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ITSM Fresh Service

Tata Consultancy Services

3.0 - 5.0 years

Bengaluru, Karnataka, India

On-site

ITSM Engineer with proven experience in Fresh service : Key Responsibilities: Freshservice Platform Ownership o Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. o Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance o Design and refine ITSM processes aligned with ITIL best practices. o Ensure compliance, consistency, and continuous improvement across service management operations. Stakeholder Engagement o Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. o Provide training and support...

Posted 3 weeks ago

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