As an embedded system engineer, you will be responsible for developing new capabilities, electrical design of vehicle architecture, and troubleshooting avionics subsystems for satellites, including power distribution, vehicle network, onboard sensors, actuators, compute, RF, and video subsystems. Selected intern's day-to-day responsibilities include: 1. Conduct requirement specifications and trade studies for hardware selection. 2. Design embedded software for electronic products, ranging from simple microcontroller-based solutions to complex embedded processing systems. 3. Lead smaller embedded systems development projects, identifying necessary tasks and guiding team members to complete them. 4. Collaborate with hardware designers to identify software-related requirements and develop corresponding software design strategies or architectures. 5. Develop detailed software specifications and implement embedded code based on defined requirements and specifications. 6. Assist in bringing new custom embedded processor hardware with support from hardware designers. 7. Establish and execute software verification testing tools and methods. 8. Provide software engineering input for development project quotes. 9. Contribute to the improvement of department processes and tools, particularly related to software development. Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 17th May'25 and 21st Jun'25 3. are available for duration of 6 months 4. are from Ahmedabad, Jaipur 5. have relevant skills and interests * Women wanting to start/restart their career can also apply. Additional Candidates Preference - 1. Bachelors degree in engineering, science, or math. 2. 2+ years of experience with electrical component design and system-level integration/testing of electronic components. 3. 1+ years of experience with software tools such as Matlab, C++, Python, Altium, and Ansys for electrical/electronics design. 4. Advanced skills in developing original designs using Linux C/C++ in embedded environments, including bare-metal, multi-threaded RTOS, and embedded operating systems. 5. Demonstrated ability to independently use electronics lab equipment for developing/troubleshooting low-level drivers and hardware integration (I2C, SPI, UART, USB, etc.). 6. Proficiency with electrical test equipment such as multimeters, oscilloscopes, and power supplies. 7. Programming experience on microcontrollers and embedded systems. 8. Creative problem-solving skills to integrate multiple disciplines and assess risks for design/development decisions. 9. Experience troubleshooting sensors, actuators, and electrical components. 10. Software fluency to automate test or analysis tasks. 11. Self-motivated with strong multi-tasking, organizational, and communication skills. 12. Ability to work in a fast-paced, demanding environment with autonomy. Note:- 1. Once internship starts, one cannot leave the work in between. 2. All incentives will be paid subject to the condition that successful and acceptable completion of project has been done by you during the internship. Show more Show less

Job Title : Embedded C Programmer / Engineer – R&D Location : IDA - Nacharam Department : R&D Qualification : B.Tech.(ECE)/Diploma/ITI(ECE),candidates of Electronics background are preferred. Experience : Fresher , No of Positions : 3 Salary : Rs.16,000 to 18,000 Bond : 2 - Years Key skills / Rolls & Responsibilities We are searching for a talented embedded developer to join our R&D team. In this role, he will be required to meet with clients and engineering teams to determine the project requirements, design the software architecture, and run tests to ensure the functionality of embedded systems.To be a successful embedded developer, he should be proficient in C and C++ and possess detailed knowledge of microcontroller protocols. A skilled embedded developer should be able to develop optimized embedded code within hardware constraints and easily identify inefficiencies or software errors. Embedded Developer Responsibilities: · Meeting with clients, designers, and engineering teams to define technical requirements. · Designing program architecture based on project requirements and hardware specifications. · Writing software code, embedded programs, and system protocols. · Conducting tests on the embedded software systems to ensure proper integration · Troubleshooting embedded systems and diagnosing errors, malfunctions, or inefficiencies. · Implementing effective repairs, modifications, and upgrades to the embedded code. · Liaising with design and engineering teams to ensure process alignment. · Managing project timelines and reporting any delays or issues to the supervisor. · Generating diagnostic reports, technical manuals, and software development documentation. · Maintaining embedded software systems and performing maintenance as needed. Embedded Developer Requirements: · A minimum of 0-3 of years' experience as an embedded developer. · Proficiency in C and C++ programming languages. · Strong knowledge of hardware architecture such as ARM, MIPS, and x86. · Familiarity with hardware protocols including USB, UART, I2C, and SPI. · Experience with OS platforms such as Linux, Unix, and RTOS. · Excellent diagnostic skills. · Strong analytical and problem-solving abilities. · Strong organizational and project management skills. · The ability to keep abreast with the latest advancements in technology and techniques. Contact Person : P.Sreenivas S./ K.Amala 8019610574 / 8019058015, E-Mail-ID: hr@analogicgroup.com Job Location : M/s.Analogics Tech India Ltd. Plot No.9/10, Road No.6,IDA Nacharam, Hyderabad – 500 076, Telangana Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Ability to commute/relocate: IDA NACHARAM , Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Freshers: 2 years (Preferred)

Job Summary We are seeking a highly experienced Systems Consultant with 12 to 16 years of expertise in Hardware Architecture. The ideal candidate will play a crucial role in designing implementing and optimizing hardware systems to meet our companys objectives. Experience in Product Lifecycle Management is a plus. Responsibilities Execute projects and tasks with a team of engineers (hardware firmware mechanical test) including vendor coordination supplier interactions and procurement as needed for project purposes. Drive teams of approximately 5-10+ hardware engineers. Skilled in full hardware development to production cycles. Expertise in mixed signal (ADC DAC grounding concepts) high-speed designs (memory interfaces bus architectures high-speed communication links) and analog electronics requiring low power high accuracy interfaces to field sensors and transducers. Familiarity with industry standards for IO (4-20mA HART DI/DO Universal IOs) and industrial standard communications (Ethernet/IP EtherCAT ModBus CAN-FD etc.). Excellent knowledge in designing analog circuits with different sensing designs using voltages current pressure etc. Familiar with 32-bit/64-bit processor-based design preferably NXP processors. Familiar with 32-bit/64-bit microcontroller-based design preferably STM. Exposure to Memory devices (DDR NAND NOR etc..) Experience in reverse engineering analysis. BOM optimization. Experience in designing simulating and verifying analog circuits such as operational amplifiers data converters (ADC/DAC) voltage regulators and filters. Hands-on experience in meeting industry standards and global compliance for EMI/EMC functional safety and incorporating design principles to meet IEC61000 standards UL and other safety and wireless compliance. Capable of hands-on design as well as independently perf\orming design reviews of schematics PCB functional testing pre-compliance and certifications. Familiar with industry-wide tools for schematics and PCB (e.g. Cadence Allegro). Perform detailed analysis needed for robust hardware designs (e.g. thermal SI EMC modeling derating reliability xFMEAs). Independently guide teams to perform detailed circuit-level analysis and simulations using SPICE MATHWORKS etc. Certifications Required Certified Hardware Engineer Certified Systems Architect Show more Show less

Embedded Microcontrollers Development Microcontroller Device Driver Software development and validation for various peripherals of Infineon’s microcontrollers based on ARM cortex M0, M4 (e.g. Ethernet, USB, UART,CAN, SPI, I2C, LIN, Flash, Timers, PWM, Lighting systems, Human Machine Interface, SDMMC etc) Application/UI development in Eclipse environment Author architecture, design, test specifications and customer documents Participate in software requirements analysis and ambiguity resolution Provide technical solutions to customer change requests Conceive and develop validation infrastructure for topics in own responsibility Liaise with Application engineers on a need basis Education: Bachelor's / Master Degree in Computer Science, Electrical/Electronic Engineering Experience: 1-2 years industry experience Proficiency in OOPS, C++, STL, data structures, algorithms and programming concepts Experience in developing C++ based models for the virtual platform of a SoC Experience in developing and debugging skills using popular IDEs/debuggers (e.g. Keil) Experience in SDLC Good in any unit test tools Knowledge about code generation tools from specification using scripts or any tools is desirable Experience in scripts (Python/mako/Perl/Windows) Good at understanding the features from specification and drawing various test scenarios for product specification Excellent analytical Areas of Responsibility: Good understanding of ARM / 80x51 controllers Develop/enhance behavioral/functional models in C++ for 80x51 or ARM based Develop regression test suites using C Debug and fix the change requests/bugs Follow Agile Scrum methodology for the development Automated code generation from the specification Acquire knowledge on new topics and share the knowledge with the team Work with the team members on innovation related activities #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Embedded Microcontrollers Development Microcontroller Device Driver Software development and validation for various peripherals of Infineon’s microcontrollers based on ARM cortex M0, M4 (e.g. Ethernet, USB, UART,CAN, SPI, I2C, LIN, Flash, Timers, PWM, Lighting systems, Human Machine Interface, SDMMC etc) Application/UI development in Eclipse environment Author architecture, design, test specifications and customer documents Participate in software requirements analysis and ambiguity resolution Provide technical solutions to customer change requests Conceive and develop validation infrastructure for topics in own responsibility Liaise with Application engineers on a need basis Education: Bachelor's / Master Degree in Computer Science, Electrical/Electronic Engineering Experience: 1-2 years industry experience Proficiency in OOPS, C++, STL, data structures, algorithms and programming concepts Experience in developing C++ based models for the virtual platform of a SoC Experience in developing and debugging skills using popular IDEs/debuggers (e.g. Keil) Experience in SDLC Good in any unit test tools Knowledge about code generation tools from specification using scripts or any tools is desirable Experience in scripts (Python/mako/Perl/Windows) Good at understanding the features from specification and drawing various test scenarios for product specification Excellent analytical Areas of Responsibility: Good understanding of ARM / 80x51 controllers Develop/enhance behavioral/functional models in C++ for 80x51 or ARM based Develop regression test suites using C Debug and fix the change requests/bugs Follow Agile Scrum methodology for the development Automated code generation from the specification Acquire knowledge on new topics and share the knowledge with the team Work with the team members on innovation related activities #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Embedded Microcontrollers Development Microcontroller Device Driver Software development and validation for various peripherals of Infineon’s microcontrollers based on ARM cortex M0, M4 (e.g. Ethernet, USB, UART,CAN, SPI, I2C, LIN, Flash, Timers, PWM, Lighting systems, Human Machine Interface, SDMMC etc) Application/UI development in Eclipse environment Author architecture, design, test specifications and customer documents Participate in software requirements analysis and ambiguity resolution Provide technical solutions to customer change requests Conceive and develop validation infrastructure for topics in own responsibility Liaise with Application engineers on a need basis Education: Bachelor's / Master Degree in Computer Science, Electrical/Electronic Engineering Experience: 1-2 years industry experience Proficiency in OOPS, C++, STL, data structures, algorithms and programming concepts Experience in developing C++ based models for the virtual platform of a SoC Experience in developing and debugging skills using popular IDEs/debuggers (e.g. Keil) Experience in SDLC Good in any unit test tools Knowledge about code generation tools from specification using scripts or any tools is desirable Experience in scripts (Python/mako/Perl/Windows) Good at understanding the features from specification and drawing various test scenarios for product specification Excellent analytical Areas of Responsibility: Good understanding of ARM / 80x51 controllers Develop/enhance behavioral/functional models in C++ for 80x51 or ARM based Develop regression test suites using C Debug and fix the change requests/bugs Follow Agile Scrum methodology for the development Automated code generation from the specification Acquire knowledge on new topics and share the knowledge with the team Work with the team members on innovation related activities #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Embedded Microcontrollers Development Microcontroller Device Driver Software development and validation for various peripherals of Infineon’s microcontrollers based on ARM cortex M0, M4 (e.g. Ethernet, USB, UART,CAN, SPI, I2C, LIN, Flash, Timers, PWM, Lighting systems, Human Machine Interface, SDMMC etc) Application/UI development in Eclipse environment Author architecture, design, test specifications and customer documents Participate in software requirements analysis and ambiguity resolution Provide technical solutions to customer change requests Conceive and develop validation infrastructure for topics in own responsibility Liaise with Application engineers on a need basis Education: Bachelor's / Master Degree in Computer Science, Electrical/Electronic Engineering Experience: 1-2 years industry experience Proficiency in OOPS, C++, STL, data structures, algorithms and programming concepts Experience in developing C++ based models for the virtual platform of a SoC Experience in developing and debugging skills using popular IDEs/debuggers (e.g. Keil) Experience in SDLC Good in any unit test tools Knowledge about code generation tools from specification using scripts or any tools is desirable Experience in scripts (Python/mako/Perl/Windows) Good at understanding the features from specification and drawing various test scenarios for product specification Excellent analytical Areas of Responsibility: Good understanding of ARM / 80x51 controllers Develop/enhance behavioral/functional models in C++ for 80x51 or ARM based Develop regression test suites using C Debug and fix the change requests/bugs Follow Agile Scrum methodology for the development Automated code generation from the specification Acquire knowledge on new topics and share the knowledge with the team Work with the team members on innovation related activities #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Minimum 6 Years of Experience in Embedded Software Development for Automotive projects. 1. Successfully carried out projects in embedded software for Automotive 2. Strong software development and debugging experience in embedded C 3. Hands on experience on 32 bit, 16 bit microcontroller development. 4. Familiar with Processor Architectures,MCAL configurations for periferal interfaces such as CAN, SPI, GTM, ADC and DIO 5. Good understanding of Autosar framework 6. Hands on experience with communication protocols like CAN 7. Hands on experience with Complex Device Drivers Development(CDD) like DMA, ADC, GTM etc 8. Experience in devloping Software for gate Drivers resolvers and PMIC is desirable 9. Knowledge of automotive inverter applications is preferable Show more Show less

Job Description Summary As a member of Engineering Team, you will be responsible for technical excellence in Board design & development and owns complete product design cycle by conceptualization, detail design, simulations, design calculations and prototyping of the electronic boards as products for Steam Power. Job Description Roles & Responsibilities: Design & Build prototype of Electronic Boards meeting Hardware (Internal & Interface) & software requirements as per Steam Power product needs like controllers for ESP, Boiler, Turbine and Generators by actively involving in all phases of product development life cycle Lead R&D projects and team for developing AQCS and Boiler controllers Prepare requirement/concept specification, test plan, test reports and other documents Perform lab and field testing for evaluation of new concepts Handling EMI / EMC design issues, High-speed digital design layout issues, placement and routing topology Software programming using Embedded C/ C++ on Linux platforms Analysis of firmware and algorithm requirements Support to Engineering & Tender team as per requirement. Support to standardization/cost out efforts and Ensure continual product improvement Implement global standards and common processes to assure consistent quality is delivered. Communicate project status, schedules, upcoming deliverable, and technical solutions between various teams. Method of communications to include, but not limited to, model reviews, design review, construct ability & accessibility reviews, team meetings, etc. Concurrently work on multiple products and ensure program cost, quality and schedule requirements are met. Qualifications / Requirements Bachelor’s Degree (BE/B.Tech) in Electronics & Communication, Electronics & Instrumentation Engineering with excellent academic track record Minimum experience of 8 years of Hardware design (controls system components) used in Industries preferably Power Plants/Oil & Gas/ Petro- Chemical Plants Minimum experience of 2 years of Embedded software development. Eligibility Requirements Ability to travel 30% of the time, as required Industrial experience in Board design and development and has participated in full product design cycle Proven expertise in conceptualization, detail design, basic simulations, design calculations and prototyping Experience on microcontroller, DSP, FPGA/CPLD based hardware design, analogue & digital circuit Experience on Schematic design, simulation & layout using Orcad / Altium Hands on experience in using testing & debugging tools like emulators, DSO, Logic Analyzer, function generator etc. for board bring-up Experience in Industrial Product Certification (UL, CE, CISPR standards) Comfortable in protocols like RS232/485, i2C, SPI, Modbus TCP, Fieldbus, CAN, Profibus, USB Demonstrated interpersonal and leadership skills, ability to interface effectively with global counterparts Excellent verbal and written communication skills. Desired Characteristics Master's degree from an accredited university or college Proven experience working in global engineering/ R&D teams. Knowledge & working experience on Coal Fired & Gas Fired Boilers & Air Quality Control Systems like ESP, Fabric Filters. Ability to balance multiple priorities and execute multiple projects at a time. Ability to influence others and supervise small teams. Lead initiatives of moderate scope and impact. Effective problem identification and solution skills. Proven analytical and organizational ability. Additional Information Relocation Assistance Provided: Yes Show more Show less

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ?

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

Greetings!!!! We are seeking a highly motivated and skilled Software Developer to join our Information Solutions Group (ISG). The ideal candidate will play a key role in the design, development, and support of enterprise-level applications and data systems. You will work closely with cross-functional teams to deliver scalable and secure technology solutions. Key Responsibilities: To define SW architecture for motor control ECU and Vehicle control ECU as per customer specification, Based on SW architecture, define SW flow chart algorithms Interfacing with microcontroller supplier to write low level SW modules ( Firmware and drivers) Implementation of different communication protocol as per customer requirement (CAN,LIN,etc) To develop different SW functional module to meet system functionality and performance To develop different types motor control algorithms specific to different types of motors and electrical machines. To develop aplication SW for end of line testing and different functional test To define test cases and scripts for SW testing and validation. SW validation in HIL environment. To manage SW developmet as per std SW development process(V Model, Water fall mode, Agile) and to meet ASPICE compliance Managing project time line for SW development and ensuring of timely deleverable of SW design documentation Monitoring proto board assy and board bring up. Monitoring the tests carried out on the proto ensuring proper functionality. SW trouble shooting for any sofware bug Customer requirement analysis, high-level system design, and delegation/review of work to team members. Collaborating on embedded software solutions, including microcontroller (MCU) design and development. Work on communication protocols like CAN, SPI, I2C, UART. Problem analysis and solving skills to ensure high-quality development. Required Skills & Experience: Minimum 2 years of experience in embedded software design and development. Strong proficiency in C programming. Hands-on experience with 8-Bit, 16-Bit MCUs (NXP, Microchip, ST Micro, Renesas). Experience with MCU peripherals like GPIO, ADC, Timers & PWM. Proficient in Vector CANape. Knowledge of Motor Control algorithms like Trapezoidal and Sinusoidal control. Excellent communication and problem-solving skills. Preferred Skills: Knowledge in Power Electronics (SCR, MOSFET, IGBT, and their driving circuits). Understanding of 2-Wheeler EFI ECU Systems (Fuel Pump, Sensors, Lambda sensor, and actuators). Familiarity with ASPICE and ISO26262. Interested Candidate Kindly share your updated cv to uma@bvrpc.com

MsgQ Technologies Services Private Limited. Job Title: Embedded Engineer / Sr. Embedded Engineer Immediate Joiners Preferred Key Responsibilities Design, develop, and debug embedded systems and software solutions. Collaborate with cross-functional teams to integrate hardware and software components. ¢ Ensure compliance with development standards and protocols. Technical Skills Required Must-Have Skills: 1. Microcontroller Experience: Proficiency in 8/16/32-bit microcontrollers (ST, Microchip, etc.). 2. Programming Knowledge: Strong command of Embedded C/C++. 3. RTOS Expertise: Experience with Free RTOS and real-time systems. 4. Peripheral Interfaces: Knowledge of SPI, I2C, ADC, RS232, RS485, Ethernet, USB, CAN, External Bus. 5. Driver Expertise: Hands-on with LWIP driver. 6. Memory Interface: Familiarity with EEPROM, external flash, and file systems. 7. Schematics Understanding: Ability to interpret and interface with hardware schematics. 8. Communication Protocols: Expertise in Modbus RTU, Modbus TCP/IP, Modbus ASCII. 9. Network Protocols: Proficiency in IPv4, IPv6, DHCP/DHCPv6, TCP/IP, UDP, SNMPv2, SNMPv2Traps. MsgQ Technologies Services Private Limited No.V-2(A), Ground Floor,14th Cross, 2nd stage Peenya Industrial Estate bangalore-560058 hr@msgq.in www.msgq.in Additional Skills (Preferred): 1. Knowledge of graphical LCD display drivers. 2. Linux OS development experience. 3. Hands-on with wireless technologies like Bluetooth and Wi-Fi. 4. Experience with automotive real-time systems. Work Environment Address: No. V-2(A), Ground Floor, 14th Cross, 2nd Stage, Peenya Industrial Estate, Bengaluru - 560058. Contact: Mobile: +91 - 8088322927

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client ? Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project ? Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt ? ? Mandatory Skills: VLSI Board Design. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.