3 Microsoft Ce Jobs

RSM currently has openings for business-minded individuals to join our Managed Application Services practice as a NetSuite supervisor on Oracle NetSuite product. We with our clients' executive leadership teams to achieve their business objectives through innovative solutions that align people, processes and technology. As a Consulting Supervisor, you will receive mentoring from our experienced team and have access to a variety of technology and training to jump start your career. You will be exposed to several aspects of all our Consulting Practices including: Engaging with field consultants and ensuring Business objectives are aligned with IT Strategy Business solutions and operations best practices Consulting process, tools and methodologies Leveraging technology to drive business operations efficiencies Responsibilities: Designing and coding solutions using Oracle NetSuite SutieScript and native functionality to meet business objectives. Troubleshooting business application issues Providing client remote support Understanding how to obtain client business requirements and applying them to Oracle NetSuite. Participation in project scoping and solution development Adopting and learning new technologies Working and interacting with various teams and third parties in the configuration of their Oracle NetSuite system Manages the scope, budget, and controls change management of the project Understand functional and technical requirements Create time estimates for development Manage development efforts and report status updates, using the systems and following firm established processes Perform unit testing/QA of development to ensure the business requirements are being met as requested Perform solution and/or code reviews when applicable ensuring best practices are being met Basic Qualifications: 10+ years of development and design experience within NetSuite, including advanced scripting and integrations Understanding and experience with NetSuite SutieScript Expertise in dealing with NetSuite Concurrency Limits Strong understanding of JavaScript, SQL, JSON, REST, SOAP, and XML/XSD Proven record in designing and implementing integrations across multiple vendor products Extensive experience with various deployment methodologies, including manual deployments and SDF Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements. Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs. Thrive on working in a fast-paced environment Ability to multi-task through various work assignments and changing priorities Receptive to feedback Strong analytical skills Strong organizational and communication skills Preferred Qualifications: Strong judgment, issues management, and problem analysis techniques Basic understanding of business processes and concepts in process redesign NetSuite Application Developer Certification Experience IPaaS solutions such as Boomi, Jitterbit MuleSoft and Celigo Strongcomputer skills, including MS Office Ability to work as an effective member of a team Motivated to work in a fast-paced environment Technology skills

Brief Summary In this role, you will be responsible for implementing and managing our Customer engagement programmes , loyalty programme, addressing customer queries and escalations, as well as handling customer data for CRM-related activities. We are looking for someone with a Graduation or Diploma level education and a minimum of 4-6 years of experience in CRM. Brief Job Description (just an indicative list and not limited to the following) 1. Design and implement effective database management structure of prospects, customers & third party data 2. Design & Manage loyalty programmes to enhance customer retention and engagement. 3. Collaborate with cross-functional teams to ensure seamless execution of lcustomer engagement & loyalty initiatives. 4. Serve as the primary point of contact for customers' inquiries, concerns, and escalations related to CRM and loyalty programs. 5. Provide timely and effective resolutions to customer issues, ensuring customer satisfaction and loyalty. 6. Collect and collate third party data, prospects & customer data to build comprehensive customer profiles. 7. Utilize customer data for CRM activities, such as personalized communications, targeted marketing campaigns, and special occasion recognition (e.g., anniversaries, birthdays). 8. Continuously monitor CRM processes and identify areas for improvement. 9. Implement best practices to enhance CRM operations and efficiency. 10. Collaborate with IT teams to leverage technology solutions and automate CRM processes where applicable. 11. Use of CRM software for insights and reports 12. Manage the Contact centre Desired Skills 1. Graduation or Diploma level education in a relevant field. 2. Minimum 4-6 years of experience in CRM, preferably in the retail industry. 3. Strong understanding of loyalty programs, customer relationship management, and customer data management. 4. Proven experience in addressing customer queries and resolving escalations with a customer-focused approach. 5. Ability to develop and implement strategies to enhance customer satisfaction and loyalty. 6. Proficiency in data analysis and interpretation to drive insights and make data-driven decisions. 7. Strong problem-solving skills with the ability to identify root causes and implement effective solutions. 8. Experience in monitoring and optimizing CRM processes to enhance operational efficiency. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Location: Mumbai, Andheri Head Office Key responsibilities: CRM System Management Lead the end-to-end implementation of the CRM system, from requirement gathering to go-live, ensuring alignment with business objectives. Collaborate with cross-functional teams to identify user needs and configure the CRM platform to meet those requirements. Develop and execute implementation plans, including data migration, system customization, and user training. Oversee the migration of data from existing systems to the new CRM platform. Collaborate with IT and other relevant stakeholders to ensure seamless integration with other business systems, such as ERP and marketing automation tools. Implement automation features to streamline repetitive tasks and improve operational efficiency. Conduct UAT Test cases of the CRM system to identify and resolve any issues before deployment. Create comprehensive documentation of the CRM system, including configurations, customizations, and workflows. Develop user guides and training materials to support ongoing system use. Monitor system performance and user feedback to identify areas for improvement. Feedback management Contact Centre management defining the process, monitoring the effectiveness and training. Work with stakeholders to implement enhancements and optimize the CRM system over time. Reporting and Analysis: Create and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer engagement, sales, and marketing effectiveness. Utilize analytics tools to derive insights and make data-driven decisions. Qualifications: Proven experience in CRM administration and management. Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Adobe, Oracle, Clever tap, Microsoft CE, HubSpot or Similar). Strong project management skills with a focus on delivering projects on time and within scope. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively across departments. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053