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L2 Service Desk Support Specialist (Spanish Speaking) Navsan

2.0 - 4.0 years

1 - 2 Lacs

hyderabad

Remote

Client: McLarens Location: Remote (Work-from-Home) Shift: PST (Pacific Standard Time) Job Summary The L2 Service Desk Support Specialist provides advanced remote technical support to McLarens employees, handling escalated incidents and service requests. This role requires fluency in Spanish and English and the ability to work fully remotely during PST hours . Support operations are managed through Zendesk as the primary ITSM tool. Key Responsibilities L2 Technical Support Troubleshoot and resolve escalated technical issues from the L1 Service Desk. Support Windows/macOS, Office 365, VPN, remote connectivity, and enterprise applications. Identify recurring problems and recommend permanent sol...

Posted 13 hours ago

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