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2.0 - 4.0 years

10 - 11 Lacs

bengaluru

Work from Office

This is a hybrid position normally defined by 3 days in office, 2 days WFH. Candidates should be prepared to work holidays, all shifts including India overnight hours. Provide product support by responding to incidents in a timely manner, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem. Work collaboratively within a team and mentor new hires to resolve customer issues in a timely manner. Develop and maintain effective customer communications by managing the customers expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring customer satisfaction and customer retention. Generate hardware parts orders, when needed, ensuring that properly configured part requests are forwarded to the Infor Parts department. Provide application support to customer accounts for Infor products, specifically for Infor Restaurant Point of Sale products. Basic Qualifications: Strong command of the English language to effectively articulate complex ideas in simple terms to customers. Exceptional interpersonal and customer service/orientation skills. Experience range: 2-4 years work experience and knowledge of PC s, networks and hardware troubleshooting. Exceptional interpersonal and customer service/orientation skills. Working knowledge of current Windows and Linux operating systems and their associated tools and file structures. Proficiency in basic Microsoft applications (Word, PowerPoint, Excel) Industry knowledge: Understanding of fast food and/or POS restaurant operations and systems. Advanced problem solving and analytic skills Able to both multi-task and manage priorities effectively. Working knowledge of computer system networking topologies, troubleshooting and tools, including TCP/IP, O/S command line utilities, DHCP vs fixed IP addresses, and subnet masks. Working knowledge of the SQL databases and query language. One or more IT certifications, including but not limited to CompTIA A+, CompTIA Linux+, LPIC-1, and/or certification/training certificate in current versions of Microsoft SQL server, Windows Server, or Windows desktop operating systems.

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2.0 - 5.0 years

4 - 7 Lacs

mumbai

Work from Office

POSITION SUMMARY: JOB FUNCTION AND RESPONSIBILITIES: Manage team of 13 or more team members, ensure departmental goals and standards are achieved. Communicate company goal, safety practice and ensure all employees remain engaged. Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk. Ability to prioritize, work independently, meet deadlines and motivate team members for better results. Conduct performance review and provide appropriate feedback to team members. Perform periodic audits to ensure performance standards are met. Accountable for daily operations in department. Resolve loans and delinquencies thus to enhance departmental cure rate% results. Aim and achieve high Quality & NPS/Stella results (Over and above the set target) Maintaining high employee productivity and teams phone performance metrics Partnering with other department (WFM, Training, HR, Dialer, Facilities etc...) Identify process breakdowns and offer corrective suggestions. QUALIFICATION: Bachelor s degree or equivalent of fifteen years of education is a must. Must be proficient in all Microsoft Applications. Good analytical and communication skills. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 18 months in the organization and 12 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Our call center hours of operation are Monday Friday 8:00am 9:00pm EST & Saturdays 8:00am 5:00pm. Shifts will fall into those timeframes.

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2.0 - 5.0 years

4 - 7 Lacs

mumbai

Work from Office

POSITION SUMMARY: JOB FUNCTION AND RESPONSIBILITIES: Manage team of 13 or more team members, ensure departmental goals and standards are achieved. Communicate company goal, safety practice and ensure all employees remain engaged. Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk. Ability to prioritize, work independently, meet deadlines and motivate team members for better results. Conduct performance review and provide appropriate feedback to team members. Perform periodic audits to ensure performance standards are met. Accountable for daily operations in department. Resolve loans and delinquencies thus to enhance departmental cure rate% results. Aim and achieve high Quality & NPS/Stella results (Over and above the set target) Maintaining high employee productivity and teams phone performance metrics Partnering with other department (WFM, Training, HR, Dialer, Facilities etc...) Identify process breakdowns and offer corrective suggestions. QUALIFICATION: Bachelor s degree or equivalent of fifteen years of education is a must. Must be proficient in all Microsoft Applications. Good analytical and communication skills. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 18 months in the organization and 12 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Our call center hours of operation are Monday Friday 8:00am 9:00pm EST & Saturdays 8:00am 5:00pm. Shifts will fall into those timeframes.

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5.0 - 9.0 years

0 Lacs

punjab

On-site

We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role. Responsibilities: - Consistently recruiting excellent staff. - Maintaining a smooth onboarding process. - Training, counseling, and coaching our staff. - Resolving conflicts through positive and professional mediation. - Carrying out necessary administrative duties. - Conducting performance and wage reviews. - Developing clear policies and ensuring policy awareness. - Creating clear and concise reports. - Giving helpful and engaging presentations. - Maintaining and reporting on workplace health and safety compliance. - Handling workplace investigations, disciplinary, and termination procedures. - Maintaining employee and workplace privacy. - Leading a team of junior human resource managers. Requirements: - Bachelor's degree in human resources management or equivalent. - Experience in human resources or related field. - Ability to build and maintain positive relationships with colleagues. - Experience in educating and coaching staff. - Experience in conflict resolution, disciplinary processes, and workplace investigations. - Experience in following and maintaining workplace privacy. - Ability to give presentations. - Knowledge of relevant health and safety laws. - Experience using computers for a variety of tasks. - Competency in Microsoft applications including Word, Excel, and Outlook. This is a full-time position with a day shift schedule. The ideal candidate should have at least 5 years of experience in HR sourcing. The work location is in person.,

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0.0 - 1.0 years

0 - 1 Lacs

noida

Work from Office

HR Intern: Remote Support recruitment, onboarding, employee records, and HR tasks. Assist with scheduling, documentation, and employee engagement. Must have good communication, organizational skills, be eager to learn Pursuing HR or related degree.

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0.0 - 4.0 years

0 Lacs

maharashtra

On-site

As a detail-oriented and entry-level individual at Interactive Brokers Group, Inc., you will play a crucial role in assisting the Sales Engineering team with various reporting and administrative tasks. Your main responsibilities will revolve around enabling, configuring, and troubleshooting third-party data feeds, as well as providing support for the EmployeeTrack program. This position offers an excellent opportunity to develop your skills in a dynamic and collaborative environment. Your key responsibilities will include assisting in managing third-party data feeds, troubleshooting issues, and ensuring timely solutions. You will also be responsible for supporting compliance officers using the EmployeeTrack program, becoming a subject matter expert on both data feeds and the program, and contributing to the improvement of internal documentation. To excel in this role, you should possess fluency in English, proficiency in Microsoft applications such as Excel and Outlook, and the ability to adapt to new software. Strong organizational skills, the capacity to work both independently and as part of a team, and excellent written and verbal communication skills are essential. Additionally, being detail-oriented and possessing strong problem-solving skills will be key to your success in this position. In return for your contributions, Interactive Brokers Group, Inc. offers a competitive salary package, performance-based annual bonus, a hybrid working model, group medical & life insurance, modern offices with free amenities, monthly food card, and company-paid snacks. Other benefits include hardship/shift allowance, attractive employee referral bonus, company-sponsored team-building events, and outings. Please note that the benefits package is subject to change at the management's discretion. Join our team at Interactive Brokers Group, Inc. and be a part of a company that simplifies and enhances financial opportunities using cutting-edge technology.,

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2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

As a Client Training and Onboarding Specialist, your primary role is to ensure a seamless onboarding experience for new and existing clients. You will be responsible for facilitating training programs to enhance clients" understanding of our products, thus fostering a positive and enduring relationship between the company and its clients. Your key responsibilities will include acquiring a deep understanding of our products and training programs, collaborating with the Training team to ensure smooth operations, delivering engaging virtual training sessions, designing and implementing training assessments for clients, and customizing training content based on client needs. Additionally, you will manage multiple customer training projects, oversee the e-learning platform, and provide technical support to clients. To excel in this role, you must possess excellent communication and organizational skills, demonstrate a customer-centric approach, and have the ability to collaborate effectively with cross-functional teams. A proactive and analytical mindset, along with a keen eye for detail, will be essential in interpreting data to drive decision-making and implementing improvements to training programs. Ideally, you should hold a Bachelor's degree in a related field, have demonstrable training experience, and be proficient in using Microsoft applications and relevant tools. Previous experience with software-based products and working with international clients, particularly UK-based, would be desirable. A keen interest in the Health Tech industry will be an added advantage. Joining our team, you can expect real impact on company growth, a people-first culture that fosters innovation, a supportive learning environment for personal and professional growth, friendly work atmosphere, social events, and team-building activities. This is a full-time, permanent position with a UK shift schedule. The ideal candidate will have at least 2 years of experience as a Client Trainer, possess excellent English communication skills, and be willing to work in person at our location.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Demand Planner II at Honeywell, your primary responsibilities will include creating a baseline demand plan by converting sales plans into unit production requirements and comparing them against the demand plan. You will play a key role in facilitating regional demand planning meetings, actively engaging with the sales and marketing teams. Conducting professional gap analysis of demand, financial, and supply plans will be part of your routine tasks. Your duties will also involve documenting major assumptions in the demand plan, which includes coordinating new products, projects, promotions, events, and customer planning activities. It will be crucial for you to validate and align baseline forecasts to meet the Regions sales goals in collaboration with regional sales leaders. Additionally, adjusting baseline forecasts to accommodate demand forecast exceptions provided by the sales team is essential. You will be responsible for conducting root cause analysis and implementing corrective actions to enhance the quality of the demand plan continuously. Providing a consistent and professional 3-step feedback loop on a monthly basis, comparing the demand plan with incoming order rates and plant shipments, will be part of your regular activities. Leading corrective actions on behalf of the regional Sales Inventory & Operations Planning team to ensure demand plan accuracy and sales forecast accuracy will be a key aspect of your role. Collaborating with the SIOP process team and supply planners to maximize customer satisfaction, stakeholder satisfaction, and financial performance will be crucial for success in this position. Your role as a Demand Planner II at Honeywell will involve developing and executing demand planning strategies, working closely with cross-functional teams, and ensuring accurate forecasting and optimal demand management. Basic qualifications for this role include a High School degree or equivalent and 3-5 years of experience in operations planning/scheduling, materials management, or a Sales Inventory & Operations Planning related functional area. Desirable qualifications include a Bachelor's Degree in Business Administration, accounting, operations management, marketing, or supply chain management, experience with SAP ERP systems, expertise with a Demand Planning tool, and relevant certifications such as APICS, CPIM, CPSM, or CPF. Proficiency in Microsoft applications, excellent interpersonal skills with strong verbal and written communication abilities, strong organizational skills, and the ability to efficiently multitask, prioritize, and delegate are also important attributes for this role. About Honeywell: Honeywell is dedicated to helping organizations tackle the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, Honeywell provides actionable solutions and innovation through its Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments. Powered by the Honeywell Forge software, these solutions help make the world smarter, safer, and more sustainable.,

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3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Position: Sr. Executive / Executive MIS Location: Vidyashilp University The candidate should be technically sound, with experience in vendor management, operations, CRM tools handling, and payment follow-ups. Responsibilities (Job Description) : Confidence working with complex data and systems. Collaborate with stakeholders to understand their needs and gather detailed business requirements. Work with IT and other departments to implement solutions and ensure they align with business goals. Create detailed documentation of business requirements, processes, and Reports. Prioritizing initiatives based on business needs and requirements. Preferred skills and Qualifications : Bachelors degree (or equivalent) in information technology or computer science. Minimum of [3 - 5] years of experience as a Operation & Business Analyst or in a related role. Excellent communication and interpersonal skills, and the ability to work with people at all levels of an organization. Strong working knowledge of relevant Microsoft applications, basic knowledge in LSQ (Added advantage). Experience in generating process documentation and reports. Excellent planning and time management skills. Quick learning skill and ability to explore various Applications. Interested candidates may share their updated resume at [HIDDEN TEXT]. Apply for this role if you are interested in working in the university education sector. Show more Show less

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2.0 - 4.0 years

0 Lacs

india

Remote

Department: IT Location: Remote (Asia) Description Overview At Cybernetic Controls Limited (CCL), we are committed to global leadership in providing innovative digital solutions that empower businesses to reach their full potential. As a remote-first company, we believe in empowering our employees to work in a way that best suits their individual needs, fostering a culture of flexibility and trust. Since our founding in 2020, we have successfully delivered high-quality resources to our clients in the FinTech sector across various business areas. Read more on the Cybernetic Controls website. Our client Kaizen are regulatory and data specialists on a mission to revolutionise compliance and make it easier for financial firms to work with regulation. By combining regulatory expertise with advanced technology, weve developed our award winning automated services for trade and transaction reporting assurance, research and surveillance, shareholding disclosure and our Single Rulebook digital platform. Its our forensic focus on data accuracy that sets us apart and we are proud to call many of the worlds largest banks, asset managers, hedge funds and brokers as our clients. Kaizen helps clients reduce costs, improve data quality and meet their compliance obligations. Job summary We are looking for a Client Support Analyst to expand our Client Services team. The primary goal of the client service team is to provide outstanding customer experience in product onboarding, proactive relationship management together with clear and structured customer communication resulting in increased customer engagement, customer retention and supporting the expansion into multiple products such as trade surveillance, e-communications and research services. Key Responsibilities Providing 1st and 2nd line support for our range of products, including our award-winning MiFID II research and surveillance platform. Building a strong relationship with our clients, ensuring an outstanding level of service is provided to Portfolio Managers, Traders, Compliance Managers,etc. Becoming an expert in the critical applications of our platform, targeting all issues to be resolved within the Client Services team and reducing dependencies on developers. Identifying and implementing innovative support improvements, which constantly raise the bar in the level of service we provide to our clients and challenge the status quo. Monitor critical applications, ensuring all system issues are resolved within the service level agreement. Interacting with Readers, Fund Managers and other clients of the applications, ensuring their queries are resolved within expected timeframes and striving to exceed their expectations. Identifying and developing tools that automate and streamline existing tasks and processes. Developing a knowledge base that allows future issues to be resolved more efficiently. Managing assigned tickets in a timely manner, ensuring customers are kept up to date. Escalation procedures, promptly allocating unresolved tickets as appropriate. Liaising with partners and third-party companies to resolve clients issues. Accurately logging time and keeping tickets informative and clear on our ticketing system. Maintaining knowledge and training documentation, ensuring these are relevant. Skills, Knowledge and Expertise Skills: Strong MS Excel skills are essential, and experience using SQL is an advantage Extensive experience supporting Microsoft applications Enthusiasm and the ability to thrive in an atmosphere of constant change Exceptional analytical abilities, including the interpretation of large data sets and deciphering the findings into clear messages and visuals Effective written and verbal communication with internal and external stakeholders A strong work ethic and service mentality with the ability to manage multiple tasks and stakeholders in parallel Working efficiently with remote teams Attention to detail and good problem-solving skills Excellent interpersonal skills Experience: 2 years + experience in tech support, desktop support, or a similar role Experience with ticketing / CRM systems, ideally ServiceNow Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties Experience using SQL is an advantage Experience in financial services preferred Qualifications: Degree in a technology field or equivalent Benefits 25 days paid holiday UK Bank Holidays Healthcare contribution Annual Pay Review Company provided laptop Working within a fast growing company that has a culture of empowerment, innovation and collaboration Opportunity for career growth and learning, and to play a key role in a pioneering growth company Show more Show less

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3.0 - 6.0 years

16 - 20 Lacs

noida

Work from Office

At Landis+Gyr, we dont just manage energy?we lead the transformation toward a smarter and more sustainable energy future, With a net revenue of USD 1 73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics, Today, our global team of about 6,300 professionals is shaping the digital energy era?developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights Our record USD 4 6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions, Join us at Landis+Gyr, where we manage energy better! About The Role We are looking for a skilled and detail-oriented Firmware Quality Assurance (FWQA) Engineer to join our embedded systems team In this role, you will be responsible for validating the reliability, performance, and functionality of embedded Linux firmware and applications, with a focus on networking protocol testing and automation, Areas of Responsibility / Tasks: Perform functional, integration, and regression testing of Linux-based applications running on embedded systems, Validate system-level interactions including process handling, service management, and CLI-based tools, Integrate automated test cases into existing test frameworks and CI pipelines, Analyze firmware behavior and log outputs to identify bugs and performance issues, Work closely with firmware, networking, and tools teams to understand features and define appropriate test coverage, Provide early feedback on requirements and design documents from a testability perspective, Create and maintain test plans, test cases, and test execution reports, Track and report test coverage, pass/fail metrics, and automation status, Desired Skills/Competencies Experience in testing networking protocols such as IPv4, IPv6, DHCP, TCP/IP, ICMP etc Having experience in testing Linux applications, Experience with source control and automated build systems Experience with Python scripting language Behavioral Competencies Strong analytical skills, attention to detail and excellent problem solving/troubleshooting skills Excellent verbal and written communications skills Highly driven, positive attitude, team player, self-learning, self-motivating and flexibility Strong customer focus Flair for creativity and innovation Qualifications And Additional Requirements Relevant tertiary qualification B E, B Tech, M E, M Tech Exposure to Metering is an added advantage, Experience 6 6 to 11 years, Why Join Us At Landis+Gyr, youll be part of a mission-driven company shaping a more sustainable energy future We empower our people to grow and thrive in a diverse, inclusive, and innovative environment, What we offer: Competitive salary and region-specific benefits, Comprehensive development programs including mentorship and training, A global culture that values collaboration, innovation, and continuous learning, Join us and help create a smarter, greener tomorrow, Ready to Apply: Take the next step in your career with Landis+Gyr Apply now to be part of a company making a lasting impact in energy management, Submit your resume via the ?Applylink or visit our careers page: https://careers landisgyr/ Please ensure all questions in the application are completed, Applications will be reviewed on a rolling basis, and interviews may commence before the closing date, We value and encourage diversity in our team This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background We're committed to shaping a better future for everyone #EnergizeYourCareer and join us on our journey towards a greener tomorrow,

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3.0 - 7.0 years

3 - 7 Lacs

halol

Work from Office

Job Title Manager, MES SME Job Grade (refer to JE) G11A Function Global IT Sub-function Manufacturing IT of Direct Reports (if any) 0 Location: Halol/Baska Areas Of Responsibility At Sun Pharma, we commit to helping you ?Create your own sunshine?? by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community, Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world, youll find yourself becoming ?Better every daythrough continuous progress Exhibit self-drive as you ?Take chargeand lead with confidence Additionally, demonstrate a collaborative spirit, knowing that we ?Thrive togetherand support each others journeys ? Job Summary We are seeking a seasoned professional with 6-8 years of experience in the pharmaceutical industry, including technical and functional experience in MES & L2 systems, The Site SME MES Project is a key functional and technical expert responsible for supporting the successful implementation of the Manufacturing Execution System (MES) & L2 at the Halol & Baska pharmaceutical manufacturing sites This role ensures that site-specific manufacturing processes are accurately captured and reflected in the global MES solution, The SME is also accountable for leading site-level validation activities and technical owner responsibility, and managing all GxP documentation related to the MES & L2 system The Site SME is the go-to authority for end-to-end MES product knowledge This includes a deep understanding of system functionality, configuration, and compliance requirements, The SME also serves as the first point of contact for any MES front-end application issues, supporting users in troubleshooting, training, and ongoing system usage post-go-live The ideal candidate will ensure adherence to global regulations (FDA 21 CFR Part 11, EU GMP, GAMP5) Previous experience with Werum (Korber Pharma) for pharma industry is a big plus Responsibilities MES Implementation: Representing site-specific needs during MES design, configuration, and deployment, Validation Leadership: Leading IQ, OQ, PQ, UAT, and traceability matrix execution, Documentation Ownership: Managing GxP documentation (URS, FS, DS, test cases, validation plans/reports), MES Product Expertise: Maintaining deep knowledge of MES functionality and architecture, Front-End Support: Acting as the first point of contact for MES application issues and user support, Training & Adoption: Delivering training and ensuring user readiness for MES usage, Data Management: Supporting data collection, migration, and master recipe creation, Audit Readiness: Ensuring all documentation and systems are compliant and audit-ready, Travel Estimate Less Job Scope Internal Interactions (within the organization) Global MES Program Team: Collaborating to align site processes with global standards and system templates, Quality Assurance (QA) & QA IT: Ensuring validation and compliance with GxP and CSV standards, Business Users: Engaging with production, quality, and operations teams for requirements gathering and support, Engineering & IT Teams: Coordinating technical aspects of MES deployment and integration, Site Leadership : Providing updates on MES implementation, validation status, and issue resolution, End Users: Supporting MES usage, troubleshooting front-end issues, and providing training, External Interactions (outside the organization) MES Vendors & Consultants: Participating in workshops, configuration sessions, and demos; resolving technical issues, Auditors & Regulatory Bodies: Supporting audits by ensuring system and documentation compliance, Third-Party Validation Experts: Collaborating on validation strategy and execution if outsourced, External Support Teams: Engaging with vendor support for MES application troubleshooting and escalations, Geographical Scope Primary Sites: Halol and Baska manufacturing sites Financial Accountability (cost/revenue with exclusive authority) No direct financial authority Job Requirements Educational Qualification Bachelors degree in Engineering Information Technology, Computer Science, Production, Pharmaceutical Sciences, or a related technical field, Preferred: Masters degree (e-g , MBA, m-tech, M Pharm) with specialization in Industrial Automation, Pharmaceutical Technology or related technical fields Specific Certification GAMP 5 for system validation in regulated environments, CSV (Computer System Validation) for compliance with GxP, MES Platform Certifications e-g , Werum PAS-X, Siemens Opcenter, or Rockwell 21 CFR Part 11 Compliance Training for electronic records and signatures, Experience Pharmaceutical Manufacturing: Strong understanding of pharma shop floor operations and regulatory requirements, MES or Digital Systems: Prior hands-on experience with MES platforms or similar systems in GxP-regulated environments, Validation Expertise: Proven experience in validation documentation and execution, especially for GxP Category 4 & 5 systems, Application Support: Experience in resolving front-end MES issues and supporting end-users post-deployment, Audit Experience: Familiarity with audit processes and documentation expectations Skill (Functional & Behavioural) Functional: MES system configuration, deployment, and validation, Front-end application troubleshooting and user support, GxP and 21 CFR Part 11 compliance, Validation protocol development and execution (IQ, OQ, PQ, UAT), Documentation management (URS, FS, DS, traceability matrices), Data migration and master recipe creation Behavioral: Strong communication and interpersonal skills, Proactive problem-solving and risk management, High attention to detail and compliance mindset, Ability to work under pressure and manage multiple priorities, Detail-oriented with a focus on compliance and quality, Proactive problem-solving and decision-making, Comfortable working on the shop floor and in technical environments Additional Skills: (Good to have) Knowledge of data analytics tools Edge Cloud deployment experience with (IoT and and IIoT) L2 integration with MES MES integration with SAP Understanding of network and databases Your Success Matters to Us At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact Lets create a brighter future together! Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s),

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

The role involves managing the project and contract creation/update process. This includes creating project codes based on business requirements following standard procedures, administering project codes with requested updates, and ensuring accurate project member assignments, employee rate card updates, and project billing setup changes. It is essential to understand project parameters and their impact on billing and revenue. Additionally, having knowledge of the billing process is crucial. The ideal candidate should possess strong computer skills, proficiency in Microsoft applications (especially Excel), analytical capabilities, and effective email writing skills. The role requires the ability to handle high transaction volumes, resolve problems efficiently, think strategically to support business objectives, and communicate effectively both internally and externally. Candidates should have a Bachelor's degree in business, finance, or accounting, or a Master's degree, along with 1 to 3 years of experience in billing and accounts receivable processes. While experience with PeopleSoft Application and ERP knowledge is preferred, it is not mandatory. Flexibility to work different shifts is required, with no night shifts currently in place. As part of CGI, you will be encouraged to take ownership of your work and collaborate with colleagues to transform insights into actionable solutions. The company culture is built on ownership, teamwork, respect, and belonging. You will have the opportunity to contribute to CGI's success, develop innovative solutions, build relationships with clients and teammates, and access global resources to enhance your skills and explore new opportunities. Join CGI, a leading IT and business consulting services firm, and be a part of a team dedicated to growth, innovation, and creating a positive impact in the industry.,

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1.0 - 3.0 years

0 Lacs

remote, india

On-site

We're reinventing the market research industry. Let's reinvent it together. At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. Provide an excellent day-to-day service to your UK team(s) through taking successful ownership of the quality of our regular deliverables and delivery of regular briefs. Prioritise your time to meet the day-to-day needs of your UK team(s) to ensure a successful collaboration in servicing and delivering to our clients Develop a strong knowledge of our core capabilities and platform functionality to allow you to take independent ownership for your client workload Demonstrate the ability and confidence to consistently take day to day projects from initial client brief to quality insight delivery with only light touch oversight from the UK team Monitor and escalate data queries and challenges back to the UK team Establish strong relationships with your key day-to-day contacts and become trusted to identify and deliver against their core needs. Develop expertise in your client(s) business and category to enhance the service provided to your client(s) and help build the knowledge of your wider team. Demonstrate expertise in the UK retail and shopper marketplace Skills & Requirements Graduate level with 18 months to 2 years experience - preferably in industry Numerate and adept in Microsoft applications A passion and enthusiasm for the industry, shopper behaviour and providing an excellent level of service. Ability to take and follow instruction The skills to analyse data and build insight led and actionable presentations. Strong people skills and engaging communication style to enable you to build meaningful relationships with colleagues, across the business. Self-starter in ownership of self-development, prepared to seek out and act upon feedback. Excellent organisation and communication skills to effectively manage the day-to-day workload and deadlines from your UK team A solid knowledge of the foundations of our dataset, analyses, and delivery platforms. Excellent attention to detail.

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5.0 - 10.0 years

7 - 12 Lacs

gurugram

Work from Office

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects. What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT s OBT products. Provide Issue triage, escalation, and resolution to include: Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. Ensure SLA agreements are adhered to for problem resolution Provide communications to clients/fields on outages or enhancement Provide subject matter expertise on travel industry practices and underlying industry technologies Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility Provide status reports as directed on progress and accomplishments to management Maintain Product Support Documentation Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product. Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed Interact with the Product Manager, L1 Team, and Client Management team Define requirements and document accordingly Provide requirements to other teams as necessary Resolve or escalate challenges Key Contacts OBT Vendors Airline, Hotel/Car Partners GDS Partners What We re looking for: Ability to work with Global teams. At least five years experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) Should be open to working in shifts when required Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint A proven background in client servicing. Excellent business writing skills, to ensure documentation is written in a clear and concise manner Strong prioritization and time management skills Motivated and flexible to accommodate both internal and external clients Strong decision-making capability Must be Open for 24*7 Environment Understanding of web technologies Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. Conversant in Web-based technology with technical and non-technical audience Experience in product testing and quality assurance Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

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0.0 - 3.0 years

2 - 6 Lacs

mumbai

Work from Office

We are looking for a young, dynamic, and highly motivated individuals. Education Qualification: Graduate or Post-graduate degree in pharmaceutical or life sciences Industry Experience: 0 to 3 years of experience in the field of IP (Patent only) Roles Responsibilities: Sound technical knowledge preferably pharmaceutics and chemistry. Understanding of patent laws High proficiency in Microsoft applications Quick learner Competitive Intelligence Skills

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Job Description: At Citco, you will join the market leader, the premier provider, and the best in the business. Since our incorporation in 1948, we have been at the forefront of the asset servicing sector, shaping its future and expanding our reach across asset classes and geographies. From our exclusive work with hedge funds to serving all alternatives, corporations, and private clients, our organization has seen immense growth. This growth is not just a one-time achievement but a continuous pattern that we are committed to maintaining as we move forward, always prioritizing performance. If you are someone who wants to excel in their career and be a part of the leading edge in the industry, we welcome you to Citco. As part of the Fund Administration team, which is the core business of Citco, you will be responsible for administering services for a portfolio of hedge fund clients. Your role will involve tasks such as reviewing handovers across teams and locations, preparing Net Asset Value calculations and financial statements, valuing hedge fund portfolio holdings, analyzing fund performance, and ensuring timely completion of assigned work in line with client service agreements. You will also be maintaining relationships with various internal and external teams, supporting new fund accountants, and contributing to team initiatives. To excel in this role, you should be degree qualified in Accounting or Finance, or currently studying for a professional accounting qualification. A background in Financial Services with experience in a high-volume operational environment and/or the hedge fund industry is advantageous. You should have a keen interest in financial markets, strong financial and analytical skills, and proficiency in Microsoft Applications. At Citco, we prioritize your wellbeing and offer a range of benefits, training, education support, and flexible working arrangements to help you succeed in your career while maintaining a work-life balance. We value diversity and inclusivity, actively seeking talent from diverse backgrounds to foster innovation and mutual respect. We also welcome and support applications from individuals with disabilities, providing accommodations upon request for all aspects of the selection process.,

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1.0 - 3.0 years

2 - 6 Lacs

noida

Work from Office

We are looking for an Associate Legal Content Analyst to join our Team in Hyderabad. This is an amazing opportunity to work on Intellectual Property domain with excellent future. Our team is comprised of highly qualified professional with great analytical and logical thinking skills, and we would love to speak with you if you are a highly motivated person who is yearning to work in Intellectual Property. As a member of the Clarivate Darts IP team you will be involved in the curation of our database with more than 8.700.000 cases from more than 3.800 courts and 140 Countries. About You experience, education, skills, and accomplishments At least 0-6 Months of experience. French Language is required Candidate must have a law degree (B.A. L.L. B/L. LM) Must have ability to work in remote and communicate with team/supervisor over call/video conferencing. Proficient in English Basic computer literacy and proficiency in Microsoft applications Master of reading and observation skills detail-oriented in nature Reviewing complex written documents & encoding information therein. Well versed to perform searches on the web. It would be great if you also had . . . Knowledge of Trademarks Prior experience in working TM/IP domain. Process know-how & hands-on experience in IP is preferable. What will you be doing in this role? Day-to-day analysis of English WIPO Trademark decisions. Extracting legal information from IP case law based on the tree structure and encoding the information in the database. Providing Feedback about any error/bugs in the system Maintaining the quality of analysis Attending meetings with the supervisors and following updates Hours of Work: 8 hours per day (Full-time) Workdays: Monday to Friday (Mandatory off on weekends)

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2.0 - 5.0 years

6 - 10 Lacs

bengaluru

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The Technical Support Specialist/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided. Services include some or all the followingsoftware configuration, device setup, upgrades, device reimaging, device installation, software support or software analysis and repair. Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities. Demonstrate leadership in innovative problem-resolution techniques. Provide technical support and assistance to end-users. Work within a service call management process or as part of a team to resolve issues. Possess extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicate with management and team members to provide status updates, report potential issues, and seek guidance. Maintain professional communication, conduct, and appearance at all times. Perform a full range of technical services for employees. Utilize reference materials, support centers, and diagnostic tools for problem resolution. Accurately diagnose and resolve equipment malfunctions. Fully document all issues in an accurate and timely manner. Analyze problems in hardware/software installation, migration, and operational services using existing techniques and tools. Identify process improvement opportunities and provide recommendations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Excellent communication, customer service skills, and problem-solving ability. Hands-on experience with mobile devices. Strong operational knowledge and experience with Windows, Red Hat Linux, Mac OS, and iOS operating systems. Proficiency in supporting Microsoft applications such as Outlook, MS Office, MS Teams, OneDrive, and Box. Knowledge of system configuration, network connectivity, and troubleshooting techniques. Ability to communicate technical information clearly and concisely. Minimum 2 years of Windows support experience (professionally or personally). At least 2 years of professional troubleshooting experience. Customer support experience with a strong service-oriented mindset. Preferred technical and professional experience Active listening skills and adaptability to customer needs. Ability to multitask and work under pressure in high-volume environments. Proven problem-solving skills and willingness to share knowledge.

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2.0 - 7.0 years

12 - 15 Lacs

ahmedabad

Work from Office

Provide comprehensive support to Sales Leads to enhance their efficiency and effectiveness in managing the retailer base. Assist in all administrative and operational aspects to ensure seamless sales processes. Generate, analyse and provide accurate sales reports, performance data, and insights to Sales Leads. Maintain and update sales tracking systems to support data-driven decision-making. Act as a key point of contact between internal teams and retailers/distributors, connecting cross functionally to resolve incoming queries. Ensure prompt and effective communication with relevant departments to facilitate smooth sales operations, including visual merchandising, marketing and finance. Create and monitor the end-to-end process of retailer briefs through the internal approvals process. Support Sales Leads with the creation, processing, and management of Purchase Orders (POs) with our external vendors. Implement and maintain an organized and efficient documentation/filing system for sales-related records with our external partners. Full ownership of new product set up with retailers/ distributors. Assisting the regulatory team with new product registrations, providing administrative support where required. Identify inefficiencies in sales processes and suggest improvements. Requirements: Can be based out anywhere in India but should be flexible to travel to Mumbai and Ahmedabad Bachelor s or master s degree in business administration 2 or more years experience in sales, Nykaa experience is a plus Excellent administrative, organizational and problem-solving skills Ability to handle rapidly changing priorities with speed Experience with driving alignment, collaboration and deadlines across larger cross functional teams Strong communication and analytical skills Proficient in Microsoft applications, including Office, Excel and PowerPoint

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1.0 - 6.0 years

3 - 8 Lacs

mohali

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Position Purpose: The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client s products and services. Job Requirements: Professionally handle a high volume of incoming calls Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required Ability to accept and embrace changes within the current business environment Qualifications: 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience Stable work history Professional appearance Strong detail orientation and excellent communication/listening skills Ability to pass all skill assessments including demonstrated experience with Microsoft applications Bilingual (Spanish/English) skills a plus Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens Strong decision making and analytical abilities Ability to identify customer needs and clearly articulate products and services Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Ability to type a minimum of 30 WPM Be a team player If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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5.0 - 7.0 years

0 Lacs

baddi, himachal pradesh, india

On-site

JOB DESCRIPTION: Designation: Manager Bex Data and Insights Band : 3A Experience: 05 Years + Location: Baddi Qualification: B. Pharma / M. Pharma / B. Tech. / M. Tech. / MBA knowledge of Microsoft applications including Power Automate and Power BI Hands on experience of LEAN Tools. Green Belt Certified It's an Individual Contributor Role, where individual will be Responsible for AI and Advance analytics in Operations, The BEx Data and Insights Manager is responsible for/ helps delivering targeted business impact per initiative in collaboration with key stakeholders. Manage regular business and IT stakeholder interactions to understand needs, get feedback and update on project progress. Conduct workshops and brainstorming sessions to identify challenges and opportunities. Document stakeholder requirements and analytical effort / business impact. Support business case for AI and Advanced Analytics at site Determine business critical data sets & systems and perform data gap analysis. Train site personnel on data standards. Responsible for data driven manufacturing, building and deploying AI and AA models. Extracting, gathering, analyzing, summarizing, and presenting data. Develop action plans to clean and catalogue critical data sets. Support day-to-day site activities by building data pipelines & dashboards as well as performing exploratory data analysis. Implement and maintain key KPIs. Maintain analytical solutions and provide training & support to ensure adoption. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Manufacturing DIVISION: EPD Established Pharma LOCATION: India Village Mauza : Baddi ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)

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3.0 - 7.0 years

7 - 8 Lacs

navi mumbai

Work from Office

The Help Desk Tier II Support technician is responsible for providing second-level support on a variety of complex technical issues to our clients, working team members in our Managed Services Division, ensuring timely resolution of tickets.

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The Management Reporting team at Maersk is dedicated to enabling financial data and delivering financial reporting and analytics with a focus on process standardization, process automation, and data accuracy. As a Platform Subject Matter Expert (SME), you will have the unique opportunity to work as a product owner, overseeing new business processes and technologies. Your responsibilities will involve managing the life cycle of financial reporting products, continuously learning and developing both hard system skills and soft people skills. In this role, you will gain access to Maersk's core financial systems, deepening your understanding of processes and becoming proficient in financial reporting. You will also interact with a diverse range of stakeholders, including Finance Execution Teams, Functional Process Owners (FPOs), Platform Product Owners (PPOs), and Program Management Office (PMO) teams, providing you with valuable organizational exposures. Key responsibilities include clarifying business requirements, translating them into new features for management reporting, collaborating closely with stakeholders and end users to ensure that reporting products address business pain points and drive business value. You will be involved in user adoption tracking, user behavior analysis, understanding business needs, promoting user training and learning, collecting user feedback, and ensuring user satisfaction. Additionally, you will drive requirement scoping, articulate the business value of requirements, facilitate technical solution design, collaborate with scrum masters and engineers for on-time delivery, manage testing processes with business users, support go-live hyper care events, and act as a change agent and sparring partner for users and stakeholders. Reflecting on past experiences and following best practices will be integral to your role. The ideal candidate for this position holds a master's degree in business/accounting/finance or equivalent experience, with at least 3 years of experience in FP&A, FBP, or Finance Controlling positions. Experience in large application implementation projects and project management is preferred. You should also have a minimum of 5 years of data reporting and analytical experience, along with proficiency in at least one reporting and dashboard visualization tool such as SAC, Power BI, or Tableau. Key qualifications include proficiency in English and Microsoft applications, strong communication skills, an Agile mindset, and the ability to work with ambiguity and adapt quickly. While SAP experience is considered a plus, it is not mandatory. You should possess strong conceptual abilities, a passion for addressing root causes, excellent planning and structural competencies, a willingness to learn, and the ability to perform well under time-sensitive tasks and multitask effectively without compromising quality.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As the Vendor Manager at TransUnion, you will play a crucial role in establishing and maintaining relationships with vendors and contractors. Your responsibilities will involve actively managing all aspects of vendor relationships and collaborating closely with the Product Support team to ensure optimal staffing levels for supporting customers in Telecommunications local and access order management activities. The ideal candidate for this role will have experience in managing vendor relationships and resolving issues in a cross-functional environment. You should have a detailed understanding of contract terms, monitoring activities, and necessary due diligence processes. Strong communication skills are essential for effectively addressing vendor performance issues with both internal and external stakeholders. The ability to thrive in a fast-paced environment, coupled with analytical and problem-solving skills, will be key to supporting our vendor and internal teams successfully. As a self-motivated and curious individual, you must exhibit strong time management skills and the ability to prioritize work effectively. Experience with global delivery models involving offshore and onshore virtual teams is preferred. Proficiency in Microsoft applications, including the ability to format and query reports, is also required for this role. In this position, you will assist in the development and execution of key vendor risk management activities. Collaboration with Product Support and Procurement teams for renewals and changes to existing agreements will be a core aspect of your responsibilities. Additionally, you will be responsible for auditing and approving monthly invoices, ensuring stakeholders are informed of any changes and addressing inaccuracies. Oversight of vendor requests for access during onboarding of new team members and tracking supplier performance, service levels, and key metrics will also be part of your duties. Collaborating with appropriate teams to resolve system issues and jointly developing staffing forecasts as volumes fluctuate are also key responsibilities. This is a hybrid position that involves performing job responsibilities both virtually and in-person at an assigned TransUnion office location for a minimum of two days a week. Join us at TransUnion in the role of Advisor, Customer Support Operations and make a meaningful impact in the vendor management space.,

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