilot Studio agents, Power Apps, and Power Automate. Proven experience in troubleshooting technical issues and providing user support. Ability to communicate technical solutions clearly and effectively to users of different levels. Experience integrating Copilot Studio Agents, Power Apps, and Power Automate with other tools and systems. Knowledge of agile methodologies and support ticket management. Excellent communication skills and customer service orientation.