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3.0 - 6.0 years
9 - 16 Lacs
Pune, Chennai, Bengaluru
Work from Office
Roles and Responsibilities - F2F Interview (Strictly) 3 to 5 years of hands-on experience in Embedded C++ development- Mandatory • Strong experience in Linux development- Mandatory • Proven expertise in microcontroller programming (ARM, AVR, PIC, etc.). • Experience with RTOS (Real-Time Operating Systems) . • Knowledge of hardware interfaces (UART, I2C, SPI, etc.). • Proficiency in debugging tools and techniques, such as JTAG and GDB. • Strong problem-solving and analytical skills. • Ability to work in a collaborative team environment.
Posted 1 month ago
3.0 - 8.0 years
5 - 15 Lacs
Bengaluru
Work from Office
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Systems Engineer! Responsibilities Working experience in system Platform development OS, BSP and drivers for Windows/Linux based Embedded software. Proficient to Program & Debug in Assembly (ARM, x86-64), Scripting and high-level languages (C, C++20, Python). Hands on Windows/Linux based embedded software development; able to own, create and deliver platform components, application development and also analyze and resolve technical issues. Understanding of Microcontroller architecture and embedded software. Good expertise on Linux internals and worked on Linux kernel programming and Device Driver Development Working experience (preferably) on I2C,SPI,UART, modbus protocols. Understanding of Electrical concepts and communication protocols (TFC, DNP3, CAN). Schematics and microcontroller architecture (32-bit) (Tiva processor, IMX6 family) Test scenario capturing for sensors interfaces and processor interface. Linux, FreeRTOS experience. Understanding of Embedded Firmware Testing cycle. Expertise in usage of DSO, Logic analyzer, Multi meter and test equipment handling. Good in Board testing and debugging. Experienced with system level testing. Should be Familiar with Embedded system design and should have experience in Processor /FPGA communication (microprocessors and controllers) Excellent organizational skills and ability to coordinate and manage multiple tasks simultaneously Flexible; able to adapt to changing priorities within a rapidly changing business environment. Qualifications we seek in you! Required Qualifications Bachelor’s degree in Electronics and Communication/VLSI Design and Embedded Systems / Mechanical Engineer Tools and Technologies Schematics Microcontroller Verilog Embedded C Assembly language (8086,8051) I2C,SPI,UART, Modbus, MATLAB-Simulink RTOS, VxWorks CAN, AFDX, TCP/IP, RS-232 VHDL Python Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 month ago
5.0 - 8.0 years
6 - 11 Lacs
Ahmedabad
Work from Office
Job Summary: We are seeking an experienced and innovative Senior Embedded Hardware Engineer to lead the design, development, and validation of complex embedded hardware systems. You will play a key role in architecting and implementing hardware solutions for products ranging from embedded IoT devices to high-performance embedded systems. This role requires deep technical expertise, leadership, and cross-functional collaboration. Key Responsibilities: Design & Development: Design and develop embedded hardware systems, including microcontroller/microprocessor-based boards, sensors, power supplies, and communication interfaces. Create schematics and perform PCB layout design using tools like Altium Designer, OrCAD, or KiCad. Select components and design circuits that meet performance, cost, and manufacturability requirements. Prototyping & Testing: Build and test hardware prototypes to verify performance and compliance with specifications. Conduct validation and verification (V&V), including signal integrity, EMI/EMC, thermal, and power analysis. Firmware Interaction: Work closely with embedded software/firmware engineers to ensure seamless integration of hardware and software. Provide bring-up support and troubleshooting for embedded firmware development. Project Leadership: Lead or contribute to project planning, risk assessment, and technical documentation. Mentor junior engineers and review their designs to ensure quality and adherence to standards Cross-Functional Collaboration: Collaborate with mechanical engineers, industrial designers, product managers, and manufacturing teams. Support transition from prototype to mass production, including DFM/DFT considerations and interaction with contract manufacturers. Qualifications: Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field. 5+ years of experience in embedded hardware design and development. Proficiency in analog and digital circuit design, power management, and signal integrity. Experience with microcontrollers, SoCs, memory, and interface protocols (SPI, I2C, UART, USB, Ethernet, etc.). Strong experience with PCB design tools (e.g., Altium, Eagle, KiCad). Familiarity with lab equipment. Knowledge of EMI/EMC standards and compliance testing. Preferred: Experience with wireless technologies (Bluetooth, Wi-Fi, Zigbee, LTE, etc.). Familiarity with embedded Linux and hardware bring-up processes. Experience with low-power and battery-operated devices. Experience working in regulated environments (e.g., Defence and aerospace) is a plus. Soft Skills: Strong analytical and problem-solving skills. Excellent written and verbal communication. Ability to manage multiple projects and priorities. Proven ability to work independently and as part of a team.
Posted 1 month ago
5.0 years
4 Lacs
India
On-site
Position Overview: We are seeking a highly skilled and motivated Embedded Firmware Engineer to join our dynamic team. You will be responsible for the design, development, and implementation of firmware for embedded systems, with a focus on projects utilizing STM32 and SAM microcontrollers. A strong understanding of ARM architecture is essential for this role. You will collaborate with a multidisciplinary team to bring innovative products to life. Responsibilities: Design, develop, and debug embedded firmware for microcontroller-based systems, particularly those utilizing STM32 and SAM microcontrollers. Write efficient and reliable code in C and C++ for embedded environments. Develop basic GUI applications in Qt/C++ for testing system functionality. Develop low-level drivers for peripherals such as UART, SPI, I2C, and other communication interfaces. Utilize your knowledge of ARM Cortex and other ARM architectures to optimize system performance. Work with real-time operating systems (RTOS) such as FreeRTOS or similar platforms, understanding task scheduling and synchronization mechanisms. Implement efficient interrupt handling to ensure real-time responsiveness. Participate in hardware bring-up, debugging, and system integration activities. Collaborate with hardware engineers to understand hardware capabilities and limitations. Develop and execute unit and integration tests to ensure firmware quality and reliability. Contribute to software framework development for continuous integration and development. Prepare firmware design documentation and test plans. Utilize debugging tools such as JTAG, oscilloscopes, and logic analyzers to identify and resolve issues. Apply knowledge of power management strategies to optimize energy consumption in embedded systems. Stay up-to-date with the latest advancements in embedded systems and microcontroller technologies. Required Skills: Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field. Strong proficiency in Embedded C and C++ programming. Demonstrated experience working with STM32 and/or SAM family of microcontrollers. Solid understanding of ARM microcontroller architectures (e.g., ARM Cortex-M). Experience with real-time operating systems (RTOS) concepts and their practical application. Proficiency in low-level programming and microcontroller peripheral interfacing (SPI, I2C, UART, etc.). Proficiency in Qt/C++ for developing basic GUI applications to support testing activities. Experience with debugging and testing embedded systems using industry-standard tools. Familiarity with version control systems (e.g., Git). Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Good-to-Have Skills: Experience with other microcontroller families (e.g., AVR, MSP430). Knowledge of communication protocols such as CAN, Ethernet, USB. Experience with developing secure boot and firmware update mechanisms. Familiarity with scripting languages such as Python for testing and automation. Experience with agile development methodologies. Job Type: Full-time Pay: From ₹441,596.17 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: 5years: 3 years (Required) Location: Madhapur, Hyderabad, Telangana (Required) Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
India
On-site
Job Overview Experienced Electrical Engineer Job Post - Part Time We are seeking an experienced Electrical Engineer to join our project, We've successfully completed the mechanical design and gear setup and now require an expert to handle the motor selection and programming for precise ball firing control. Project Scope: 1. Assist in selecting suitable motors for controlling ball speed, spin, and angle variations. 2. Develop a control system to allow the robot to fire balls at different speeds, trajectories, and spin types. 3. Implement user-adjustable controls for setting ball speed, firing angle, and timing intervals. 4. Design a robust electrical layout that ensures efficient power consumption and safety. 5. Provide guidance on the best microcontroller/PCB design for seamless integration with our existing mechanical setup. Requirements : 1. Proven experience in motor selection, motor control, and programming for motion control applications. 2. Proficiency in microcontroller programming (e.g., Arduino, STM32, or similar platforms). 3. Strong understanding of PID control systems for precise motor control. 4. Experience in developing user interfaces for motor control would be a plus. 5. Excellent communication skills and ability to collaborate with our mechanical design team. Job Type: Part-time Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: Day shift Willingness to travel: 25% (Preferred) Work Location: In person
Posted 1 month ago
3.0 - 6.0 years
14 - 16 Lacs
Bengaluru
Work from Office
Job Title: Software Engineer Embedded Aerospace Location: Bangalore, India Employment Type: Full-Time Reporting To: Engineering Director Power and Data Systems (PDS) Job Summary We are seeking a skilled and motivated Software Engineer with 4–6 years of experience in embedded software development within the aerospace domain . The ideal candidate will have strong expertise in DO-178C compliant software development , embedded systems testing, and hardware/software integration. This role offers an exciting opportunity to contribute to mission-critical aerospace systems in a dynamic and collaborative engineering environment. Key Responsibilities Collaborate with hardware and system architects to define and review customer and interface requirements. Develop and review: Software High-Level and Low-Level Requirements High-Level Test Procedures and Test Cases Traceability reports linking system requirements to code and tests Execute black-box and white-box testing for software validation. Perform debugging using oscilloscopes, DMMs, logic analyzers, and other hardware tools. Ensure traceability and compliance using tools like DOORS , Mantis , and PVCS . Compile and maintain certification documents such as Software Verification Results, Requirements Coverage Analysis, Software Configuration Index, and Accomplishment Summary. Manage and close defects using bug tracking systems and document configuration management activities. Required Skills and Qualifications Bachelor’s degree in Electronics or Computer Science Engineering . 4–6 years of experience in embedded software development in the aerospace domain . Strong knowledge and hands-on experience with DO-178C guidelines and certification processes. Expertise in requirement-based testing , including both black-box and white-box techniques. Experience in debugging and analyzing data with hardware tools like oscilloscopes and logic analyzers. Proficiency with tools such as DOORS , PVCS , and Mantis . Excellent written and verbal communication skills. Preferred Qualifications Strong skills in C programming for embedded systems. Experience with processors from ARM , Microchip , STMicro , or TI families. Familiarity with IAR Embedded Workbench and Code Composer Studio (CCS) . Development experience with device drivers for peripherals like I2C , SPI , UART , ADC , and DAC . Exposure to structural coverage tools like RTRT or HCL DevOps . Participation in at least one full life-cycle aerospace software project . Understanding of lean engineering environments and agile practices.
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Pune
Work from Office
Role & responsibilities(Electronics) Design and development of digital and analog electronics systems. Design to cost & manufacturability at scale Work with PCB Design software for Schematic & PCB layout design Selection and use of microcontrollers, and programmable logic devices and their peripheral circuitry (signal conditioning, board-level power supplies) Electronics design conceptualization as per client requirement Firmware development Read and understand datasheets, standards, application notes, reference circuits etc. for the component selection. Trouble shooting and root cause analysis. Prepare BOM and Project Cost Estimation Prepare technical documentation for manufacturing and assembly Coordination with 3rd party for prototyping and assembly Virtual and physical verification and validation of systems Role & responsibilities (Mechanical) Mechanical design conceptualization as per client requirement Conduct research to develop the design and engineering methods required for the mechanical systems. Use 3D CAD software to create and visualize mechanical designs Preparing BOM and Project Cost Estimation Prepare technical documentation for manufacturing and assembly Coordination with 3rd party for prototyping and assembly Integration of drives and control systems Virtual and physical verification and validation of systems Preferred candidate profile BTech Electronics/Electrical/Mechanical Fresh Graduate(2025 batch). Currently Located in Pune or willing to relocate to Pune
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Mumbai
Work from Office
Responsibilities: Collaborate with engineers on new projects Conduct maintenance operations Design, test & maintain electronic systems using oscilloscopes, microcontrollers & PCB design software Annual bonus
Posted 1 month ago
3.0 - 7.0 years
10 - 14 Lacs
Hosur
Work from Office
Role & responsibilities Define and develop SW architecture and flow for Motor Control & Vehicle Control ECUs Interface with MCU vendors to build low-level drivers and firmware Implement CAN, LIN, SPI, UART and other automotive protocols Develop motor control algorithms (FOC, PI controllers, etc.) for BLDC/PMSM motors Create application software for end-of-line testing , system functionality, and validation Work on ASPICE-compliant SW development processes (V Model, Agile) Conduct HIL testing , define test cases, and perform validation Support debugging, bring-up, and bug fixing during prototype stages Preferred candidate profile Embedded C for MCU programming PWM, ADC, Timers, and I/O configuration Simulation using MATLAB/Proteus Tools like MPLABX, CodeWarrior, CS+ CAN tools (Vector), HIL setups Experience with bootloaders , GUI development , and test scripting
Posted 1 month ago
0.0 - 3.0 years
0 Lacs
Madhapur, Hyderabad, Telangana
On-site
Position Overview: We are seeking a highly skilled and motivated Embedded Firmware Engineer to join our dynamic team. You will be responsible for the design, development, and implementation of firmware for embedded systems, with a focus on projects utilizing STM32 and SAM microcontrollers. A strong understanding of ARM architecture is essential for this role. You will collaborate with a multidisciplinary team to bring innovative products to life. Responsibilities: Design, develop, and debug embedded firmware for microcontroller-based systems, particularly those utilizing STM32 and SAM microcontrollers. Write efficient and reliable code in C and C++ for embedded environments. Develop basic GUI applications in Qt/C++ for testing system functionality. Develop low-level drivers for peripherals such as UART, SPI, I2C, and other communication interfaces. Utilize your knowledge of ARM Cortex and other ARM architectures to optimize system performance. Work with real-time operating systems (RTOS) such as FreeRTOS or similar platforms, understanding task scheduling and synchronization mechanisms. Implement efficient interrupt handling to ensure real-time responsiveness. Participate in hardware bring-up, debugging, and system integration activities. Collaborate with hardware engineers to understand hardware capabilities and limitations. Develop and execute unit and integration tests to ensure firmware quality and reliability. Contribute to software framework development for continuous integration and development. Prepare firmware design documentation and test plans. Utilize debugging tools such as JTAG, oscilloscopes, and logic analyzers to identify and resolve issues. Apply knowledge of power management strategies to optimize energy consumption in embedded systems. Stay up-to-date with the latest advancements in embedded systems and microcontroller technologies. Required Skills: Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field. Strong proficiency in Embedded C and C++ programming. Demonstrated experience working with STM32 and/or SAM family of microcontrollers. Solid understanding of ARM microcontroller architectures (e.g., ARM Cortex-M). Experience with real-time operating systems (RTOS) concepts and their practical application. Proficiency in low-level programming and microcontroller peripheral interfacing (SPI, I2C, UART, etc.). Proficiency in Qt/C++ for developing basic GUI applications to support testing activities. Experience with debugging and testing embedded systems using industry-standard tools. Familiarity with version control systems (e.g., Git). Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Good-to-Have Skills: Experience with other microcontroller families (e.g., AVR, MSP430). Knowledge of communication protocols such as CAN, Ethernet, USB. Experience with developing secure boot and firmware update mechanisms. Familiarity with scripting languages such as Python for testing and automation. Experience with agile development methodologies. Job Type: Full-time Pay: From ₹441,596.17 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: 5years: 3 years (Required) Location: Madhapur, Hyderabad, Telangana (Required) Work Location: In person
Posted 1 month ago
1.0 - 4.0 years
4 - 6 Lacs
Tumkur, Karnataka, India
On-site
JD - Program Mentor/Facilitator Qualification : B.E/M.Tech Experience : Minimum 2 years experience and worked on projects in/related to makerspaces Who are we looking for We are on the lookout for makers with a passion for educating young people. This is no contemporary training job, but one that requires both skill and patience to experiment and impart more than knowledge; i.e. the art of learning. If you have the ability to connect with young graduates on a personal level, you are just who we'd want to hire. Join us as we revive the culture of building among our young people, for community. What skills can you bring 1. Ability to develop prototypes using rapid prototyping tools such as 3D printers, Laser Cutters, 3D CAD Modeling Softwares, Basic Electronics, Programming Microcontroller (Arduino / Raspberry Pi) 2. Good Communication Skills to conduct interactive sessions 3. Problem Solving, Product Design & Rapid Prototyping, Hands-on open source tools. 4. Should have mentored students 5. Loves tinkering and built projects before 6. Strong leadership qualities, should be able to motivate the team, resolve issues and inspire to take up challenges 7. Growth mindset Your responsibilities 1. Delivery of course contents to the students on identifying social problems to develop technical products and services. 2. Conduct workshops on rapid prototyping tools and machines. 3. Develop and issue educational content including notes, tests, and assignments. 4. Mentoring the students in their projects 5. Identifying students with entrepreneurial competencies 6. Allocate and grade homework, assignments, and tests. 7. Preparing questions for Internal exams 8. Evaluate and document students progress 9. Prepare and distribute periodic progress reports 10.Assisting students in building prototypes (knowledge and skills of using rapid prototyping tools)
Posted 1 month ago
2.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
About The Role _x000D_ Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? _x000D_ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? _x000D_ Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? _x000D_ ? _x000D_
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
Chennai
Work from Office
Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.
Posted 1 month ago
5.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
5 years of experience in Mortgage Underwriting / Processing / Closing Having sound knowledge in Originations, especially in underwriting, Pre-underwriting and Pre-Closing QC Compute income and debt ratio calculations following program guidelines and ability to repay requirements Expertise in compliance, TRID guidelines (fees) Perform mortgage credit analysis without the assistance of AUS Maintain production goals & standards in accordance with established SLA’s and metrics. The candidate may be required to perform other job-related tasks About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed 5 years of experience in Mortgage Underwriting / Processing / Closing Having sound knowledge in Originations, especially in underwriting, Pre-underwriting and Pre-Closing QC Compute income and debt ratio calculations following program guidelines and ability to repay requirements Expertise in compliance, TRID guidelines (fees) Perform mortgage credit analysis without the assistance of AUS Maintain production goals & standards in accordance with established SLA’s and metrics. The candidate may be required to perform other job-related tasks
Posted 1 month ago
3.0 - 7.0 years
5 - 9 Lacs
Pune
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain "” from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3.0 - 8.0 years
5 - 12 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Dev Ops Lead Engineer/ Project Manager Regular reporting & updates Application teams/ owners, application developers, release managers For end to end Continuous Integration, Continuous Deployment & Monitoring External Clients To provide optimal support from time to time Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Technical knowledge - knowledge of various DevOps tools, customization and its implementation at the client site - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Execution Excellence Passion for Results Confidence Client centricity Formulation & Prioritization Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Azure DevOps. Experience: 5-8 Years.
Posted 1 month ago
0.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client ? Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project ? Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt ? ? Mandatory Skills: VLSI Board Design. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
Mumbai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? _x000D_ Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? _x000D_ Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? _x000D_ ? _x000D_ Mandatory Skills: TIS Service Desk_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client ? _x000D_Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project ? _x000D_ Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt ? _x000D_ ? _x000D_ Mandatory Skills: Analog Layout_x000D_. Experience3-5 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
0.0 - 2.0 years
1 - 4 Lacs
Noida
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ RoleProcessor -Back End Operations Experience0-2years' work experience in back office/BPO/Customer Service or similar transaction BPO processing Shift Timing- 5.30pm to 3.30am IST (Only fixed shift /Mon-Fri) Work from Office: From Day 2 Onwards (Work from office -5days) Service Agreement - Yes (12months) |Permanent work profile with Wipro Education - B.com, BA, BBA, Any B.sc (graduates only)with Maths / NO BE/B TECH will be eligible for this hiring Work Location: Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh Key Responsibilities: Manually perform Benefit processes and complex tasks/calculations Research complex Benefits issues and formulate resolutions Resolve tasks in accordance with due dates and ensure proper documentation Create adhoc reports to support client service delivery Provide day-to-day client and third party administrator contact for inquiries Participate in daily huddles and status meetings Develop and deliver operational training Identify training needs and provide necessary coaching Build and leverage partnerships to meet client requirements Create robust documentation & SOPs for transition of activities Actively listen to stakeholders/team members to understand perspectives Interview Rounds: - HR/GD - GATE -online assessment - Ops Manager connect ? _x000D_ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed ? _x000D_ Key Competencies: - Client Centricity - Passion for Results - Execution Excellence - Collaborative Working - Learning Agility - Problem Solving & Decision Making - Effective communication Mandatory Skills: Defined Benefit (DB) Join WIPRO HR SERVICES INDIA P: At WIPRO, we are dedicated to building a modern, digitally transformed work environment for our employees. We value individuals who are passionate about delivering results, excel in execution, work collaboratively, and possess strong problem-solving skills. As a Production Agent - L1, you will have the opportunity to contribute to a dynamic team, enhance your learning agility, and make a significant impact through effective communication and decision-making skills. Mandatory Skills: _x000D_Defined Benefit (DB) About Wipro HR Services India: _x000D_At Wipro HR Services India, we believe in reinvention and continuous evolution. Join us in our journey of ongoing transformation and be a part of a business that is driven by purpose. We welcome individuals who are inspired by reinvention and are committed to constant growth and learning. Come to WIPRO, where you can realize your ambitions and shape your future in a supportive and inclusive work environment. Mandatory Skills: Defined Benefit (DB)_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3.0 - 7.0 years
5 - 9 Lacs
Noida
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain "” from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
3 to 5 years of embedded development experience, preferably in the Automotive Domain. Strong development experience in Embedded C programming. Strong experience in 32 Bit Micro controllers. Strong experience in communication protocols such as CAN, SPI, I2C. Strong experience in debugging with debuggers such as Trace32/Lauterbach. Employee's Tasks Responsible for analyzing the system requirements and deriving software specifications. Design and implement software requirements with embedded C programming. Test case specification and execution against SW requirements and document results. Support and perform peer-review of the work products as per project needs. Investigate the problem reports in projects and perform root cause analysis. Bachelor's or Master's degree in Electrical/Electronics Engineering.
Posted 1 month ago
3.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
3+ Years 1. Component selection experience in alternate part selection and Schematics preparation. 2. Work experience in Microcontrollers, Analog and digital circuit design 3. Experience in Board level power supply design (On board SMPS Design, Buck, Boost, LDO, Linear) 4. Experience with design Simulation tools: Orcad, LTSpice/PSpice. Schematics tool expertise in Zucken CR8000 is an added advantage. 5. Knowledge of layout guidelines and co-ordinate with Layout design engineers 6. Hands on experience in board bring up and testing 7. Knowledge in communication interfaces like I2C, SPI, UART 8. Basic knowledge of EMI/EMC Standards. Design with EMI/EMC Requirement and design Review from EMI/EMC Perspective. Hands on experience in EMI/EMC Testing. 9. Good communication skills for interaction/meetings with the customer and other support team members. 10. Able to execute the tasks independently.
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Noida
Work from Office
Role & responsibilities Job description We are seeking a detail-oriented hardware design engineer for design and development activities of our product line (SMPS/Chargers etc). The following would be the main responsibilities: 1. Hands on Experience on, SMPS & Chargers. 2. Knowledge of Power electronics. 3. Hands on Experience in circuit design, simulation, filter design, schematic & Layout, Micorcontroller based designs, UART/RS232/RS485/CAN/ LIN communication, DFMEA. 5. Hands on experience in validation jig designing using arduino. 6. Knowledge of transformers and inductors calculation, Thermal calculations and components selections/design, BOM preparation. 7. Knowledge of power switching topologies. like fkyback, LLC, PFc topologies. 8. Special Preference who has experience in, Inverters design & charger designing etc.. 9. Hands on Experience in Design Verification and Product Validation. 10. Good understanding on EMI/EMC, ESD testing. 11. Resolve issues in mass production of the design and manufacturing assembly line. 12. Go-Getter, Self Learner, Positive Attitude Preferred candidate profile Only Male Candidate, Willing to work in 6 days working setup. Perks and benefits Insurance,Bouns ,PF
Posted 1 month ago
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